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Service Manager - Network Infrastructure

NCSSingapore
On-site Full-time

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Experience Level

Experience

Qualifications

Required Qualifications:Bachelor's Degree in Computer Science, Computer Engineering, Information Technology, or a related field. A minimum of 3 years of experience in IT project management. Strong knowledge of process improvement methodologies and tools. Self-motivated with a positive attitude, creative thinking, and exceptional presentation, communication, negotiation, and interpersonal skills. Proven ability to lead, develop, and maintain respectful and trusting relationships. Excellent customer management experience. Fluency in written and spoken English. Certification in IT Service Management and/or ITIL (v3 or above) is preferred. Willingness to travel as required.

About the job

Join our innovative team at NCS as a Service Manager specializing in Network Infrastructure!

Role Overview

In this pivotal role, you will be an integral part of our service delivery team, ensuring that all contracts are meticulously managed while directly engaging with our customers. Your extensive IT experience, particularly in infrastructure and cybersecurity technologies, will be essential. As the primary point of contact for both internal and external stakeholders, you will oversee the financial health of projects and guide them from initiation to successful completion.

Key Responsibilities

  • Initiate and execute all assigned projects with thorough handover/takeover processes.
  • Plan and execute all necessary project purchases.
  • Issue project billing and invoices in a timely manner.
  • Establish and prepare maintenance agreements to meet contractual obligations, including preventive maintenance plans and monthly reports.
  • Manage and track all maintenance contracts while providing high-quality support to clients.
  • Deliver regular project progress updates to stakeholders, customers, and the internal management team.
  • Define project scope and manage change control to address scope creep.
  • Discuss project overrun issues, integration challenges, and resource needs with NCS management.
  • Collaborate closely with Operations teams to ensure timely closure of incidents within contractual service level agreements (SLAs).
  • Work with sales and operations teams to identify inventory end-of-life support and discuss suitable alternatives with clients.
  • Ensure readiness of respective vendors and NCS operations team to support new contracts.
  • Communicate effectively and professionally with customers regarding issues encountered.
  • Update monthly project financial forecasts and work to improve project margins to meet financial KPIs.
  • Adhere to best practices and standards throughout the project lifecycle.

About NCS

NCS is a prominent technology services provider operating across the Asia Pacific region, with a presence in over 20 cities. We offer a range of consulting, digital services, and technology solutions. At NCS, we harness the power of technology to create extraordinary outcomes, delivering lasting value and impact for our communities, partners, and workforce. Our diverse team of 13,000 professionals has successfully executed large-scale, mission-critical, and multi-platform projects for governments and enterprises throughout Singapore and the APAC region.

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