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Service Delivery Director / Program Director

On-site Full-time

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Experience Level

Senior Level Manager

Qualifications

Key Qualifications:15-25 years of experience in software delivery, particularly in the BFSI domain. Experience with Global Transaction Banking, focusing on payment systems. Strong leadership abilities in managing delivery teams in both onshore and offshore settings. Proven ability to enhance profitability and client satisfaction. Excellent communication skills for senior management interactions.

About the job

Position: Service Delivery Director / Program Director

Location: Toronto, ON

Employment Type: Full-time / Permanent


Role Overview: As a pivotal member of our team, you will oversee all facets of service delivery for our Canadian clientele. Your primary responsibilities will include ensuring the successful execution of projects within the agreed-upon financial parameters, optimizing profitability of ongoing engagements, and enhancing client satisfaction to foster referrals. Strong leadership and people management skills are essential as you navigate complex project landscapes.


Key Responsibilities:

  • Lead the successful execution of projects, ensuring adherence to budgetary constraints and revenue targets.
  • Implement strategies to improve profitability of ongoing projects.
  • Establish and maintain strong client relationships to enhance client satisfaction and referrals.
  • Manage and mentor delivery teams, ensuring high performance and accountability.
  • Engage in direct discussions with senior management regarding project statuses, negotiations, and steering committee meetings.


Qualifications:

  • 15-25 years of experience in software delivery within Canada, preferably in the Banking, Financial Services, and Insurance (BFSI) sector.
  • Experience in Global Transaction Banking (GTB), particularly in payment solutions, is highly desirable.
  • Proven track record of managing multi-project line management and accountability for functional units.
  • Experience with onshore/offshore delivery models and product delivery specifically tailored for financial services organizations.
  • Strong client communication and management skills.


Compensation will include both fixed and variable components based on key result areas.

About System Canada Technologies

At System Canada Technologies, we pride ourselves on our diverse skill set across various technologies. Our commitment to continuous learning and development ensures that our talented team members contribute unique perspectives and expertise. We provide extensive training and opportunities for professional growth, enabling our employees to excel in their careers. Join us at System Canada Technologies — where innovation meets opportunity. Equal Opportunity Employer

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