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Experience Level
Manager
Qualifications
Proven leadership skills in a service-oriented environment; strong communication and interpersonal abilities; proficiency in using technology for tracking and diagnostics; a commitment to providing exceptional customer service.
About the job
About the Role
EquipmentShare is hiring a Service Manager for the Santa Ana, CA rental facility. This position leads a team of Heavy Equipment Maintenance Technicians (Mechanics) and plays a key part in supporting contractors and communities in the construction industry. The Service Manager helps drive both team and customer success through effective leadership and operational oversight.
Compensation and Schedule
Salary range: $75,000-105,000/year (final offer may vary based on experience and location)
Schedule: Monday to Friday, 7:00 AM to 5:00 PM
What You Will Do
Supervise and coordinate the work of equipment mechanics and service staff
Schedule repairs for both customer-owned and company-owned rental equipment
Use technology to create, assign, and track work orders, monitor service intervals, order parts, and diagnose equipment issues across various makes and models
Build and maintain strong relationships with customers, ensuring satisfaction with service and communicating new ways EquipmentShare can support their operations
Respond promptly to customer inquiries, requests, and complaints
Facilitate employee training and development while maintaining a safe work environment
Take on additional duties as assigned
Who Thrives Here
This role suits someone who values personal and professional growth, brings energy to daily tasks, and is eager to support both the team and the broader construction sector.
About EquipmentShare
EquipmentShare is dedicated to reshaping the construction industry by providing innovative solutions that empower contractors and communities. Our mission is to enhance efficiency and support through advanced technology and a caring team.
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