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Service Delivery Manager (PMET)

XcellinkSingapore, South West, Singapore
On-site Full-time

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Experience Level

Manager

Qualifications

We are looking for candidates with strong leadership skills, exceptional communication abilities, and a proven track record in service delivery management. A background in technology services and project management is a plus. Candidates should be adept at problem-solving and able to think strategically to drive business growth and operational efficiency.

About the job

As a Service Delivery Manager (PMET) at Xcellink, you will play a pivotal role in overseeing the management and delivery of cutting-edge technology services for our esteemed clients. This role requires a strategic mindset focused on exceeding service level expectations while ensuring successful project execution and operational excellence.

Key Responsibilities:

Service Delivery:

  • Ensure all business service deliverables meet the highest standards of quality.
  • Act as the primary contact for major service escalations related to commitments.
  • Support the enhancement of the organizational service delivery competency profile.
  • Assist in establishing, refining, and standardizing relevant operational processes.
  • Supervise and manage service delivery teams in alignment with organizational values to fulfill business needs.
  • Maintain a high level of operational competence and excellence within project teams.
  • Deputize in overseeing daily departmental activities and provide necessary guidance.
  • Manage team bandwidth and workload allocation to meet business demands.
  • Ensure timely service delivery for new project initiations.
  • Define, develop, and prepare necessary project management plans.
  • Control internal project cost efficiency targets while ensuring high service delivery standards.
  • Identify and mitigate potential risks related to service delivery.

Competency Development:

  • Evaluate operational team performance and identify training needs and milestones for progression.
  • Support operational team development when assigning higher-level tasks.
  • Plan for internal delivery capabilities across various projects, including assignments and training of R-DOT specialists for high-value business services in Data Centre and Cybersecurity Operations.

Business Development:

  • Act as the primary point of contact for operational matters.
  • Provide insights and feedback on customer satisfaction levels.
  • Share insights on customers' business goals and plans.
  • Develop operational delivery scopes and budgets aligned with organic business growth.
  • Anticipate and analyze existing customer inquiries and needs, defining delivery goals and managing operational execution with supporting units.
  • Build and nurture positive customer relationships for potential business growth.

About Xcellink

Xcellink is a leading technology services provider dedicated to delivering top-notch solutions that meet the evolving needs of our clients. We pride ourselves on our innovative approach and commitment to excellence, making us a trusted partner in the technology sector.

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