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Senior VIP IT Support Analyst

On-site Full-time

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Experience Level

Senior

Qualifications

Qualifications and Experience:Demonstrated experience in providing direct IT support to C-suite executives or VIP clients, with personal accountability for their technology environments. Hands-on expertise in network engineering, including routing, switching, Wi-Fi, firewall management, VPN, and multi-site WAN configuration. Proficient in Windows, macOS, iOS, Microsoft 365, and Zoom, with an aptitude for quickly learning new technologies and software solutions. Practical experience with satellite connectivity platforms, such as Starlink. Familiarity with physical security systems, including IP CCTV, NVR/DVR, and access control mechanisms. Strong problem-solving skills and the ability to work independently in high-pressure environments.

About the job

Constructor Knowledge is hiring a Senior VIP IT Support Analyst in Singapore. This position takes ownership of the technology environment supporting the CEO, executive team, and their families, spanning private residences and offices in Singapore and EMEA. The role is hands-on, covering IT infrastructure, devices, connectivity, and physical security systems to ensure reliable service at all times.

Key responsibilities

  • Maintain smooth, validated technology environments at multiple sites. Support laptops, tablets, mobile devices, AV equipment, and Zoom Rooms. Troubleshoot Microsoft 365, Teams, Zoom, Windows, macOS, and mobile platforms.
  • Design, implement, and manage complex network infrastructures across locations, including LAN/WAN, managed switches, Wi-Fi, firewalls, and network segmentation.
  • Set up and support satellite connectivity solutions such as Starlink for maritime and remote properties.
  • Oversee physical security systems, including CCTV, IP cameras, NVRs, and access controls for all properties.
  • Deliver prompt, on-demand support to executive family members for personal devices and home office setups.
  • Install and configure technology equipment at residences. Ensure secure and functional setups during business travel, including in hotels, vehicles, and yachts.
  • Manage IT assets across all locations: track device inventories, software licenses, and subscriptions, and lead proactive refresh cycles.
  • Implement and maintain cybersecurity protocols suitable for high-profile individuals, including endpoint protection, MDM, firewall settings, anti-malware solutions, and secure VPNs.
  • Test equipment and conferencing systems proactively before meetings and events.
  • Maintain thorough documentation of system configurations, operational procedures, and issue resolutions for all locations.
  • Participate in an on-call rotation to provide urgent support outside normal business hours according to a structured agreement.

Role overview

This role requires a proactive approach and the ability to work independently. The Senior VIP IT Support Analyst ensures that executives and their families experience minimal disruption, whether in the office, at home, or while traveling. The position involves both technical depth and a strong service mindset, with a focus on confidentiality and reliability.

About Constructor Knowledge

Constructor Knowledge is a leading provider of specialized IT solutions, delivering exceptional technology management services tailored to the unique needs of high-profile individuals and organizations. Our commitment to excellence ensures that our clients experience uninterrupted technological support across their various locations.

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