Senior Technical Support Engineer

At Acturis, innovation is woven into our very fabric. Since our inception in 2000, founded in the humble garden shed of co-founder Theo Duchen, we have revolutionized insurance technology alongside former McKinsey partner David McDonald. From our startup roots, Acturis has evolved into a global leader in SaaS, reshaping the insurance landscape.Today, more than 100,000 users across 40+ countries trust our platform to enhance their business operations. By collaborating with brokers, insurers, and MGAs, we are continuously redefining modern insurance in both personal and commercial sectors.Recognized as a Great Place to Work® in 2026, Acturis blends the agility and innovative spirit of a startup with the robustness and reliability of an industry leader. Joining our team means becoming part of an environment where expertise is honored, ideas are rapidly implemented, and where talented individuals can make a significant impact from day one. As an EcoVadis Committed rated organization, we are dedicated to creating long-term value through sustainable and responsible practices.Your daily responsibilities will include:• Serving as a senior escalation point for resolving complex L2 issues across laptops, VDIs, servers, and enterprise platforms within a hybrid environment.• Enhancing endpoint management and cloud-integrated services using tools such as M365, Intune, PowerShell, and Atlassian platforms.• Implementing intricate system and infrastructure changes, conducting root cause analyses, and providing mentorship to junior engineers through technical guidance and documentation.We offer well-structured professional development, clear advancement opportunities, and genuine ownership, whether it involves leading projects, driving operational enhancements, or mentoring peers. You'll thrive in a collaborative atmosphere where high achievers progress swiftly.What you can look forward to:• A transparent career advancement structure, regular feedback, and annual performance evaluations.• Opportunities to spearhead cross-functional initiatives, influence tooling and support practices, and assist in the growth of junior team members.• Comprehensive onboarding, ongoing professional development, and access to training and certification pathways.

At Acturis, innovation is woven into the very fabric of our culture. Since our inception in 2000, founded by Theo Duchen and David McDonald, we have been revolutionizing insurance technology from our humble beginnings in a garden shed. Today, Acturis stands as a global SaaS leader, transforming the insurance landscape.With over 100,000 users across more than 40 countries, our platform is the backbone for brokers, insurers, and MGAs, allowing them to thrive in both personal and commercial insurance sectors.Recognized as a Great Place to Work® 2026, we blend the agility of a startup with the reliability of an industry titan. Join a team where your expertise is valued, your ideas are implemented swiftly, and your impact is felt from day one. As an EcoVadis Committed rated organization, we prioritize sustainable and responsible operations, creating long-term value.Your Responsibilities:• Oversee a diverse portfolio of customers, managing new and existing contracts while serving as their primary contact through various communication channels. • Encourage adoption of new services and system modules, aiding clients in maximizing the benefits of the Acturis platform while troubleshooting user issues and exploring avenues for enhanced engagement. • Organize webinars and in-person events, collaborate with internal teams on new releases, and continuously enhance your knowledge to become an Acturis Expert.What You Can Expect:• A transparent career progression framework, regular feedback, and annual performance evaluations. • Opportunities to spearhead cross-functional initiatives, shape customer strategies, and mentor junior colleagues. • Comprehensive onboarding, continuous professional development, and access to industry-recognized training resources.

At Acturis, our culture is driven by innovation, a fundamental aspect of our identity. Established in 2000 by co-founder Theo Duchen and former McKinsey partner David McDonald, we set out to revolutionize insurance technology. From our humble beginnings in a garden shed, Acturis has evolved into a global leader in SaaS solutions, fundamentally transforming the insurance landscape.Today, over 100,000 users across more than 40 countries depend on our platform to manage and grow their businesses. By collaborating closely with brokers, insurers, and MGAs, we are continuously shaping the future of insurance in both personal and commercial sectors.As a recognized Great Place to Work® 2026, Acturis combines the agility of a startup with the reliability of an established industry leader. Join a team where your expertise is cherished, ideas are swiftly acted upon, and your contributions make a meaningful impact from day one. As an EcoVadis Committed rated organization, we prioritize sustainable and responsible operations to create long-term value.Key Responsibilities:Contribute to one of five teams focused on delivering core Acturis System development, customer web solutions, or insurance product implementations, ensuring clients maximize the benefits of our configurable Acturis System.Design and develop high-quality software solutions, converting client requirements into detailed specifications and managing complex builds through to completion.Address challenging technical issues, enhance the Acturis System continuously, and support sales activities through proposals, presentations, and technical demonstrations.We provide structured development opportunities, clear career progression, and genuine ownership—be it through leading projects, influencing strategy, or mentoring colleagues. You will thrive in a collaborative environment that promotes rapid advancement for high performers.What You Can Expect:A transparent career progression framework, regular feedback, and annual performance evaluations.Opportunities to lead cross-functional initiatives, shape product direction, and contribute to the development of junior team members.Comprehensive onboarding, continuous professional development, and access to industry-recognized training.

At Acturis, innovation is not just a part of our culture; it is truly embedded in our DNA.Founded in the year 2000 by co-founder Theo Duchen in a humble garden shed, alongside former McKinsey partner David McDonald, we embarked on a mission to revolutionize insurance technology. What began as an audacious start-up has now evolved into a leading global SaaS provider trusted by the industry.Currently, our platform is relied upon by over 100,000 users across more than 40 countries. By closely collaborating with brokers, insurers, and MGAs, we continue to shape the market and set new standards in both personal and commercial lines.Acturis is honored to be recognized as a Great Place to Work® for 2026, maintaining a collaborative and innovative start-up culture even as we expand globally. With over 90% of our new hires coming from graduate backgrounds, we have created an environment where early-career talent can flourish. Additionally, as an EcoVadis Committed-rated organization, we are dedicated to creating long-term value through sustainable and responsible operations.Embark on your career in cloud engineering with a role that offers genuine responsibility, cutting-edge technology, and the opportunity to evolve into a future DevOps specialist.In your daily role, you will:Assist colleagues and clients via our cloud helpdesk, troubleshooting technical issues and conducting root cause analyses.Collaborate with developers to deploy code, manage release environments, and construct tools using various programming languages.Continuously monitor and enhance the health, reliability, and performance of our cloud platform.We provide mentorship from day one, a clear path for progression, and significant responsibilities early in your career, as we have cultivated an environment where graduates accelerate their growth and make a real impact.What you can look forward to:A transparent career structure with regular feedback and three annual performance reviews.Hands-on learning of DevOps practices, scripting, and cloud tooling through real-world projects.Exposure to a large-scale international private cloud supporting thousands of users.

Join Acturis, a leading provider of software solutions for the insurance industry, as a Marketing Support Associate in our London office. In this dynamic role, you will assist the marketing team in executing campaigns, managing social media channels, and providing administrative support for marketing initiatives.Your contributions will play a crucial role in enhancing our brand presence and communicating our value to clients. If you are passionate about marketing and eager to help drive success, we would love to hear from you!

At Acturis, innovation is not just a part of our culture; it is embedded in our DNA. Founded in 2000 in the modest garden shed of our co-founder, Theo Duchen, alongside former McKinsey partner David McDonald, we embarked on a mission to transform insurance technology. What began as a daring startup has evolved into a global SaaS leader, earning the trust of the industry.Today, over 100,000 users across more than 40 countries depend on the Acturis platform. By collaborating closely with brokers, insurers, and MGAs, we continuously influence the market and set new benchmarks in both personal and commercial lines.Acturis is proud to be recognized as a Great Place to Work® 2026, maintaining a collaborative, innovative, startup-style culture, even as we expand globally. With over 90% of our hires originating from graduate backgrounds, this is an ideal environment for early-career talent to flourish. Additionally, as an EcoVadis Committed-rated organization, we strive to create long-term value by operating sustainably and responsibly.Your daily responsibilities will include:Resolving system and user issues while providing guidance to customers on platform functionality.Assisting clients in configuring the platform to suit their requirements and testing new software releases.Engaging directly with customers—both onsite and remotely—to analyze their needs and identify opportunities for improvement.Acturis offers a clear path for career advancement, structured training, and early responsibilities, equipping you with the tools necessary for professional growth.What you can expect:A transparent career structure, regular feedback, and three formal performance reviews each year.Chances to lead projects, manage resources, and mentor junior team members.Comprehensive onboarding, industry-recognized training, and funded specialist courses as you progress.

Join Acturis Ltd. as a Technical Support Analyst during your placement year! This role is perfect for students looking to gain hands-on experience in technical support within a dynamic team in London. You will be responsible for assisting clients with technical issues, troubleshooting software problems, and providing exceptional customer service.

At Acturis, innovation is not just part of our culture; it is integral to our DNA.Established in 2000, in the garden shed of our co-founder, Theo Duchen, alongside former McKinsey partner David McDonald, we embarked on a mission to transform insurance technology. What began as an audacious start-up concept has evolved into a globally recognized SaaS leader trusted within the industry.Today, our platform serves over 100,000 users across more than 40 countries. By collaborating closely with brokers, insurers, and MGAs, we continue to innovate and set new benchmarks in both personal and commercial lines of insurance.We are honored to be recognized as a Great Place to Work® 2026, and we proudly maintain a collaborative, innovative, start-up style culture as we expand on a global scale. With over 90% of our hires coming from graduate backgrounds, we provide an ideal environment for early-career talent to flourish. As an EcoVadis Committed-rated organization, we are dedicated to creating long-term value through sustainable and responsible practices.Your Role:Resolve system and user issues while providing clients with guidance on functionality.Assist clients in configuring the platform to suit their specific needs and test new software releases.Engage directly with customers, both onsite and remotely, to analyze their requirements and pinpoint opportunities for enhancement.Acturis offers clear career progression, structured training, and the chance to take on significant responsibilities, equipping you with all the tools necessary for personal and professional growth.What You Can Expect:A transparent career path, regular feedback, and three formal performance reviews each year.Opportunities to lead projects, manage resources, and mentor junior team members.Comprehensive onboarding, industry-recognized training, and funding for specialized courses as you advance.

At Acturis, innovation is deeply embedded in our culture and is reflected in everything we do. Our journey began in 2000, when our co-founder, Theo Duchen, along with former McKinsey partner David McDonald, embarked on a mission to revolutionize insurance technology. What started from humble beginnings has now evolved into a global SaaS leader trusted by the industry.Today, our platform is utilized by over 100,000 users across more than 40 countries. By collaborating closely with brokers, insurers, and MGAs, we are continuously shaping the market and setting new benchmarks in both personal and commercial lines of insurance.Acturis is honored to be recognized as a Great Place to Work® 2026, maintaining a collaborative and innovative culture reminiscent of a start-up, even as we expand globally. With over 90% of our hires coming from graduate backgrounds, we offer a thriving environment for early-career talent. As an EcoVadis Committed-rated organization, we are dedicated to creating long-term value through sustainable and responsible practices.Your responsibilities will include:Resolving system and user-related issues while guiding customers on platform functionalities.Assisting clients in configuring the platform to suit their requirements and testing new software releases.Engaging directly with customers—both onsite and remotely—to assess their needs and identify areas for improvement.At Acturis, we provide a clear career progression path, structured training, and early responsibilities that equip you to grow and succeed.In this role, you can expect:A transparent career framework with regular feedback and three formal performance reviews each year.Opportunities to lead projects, manage resources, and mentor junior colleagues.Comprehensive onboarding, industry-recognized training, and funded specialized courses as you advance.

At Acturis, innovation is not merely a part of our culture; it is embedded in our DNA.Our journey commenced in 2000 within the garden shed of our co-founder, Theo Duchen, who, alongside former McKinsey partner David McDonald, aimed to revolutionize insurance technology. From these humble beginnings, Acturis has evolved into a globally recognized SaaS leader, transforming the insurance industry.Today, more than 100,000 users across 40+ countries depend on our platform to operate and expand their businesses. By fostering close partnerships with brokers, insurers, and MGAs, we are continually redefining modern insurance for both personal and commercial lines.Celebrated as a Great Place to Work® 2026, Acturis blends the nimbleness and innovative spirit of a start-up with the scale and reliability of an industry leader. You will become part of a team that values expertise, encourages rapid idea implementation, and allows talented individuals to make a tangible impact from day one. Furthermore, as an EcoVadis Committed rated organization, we are dedicated to creating long-term value through sustainable and responsible operations.Your daily responsibilities will include:Analyzing complex customer datasets, modeling them, and converting them into high-quality migration outputs for the Acturis platform.Developing and improving robust data transformation packages while crafting clear, detailed specifications that guide each migration journey.Collaborating with project teams and customers to address challenges, ensure accuracy, and provide seamless onboarding experiences.We provide structured development paths, clear progression, and genuine ownership, whether it involves leading projects, shaping strategy, or mentoring others. You will thrive in a collaborative environment where high performers advance swiftly. What you can anticipate:A transparent progression framework, regular feedback, and annual performance reviews.Opportunities to lead cross-functional projects, influence product direction, and assist in the development of junior team members.A comprehensive onboarding process, continuous professional development, and access to industry-recognized training.

Join Acturis, where innovation is not just a part of our culture, but woven into our DNA.Founded in 2000 by co-founder Theo Duchen in a humble garden shed, along with former McKinsey partner David McDonald, we set out on a mission to transform insurance technology. What began as an ambitious start-up has now evolved into a global SaaS leader, trusted by the industry.Today, we proudly serve over 100,000 users across more than 40 countries through the Acturis platform. Collaborating with brokers, insurers, and MGAs, we are committed to shaping the market and establishing new standards in both personal and commercial insurance lines.Recognized as a Great Place to Work® 2026, Acturis fosters a collaborative and innovative environment reminiscent of a start-up, even as we expand globally. With over 90% of our workforce coming from graduate backgrounds, we offer a platform for early-career talent to flourish. As an EcoVadis Committed-rated organization, we prioritize sustainable and responsible operations to create long-term value. Your daily responsibilities will include:Assisting teams in comprehending, documenting, and implementing Acturis' security, compliance, and software practices.Designing and executing secure systems, processes, and training materials, while utilizing data insights to identify risks and trends.Addressing complex technical challenges with a methodical and logical approach to enhance overall platform security.We provide mentorship from day one, a clear progression path, and significant responsibilities from the outset, fostering an environment where graduates can quickly grow and make a meaningful impact. What you can expect:A transparent career framework, regular feedback, and three formal performance reviews each year.Opportunities to lead projects, manage resources, and mentor junior colleagues.Comprehensive onboarding, industry-recognized training, and funding for specialized courses as you advance.

At Acturis, innovation is not just a component of our culture; it is ingrained in our very essence.Our journey began in 2000 in the humble garden shed of our co-founder, Theo Duchen, who, alongside former McKinsey partner David McDonald, embarked on a mission to revolutionize insurance technology. What started as an ambitious startup has flourished into a global SaaS leader, earning the trust of the industry.Today, more than 100,000 users across over 40 countries depend on the Acturis platform. By collaborating closely with brokers, insurers, and MGAs, we continuously shape the market and set new benchmarks across both personal and commercial lines.Acturis takes pride in being recognized as a Great Place to Work® 2026 and maintaining a collaborative, innovative, startup-like culture even as we expand globally. With over 90% of our hires stemming from graduate backgrounds, we provide an environment where early-career talent can flourish. As an EcoVadis Committed-rated organization, we are dedicated to generating long-term value while operating sustainably and responsibly. Your daily responsibilities will include:Designing and implementing enhancements to the Acturis System or customer-facing web solutions.Translating complex client requirements into clear, precise technical specifications.Logically addressing technical challenges and supporting sales teams with demonstrations and solution insights.We provide mentorship from day one, a defined career progression path, and genuine responsibility from the outset, fostering an environment where graduates can grow rapidly and make a significant impact. What you can anticipate:A transparent career structure with regular feedback and three formal performance reviews each year.Opportunities to lead projects, manage resources, and mentor junior team members.Comprehensive onboarding, industry-recognized training, and sponsored specialist courses as you advance.

At Acturis, innovation isn't just part of our culture — it's in our DNA. Our journey started in 2000 in the garden shed of our co-founder, Theo Duchen, who, alongside former McKinsey partner David McDonald, embarked on a mission to transform insurance technology. From its humble beginnings, Acturis has evolved into a global SaaS leader reshaping the insurance landscape.Today, over 100,000 users across more than 40 countries rely on our platform to drive their business operations. By working closely with brokers, insurers, and MGAs, we are at the forefront of modernizing insurance for both personal and commercial sectors.Recognized as a Great Place to Work® 2026, Acturis blends the agility and innovation of a start-up with the stability and scale of an industry leader. You will become part of a team where expertise is cherished, ideas are swiftly implemented, and talented individuals make a significant impact from day one. Furthermore, as an EcoVadis Committed-rated organization, we prioritize sustainable and responsible practices to create long-term value.Your daily responsibilities will include:Managing executive schedules, travel arrangements, expense reporting, and meetings to facilitate seamless daily operations.Providing proactive and confidential personal assistant support to the CEO, anticipating needs and managing sensitive tasks with utmost discretion.Delivering exceptional administrative and logistical support across the executive team, including handling documents, organizing events, and addressing ad hoc requests.We offer a structured development path, clear advancement opportunities, and genuine ownership of your projects. This could mean leading initiatives, shaping strategies, or mentoring your peers. You will thrive in a collaborative environment where high performers progress quickly.What you can expect:A transparent progression framework, regular feedback sessions, and annual performance evaluations.Comprehensive onboarding, continuous professional development, and access to industry-recognized training programs.

Join the DeepL TeamDeepL is a pioneering AI product and research company dedicated to creating secure, intelligent solutions for intricate business challenges. Our Language AI platform is trusted by over 200,000 business clients and millions of individuals in 228 markets worldwide, facilitating human-like translations, enhanced writing, and real-time voice translation.Established in 2017 by CEO Jaroslaw "Jarek" Kutylowski, our team has grown to over 1,000 enthusiastic employees, backed by prestigious investors like Benchmark, IVP, and Index Ventures.Our mission is to lead globally in reliable, intelligent AI technology, creating products that enhance communication, foster connections, and make impactful changes. We are on the lookout for talented individuals like you to join us on this exciting journey. If you're eager to influence the future of AI and advance your career in a dynamic, purpose-driven setting, DeepL is where you belong.What Makes Us UniqueAt DeepL, we combine state-of-the-art AI technology with meaningful work and a culture that nurtures personal growth. Our team consists of innovators, researchers, and creators united by a common goal: to empower individuals by making work simpler, smarter, and more connected.Feedback from our employees about working at DeepL is overwhelmingly positive, likely due to our technology that enhances communication for millions or the trust, curiosity, and care that define our culture.Joining DeepL means becoming part of a team committed to innovation, growth, and well-being. Explore more about life at DeepL on our LinkedIn, Instagram, and our Blog.About the RoleWe are seeking a Senior Technical Support Engineer to join our Customer Support team. In this role, you will handle our most intricate support cases related to our API and enterprise products. You will act as the escalation point for issues surrounding authentication, provisioning, integrations, and complex product functionalities. As our enterprise business continues to grow, this role will be vital in bridging customer needs with our Engineering and Product teams.

At Acturis, innovation is not merely a facet of our culture; it's embedded in our very essence.Founded in 2000 in a humble garden shed by co-founder Theo Duchen and former McKinsey partner David McDonald, we embarked on a mission to revolutionize insurance technology. Since those early days, Acturis has evolved into a leading global SaaS provider, redefining the insurance landscape.Currently, our platform is trusted by over 100,000 users across more than 40 countries, empowering brokers, insurers, and MGAs to thrive in the modern insurance sector.Recognized as a Great Place to Work in 2026, Acturis harmonizes the agility and innovation of a startup with the robust stability of an industry leader. Join our team, where your expertise is valued, ideas are rapidly implemented, and your contributions can make a tangible impact from your very first day. As a company with an EcoVadis Committed rating, we are dedicated to fostering long-term value through sustainable and responsible practices.In your daily role, you will:Serve as the primary contact for all operational People queries, delivering clear and compliant guidance.Oversee the onboarding process, ensuring all contracts and documentation are accurate for a seamless new joiner experience.Manage HR systems, uphold data integrity, ensure SOC 2 compliance, and facilitate People reporting across UK and international teams.We provide structured development, clear career progression, and genuine ownership opportunities—whether it’s leading projects, shaping strategy, or mentoring others. Our collaborative environment allows high performers to advance quickly.You can look forward to:A transparent career progression framework, consistent feedback, and annual performance assessments.Chances to lead cross-functional initiatives and foster the development of junior team members.Comprehensive onboarding, ongoing training, and access to industry-recognized professional development.

At Acturis, innovation is not just a part of our culture; it is embedded in our very essence.Founded in 2000 from humble beginnings in a garden shed by co-founder Theo Duchen and former McKinsey partner David McDonald, we set out to revolutionize the insurance technology landscape. Today, Acturis stands as a global leader in SaaS, driving transformation in the insurance sector.With over 100,000 users across more than 40 countries, our platform is trusted to empower businesses in both personal and commercial insurance markets. By fostering close partnerships with brokers, insurers, and MGAs, we are continuously reshaping the future of insurance.Recognized as a Great Place to Work® 2026, Acturis blends the agility and innovative spirit of a start-up with the reliability and scale of an established leader. Joining our team means collaborating with talented individuals where your expertise is valued, ideas are swiftly acted upon, and you can make a significant impact from day one. As an EcoVadis Committed organization, we are dedicated to creating long-term value through sustainable and responsible practices.Your daily responsibilities will include:Analyzing intricate customer datasets, modeling them, and producing top-notch migration outputs for the Acturis platform.Developing and refining comprehensive data transformation packages while creating clear, detailed specifications for each migration journey.Collaborating with project teams and clients to address challenges, ensuring accuracy, and facilitating seamless onboarding experiences.We provide structured development opportunities, clear career progression, and genuine ownership—whether that involves leading projects, influencing strategy, or mentoring colleagues. You will thrive in a collaborative environment where high achievers advance quickly.You can look forward to:A transparent progression framework, regular feedback, and annual performance reviews.Opportunities to lead cross-functional projects, influence product directions, and nurture the growth of junior team members.Comprehensive onboarding, continuous professional development, and access to industry-leading training.

About ChalkChalk is revolutionizing the data platform landscape, enabling the next generation of machine learning applications. We dismantle the barriers of complexity, latency, and scalability that have historically limited ML capabilities. Our platform boasts Rust-speed performance paired with intuitive tools that developers adore. Leading organizations trust Chalk to tackle challenges such as preventing fraudulent credit card transactions, authenticating identities, and optimizing clean energy utilization. Recently, we secured a $50 million Series A, spearheaded by Felicis.About the RoleAs a Support Engineer at Chalk, you will serve as our primary technical support specialist, ensuring that customers enjoy outstanding experiences with our innovative products. You will engage directly with clients across diverse sectors including finance, healthcare, and e-commerce, assisting them in troubleshooting and optimizing their utilization of Chalk's platform. This position presents a unique opportunity to gain in-depth knowledge of our technology, collaborate closely with our Engineering and Forward Deployed Engineering teams, and make a significant impact on customer satisfaction and product excellence.Your ResponsibilitiesDeliver front-line technical support to Chalk customers, swiftly diagnosing and resolving technical issues.Work in conjunction with Engineering to escalate and efficiently resolve complex issues.Cultivate comprehensive product knowledge to empower customers to derive maximum value from Chalk.Document solutions, develop knowledge-base articles, and share insights to mitigate future issues.Identify and propose enhancements to product reliability, usability, and customer satisfaction.Qualifications We're SeekingA technical background with experience in technical support or software engineering.Proficiency in Python and SQL.Robust troubleshooting, problem-solving, and analytical capabilities.Exceptional written and verbal communication skills.Ability to collaborate effectively with both technical and non-technical teams.Prior experience in customer-facing technical roles is highly desirable.Bachelor's degree in Computer Science or a related field.

Join Allica Bank as an IT Support Engineer where you will play a pivotal role in ensuring our technology systems run smoothly and efficiently. You will be the first point of contact for resolving IT issues, providing support to our team members, and maintaining our IT infrastructure.

Role overview Version1 seeks an Onsite IT Support Engineer to join the Services Reliability Group in London. This role acts as the initial contact for IT support, helping users resolve technical problems and stay productive. Collaboration with other IT professionals is central to supporting and improving the company’s IT infrastructure. What you will do Troubleshoot hardware and software issues for users onsite Maintain and support IT equipment throughout the organization Work with various departments to implement IT solutions Provide prompt, effective service to ensure users remain operational Who succeeds here Proactive problem-solvers who address issues quickly People who look for ways to improve IT services Team players who communicate clearly and collaborate with colleagues This position is based onsite in London.