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Service Desk Technician II

Rea AdvisoryIndependence, Ohio, United States
On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications:Proficiency in troubleshooting hardware, software, and network issues on Windows and/or Mac platforms. Strong knowledge of Microsoft Office Suite, Active Directory, and basic networking concepts. Experience with ticketing systems (e.g., ServiceNow, JIRA) and virtual desktop support tools. Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely. Customer-focused mindset with a dedication to providing exceptional service and support to internal stakeholders. Ability to work independently and collaboratively within a team environment, prioritizing tasks effectively to meet deadlines.

About the job

Rea Advisory is a Top 100 business advisory and accounting firm with offices throughout Ohio. The company focuses on tax, accounting, and business consulting services. With over 400 professionals, Rea Advisory emphasizes a 'People First' approach, supporting employee well-being and professional development. Work-life balance, competitive pay, and a comprehensive benefits package are central to the firm's culture.

Role overview

The Service Desk Technician II delivers technical support to internal staff, addressing hardware, software, and network issues. This is an on-site position in Independence, Ohio, within the Cleveland area. The role requires strong troubleshooting abilities, effective communication, and a proactive mindset to resolve technical problems efficiently.

What you will do

  • Support staff by phone, email, or in person for hardware, software, and network concerns.
  • Diagnose and resolve issues with desktops, laptops, printers, mobile devices, and peripherals.
  • Install, configure, and maintain software applications and operating systems on desktops and laptops.
  • Collaborate with IT team members to escalate and resolve more complex technical problems.
  • Document support work and maintain accurate records within the ticketing system.
  • Participate in IT projects such as software upgrades, hardware rollouts, and system migrations.
  • Keep up with technology trends and industry changes to build technical expertise.

Knowledge, skills, and abilities

  • Proficient in troubleshooting hardware, software, and network issues on Windows and Mac systems.
  • Solid understanding of Microsoft Office Suite, Active Directory, and basic networking principles.
  • Experience using ticketing systems (such as ServiceNow or JIRA) and virtual desktop support tools.
  • Strong verbal and written communication skills for clear technical explanations.
  • Customer-oriented mindset and dedication to high-quality internal service.
  • Ability to manage priorities independently and work effectively as part of a team.

Requirements

  • Bachelor’s degree in Information Technology, Computer Science, or a related discipline preferred.

About Rea Advisory

Rea Advisory is a forward-thinking business advisory and accounting firm recognized within the Top 100. Our focus on tax, accounting, and business consulting services reflects our commitment to assisting clients while fostering a work environment that champions employee well-being and professional growth.

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