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Senior Zendesk Architect / Systems Lead (Contract)

TogetherworkTW Corporate
Hybrid Contract

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Experience Level

Senior

Qualifications

Key Responsibilities:Drive the strategy and architecture of the Zendesk environment. Design and implement a scalable support ecosystem. Collaborate with cross-functional teams to enhance customer experiences. Lead initiatives to automate and integrate systems effectively. Qualifications:Proven experience as a Zendesk Architect or similar role. Strong understanding of SaaS and payment operations. Excellent problem-solving skills and ability to work collaboratively. Experience in system design and integration.

About the job

Join Togetherwork as a Senior Zendesk Architect / Senior Systems Lead!

We are seeking a talented individual to take the lead on the strategy, architecture, and performance of our Zendesk environment. In this pivotal role, you will design a scalable and integrated support ecosystem that underpins both our SaaS and payment operations.

This is a technical leadership position, not an administrative one. You will be the go-to expert for Zendesk, implementing automation, integration, and system design while collaborating closely with various teams, including Support, Customer Success, Product, Engineering, and Payments.

About Togetherwork

Togetherwork is a leading SaaS organization generating $250M in recurring revenue, providing over 33 software applications across more than 12 vertical markets. Our mission is to empower communities, organizations, and businesses to operate more effectively and grow with confidence. With our headquarters located on South Congress in Austin, TX, we are currently in a phase of significant growth and operational maturity, dedicated to building scalable systems and delivering exceptional customer experiences.

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