About the job
Join DYOPATH as a Service Desk Level 1 Analyst
If you have a passion for technology and enjoy helping others overcome tech challenges, we want you on our team!
DYOPATH is seeking a dedicated Service Desk Level 1 Analyst who excels at problem-solving, thrives in dynamic environments, and is devoted to providing outstanding customer service.
Why You’ll Love Working Here
Purpose with Passion – Join a company that embodies the L. O. V. E. philosophy—Living Our Values Every Day—making each workday impactful.
Grow & Thrive – DYOPATH is committed to your continuous development, offering certifications and defined career paths.
Award-Winning Culture – Recognized for our exceptional IT service, we extend that same commitment to our internal team.
Fun & Respectful Teamwork – Experience a collaborative and vibrant work environment where accomplishments are celebrated!
Outstanding Benefits
- Monthly savings capped at 13%
- Pantry vouchers deposited at 9% each month
- Christmas bonus equivalent to 25 days of salary
- 12 vacation days after your first year
- 10-day anniversary bonus
- 40% vacation premium during the first year
- Major medical insurance for you and your immediate family
- Life insurance
- Quarterly bonuses
- Leave for marriage or bereavement
- Parental leave
- Ergonomic chair provided
- Monthly stipend of 250 pesos for internet and electricity
Role Overview
Schedule: 1st Shift (7:00 AM - 3:30 PM CST)
Pay Rate: 14,000 MXN
Your Mission as a Service Desk Level 1 Analyst
- Act as the primary point of contact for technical support through phone, email, and chat.
- Diagnose and resolve issues related to desktops, laptops, printers, mobile devices, software, and networks.
- Document all interactions in the ticketing system and escalate issues when necessary.
- Ensure timely and accurate resolution of technical problems while delivering exceptional customer service.

