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Service Desk Level 1 Analyst at DYOPATH | Monterrey, Mexico

DYOPATHMonterrey, Mexico
On-site Full-time MXN 14K/yr - MXN 14K/yr

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Experience Level

Entry Level

Qualifications

Qualifications:Strong communication skills and ability to provide excellent customer service. Basic understanding of IT support processes and troubleshooting techniques. Ability to work effectively in a fast-paced environment. Experience with ticketing systems is a plus.

About the job

 

 

Join DYOPATH as a Service Desk Level 1 Analyst 

If you have a passion for technology and enjoy helping others overcome tech challenges, we want you on our team!

DYOPATH is seeking a dedicated Service Desk Level 1 Analyst who excels at problem-solving, thrives in dynamic environments, and is devoted to providing outstanding customer service.


Why You’ll Love Working Here

Purpose with Passion – Join a company that embodies the L. O. V. E. philosophy—Living Our Values Every Day—making each workday impactful.

Grow & Thrive – DYOPATH is committed to your continuous development, offering certifications and defined career paths.

Award-Winning Culture – Recognized for our exceptional IT service, we extend that same commitment to our internal team.

Fun & Respectful Teamwork – Experience a collaborative and vibrant work environment where accomplishments are celebrated!


Outstanding Benefits

  • Monthly savings capped at 13%
  • Pantry vouchers deposited at 9% each month
  • Christmas bonus equivalent to 25 days of salary
  • 12 vacation days after your first year
  • 10-day anniversary bonus
  • 40% vacation premium during the first year
  • Major medical insurance for you and your immediate family
  • Life insurance
  • Quarterly bonuses
  • Leave for marriage or bereavement
  • Parental leave
  • Ergonomic chair provided
  • Monthly stipend of 250 pesos for internet and electricity

Role Overview

Location: On-Site (Monterrey, Mexico)
Schedule: 1st Shift (7:00 AM - 3:30 PM CST)
Pay Rate: 14,000 MXN

Your Mission as a Service Desk Level 1 Analyst

  • Act as the primary point of contact for technical support through phone, email, and chat.
  • Diagnose and resolve issues related to desktops, laptops, printers, mobile devices, software, and networks.
  • Document all interactions in the ticketing system and escalate issues when necessary.
  • Ensure timely and accurate resolution of technical problems while delivering exceptional customer service.

About DYOPATH

At DYOPATH, we are dedicated to providing exceptional IT solutions, driven by our commitment to helping clients achieve their goals through innovative technology. Our culture fosters growth, collaboration, and respect, making DYOPATH a great place to start and develop your career.

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