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Service Delivery Trainer

Okta, Inc.Bengaluru, India
On-site Full-time

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Experience Level

Experience

Qualifications

Your Profile & What We Seek5+ years of experience in technical enablement or training, ideally focusing on SaaS or identity solutions. Hands-on experience deploying Okta or similar identity management solutions. Demonstrated ability to design and deliver engaging, technically complex training programs to diverse audiences. Exceptional communication and presentation skills.

About the job

Empower Every Identity, from AI to Human

At Okta, we recognize that identity is the cornerstone of unlocking AI's potential. Our mission is to secure AI through the development of trusted and neutral infrastructure, enabling organizations to embrace this transformative era safely. We seek innovative thinkers who are driven to tackle complex challenges with a sense of urgency and excellence.

This is a unique opportunity to engage in career-defining work. If you are passionate about our mission, we would love to connect.

The Partner Enablement team at Okta plays a pivotal role in equipping our Field Team and partners with the essential knowledge, tools, and resources for success. We develop, deliver, and manage training programs that foster understanding and adoption of Okta’s cutting-edge identity and access management solutions. Our goal is to empower every learner to fully leverage Okta’s platform and services.

The Service Delivery Trainer Role

Reporting to the Manager of GSI Enablement, this position is responsible for creating and delivering training programs that ensure the smooth deployment and adoption of Okta solutions. As a Service Delivery Trainer, you will utilize your technical enablement and deployment expertise to provide top-tier training for our customers and partners, facilitating their successful implementation of Okta.

Your Responsibilities

  • Conducting technical training sessions for GSI partners focused on deploying and managing Okta solutions.
  • Designing, developing, and updating training materials, including presentations, hands-on labs, and virtual learning modules.
  • Collaborating with cross-functional teams to ensure training aligns with product updates and best practices.
  • Partnering with deployment teams to identify challenges and create targeted training programs to address skill gaps.
  • Collecting feedback from participants to continuously enhance training effectiveness and content quality.
  • Coordinating logistics for training sessions, including scheduling, registration, and follow-up communications.

About Okta, Inc.

Okta, Inc. is a leading provider of identity and access management solutions, committed to securing every identity, whether human or AI. Our innovative infrastructure empowers organizations to navigate the complexities of modern security challenges.

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