Service Recovery Operations Assistant

ESR Group is a premier real asset owner and manager in the Asia-Pacific region, specializing in logistics real estate, data centers, and energy infrastructure that support the digital economy and supply chains for investors, customers, and communities. With our fully integrated real asset fund management and development platform, we aim to generate value and growth opportunities for our global portfolio of investors. Our modern space solutions assist clients in achieving their ambitions across Australia and New Zealand, Japan, South Korea, Greater China, Southeast Asia, and India, with a growing presence in Europe. Our mission, 'Space and Investment Solutions for a Sustainable Future,' motivates us to manage sustainably and impactfully for the communities we serve, ensuring their prosperity for generations to come. For more information, visit www.esr.com.Main Duties & Responsibilities:As a key member of the Office Operations Team, the Assistant Manager will demonstrate exceptional interpersonal skills and collaborate with individuals at all organizational levels. The individual will be responsible for leading the Office Tower Operations Team and fostering a culture of excellence.The role includes coaching Executive and Property Officers on technical building skills and tenancy management procedures, as well as managing disputes and claims from various stakeholders. Proficiency in Strata management, particularly in the context of multiple property owners, is essential to effectively navigate the Building Maintenance and Strata Management Act (BMSMA) and guide the team in resolving related issues.Scope of Responsibilities:Maintenance and Operations:Develop and implement daily operations and maintenance strategies for the office towers, ensuring all facilities are maintained to the highest standards.Oversee work allocation and lead the office team in daily and cyclical maintenance, creating a safe and conducive environment for all stakeholders.Initiate preventive maintenance programs to minimize downtime and extend the lifespan of equipment and infrastructure.Safety and Compliance:Ensure all operations comply with local regulations and safety standards, fostering a culture of safety within the team.

Accor Hotels seeks an Assistant Front Office Manager based in Singapore. The role centers on guiding the front office team and ensuring smooth day-to-day operations so that guests experience attentive service from arrival to departure. Main responsibilities Provide leadership and support to front office staff Oversee daily activities at the front desk Uphold service standards and focus on guest satisfaction Role focus This position works closely with the front office team to maintain a welcoming atmosphere and consistent service quality. Attention to detail and strong team coordination are important in this role.

ncs3 is looking for an Assistant Operations Manager to join the team in Singapore. This role helps manage daily operations, focusing on keeping processes smooth and efficient. Main responsibilities Assist with day-to-day operational activities Collaborate with teams from different departments to improve workflows Contribute to identifying ways to boost productivity Support efforts to uphold high standards in all processes Location This position is based in Singapore.

Join us as a CEO Office Associate in our Operations Management Trainee program, an exciting early-career opportunity within a pioneering investment bio fund. This role is tailored for driven individuals eager to thrive in an entrepreneurial setting, showcasing exceptional operational excellence.Please Note:This position is not designed as a personal assistant role. It does not focus solely on finance, investment, or strategy. Ideal candidates are those who prioritize actions over appearances and are ready to tackle high-responsibility tasks in a mission-driven organization dedicated to frontier science and long-term innovation.Your work will involve navigating real-world challenges that may appear messy or unglamorous—this is by design. If you find motivation in ownership, precise execution, and learning through tangible experiences, we encourage you to apply. Conversely, if you seek prestige, structured guidelines, or neatly defined roles, this may not be the right fit for you.About Us:At fuku, headquartered in Singapore, we are committed to advancing long-term initiatives in complex fields such as advanced biology and biotechnology. Our projects often deal with scientifically intricate subjects, have uncertain short-term commercial outcomes, and are frequently overlooked by mainstream investors. Success in these areas demands patience, rigorous execution, and innovative thinking. Our focus encompasses operations, research support, infrastructure development, and ecosystem-building—moving beyond mere ideas or analysis.The Role:This position takes the form of a management trainee, emphasizing operational support and execution. You will collaborate closely with our core team to ensure timely and accountable completion of tasks.While personal assistant duties are not the focus, you should be prepared for essential operational tasks that may be considered 'dirty work.' We seek individuals who are early in their careers or at a pivotal moment, actively seeking significant responsibility and growth. This role is designed to evolve into a leadership position after demonstrating consistent, hands-on execution.Key Responsibilities:• Take ownership of end-to-end execution tasks, including office setup, vendor coordination, construction oversight, logistics, documentation, and compliance.• Translate ambiguous objectives into actionable steps with clear timelines, budgets, and risk assessments.• Engage with external partners (contractors, service providers, institutions) to ensure follow-through.• Rapidly research unfamiliar topics, especially within scientific or technical domains, and prepare objective decision-making materials.• Manage numerous small yet crucial tasks with precision and diligence.• Serve as a dependable extension of the executive team.

Join our dynamic team at Accor as an Assistant Operations Manager - Housekeeping. In this role, you will assist in overseeing the housekeeping operations, ensuring the highest standards of cleanliness and service are maintained. You will play a pivotal role in managing staff, coordinating schedules, and ensuring guest satisfaction through exceptional housekeeping practices.

About UsAt Sierra, we are pioneering a platform that empowers businesses to enhance their customer experiences through AI. With our headquarters in San Francisco, we are expanding our presence globally, including offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Japan, and Sydney.Our core values guide us in our mission: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These principles are integral to our company culture, shaping everything we do.Our co-founders, Bret Taylor and Clay Bavor, bring a wealth of experience from leading tech giants. Bret serves as Board Chair of OpenAI and has held key positions at Salesforce and Facebook, while Clay has spent 18 years at Google, leading innovative projects.Your RoleWelcome visitors and manage the daily operations of the office.Create a welcoming and organized office environment by overseeing supplies, equipment, and kitchen inventory.Collaborate with building management for office maintenance and repairs.Assist the admin team in organizing company events, including happy hours, training sessions, team lunches, and celebrations.Distribute and manage company merchandise for new hires and send out gift packages as needed.Promptly address any office-related issues to foster a positive work atmosphere.Collaborate with facilities and real estate teams on office enhancements.Maintain confidentiality and discretion with sensitive information.This is a 6-month contract position and does not include full-time benefits.What You BringMinimum of 2 years in Office Management or a related role.

Key Responsibilities:- Conduct comprehensive analysis and develop strategic solutions for all operations-related project requirements, focusing primarily on Import & Export Bills (IEB). This entails enhancing business processes, optimizing systems, and implementing new system architectures.- Plan, organize, and execute testing activities within operations, serving as the primary liaison with the Head Office and IT Department.- Collaborate effectively with Business As Usual (BAU) staff to gain insights into daily operations and system workflows.- Investigate and resolve system errors that arise during daily operations in partnership with BAU personnel.- Demonstrate proficiency in global and local clearing systems, including SWIFT and MEPS+.- Act as a backup for IEB BAU functions, which include: - Ensuring compliance in processing Trade Finance transactions according to operational guidelines. - Conducting thorough document checks, securing transaction approvals, entering trade transactions into the system, and processing relevant accounting entries. - Executing remittance transactions (e.g., MEPS008, MEPS009). - Responding to customer inquiries about products and services in a professional manner. - Maintaining organized records of trade finance transactions and managing the filing of transaction documents. - Drafting SWIFT messages for relevant Trade Finance products and services. - Consulting with superiors on exceptions in Trade Finance transactions or other responsibilities. - Compiling daily, monthly, MAS, and ad hoc reports concerning Trade Finance transactions. - Assisting in the revision of the Import & Export Bills Operations Manual. - Diligently following up on outstanding or pending transactions. - Retrieving incoming SWIFT messages, logging them in the SWIFT Incoming Register, and distributing them to the appropriate parties. - Acknowledging receipt of incoming IEB SWIFT messages and managing daily transaction distributions. - Processing customer internet banking transactions. - Performing loan processing and administration tasks for fixed deposits, corporate loans (syndication/bilateral loan, loan booking, etc.), personal loans, and ensuring the safekeeping of original documents and collaterals. - Facilitating daily treasury settlement and clearing transactions.

About Mirana VenturesMirana Ventures is a leading global investment fund dedicated to fostering innovation in blockchain and Web3 technologies. We provide long-term capital and strategic partnerships to visionary founders and fund managers. Our investment strategy spans various stages of growth, from early startups to established enterprises, and we leverage our extensive network to bolster the success of our portfolio companies.Role OverviewWe are seeking a dynamic and professional Receptionist and Office Manager to represent Mirana at our Singapore office. This dual-role requires a blend of front-of-house responsibilities and comprehensive office management. You will play a crucial role in ensuring a welcoming environment for guests and team members, while maintaining an organized and efficient workspace.Key ResponsibilitiesFront Desk & Guest Experience:Welcome and greet guests, ensuring a warm and professional initial interaction.Oversee visitor access and manage reception security protocols.Handle incoming mail, deliveries, and coordinate courier services.Office Operations & Management:Take charge of daily office operations, ensuring a smooth workflow at all times.Manage pantry logistics including stocking, inventory, and vendor coordination.Organize office meals and catering for meetings and events.Maintain office cleanliness and organization by coordinating with cleaning staff and building management.Oversee office space logistics, including seating arrangements and meeting room setups.Act as the primary liaison for landlords, building management, and service vendors regarding rent and maintenance issues.Coordinate office maintenance and repairs, ensuring timely resolutions to any issues.Administrative & Coordination Support:Manage meeting room bookings, schedule meetings, and organize travel arrangements.Maintain office expenses, process invoices, and track budgets related to operations.Order and manage office supplies and equipment.Assist with onboarding logistics for new hires.

About the TeamThe CEO Office is at the forefront of executing leadership priorities, fostering essential collaboration, and enhancing organizational effectiveness at Grab. Our team thrives in a dynamic environment, tackling intricate challenges and delivering results that significantly influence Grab's future across Southeast Asia.Role OverviewThe Assistant Manager for Project Management and Content plays a pivotal role in executing CEO-led initiatives. You will assume the responsibility of project lead, adeptly transforming complex organizational data into actionable plans. This role supports the operational cadence of the CEO's Office, ensuring the precise delivery of cross-functional projects while preserving the CEO's strategic narrative on all internal and external platforms. This is a high-trust, high-autonomy position.As a 'force multiplier' for the Office, you will go beyond mere coordination, engaging in active problem-solving and representing the CEO's interests.This is a project-based position for 6 months, with potential for contract extension or transition to a full-time role.Key ResponsibilitiesYour main duties will encompass:1. CEO Project OperationsLead the comprehensive execution of CEO Office programs, ensuring all work streams adhere to OKR deadlines.Act as a delegated representative for the CEO Office in cross-functional task forces, empowered to communicate executive intentions, provide timely feedback on project agreements, and ensure that work streams meet the CEO's quality standards without constant managerial oversight.2. Strategic Content ManagementOversee the entire lifecycle of content originating from the CEO Office, ensuring the alignment of strategic narratives across all project briefs, board presentations, and internal platforms.Narrative governance - guarantee that all departmental content (Internal Relations, PR, Social) is technically synchronized with current executive intentions and project milestones.Manage content repositories and historical executive data to facilitate future executive engagements.

Suntec Real Estate Services Management Pte. Ltd. is seeking a dynamic and experienced Center Manager for our Commercial/Office sector in Singapore. The ideal candidate will possess exceptional interpersonal skills and a strong aptitude for leadership within our office operations team. Main Duties & ResponsibilitiesAs a pivotal member of the office Operations Team, you will lead the Office Tower Operations Team, fostering a collaborative environment. Your responsibilities will include:Team Leadership: Mentor and coach Executive and Property Officers on technical building skills and tenancy management processes.Dispute Resolution: Address disputes and claims from various stakeholders with effective incident management.Strata Management: Navigate the complexities of managing multi-strata owned properties, ensuring compliance with BMSMA and by-laws of the MCST. Maintenance and Operations:Develop and implement daily operations and maintenance strategies for office towers, ensuring all facilities are maintained to the highest standards.Oversee work allocation and lead the office team in daily and cyclical maintenance, guaranteeing a safe and pleasant environment for all stakeholders.Establish preventive maintenance programs to minimize downtime and maximize equipment lifespan. Safety and Compliance:Ensure adherence to local regulations, BMSMA, and MCST by-laws, maintaining exemplary health and safety standards.Conduct regular safety inspections to identify and mitigate potential hazards.Develop and implement efficient emergency response plans and procedures.Act as the Fire Safety Manager (FSM) for Towers, coordinating fire safety activities with internal and external stakeholders. Budget Management:Prepare and oversee the facilities budget, ensuring cost-effective resource utilization.Monitor expenses and negotiate contracts with vendors to ensure optimal value for the property.Identify and plan for capital expenditures and cyclical replacement works for building components.

ncs3 seeks a Service Delivery Management Officer in Singapore to help ensure reliable service operations and maintain strong client satisfaction. This position plays a key role in coordinating daily service activities, supporting ongoing improvements, and building positive relationships with clients. Role overview Manage and oversee service delivery to clients, focusing on quality and timely execution. Collaborate with internal teams to resolve service issues and put solutions in place. Assist with continuous improvement efforts within service operations. Communicate clearly with clients and follow up to maintain positive relationships. Requirements Keen analytical skills with strong attention to detail. Interest in service delivery and operations management. Ability to work well in a team and solve problems collaboratively. Comfortable interacting directly with clients. Work environment This Singapore-based role offers a collaborative setting where new ideas are encouraged and problem-solving is valued. The team supports professional growth and welcomes innovation.

As a Front Office Duty Manager at Accor Hotels, you will play a vital role in ensuring a seamless and exceptional guest experience. You will oversee the front office operations, manage the front desk team, and ensure that all guest needs are met promptly and efficiently. Your leadership will create a positive and engaging atmosphere for both guests and team members.

fuku seeks a Facilities Operations Manager based in Singapore to oversee the day-to-day running of its facilities. This position plays a key role in maintaining safe, efficient, and well-kept environments for both staff and clients. What you will do Supervise maintenance teams and manage their work schedules Direct facility projects from the planning stage through to completion Assess and enhance operational processes across all facilities Foster a safe, orderly, and welcoming atmosphere for everyone on site Location This role is based in Singapore.

Join Klaviyo as a Sales Operations Manager, where you will play a pivotal role in optimizing our sales processes and driving operational excellence. You will collaborate closely with cross-functional teams to enhance sales strategies, analyze performance metrics, and implement tools that support our revenue goals. If you are passionate about leveraging data to improve sales efficiency and effectiveness, we want to hear from you!

Role SummaryResponsibilities: As an Office Administrator, you will ensure the seamless operation of our Singapore office. This role offers you a chance to engage with various aspects of our company, including office management, facilities, IT, and recruitment administration. You will provide vital administrative support to our Management team.Salary: S$2,800 to S$3,500 monthly, commensurate with your experience.Benefits: Enjoy a generous holiday allowance, flexible working hours, private medical insurance, comprehensive travel insurance, full funding for external training, and more, detailed here.Role Type: This is a full-time, permanent position requiring five days a week in our Singapore office.Start Date: We are recruiting for start dates throughout 2026, occurring monthly.Location: This opportunity is based in our Singapore office.About the RoleWe are looking for a proactive and enthusiastic individual to facilitate the efficient functioning of our Singapore office. This diverse role allows you to engage with various components of our operations, including office management, facilities, IT, recruitment administration, travel coordination, and event planning. You will work on-site five days a week alongside approximately 50 team members, with opportunities for growth as our team expands.Your contribution will be essential in supporting our client delivery team to uphold our commitment to exceptional customer service and the provision of high-quality work. You will benefit from training and mentorship from seasoned colleagues within our global and local Operations teams, allowing you to shape your role and enhance office processes for improved efficiency.Key Responsibilities:Manage essential office supplies and IT equipment.Implement established IT procedures.Facilitate office purchases and process expenses.Maintain strong relationships with service providers and suppliers.Ensure a safe, tidy, and professional office environment through health and safety assessments.Welcome visitors and coordinate office visits for colleagues and clients.Handle incoming calls and messages.Organize domestic and international shipments.Coordinate external events, including client meetings and attendance at scientific congresses, as well as internal social events.Schedule meetings and arrange logistics for off-site gatherings.

Join our dynamic team as a Collections Officer at Experian, where you will play a crucial role in managing outstanding debts and ensuring timely collections. Utilize your communication skills to effectively engage with clients, negotiate payment plans, and maintain excellent customer relationships. This position offers an opportunity to contribute to the financial health of our organization while developing your career in the financial services industry.

Join Rapsodo, a pioneering global sports technology firm with a vibrant presence in Singapore, the United States, Türkiye, Japan, and Malaysia. Our mission is to develop innovative, data-driven sports analytics solutions that empower athletes to enhance their performance.From Major League Baseball pitchers to professional golfers, our advanced products are embraced by sports enthusiasts at every level worldwide. Achieving excellence in delivering these products necessitates exceptional execution across various domains including hardware, software, and real-world applications.As part of our globally distributed team, you will thrive in an environment characterized by ownership, transparency, and disciplined execution.The RoleWe are seeking a dynamic Senior Operations Manager to oversee manufacturing, sourcing, and internal systems, ensuring the reliability of product delivery and operational effectiveness.This hands-on position carries significant responsibility, offering growth opportunities as you build context and make impactful contributions throughout operations. You will collaborate directly with contract manufacturers, suppliers, and internal teams to guarantee efficient product construction, delivery, and scalability. When challenges arise, you will connect the dots and drive solutions to resolution.Join us in a scaling environment where processes are continually being developed, refined, and redefined. This role presents a unique opportunity to influence the evolution of operations through enhanced systems, automation, and practical innovation. Comfort in navigating ambiguity and adapting to changing priorities is essential.In this role, you will work closely with Engineering, Product, Procurement, Finance, and Quality teams to make informed decisions, manage trade-offs, and ensure continuous execution with a clear understanding of how operational choices affect product delivery and real-world performance.What You Will DoProduct & Operational ExecutionLead end-to-end execution across manufacturing, product delivery, and operational workflows.Ensure alignment among engineering, supply chain, and production to facilitate product readiness and scalability.Enhance hardware reliability via close collaboration with customer support, aiming to reduce the Annualized Failure Rate (AFR).Identify and address bottlenecks affecting delivery, quality, or cost.Manufacturing & ProductionOversee manufacturing outcomes with a focus on output, quality, and delivery performance.Collaborate closely with Engineering and NPI teams to transition products from development to stable production.Translate NPI outputs (design, specifications, process requirements) into scalable and repeatable manufacturing processes.Improve production processes and First Pass Yield (FPY) with contract manufacturers.Directly resolve production issues with contract manufacturers to maintain execution momentum.

As an IT and Security Risk Officer at Adyen, you will play a pivotal role in safeguarding our technology and operations against potential risks. Your expertise will help shape our security strategies, ensuring a robust defense against evolving threats. You will collaborate with cross-functional teams to assess vulnerabilities, implement security measures, and foster a culture of risk awareness throughout the organization.

Join airtrunk as a Procurement Manager Operations and play a pivotal role in driving our procurement strategy and operational efficiency. You will lead the procurement process, ensuring that we secure the best products and services to support our business objectives. Your expertise will be crucial in negotiating contracts, managing supplier relationships, and optimizing procurement processes to enhance cost-effectiveness and sustainability.