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Senior Voice User Interface (VUI) Designer

MiratechCanada
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Required Qualifications:5+ years of professional experience as a user interface designerExtensive expertise in AI-driven conversational voice design and developmentProficient in gathering and analyzing business and user requirements for IVR applicationsStrong foundation in linguistics, cognitive psychology, behavioral sciences, or related fieldsDemonstrated experience in designing speech and DTMF IVR applicationsExceptional communication and collaboration abilitiesPreferred Qualifications:Technical background in computer scienceExperience collaborating closely with speech scientists or NLP teamsFamiliarity with usability testing methodologies for voice interfacesExperience designing IVR systems in large-scale or enterprise environments

About the job

The Senior Voice User Interface (VUI) Designer plays a pivotal role in crafting seamless and user-centric voice interactions for Interactive Voice Response (IVR) applications, utilizing both speech and DTMF channels. This position is responsible for the design of call flows and conversational dialogues, ensuring that IVR solutions are user-friendly, effective, and aligned with overarching business objectives.

In this role, you will collaborate closely with Product Owners, IVR Engineers, Application Architects, and speech scientists, bridging the gap between customer experience design and technical execution. You will translate user and business requirements into clear call flows, design specifications, and user stories that will guide the development and optimization of IVR applications.

Key Responsibilities:

  • Develop user-centered IVR designs for both speech and DTMF applications
  • Collect and assess business and user requirements related to IVR applications
  • Design comprehensive end-to-end call flows for speech and DTMF-based IVR experiences
  • Create detailed design specifications and documentation for IVR implementations
  • Collaborate with Product Owners to enhance and refine voice user experiences
  • Draft user stories for developers and speech scientists to facilitate the implementation of designs
  • Assist speech scientists with grammar design and tuning processes
  • Conduct usability testing and analyze results to enhance IVR performance
  • Optimize IVR applications to improve recognition accuracy and overall user experience
  • Articulate design rationale and methodologies to stakeholders effectively

About Miratech

Miratech empowers innovators to transform the world. We are a leading global IT services and consulting firm that unites enterprise and startup innovation. Our mission is to support digital transformation for some of the largest enterprises worldwide. By partnering with both large corporations and emerging players, we stay at the forefront of technology, maintaining agility while being a global leader. Our technology solutions help clients enhance their business capabilities. As a values-driven organization, our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed in meeting or exceeding project scopes, schedules, and budgets since our inception in 1989. With a presence across five continents and operations in over 25 countries, Miratech employs nearly 1,000 full-time professionals and boasts an annual growth rate exceeding 25%.

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