Service Delivery Director / Program Director

Position: Service Delivery Director / Program DirectorLocation: Toronto, ONEmployment Type: Full-time / PermanentRole Overview: As a pivotal member of our team, you will oversee all facets of service delivery for our Canadian clientele. Your primary responsibilities will include ensuring the successful execution of projects within the agreed-upon financial parameters, optimizing profitability of ongoing engagements, and enhancing client satisfaction to foster referrals. Strong leadership and people management skills are essential as you navigate complex project landscapes.Key Responsibilities:Lead the successful execution of projects, ensuring adherence to budgetary constraints and revenue targets.Implement strategies to improve profitability of ongoing projects.Establish and maintain strong client relationships to enhance client satisfaction and referrals.Manage and mentor delivery teams, ensuring high performance and accountability.Engage in direct discussions with senior management regarding project statuses, negotiations, and steering committee meetings.Qualifications:15-25 years of experience in software delivery within Canada, preferably in the Banking, Financial Services, and Insurance (BFSI) sector.Experience in Global Transaction Banking (GTB), particularly in payment solutions, is highly desirable.Proven track record of managing multi-project line management and accountability for functional units.Experience with onshore/offshore delivery models and product delivery specifically tailored for financial services organizations.Strong client communication and management skills.Compensation will include both fixed and variable components based on key result areas.

As the Program Director for Enterprise Solutions at Spectrum Healthcare, you will lead innovative projects that enhance our IT capabilities across the organization. Your expertise will guide teams in implementing cutting-edge solutions to improve patient care and streamline processes. You will collaborate with cross-functional teams to deliver impactful results that align with our strategic goals.

Caseware International Inc. has been a leader in audit and accounting software for over 30 years, serving more than 500,000 users in 130 countries and supporting 16 languages. Professionals worldwide trust Caseware, with over 36,000 accounting and audit experts listing Caseware as a skill on LinkedIn. Role Overview The Director of Professional Services leads the implementation team responsible for deploying Caseware’s software solutions across North America. This senior leadership role focuses on delivering high-quality services, improving customer outcomes, and growing services revenue. Efficiency, scalability, and quality are central to every engagement. Key Responsibilities Lead and develop a diverse team of project managers, consultants, trainers, and technical service professionals. Oversee multiple customer engagements, ensuring operational excellence and consistent delivery standards. Drive continuous improvement of service offerings to provide measurable value and exceptional client experiences. Collaborate with Sales, Product, Education, and Customer Support teams to create a seamless customer journey from sale through adoption. Align services strategy with broader business goals and objectives. Support talent development and foster a culture of high performance within the team. Travel occasionally (up to 25%) to client sites and for cross-functional leadership meetings. What You Bring Experience leading professional services or implementation teams, ideally in software or technology environments. Strong operational management skills with a focus on delivery excellence and customer satisfaction. Ability to drive cross-functional collaboration and align team efforts with business objectives. Commitment to developing talent and improving processes to enhance service quality and efficiency. Willingness to travel as needed (up to 25%).

Oliver USA is hiring an Art Director in Toronto, Ontario. This role centers on leading creative projects and shaping visual strategies that reflect the brand’s vision. The Art Director works closely with designers, copywriters, and other team members to ensure visual messaging stays consistent and effective. What you will do Lead creative projects from concept through execution Develop and refine visual strategies for campaigns and initiatives Collaborate with designers, copywriters, and stakeholders to align creative work with brand goals Requirements Strong portfolio demonstrating creative and leadership abilities Experience conceptualizing and executing innovative visual ideas Ability to work collaboratively across disciplines

Who We AreAt Momentum Financial Services Group, we are dedicated to empowering individuals by transforming the way financial services are delivered to those in need. With over 40 years of expertise, we proudly operate Money Mart—Canada's largest non-bank branch network—leading the charge in providing financial solutions to underserved communities.Our offerings range from short-term loans to money transfers and prepaid cards, ensuring that millions of customers can access essential financial products when they need them the most.At MFSG, collaboration is at the heart of our operations. We work across various teams and functions to create impactful solutions that dismantle barriers and broaden access to financial resources. Whether you are innovating, strategizing, or problem-solving, your contributions make a difference in the lives of real people.

We prioritize your safety during the recruitment process. Monks will never request payment or bank account information. As we expand our teams, we advise you to be vigilant against fraudulent job postings or recruitment activities that may misuse our company name. Please safeguard your personal information throughout the recruitment process. While Monks may reach out to prospective candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).About the RoleThe Associate Creative Director - Art Director is a pivotal leader within our creative team, responsible for steering the creative vision and execution of advertising and marketing initiatives. This role includes managing project development while safeguarding brand identity and marketing strategies for our clients. We seek an individual with strong conceptual and strategic skills, along with exceptional management and leadership capabilities.In collaboration with Executive Creative Directors, Creative Directors, clients, account managers, producers, and other team members, the Associate Creative Director ensures projects are delivered to the utmost quality within budget and time constraints.

Join our innovative team as the Director of Project Management for the Future of Work Program. In this pivotal role, you will spearhead strategic initiatives and drive projects that redefine workplace dynamics. You will collaborate closely with cross-functional teams to ensure the successful delivery of project objectives, optimizing processes while leading a team of talented project management professionals.

Join the dynamic team at isaacoperations as the Director of Sales and Marketing, where you will spearhead strategic initiatives to drive growth and enhance brand visibility. This leadership role calls for a visionary leader with extensive experience in sales and marketing, capable of developing innovative strategies that align with our business objectives.

About Jet Support Services, Inc. (JSSI)Since its inception in 1989, Jet Support Services, Inc. (JSSI) has established itself as the foremost independent provider of hourly cost maintenance programs tailored for the business aviation sector. Headquartered in Chicago, JSSI offers extensive coverage for engines, airframes, and auxiliary power units (APUs) across a diverse array of more than 300 aircraft makes and models. Our mission is to assist owners and operators in stabilizing their maintenance budgets, optimizing aircraft availability, and safeguarding the value of their assets throughout the ownership lifecycle.JSSI has curated a comprehensive portfolio of services designed to alleviate the economic and technical complexities associated with business aviation. This includes our expert Maintenance teams, cutting-edge Traxxall maintenance tracking software, a robust inventory of Parts & Engines, insightful Conklin aircraft cost and performance data, and innovative Aviation Capital asset-based financing solutions. Collectively, these offerings empower owners, operators, and maintenance providers with integrated tools that span across ownership, maintenance planning, execution, and financial management.With a support network encompassing over 6,500 aircraft through our programs and software platforms, JSSI utilizes its unmatched independence, extensive scale, and data-driven insights to deliver tailored solutions that align with the unique interests of each client, irrespective of aircraft platform. We are proud to be backed by leading institutional investors such as GTCR, Genstar Capital, and Blackstone. To learn more about us, please visit jetsupport.com.Position Summary:The Director of Business Development in Toronto will be responsible for driving profitable sales through timely, engaging, and professional interactions. Collaborating closely with Senior Management, this role will contribute to the formulation of a strategic and tactical sales/business development plan. Success will primarily be measured through the achievement of monthly, quarterly, and annual sales targets on a consistent and profitable basis.

We are seeking a visionary and results-driven Director of Operations to lead our dynamic team at Isaac Operations. In this pivotal role, you will be responsible for overseeing operational strategies, enhancing efficiency, and driving growth within our organization. The ideal candidate will possess exceptional leadership skills and a track record of successful project management while fostering a culture of innovation and collaboration.

OpenTable, a leader in the dining reservation industry with over 60,000 restaurant partners and 25+ years of expertise, is dedicated to helping restaurants prosper. As part of Booking Holdings, Inc. (NASDAQ: BKNG), our cutting-edge technology allows restaurants to prioritize their teams, guests, and profitability, while enabling diners to effortlessly find and reserve the perfect venue for any occasion. Every team member at OpenTable plays a crucial role in shaping our objectives and methodologies. Join a global team that shares a commitment to hospitality, which is at the core of our culture. We are on the lookout for a passionate and results-driven Director of Sales & Services to spearhead restaurant retention, acquisition, and revenue enhancement across Canada. This pivotal role involves leading a team of Sales Representatives and Account Managers, adeptly navigating local market dynamics to ensure efficient territory management and business growth. The ideal candidate will embody a growth-oriented mindset, adept at tackling challenges in restaurant acquisition and retention. You will be expected to formulate innovative strategies and solutions that push the envelope to achieve ambitious objectives. Establishing and nurturing relationships with key stakeholders, partners, and prospective clients in the Canadian market will be vital to your success.

Job Title: Director of Finance and AdministrationOrganization: Action Against Hunger Canada / Action contre la Faim CanadaReports To: Chief Executive OfficerLocation: Toronto, ON (Hybrid)Job Type: Full-Time, PermanentStart Date: May 2026Work Hours: 37.5 hours per week (Flexibility required for occasional work outside regular office hours)Salary: CAD 125K – 145K About Action Against HungerFounded in 1979, Action Against Hunger is a leading global humanitarian organization dedicated to combating hunger and its root causes. Our mission is to save the lives of severely malnourished children while empowering communities to achieve self-sufficiency. With nearly four decades of experience, we are recognized as a global leader in the fight against malnutrition in emergency situations, including conflict zones, natural disasters, and chronic food insecurity. Our dedicated team of over 7,000 staff operates in nearly 50 countries, delivering programs in nutrition, food security, livelihoods, water, sanitation, and hygiene to over 20 million people annually. About Action Against Hunger CanadaEstablished in 2006, Action Against Hunger Canada operates with an annual budget exceeding $35 million and a dedicated team of approximately 30 staff members. We are at the forefront of the fight against hunger through our specialized nutrition technical programs designed to enhance the skills and knowledge of nutrition and public health professionals worldwide. As a primary recipient of funding from Global Affairs Canada (GAC), we advocate for impactful policy and practice changes to promote better nutrition and increased food security. Our collaborative approach unites communities, civil society, government, and the international assistance community to tackle critical public health challenges contributing to global hunger. Our innovative programs are built on a foundation of technical excellence and rigorous practices developed over many years. We are recognized experts in nutrition information systems, emergency nutrition responses, and gender equality initiatives. Action Against Hunger Canada plays a pivotal role in hosting two significant global programs: the SMART initiative and the Global Nutrition Cluster Operations Team Programme Support, which provide essential guidance, tools, and training in nutrition data collection and analysis, as well as best practices for emergency nutrition service delivery worldwide.

About Flywheel Digital Flywheel Digital delivers a suite of digital commerce solutions aimed at driving growth for leading brands across major online marketplaces. Clients benefit from near real-time performance metrics to help boost sales, market share, and profitability. With teams across the Americas, Europe, and APAC, Flywheel offers opportunities for career impact, ongoing development, and strong support. About Perpetua Perpetua, part of the Flywheel group, provides retail media optimization and market intelligence technology for top eCommerce brands. The Perpetua team focuses on challenger brands and their agencies, offering both managed programmatic services and SaaS solutions for the Amazon DSP. Role Overview: Senior Director of Programmatic Services This leadership role will build and oversee the Perpetua programmatic services division, taking responsibility for both strategy and execution. The Senior Director will own P&L performance, drive client outcomes, and lead a team of about 20 professionals who deliver managed media and technology solutions using the Amazon DSP. Reporting to the General Manager of Perpetua, this position will help shape the company’s strategic direction. Key Responsibilities Lead the Perpetua Programmatic Services division, managing a team of around twenty across campaign management, ad operations, and client services. Full accountability for revenue, margin, and client retention. Own the division’s commercial performance: manage media budgets, forecast revenue, and deliver detailed outcome reporting as a P&L owner. Work closely with Product to guide the development of Perpetua’s programmatic optimization and reporting platform, ensuring it meets client needs and stays competitive in the Amazon DSP space. Stay current on the competitive landscape for Amazon DSP campaign technology, including SaaS and managed service options, to inform Perpetua’s positioning. Set and uphold high standards for service quality and team performance, using clear KPIs, active performance management, and a culture of accountability. Location Toronto, Ontario, Canada

Join Eataly as the Director of Store Operations and lead our dynamic team in delivering exceptional customer experiences. In this pivotal role, you will oversee daily operations, ensuring that our stores reflect our commitment to quality and authentic Italian culture. You will collaborate with various departments to optimize operational efficiency and enhance the overall shopping experience.

As the Director of Technology at isaacoperations, you will lead our innovative tech initiatives, shaping the future of our digital solutions. You will be responsible for overseeing all technological aspects, driving strategic planning, and ensuring our technology aligns with our business goals. This is a pivotal role where you will collaborate with cross-functional teams to enhance our product offerings and improve operational efficiency.

MaintainX is searching for a Director of Acquisition to drive growth by increasing customer acquisition and engagement. This senior leader will shape how the company attracts new customers and strengthens connections with current ones. What you will do Lead strategic projects that focus on both acquiring new customers and boosting engagement with existing users Collaborate with teams across MaintainX to design and carry out marketing strategies that align with growth objectives Use acquisition expertise to broaden market reach and enhance the customer journey Locations Miami, Florida, United States Montréal, Quebec, Canada Raleigh, North Carolina, United States San Francisco, California, United States Toronto, Ontario, Canada

About CoLab At CoLab, we empower mechanical engineering teams to accelerate the launch of transformative products to market, significantly ahead of schedule. Our cloud-based platform is designed for rapid and efficient design reviews, enabling engineers, designers, and stakeholders to collaboratively assess designs and enhance one another's feedback. Industry leaders like Ford, Komatsu, and Johnson Controls utilize CoLab to streamline design reviews, mitigate errors, and develop the next wave of groundbreaking products. About the Role This role necessitates occasional travel to Newfoundland, Canada, for team meetings at least twice a year (primarily in December and June) along with infrequent visits to customer sites. We understand that travel can involve personal commitments, and we aim to accommodate individual circumstances, but attendance at most events is expected. Specific travel arrangements and covered expenses will be clarified during the hiring process. The ideal candidate for the Sales Director position is a driven leader who excels in building trust, rigorous inspection, and innovative problem-solving to achieve ambitious sales targets. You are proactive in engaging in introductory calls and capable of managing enterprise negotiations. Your passion for promoting new technical products is matched by your successful experience in developing consultative and challenger selling strategies for six-figure land-and-expand and enterprise sales initiatives. In this position, you will guide and mentor your team to meet and exceed their goals while collaborating effectively with cross-functional teams. You welcome constructive feedback from your senior leadership team and enjoy tackling challenging obstacles together. Your approach to work is imbued with a positive, inquisitive, and solution-oriented mindset, coupled with a strong desire to succeed. You embody our core values of “Kindness & Respect,” “One Team One Mission,” and “Better Every Day” in all your interactions.

(English below)About Fluent Software GroupFluent Software Group is a proud member of the Valsoft Corporation family, a global leader in acquiring and nurturing vertical market software businesses. We focus on specialized sectors where deep expertise makes a significant impact.At Fluent, we partner with talented individuals to actively grow what has been built. We bring in experienced operators, proven approaches, and the necessary resources to accelerate growth, ensuring the business doesn’t just continue but truly soars.We are an innovative investment group leveraging AI and an agentic mindset to unlock new levels of growth across our portfolio. By integrating intelligent automation and cutting-edge technology into our operations and scaling our businesses, we help our partners advance faster, adapt smarter, and build for the future.The Role: Director of Engineering Hybrid Mode — Toronto, ONWe are seeking a visionary Director of Engineering to lead the next evolution of our technical ecosystem. This is not a purely managerial role; we are looking for someone who codes, experiments, and is genuinely excited about what AI and automation can bring to software products. You will be responsible for the architecture and scaling of a high-performance cloud environment incorporating AI. This role is designed for a technical leader who thrives on building modern, scalable systems while maintaining the high standards of a well-established company.Your Leadership ResponsibilitiesAI and Product InnovationDrive the implementation of AI-powered workflows and features based on large language models (LLM) to enhance product capabilities and developer velocity.Actively use and promote the adoption of AI coding tools (Claude, Cursor, ChatGPT, Copilot, or equivalent) within the team.Engineering ExcellenceEstablish and maintain best engineering practices: code reviews, CI/CD, testing, and observability.Design and scale cloud-native applications with expert mastery of modern front-end architectures based on components and server-side rendering.Deepen expertise in relational database architectures for high-concurrency environments.Foster a culture of continuous improvement and innovation within the engineering team.

Since its inception in 2015, Mejuri has transformed the landscape of fine jewelry, making it a personal choice for self-expression rather than a mere traditional gift. Founded by third-generation jeweler Noura Sakkijha, Mejuri operates on the philosophy that fine jewelry should be an everyday indulgence, free from the confines of special occasions and guilt. It’s all about celebrating your individuality—your style, your life, every single day.Mejuri engages customers through various channels—online, via our app, and through an expanding global presence of over 58 retail stores worldwide. Our commitment to ethical practices is evident through our responsible sourcing and sustainability initiatives, reflecting our core values and long-term vision.The Role:As the Store Director, you will be a dynamic leader possessing exceptional skills in service and sales. Reporting to the Multi Site Leader, your mission will be to enhance Mejuri’s growth and visibility within your store and the wider market. You are dedicated to leading teams, understanding the importance of motivation, and fostering an environment that embodies Mejuri’s values. As the foremost ambassador of the Mejuri brand, you will ensure the creation of a highly productive store atmosphere where customer expectations are not just met but exceeded. You will cultivate an engaging and inclusive environment where employees feel inspired and supported to excel. Celebrating milestones with your team will be a key aspect of your leadership, as will be your focus on their ongoing growth and development. You will oversee all aspects of store profitability, customer relations, team management, merchandising, and operations, collaborating with various departments to surpass targets.

About HelloFresh:HelloFresh is on a mission to revolutionize the way people experience food by providing high-quality ingredients and innovative recipes tailored for various meal occasions. As we celebrate over a decade of growth, our vision has expanded globally, making us the leading meal kit provider in 18 countries across three continents. Our weekly delivery of delightful recipes and fresh produce has cultivated a vibrant community eager for delicious, health-conscious, and sustainable choices. The HelloFresh Group encompasses several brands, including Green Chef, EveryPlate, Chefs Plate, Factor_, YouFoodz, The Pets Table, and GoodChop.About the TeamThe Loyalty & Virality tribe is pivotal to HelloFresh's strategy for customer retention and organic growth. We create systems that engage customers, reward their loyalty, and encourage them to share their HelloFresh experience. Our teams manage loyalty and rewards initiatives, referral programs, viral growth strategies, and personalized re-engagement tactics, all designed to operate at a global scale across multiple brands. We blend innovative product development with data-driven experimentation and increasingly harness AI to craft smarter, more personalized customer journeys. If you're driven by the passion for transforming satisfied customers into loyal advocates, this is the place for you.Explore our progress on our tech blog.Your ResponsibilitiesLead the Loyalty & Virality tribe (comprising three engineering managers and their teams) to enhance customer engagement, improve retention, and propel organic growth through referral and rewards programs.Inspire and mentor cross-functional engineering teams, ensuring all engineers have significant opportunities for development.Promote the integration of AI within teams, exploring avenues for personalization, predictive engagement, and optimized rewards.Define the technical strategy for loyalty, rewards, and virality systems.Collaborate with product and design teams to pinpoint business areas where value can be maximized, guiding the team towards successful outcomes.Participate actively in HelloFresh's engineering leadership team, contributing to strategic planning and alignment of technology with overarching business objectives.