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Senior Technical Writer

RelayFiBoston, MA
On-site Full-time $135K/yr - $165K/yr

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Experience Level

Senior

Qualifications

Key Responsibilities:In-Product Writing & UX Content Ownership: Develop and enhance the voice and tone across the RelayFi product. Craft, edit, and improve UI copy—including onboarding flows, tooltips, error messages, and feature explanations to enhance clarity and usability. Customer Insights & Voice of Customer: Conduct customer interviews and collaborate with Product Marketing to deeply understand user needs, terminology, and mental frameworks. Convert insights into intuitive product experiences. Adoption & Onboarding Enhancement: Identify friction points in the user journey and enhance onboarding, activation, and feature discovery through clearer, more effective in-product communications.

About the job

At RelayFi, we empower self-made entrepreneurs with a cutting-edge digital banking platform that transforms financial management into a source of clarity, confidence, and control. Our mission is to eliminate financial uncertainty, providing business owners with the insights they need to convert hard work into enduring success.

We are seeking a Senior Technical Writer to join our dynamic Product Marketing team. In this role, you will collaborate closely with marketing, product development, and design to curate the in-product voice, ensuring that the customer experience is both clear and consistent, in line with our core messaging and positioning. Your contributions will have a direct impact on how customers perceive, adopt, and derive value from RelayFi’s innovative products.

This position is perfect for a strategic, customer-focused technical writer who thrives on making a meaningful impact. You will work intimately with Product Design to refine in-product experiences, partner with Product Marketing to translate value propositions into user-friendly language, and engage directly with customers to ensure our product resonates with their needs. Your primary objective will be to streamline onboarding, enhance user engagement, and foster product utilization through exceptional communication.

Initially, you will conduct an audit and refine existing copy across our product offerings, establishing a cohesive, scalable voice for RelayFi's in-product communications. Over time, you will formulate standards, frameworks, and processes that elevate clarity, promote adoption, and facilitate multi-product growth.

Applicants must reside in the Greater Boston Area.

About RelayFi

RelayFi is at the forefront of revolutionizing financial management for entrepreneurs, offering a digital banking platform that simplifies cash flow management and empowers business owners to achieve financial success. Our commitment to clarity and transparency enables our users to transform their financial challenges into opportunities for growth.

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