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Qualifications
Candidates should possess excellent problem-solving skills, a strong attention to detail, and the ability to work under pressure. Previous experience in logistics or customer service is preferred. Proficiency in data analysis and communication skills, both verbal and written, are essential. A team-oriented mindset and the ability to adapt in a fast-paced environment are crucial for success in this role.
About the job
Ninja Van, a leading tech-driven logistics company, is dedicated to delivering seamless parcel services for businesses across Southeast Asia. Since our inception in 2014 in Singapore, we have rapidly evolved into the region's foremost last-mile logistics provider, collaborating with over 35,000 merchants and managing the delivery of more than 1,000 parcels every minute across six countries. Our innovative technology, featuring algorithm-driven optimization, dynamic routing, and comprehensive tracking, sets us apart in the logistics sector. We are on a mission to continuously enhance our services and redefine industry standards. The Service Recovery Operations Associate plays a crucial role in addressing and resolving parcel-related issues within our Service Recovery department, ensuring customer satisfaction and operational excellence.
About Ninja Van
At Ninja Van, we are more than just a logistics company; we are a technology pioneer on a mission to revolutionize the delivery landscape in Southeast Asia. Our commitment to providing hassle-free delivery solutions empowers businesses of all sizes to thrive. With a focus on innovation and customer satisfaction, we leverage advanced technology to streamline operations and enhance the overall delivery experience. Join us as we continue to expand our impact across the region!
Ninja Van, a leading tech-driven logistics company, is dedicated to delivering seamless parcel services for businesses across Southeast Asia. Since our inception in 2014 in Singapore, we have rapidly evolved into the region's foremost last-mile logistics provider, collaborating with over 35,000 merchants and managing the delivery of more than 1,000 parcels every minute across six countries. Our innovative technology, featuring algorithm-driven optimization, dynamic routing, and comprehensive tracking, sets us apart in the logistics sector. We are on a mission to continuously enhance our services and redefine industry standards. The Service Recovery Operations Associate plays a crucial role in addressing and resolving parcel-related issues within our Service Recovery department, ensuring customer satisfaction and operational excellence.
Job Title: Backup & Commvault EngineerWe are on the lookout for a skilled Backup & Commvault Engineer to oversee, support, and refine our enterprise backup and data protection setup. This role emphasizes the Commvault Complete Data Protection suite, ensuring dependable backups, swift restorations, disaster recovery preparedness, and robust safeguards against data loss and ransomware threats.Key ResponsibilitiesBackup & Recovery Operations- Architect, deploy, and uphold Commvault backup and recovery solutions.- Manage essential Commvault components such as CommServe, MediaAgents, and Clients.- Set up storage policies, schedules, deduplication, and retention protocols.- Execute and assist in file-level, VM, and application-level restoration processes.- Guarantee backup success, optimize performance, and ensure compliance with SLAs.Disaster Recovery & Data Protection- Assist in the development of disaster recovery (DR) strategies, replication, and recovery testing.- Ensure backups satisfy Recovery Point Objective (RPO) and Recovery Time Objective (RTO) standards.- Conduct regular DR drills and meticulously document recovery procedures.- Provide recovery support during incidents like system failures or cyberattacks.Technical Skills- At least 3 years of practical experience with Commvault Complete Data Protection.- Strong grasp of backup and recovery principles.- Extensive knowledge of Commvault architecture, including CommServe, MediaAgent, and Deduplication Database (DDB).- Familiarity with VMware-based backup environments.- Proficient in Windows and Linux operating systems.- Understanding of storage principles, including SAN/NAS, disk, tape, and object storage.- Basic networking knowledge, including firewalls, ports, and bandwidth considerations.This position calls for a proactive, detail-oriented professional with a robust technical foundation in enterprise backup solutions and disaster recovery planning.
ncs3 is looking for an Assistant Operations Manager to join the team in Singapore. This role helps manage daily operations, focusing on keeping processes smooth and efficient. Main responsibilities Assist with day-to-day operational activities Collaborate with teams from different departments to improve workflows Contribute to identifying ways to boost productivity Support efforts to uphold high standards in all processes Location This position is based in Singapore.
Join our dynamic team at ncs3 as a Senior Consultant specializing in Business Continuity and Disaster Recovery (BCM & DR). This role requires a deep understanding of disaster recovery frameworks and the ability to design and implement effective business continuity strategies. You will work closely with clients to assess their needs and guide them through the process of developing robust recovery plans.
Join our dynamic team at Accor as an Assistant Operations Manager - Housekeeping. In this role, you will assist in overseeing the housekeeping operations, ensuring the highest standards of cleanliness and service are maintained. You will play a pivotal role in managing staff, coordinating schedules, and ensuring guest satisfaction through exceptional housekeeping practices.
Join the MORROW Health Family!MORROW Health stands as Singapore’s premier integrated fitness and recovery hub, dedicated to empowering individuals to cultivate healthier and more resilient lifestyles through mindful daily habits. Rooted in lifestyle medicine, our approach harmonizes physical activity, nutrition, restorative sleep, stress management, avoidance of harmful substances, and social connectivity through meticulously designed programs and environments that foster sustainable lifestyle transformations. Utilizing data-driven insights from wearables and lifestyle inputs, we guide our members in identifying patterns, establishing consistency, and maintaining accountability—converting insights into actionable steps that promote long-term vitality, strength, and clarity, without the necessity for medical diagnosis or treatment.Position OverviewAs a Customer Service Executive, you will serve as the vital first point of contact for our members and guests, playing a pivotal role in enhancing their experience with us. You will address daily inquiries, ensure exceptional service recovery, and guarantee that every interaction embodies our core values of care, wellness, and excellence.In this role, you will transcend conventional customer service duties—acting as a brand ambassador, guiding members through our diverse offerings, promptly resolving feedback, and crafting meaningful experiences that nurture loyalty and retention. Key ResponsibilitiesAddress customer feedback, complaints, compliments, and inquiries with professionalism and empathy.Provide accurate and insightful information regarding all service offerings, including wellness, recovery, nutrition, and lifestyle facilities, to both members and guests.Oversee merchandise inventory management: monitor stock levels, ensure timely replenishment, and maintain visual-merchandising standards to enhance our brand experience.Support the daily operations of the membership desk, including scheduling, queue management, and rostering coverage.Log, escalate, and follow up on service issues in accordance with established SOPs to ensure timely resolution and service recovery.Stay informed about promotions, membership packages, and new service launches.Collect and communicate member feedback to the Manager for ongoing improvement initiatives.Assist in executing member engagement activities, workshops, or events.Ensure data accuracy when updating member records in the CRM system.Maintain confidentiality, service consistency, and compliance with organizational standards.
asm seeks a Senior Specialist II to join the Service Operations team in Singapore. This role centers on enhancing service delivery and supporting continuous improvements in how operations run. Collaboration is key, as the position partners with teams across the company to introduce new solutions and lift service quality standards. Key responsibilities Lead efforts to improve service operations and overall delivery Coordinate with colleagues from various departments to put new solutions into practice Contribute to projects that increase customer satisfaction and service quality Location This role is based in Singapore.
ESR Group is a premier real asset owner and manager in the Asia-Pacific region, specializing in logistics real estate, data centers, and energy infrastructure that support the digital economy and supply chains for investors, customers, and communities. With our fully integrated real asset fund management and development platform, we aim to generate value and growth opportunities for our global portfolio of investors. Our modern space solutions assist clients in achieving their ambitions across Australia and New Zealand, Japan, South Korea, Greater China, Southeast Asia, and India, with a growing presence in Europe. Our mission, 'Space and Investment Solutions for a Sustainable Future,' motivates us to manage sustainably and impactfully for the communities we serve, ensuring their prosperity for generations to come. For more information, visit www.esr.com.Main Duties & Responsibilities:As a key member of the Office Operations Team, the Assistant Manager will demonstrate exceptional interpersonal skills and collaborate with individuals at all organizational levels. The individual will be responsible for leading the Office Tower Operations Team and fostering a culture of excellence.The role includes coaching Executive and Property Officers on technical building skills and tenancy management procedures, as well as managing disputes and claims from various stakeholders. Proficiency in Strata management, particularly in the context of multiple property owners, is essential to effectively navigate the Building Maintenance and Strata Management Act (BMSMA) and guide the team in resolving related issues.Scope of Responsibilities:Maintenance and Operations:Develop and implement daily operations and maintenance strategies for the office towers, ensuring all facilities are maintained to the highest standards.Oversee work allocation and lead the office team in daily and cyclical maintenance, creating a safe and conducive environment for all stakeholders.Initiate preventive maintenance programs to minimize downtime and extend the lifespan of equipment and infrastructure.Safety and Compliance:Ensure all operations comply with local regulations and safety standards, fostering a culture of safety within the team.
Join our dynamic team at ncs3 as an Operations Support Executive in the Service Desk department. In this role, you will be pivotal in ensuring seamless operation support for our clients, addressing their inquiries, and resolving technical issues promptly. You will work closely with various teams to enhance service quality and improve customer satisfaction.
Overview of Responsibilities:The Assistant Guest Services Manager plays a pivotal role in ensuring exceptional guest experiences. Responsibilities include but are not limited to:Assigning appropriate staffing levels to meet daily operational demands.Coordinating group movements, arrivals, and departures to optimize operational efficiency.Managing driveway and traffic flow during peak check-in/out periods, particularly for group arrivals and special events.Collaborating with Convention Organizers to ensure seamless handling of group luggage and deliveries at the hotel.Planning and evaluating employee rosters to achieve productivity objectives.Leading the Guest Services team to enhance personalized guest experiences during arrival and departure.Conducting audits of service standards and ensuring adherence to hotel policies.Actively participating in the reception and departure processes of VIP guests.Being present in the lobby and driveway during critical guest flow times.Overseeing staff training, performance evaluations, and counseling as needed.Addressing non-compliance issues through appropriate counseling and disciplinary measures.Participating in departmental and operational meetings.Responding to emergency situations effectively.Handling and investigating guest requests and complaints to ensure satisfaction.
Join Eurofins as an Assistant Chemist specializing in Maritime Services. In this dynamic role, you will support laboratory operations and contribute to various maritime projects, ensuring compliance with regulatory standards and delivering high-quality analytical results.
Role Overview NCS3 is hiring an Operations Support Executive based in Singapore, with a focus on End User Computing (EUC) and Service Desk operations. This position plays a key part in delivering reliable IT support and smooth service experiences for clients. Main Responsibilities Manage incoming service requests and ensure timely resolution. Troubleshoot technical issues related to end user computing and escalate when necessary. Work closely with other departments to improve service desk processes and overall efficiency.
Full-time|On-site|Singapore, South West, Singapore
The Solutions Engineer will spearhead the design, development, and execution of innovative service and solution offerings, ensuring their seamless incorporation into the overarching enterprise system requirements. This role demands a combination of creativity and analytical thinking, thriving in both technical and business spheres, with an emphasis on fostering innovation and technical excellence while aligning architectural solutions with strategic business objectives. Additionally, the Solutions Engineer will be instrumental in cultivating a robust partner and vendor ecosystem, collaborating with external stakeholders to co-create effective solutions for clients and tender opportunities. This position calls for strong leadership in identifying best practices and emerging technologies, along with mentoring junior staff.Key Responsibilities:Technical Leadership & Solution Design:Lead the design and implementation of comprehensive service solutions, encompassing both infrastructure and application-related components.Develop and deliver high-quality solutions tailored to address clients' specific business needs and technical challenges.Ensure alignment between business objectives and technological solutions, effectively translating business requirements into technical specifications.Partner Ecosystem Development:Consultation and Pre-Sales Oversight:Collaborate closely with customer success consultants and service delivery teams to grasp detailed technical requirements and contribute to solution design.Provide technical insights during the sales and business development processes, identifying opportunities, preparing proposals, and supporting sales initiatives.Create solution presentations, proposals, and proof-of-concept materials to demonstrate how the solutions meet client needs.Project Management and Delivery Oversight:Manage the entire project lifecycle from solution design to implementation, ensuring adherence to technical standards, timelines, and budgetary constraints.Align architectural deliverables (e.g., Statement of Work, designs, and schedules) with contractual obligations for clarity and agreement.Collaborate with Customer Success and Service Delivery teams to facilitate a smooth transition from solution design to execution and post-implementation support.Innovation and Technological Advancement:Stay abreast of technological advancements, industry trends, and market developments, recommending and leading the adoption of best practices and emerging technologies within the IT ecosystem.Propose and implement innovative solutions to address unique and complex technical challenges with long-term organizational impact.
Join our dynamic team at NCS as a Data Center IT Operator!If you are passionate about exceeding expectations, striving for excellence, and seamlessly integrating people with technology, we want to hear from you!Your responsibilities will include:Providing 24/7 operational support for Data Center (DC) activities during shifts.Managing the IT equipment hardware inventory within individual racks at the Data Center.Overseeing on-site activities such as site preparations, network cabling, electrical wiring, air-conditioning, power supply testing (including generators), and system maintenance.Coordinating preventive maintenance for downstream infrastructure, including UPS systems, water detection systems, fire suppression systems, PDUs, CCTV, and access control systems.Operating the Electronic Visitation Management System, ensuring timely and accurate updates for authorizations and access requests.Providing Remote Hand Support, including media management, visual inspections, rebooting devices, physical connections/disconnections of HDDs, network cable connectivity tests, and fiber SFP insertions.Handling media with integrity to ensure data security and usability for future use, including off-site storage.Monitoring Data Center facilities for optimal performance, including UPS, power, temperature control, humidity, and water detection sensors.Monitoring IT systems and network infrastructure for incidents.Escalating incidents as necessary, ensuring timely responses and appropriate resolution based on criticality and Service Level Agreements (SLAs).Managing escalations of high-impact system failures, tracking incidents until resolution.
About the Role ncs3 is hiring an Operations Support Executive for the End User Computing (EUC) and Service Desk team in Singapore. This position focuses on delivering reliable IT support to clients, helping maintain smooth business operations and high service standards. Main Responsibilities Troubleshoot technical issues across a range of systems and devices Provide direct user support, addressing IT-related questions and problems Work with other teams to improve service processes and efficiency Who This Role Suits This role fits those who enjoy working with technology and supporting others. It offers opportunities to develop IT and customer service skills within a collaborative team setting.
About AirwallexAirwallex is a pioneering unified payments and financial platform tailored for global enterprises. With our innovative blend of proprietary technology and infrastructure, we empower over 200,000 businesses globally—including notable names like Brex, Rippling, Navan, Qantas, and SHEIN—to seamlessly manage everything from business accounts and payments to spend management and treasury solutions, all at a worldwide scale.Founded in Melbourne, we boast a diverse team of over 2,000 talented individuals across 26 offices worldwide. With a valuation of US$8 billion and the backing of leading investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of revolutionizing the global payments and financial landscape. If you're eager to embark on the most ambitious journey of your career, we invite you to join our dynamic team.
LUXASIA stands as the foremost beauty omnichannel brand-builder in the Asia Pacific region. Since its inception in 1986, it has facilitated market entry and propelled brand growth for over 100 prestigious beauty brands, including notable names such as Albion, Aveda, Bvlgari, Calvin Klein, Creed, Diptyque, Hermes, La Prairie, Maison Francis Kurkdjian, Montblanc, Paco Rabanne, Salvatore Ferragamo, and SK-II. The company has established strategic Joint Ventures with esteemed groups like LVMH, Revlon (for Elizabeth Arden), Puig, Shiseido, and Orveon (for Laura Mercier). LUXASIA’s integrated branding capabilities encompass luxury retail, e-commerce, consumer marketing & analytics, and supply chain management. Powered by a diverse and vibrant team of 2,700 talents across 15 expanding markets, LUXASIA fosters a culture of innovation and collaboration. Why Join Us?At LUXASIA, we recognize and celebrate the beauty within every individual, including you. We are committed to nurturing your growth by building your skills and unlocking your potential. Our extensive portfolio of over 100 luxury brands across the Asia Pacific provides you the opportunity to enrich the lives of millions of consumers in the region. With us, you will have the chance to operate with an entrepreneurial spirit, managing the business as if it were your own. We offer you autonomy alongside guidance and genuine care. As a diverse and inclusive team, we courageously innovate, embrace differences, explore new ideas, take calculated risks, learn quickly from failures, and drive impactful results. While challenges are part of the journey, we assure you that it will be a fulfilling experience. Embark on a rewarding career filled with significant professional growth at LUXASIA. Isn’t that a beautiful prospect?
Aster is an innovative decentralized perpetual exchange committed to transforming the on-chain derivatives trading landscape. Our platform offers a user-friendly experience featuring one-click trading, smart automation, and robust on-chain liquidity. At Aster, we are redefining DeFi to be simple, efficient, and tailored for our users.
Are you a proactive problem-solver who thrives in dynamic environments? Join our Global Service Operations team as a Logistics Coordinator, where you will be pivotal in ensuring timely delivery of critical spare parts to our customers through Same Day and Next Business Day services. Your role goes beyond mere inventory management; you will help maintain a leading service supply chain that ensures our customers' networks operate seamlessly.Collaborate with ExpertsWork closely within a high-energy Global Service Operations team, teaming up with logistics specialists, planners, and customer support personnel. Your teamwork will facilitate swift deliveries, enhancing the post-sales experience for clients across the globe.Your ResponsibilitiesYou will oversee daily logistics operations, serving as a vital strategic partner to our Vendor, Trade, and Reverse Logistics Managers.Impact: Your actions directly affect Customer Satisfaction by balancing cost, delivery speed, and quality performance.Innovation: We encourage you to not only manage processes but also to enhance them. Identify avenues for continuous improvement, automation, and optimization.Manage specific APAC inventory and compliance audits while engaging with a global network.Master the Supply Chain (Order Processing & Dispatch)Oversee the daily dispatch process, managing carrier rates and resolving operational challenges in real-time.Take charge of APAC inventory management, including handling inbound exceptions and preparing PI reports.Proactively manage exceptions to resolve them as quickly as possible.Excel in Reverse LogisticsBe the primary coordinator for discrepancies, collaborating with 3PLs and couriers to avert delays.Work with Account Management and Engineering to prioritize critical returns and high-priority RMAs.Monitor priority shipments end-to-end, proactively communicating potential risks to stakeholders.Analyze data to establish KPIs on RMA aging, lead times, and discrepancy resolution to enhance the customer return experience.Navigate Global Trade ComplianceAssist in trade operations by gathering Compliance Certificates, Test Reports, and other necessary compliance documentation for shipment release.Support the Service Trade and Compliance Manager specifically with APAC compliance audits and vendor performance evaluations.Ensure the quick release of routine shipments by acquiring necessary Certificates of Conformity.
Atlas is pioneering the operating system for restaurants, providing an all-in-one solution for launching, managing, and expanding restaurant operations both online and offline. From creating online storefronts to point-of-sale systems, third-party logistics, customer loyalty programs, and AI integration, Atlas empowers restaurants to thrive in a competitive market. Our team and investors hail from renowned organizations such as Grain, Accenture, Microsoft, Udacity, McKinsey, Salesforce, Y Combinator, and more.Explore our hiring memo.Role OverviewWe are searching for a proactive Operations Generalist who can drive results independently. You will take charge of merchant onboarding, tackle various challenges, and develop your skills into new areas of expertise.Team: Customer OperationsLocation: SingaporeWorking Hours: This is a full-time, in-person role with regular office hours.Your ResponsibilitiesOversee the complete onboarding process for new customers, ensuring seamless setup and integration with Atlas.Manage merchant launches thoroughly—coordinating timelines, identifying obstacles, and ensuring smooth transitions.Travel to merchant locations for hardware installations, training sessions, Atlas configurations, and troubleshooting (including tablet/printer setups and network configurations).Address and resolve a wide array of issues, including product inquiries, merchant concerns, and process inefficiencies.Document onboarding processes and seek opportunities for improvement.Analyze trends in merchant challenges and provide insights to enhance product offerings.Promote and implement AI innovations within our operational toolkit.Adapt to additional responsibilities as needed—flexibility is key.Go above and beyond to ensure customer satisfaction.Complete any assigned ad hoc tasks as required.Growth OpportunitiesIncrease your ownership within Customer Operations.Acquire new skills in areas such as AI tools, product feedback, team leadership, and coding basics.Ultimately, take the lead in a team or function—we want you to surpass this role.Service ExpectationsAim for a Net Promoter Score (NPS) of 90.Maintain a response time of under 5 minutes across the team.Onboard 5 merchants weekly.Achieve an average resolution time of under 1 hour.Document all tasks and communications thoroughly.Ensure 100% task/message processing daily (WhatsApp, Linear, Slack, Gmail, Front, etc.).
Ninja Van, a leading tech-driven logistics company, is dedicated to delivering seamless parcel services for businesses across Southeast Asia. Since our inception in 2014 in Singapore, we have rapidly evolved into the region's foremost last-mile logistics provider, collaborating with over 35,000 merchants and managing the delivery of more than 1,000 parcels every minute across six countries. Our innovative technology, featuring algorithm-driven optimization, dynamic routing, and comprehensive tracking, sets us apart in the logistics sector. We are on a mission to continuously enhance our services and redefine industry standards. The Service Recovery Operations Associate plays a crucial role in addressing and resolving parcel-related issues within our Service Recovery department, ensuring customer satisfaction and operational excellence.
Job Title: Backup & Commvault EngineerWe are on the lookout for a skilled Backup & Commvault Engineer to oversee, support, and refine our enterprise backup and data protection setup. This role emphasizes the Commvault Complete Data Protection suite, ensuring dependable backups, swift restorations, disaster recovery preparedness, and robust safeguards against data loss and ransomware threats.Key ResponsibilitiesBackup & Recovery Operations- Architect, deploy, and uphold Commvault backup and recovery solutions.- Manage essential Commvault components such as CommServe, MediaAgents, and Clients.- Set up storage policies, schedules, deduplication, and retention protocols.- Execute and assist in file-level, VM, and application-level restoration processes.- Guarantee backup success, optimize performance, and ensure compliance with SLAs.Disaster Recovery & Data Protection- Assist in the development of disaster recovery (DR) strategies, replication, and recovery testing.- Ensure backups satisfy Recovery Point Objective (RPO) and Recovery Time Objective (RTO) standards.- Conduct regular DR drills and meticulously document recovery procedures.- Provide recovery support during incidents like system failures or cyberattacks.Technical Skills- At least 3 years of practical experience with Commvault Complete Data Protection.- Strong grasp of backup and recovery principles.- Extensive knowledge of Commvault architecture, including CommServe, MediaAgent, and Deduplication Database (DDB).- Familiarity with VMware-based backup environments.- Proficient in Windows and Linux operating systems.- Understanding of storage principles, including SAN/NAS, disk, tape, and object storage.- Basic networking knowledge, including firewalls, ports, and bandwidth considerations.This position calls for a proactive, detail-oriented professional with a robust technical foundation in enterprise backup solutions and disaster recovery planning.
ncs3 is looking for an Assistant Operations Manager to join the team in Singapore. This role helps manage daily operations, focusing on keeping processes smooth and efficient. Main responsibilities Assist with day-to-day operational activities Collaborate with teams from different departments to improve workflows Contribute to identifying ways to boost productivity Support efforts to uphold high standards in all processes Location This position is based in Singapore.
Join our dynamic team at ncs3 as a Senior Consultant specializing in Business Continuity and Disaster Recovery (BCM & DR). This role requires a deep understanding of disaster recovery frameworks and the ability to design and implement effective business continuity strategies. You will work closely with clients to assess their needs and guide them through the process of developing robust recovery plans.
Join our dynamic team at Accor as an Assistant Operations Manager - Housekeeping. In this role, you will assist in overseeing the housekeeping operations, ensuring the highest standards of cleanliness and service are maintained. You will play a pivotal role in managing staff, coordinating schedules, and ensuring guest satisfaction through exceptional housekeeping practices.
Join the MORROW Health Family!MORROW Health stands as Singapore’s premier integrated fitness and recovery hub, dedicated to empowering individuals to cultivate healthier and more resilient lifestyles through mindful daily habits. Rooted in lifestyle medicine, our approach harmonizes physical activity, nutrition, restorative sleep, stress management, avoidance of harmful substances, and social connectivity through meticulously designed programs and environments that foster sustainable lifestyle transformations. Utilizing data-driven insights from wearables and lifestyle inputs, we guide our members in identifying patterns, establishing consistency, and maintaining accountability—converting insights into actionable steps that promote long-term vitality, strength, and clarity, without the necessity for medical diagnosis or treatment.Position OverviewAs a Customer Service Executive, you will serve as the vital first point of contact for our members and guests, playing a pivotal role in enhancing their experience with us. You will address daily inquiries, ensure exceptional service recovery, and guarantee that every interaction embodies our core values of care, wellness, and excellence.In this role, you will transcend conventional customer service duties—acting as a brand ambassador, guiding members through our diverse offerings, promptly resolving feedback, and crafting meaningful experiences that nurture loyalty and retention. Key ResponsibilitiesAddress customer feedback, complaints, compliments, and inquiries with professionalism and empathy.Provide accurate and insightful information regarding all service offerings, including wellness, recovery, nutrition, and lifestyle facilities, to both members and guests.Oversee merchandise inventory management: monitor stock levels, ensure timely replenishment, and maintain visual-merchandising standards to enhance our brand experience.Support the daily operations of the membership desk, including scheduling, queue management, and rostering coverage.Log, escalate, and follow up on service issues in accordance with established SOPs to ensure timely resolution and service recovery.Stay informed about promotions, membership packages, and new service launches.Collect and communicate member feedback to the Manager for ongoing improvement initiatives.Assist in executing member engagement activities, workshops, or events.Ensure data accuracy when updating member records in the CRM system.Maintain confidentiality, service consistency, and compliance with organizational standards.
asm seeks a Senior Specialist II to join the Service Operations team in Singapore. This role centers on enhancing service delivery and supporting continuous improvements in how operations run. Collaboration is key, as the position partners with teams across the company to introduce new solutions and lift service quality standards. Key responsibilities Lead efforts to improve service operations and overall delivery Coordinate with colleagues from various departments to put new solutions into practice Contribute to projects that increase customer satisfaction and service quality Location This role is based in Singapore.
ESR Group is a premier real asset owner and manager in the Asia-Pacific region, specializing in logistics real estate, data centers, and energy infrastructure that support the digital economy and supply chains for investors, customers, and communities. With our fully integrated real asset fund management and development platform, we aim to generate value and growth opportunities for our global portfolio of investors. Our modern space solutions assist clients in achieving their ambitions across Australia and New Zealand, Japan, South Korea, Greater China, Southeast Asia, and India, with a growing presence in Europe. Our mission, 'Space and Investment Solutions for a Sustainable Future,' motivates us to manage sustainably and impactfully for the communities we serve, ensuring their prosperity for generations to come. For more information, visit www.esr.com.Main Duties & Responsibilities:As a key member of the Office Operations Team, the Assistant Manager will demonstrate exceptional interpersonal skills and collaborate with individuals at all organizational levels. The individual will be responsible for leading the Office Tower Operations Team and fostering a culture of excellence.The role includes coaching Executive and Property Officers on technical building skills and tenancy management procedures, as well as managing disputes and claims from various stakeholders. Proficiency in Strata management, particularly in the context of multiple property owners, is essential to effectively navigate the Building Maintenance and Strata Management Act (BMSMA) and guide the team in resolving related issues.Scope of Responsibilities:Maintenance and Operations:Develop and implement daily operations and maintenance strategies for the office towers, ensuring all facilities are maintained to the highest standards.Oversee work allocation and lead the office team in daily and cyclical maintenance, creating a safe and conducive environment for all stakeholders.Initiate preventive maintenance programs to minimize downtime and extend the lifespan of equipment and infrastructure.Safety and Compliance:Ensure all operations comply with local regulations and safety standards, fostering a culture of safety within the team.
Join our dynamic team at ncs3 as an Operations Support Executive in the Service Desk department. In this role, you will be pivotal in ensuring seamless operation support for our clients, addressing their inquiries, and resolving technical issues promptly. You will work closely with various teams to enhance service quality and improve customer satisfaction.
Overview of Responsibilities:The Assistant Guest Services Manager plays a pivotal role in ensuring exceptional guest experiences. Responsibilities include but are not limited to:Assigning appropriate staffing levels to meet daily operational demands.Coordinating group movements, arrivals, and departures to optimize operational efficiency.Managing driveway and traffic flow during peak check-in/out periods, particularly for group arrivals and special events.Collaborating with Convention Organizers to ensure seamless handling of group luggage and deliveries at the hotel.Planning and evaluating employee rosters to achieve productivity objectives.Leading the Guest Services team to enhance personalized guest experiences during arrival and departure.Conducting audits of service standards and ensuring adherence to hotel policies.Actively participating in the reception and departure processes of VIP guests.Being present in the lobby and driveway during critical guest flow times.Overseeing staff training, performance evaluations, and counseling as needed.Addressing non-compliance issues through appropriate counseling and disciplinary measures.Participating in departmental and operational meetings.Responding to emergency situations effectively.Handling and investigating guest requests and complaints to ensure satisfaction.
Join Eurofins as an Assistant Chemist specializing in Maritime Services. In this dynamic role, you will support laboratory operations and contribute to various maritime projects, ensuring compliance with regulatory standards and delivering high-quality analytical results.
Role Overview NCS3 is hiring an Operations Support Executive based in Singapore, with a focus on End User Computing (EUC) and Service Desk operations. This position plays a key part in delivering reliable IT support and smooth service experiences for clients. Main Responsibilities Manage incoming service requests and ensure timely resolution. Troubleshoot technical issues related to end user computing and escalate when necessary. Work closely with other departments to improve service desk processes and overall efficiency.
Full-time|On-site|Singapore, South West, Singapore
The Solutions Engineer will spearhead the design, development, and execution of innovative service and solution offerings, ensuring their seamless incorporation into the overarching enterprise system requirements. This role demands a combination of creativity and analytical thinking, thriving in both technical and business spheres, with an emphasis on fostering innovation and technical excellence while aligning architectural solutions with strategic business objectives. Additionally, the Solutions Engineer will be instrumental in cultivating a robust partner and vendor ecosystem, collaborating with external stakeholders to co-create effective solutions for clients and tender opportunities. This position calls for strong leadership in identifying best practices and emerging technologies, along with mentoring junior staff.Key Responsibilities:Technical Leadership & Solution Design:Lead the design and implementation of comprehensive service solutions, encompassing both infrastructure and application-related components.Develop and deliver high-quality solutions tailored to address clients' specific business needs and technical challenges.Ensure alignment between business objectives and technological solutions, effectively translating business requirements into technical specifications.Partner Ecosystem Development:Consultation and Pre-Sales Oversight:Collaborate closely with customer success consultants and service delivery teams to grasp detailed technical requirements and contribute to solution design.Provide technical insights during the sales and business development processes, identifying opportunities, preparing proposals, and supporting sales initiatives.Create solution presentations, proposals, and proof-of-concept materials to demonstrate how the solutions meet client needs.Project Management and Delivery Oversight:Manage the entire project lifecycle from solution design to implementation, ensuring adherence to technical standards, timelines, and budgetary constraints.Align architectural deliverables (e.g., Statement of Work, designs, and schedules) with contractual obligations for clarity and agreement.Collaborate with Customer Success and Service Delivery teams to facilitate a smooth transition from solution design to execution and post-implementation support.Innovation and Technological Advancement:Stay abreast of technological advancements, industry trends, and market developments, recommending and leading the adoption of best practices and emerging technologies within the IT ecosystem.Propose and implement innovative solutions to address unique and complex technical challenges with long-term organizational impact.
Join our dynamic team at NCS as a Data Center IT Operator!If you are passionate about exceeding expectations, striving for excellence, and seamlessly integrating people with technology, we want to hear from you!Your responsibilities will include:Providing 24/7 operational support for Data Center (DC) activities during shifts.Managing the IT equipment hardware inventory within individual racks at the Data Center.Overseeing on-site activities such as site preparations, network cabling, electrical wiring, air-conditioning, power supply testing (including generators), and system maintenance.Coordinating preventive maintenance for downstream infrastructure, including UPS systems, water detection systems, fire suppression systems, PDUs, CCTV, and access control systems.Operating the Electronic Visitation Management System, ensuring timely and accurate updates for authorizations and access requests.Providing Remote Hand Support, including media management, visual inspections, rebooting devices, physical connections/disconnections of HDDs, network cable connectivity tests, and fiber SFP insertions.Handling media with integrity to ensure data security and usability for future use, including off-site storage.Monitoring Data Center facilities for optimal performance, including UPS, power, temperature control, humidity, and water detection sensors.Monitoring IT systems and network infrastructure for incidents.Escalating incidents as necessary, ensuring timely responses and appropriate resolution based on criticality and Service Level Agreements (SLAs).Managing escalations of high-impact system failures, tracking incidents until resolution.
About the Role ncs3 is hiring an Operations Support Executive for the End User Computing (EUC) and Service Desk team in Singapore. This position focuses on delivering reliable IT support to clients, helping maintain smooth business operations and high service standards. Main Responsibilities Troubleshoot technical issues across a range of systems and devices Provide direct user support, addressing IT-related questions and problems Work with other teams to improve service processes and efficiency Who This Role Suits This role fits those who enjoy working with technology and supporting others. It offers opportunities to develop IT and customer service skills within a collaborative team setting.
About AirwallexAirwallex is a pioneering unified payments and financial platform tailored for global enterprises. With our innovative blend of proprietary technology and infrastructure, we empower over 200,000 businesses globally—including notable names like Brex, Rippling, Navan, Qantas, and SHEIN—to seamlessly manage everything from business accounts and payments to spend management and treasury solutions, all at a worldwide scale.Founded in Melbourne, we boast a diverse team of over 2,000 talented individuals across 26 offices worldwide. With a valuation of US$8 billion and the backing of leading investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of revolutionizing the global payments and financial landscape. If you're eager to embark on the most ambitious journey of your career, we invite you to join our dynamic team.
LUXASIA stands as the foremost beauty omnichannel brand-builder in the Asia Pacific region. Since its inception in 1986, it has facilitated market entry and propelled brand growth for over 100 prestigious beauty brands, including notable names such as Albion, Aveda, Bvlgari, Calvin Klein, Creed, Diptyque, Hermes, La Prairie, Maison Francis Kurkdjian, Montblanc, Paco Rabanne, Salvatore Ferragamo, and SK-II. The company has established strategic Joint Ventures with esteemed groups like LVMH, Revlon (for Elizabeth Arden), Puig, Shiseido, and Orveon (for Laura Mercier). LUXASIA’s integrated branding capabilities encompass luxury retail, e-commerce, consumer marketing & analytics, and supply chain management. Powered by a diverse and vibrant team of 2,700 talents across 15 expanding markets, LUXASIA fosters a culture of innovation and collaboration. Why Join Us?At LUXASIA, we recognize and celebrate the beauty within every individual, including you. We are committed to nurturing your growth by building your skills and unlocking your potential. Our extensive portfolio of over 100 luxury brands across the Asia Pacific provides you the opportunity to enrich the lives of millions of consumers in the region. With us, you will have the chance to operate with an entrepreneurial spirit, managing the business as if it were your own. We offer you autonomy alongside guidance and genuine care. As a diverse and inclusive team, we courageously innovate, embrace differences, explore new ideas, take calculated risks, learn quickly from failures, and drive impactful results. While challenges are part of the journey, we assure you that it will be a fulfilling experience. Embark on a rewarding career filled with significant professional growth at LUXASIA. Isn’t that a beautiful prospect?
Aster is an innovative decentralized perpetual exchange committed to transforming the on-chain derivatives trading landscape. Our platform offers a user-friendly experience featuring one-click trading, smart automation, and robust on-chain liquidity. At Aster, we are redefining DeFi to be simple, efficient, and tailored for our users.
Are you a proactive problem-solver who thrives in dynamic environments? Join our Global Service Operations team as a Logistics Coordinator, where you will be pivotal in ensuring timely delivery of critical spare parts to our customers through Same Day and Next Business Day services. Your role goes beyond mere inventory management; you will help maintain a leading service supply chain that ensures our customers' networks operate seamlessly.Collaborate with ExpertsWork closely within a high-energy Global Service Operations team, teaming up with logistics specialists, planners, and customer support personnel. Your teamwork will facilitate swift deliveries, enhancing the post-sales experience for clients across the globe.Your ResponsibilitiesYou will oversee daily logistics operations, serving as a vital strategic partner to our Vendor, Trade, and Reverse Logistics Managers.Impact: Your actions directly affect Customer Satisfaction by balancing cost, delivery speed, and quality performance.Innovation: We encourage you to not only manage processes but also to enhance them. Identify avenues for continuous improvement, automation, and optimization.Manage specific APAC inventory and compliance audits while engaging with a global network.Master the Supply Chain (Order Processing & Dispatch)Oversee the daily dispatch process, managing carrier rates and resolving operational challenges in real-time.Take charge of APAC inventory management, including handling inbound exceptions and preparing PI reports.Proactively manage exceptions to resolve them as quickly as possible.Excel in Reverse LogisticsBe the primary coordinator for discrepancies, collaborating with 3PLs and couriers to avert delays.Work with Account Management and Engineering to prioritize critical returns and high-priority RMAs.Monitor priority shipments end-to-end, proactively communicating potential risks to stakeholders.Analyze data to establish KPIs on RMA aging, lead times, and discrepancy resolution to enhance the customer return experience.Navigate Global Trade ComplianceAssist in trade operations by gathering Compliance Certificates, Test Reports, and other necessary compliance documentation for shipment release.Support the Service Trade and Compliance Manager specifically with APAC compliance audits and vendor performance evaluations.Ensure the quick release of routine shipments by acquiring necessary Certificates of Conformity.
Atlas is pioneering the operating system for restaurants, providing an all-in-one solution for launching, managing, and expanding restaurant operations both online and offline. From creating online storefronts to point-of-sale systems, third-party logistics, customer loyalty programs, and AI integration, Atlas empowers restaurants to thrive in a competitive market. Our team and investors hail from renowned organizations such as Grain, Accenture, Microsoft, Udacity, McKinsey, Salesforce, Y Combinator, and more.Explore our hiring memo.Role OverviewWe are searching for a proactive Operations Generalist who can drive results independently. You will take charge of merchant onboarding, tackle various challenges, and develop your skills into new areas of expertise.Team: Customer OperationsLocation: SingaporeWorking Hours: This is a full-time, in-person role with regular office hours.Your ResponsibilitiesOversee the complete onboarding process for new customers, ensuring seamless setup and integration with Atlas.Manage merchant launches thoroughly—coordinating timelines, identifying obstacles, and ensuring smooth transitions.Travel to merchant locations for hardware installations, training sessions, Atlas configurations, and troubleshooting (including tablet/printer setups and network configurations).Address and resolve a wide array of issues, including product inquiries, merchant concerns, and process inefficiencies.Document onboarding processes and seek opportunities for improvement.Analyze trends in merchant challenges and provide insights to enhance product offerings.Promote and implement AI innovations within our operational toolkit.Adapt to additional responsibilities as needed—flexibility is key.Go above and beyond to ensure customer satisfaction.Complete any assigned ad hoc tasks as required.Growth OpportunitiesIncrease your ownership within Customer Operations.Acquire new skills in areas such as AI tools, product feedback, team leadership, and coding basics.Ultimately, take the lead in a team or function—we want you to surpass this role.Service ExpectationsAim for a Net Promoter Score (NPS) of 90.Maintain a response time of under 5 minutes across the team.Onboard 5 merchants weekly.Achieve an average resolution time of under 1 hour.Document all tasks and communications thoroughly.Ensure 100% task/message processing daily (WhatsApp, Linear, Slack, Gmail, Front, etc.).
Jan 16, 2026
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