Senior Technical Support Engineer

Join zip as a Senior Technical Support Engineer and play a pivotal role in ensuring our customers receive unparalleled technical assistance. You will be responsible for troubleshooting complex issues, guiding customers through technical challenges, and providing exceptional support. This position requires a proactive and problem-solving mindset, as well as the ability to work collaboratively in a fast-paced environment.

About SemgrepSemgrep is a leading innovator in code security, designed to empower developers to create with confidence. Our platform enables teams to identify, flag, and resolve genuine security issues before deployment, leveraging adaptive security that evolves as they code. Semgrep provides real-time coding protection and insights, allowing developers to maintain their pace without compromising security. With its learning AI, Semgrep minimizes false positives and prioritizes actionable vulnerabilities, earning the trust of 95% of security reviewers across over 6 million findings. Our solutions significantly reduce the burden on AppSec teams, allowing them to focus on critical tasks.Founded in San Francisco and supported by top-tier venture firms including Menlo Ventures and Sequoia Capital, Semgrep is recognized by Gartner for its excellence in Application Security Testing. We are proud to serve renowned clients like Snowflake, Dropbox, and Figma. Discover more at semgrep.dev.About the RoleThe Senior Technical Support Engineer (TSE) plays a vital role within our Customer Success Organization. In this position, you will engage with existing and potential clients to swiftly diagnose, replicate, and resolve technical issues. Acting as the primary contact for support inquiries via email, Slack, and support cases, you will address challenges related to our Semgrep product suite, including Semgrep SAST, Supply Chain, and Secrets solutions. This customer-facing role offers exposure to various teams within Semgrep, such as Engineering, Product Management, and Sales, creating ample opportunities for professional growth in a dynamic environment.Location Expectations: This role is fully remote, with the requirement that the candidate is based in the UK.We value problem-solving skills over specific backgrounds. If you find this role exciting but do not meet all the criteria, we encourage you to apply!Key ResponsibilitiesAnalyze, reproduce, and resolve complex technical issues raised by customers.Manage customer inquiries from initial creation to resolution.

Join the DeepL TeamDeepL is a pioneering AI product and research company dedicated to creating secure, intelligent solutions for intricate business challenges. Our Language AI platform is trusted by over 200,000 business clients and millions of individuals in 228 markets worldwide, facilitating human-like translations, enhanced writing, and real-time voice translation.Established in 2017 by CEO Jaroslaw "Jarek" Kutylowski, our team has grown to over 1,000 enthusiastic employees, backed by prestigious investors like Benchmark, IVP, and Index Ventures.Our mission is to lead globally in reliable, intelligent AI technology, creating products that enhance communication, foster connections, and make impactful changes. We are on the lookout for talented individuals like you to join us on this exciting journey. If you're eager to influence the future of AI and advance your career in a dynamic, purpose-driven setting, DeepL is where you belong.What Makes Us UniqueAt DeepL, we combine state-of-the-art AI technology with meaningful work and a culture that nurtures personal growth. Our team consists of innovators, researchers, and creators united by a common goal: to empower individuals by making work simpler, smarter, and more connected.Feedback from our employees about working at DeepL is overwhelmingly positive, likely due to our technology that enhances communication for millions or the trust, curiosity, and care that define our culture.Joining DeepL means becoming part of a team committed to innovation, growth, and well-being. Explore more about life at DeepL on our LinkedIn, Instagram, and our Blog.About the RoleWe are seeking a Senior Technical Support Engineer to join our Customer Support team. In this role, you will handle our most intricate support cases related to our API and enterprise products. You will act as the escalation point for issues surrounding authentication, provisioning, integrations, and complex product functionalities. As our enterprise business continues to grow, this role will be vital in bridging customer needs with our Engineering and Product teams.

Senior Technical Support EngineerLocation: London (Hybrid)About SwapAt Swap, we are revolutionizing the landscape of modern commerce through our AI-native platform, which seamlessly integrates backend operations with innovative storefront experiences.Designed for brands eager to sell anything, anywhere, Swap centralizes global operations and empowers intelligent workflows, enabling businesses to make informed decisions with real-time data. Our comprehensive range of products includes solutions for cross-border transactions, tax management, returns handling, demand planning, and our state-of-the-art agentic storefront, providing merchants with full transparency and the confidence to act decisively.We are committed to fostering a workplace culture that champions clarity, creativity, and shared ownership as we redefine the future of global commerce.About the RoleAs a Senior Technical Support Engineer, you will serve as the principal technical liaison for complex customer issues, engaging with both frontend and backend systems, integrations, and data pipelines. This role is hands-on and customer-oriented, emphasizing in-depth troubleshooting, guiding technical implementations, and collaborating closely with Engineering, Product, and Customer Success teams to ensure swift resolutions and continuous improvements.You will tackle real-world challenges, enhance documentation and tools, and relay customer insights back into our product development. To excel in this position, you will need exceptional problem-solving abilities, clear and empathetic communication skills, a sense of ownership, curiosity, and the aptitude to juggle multiple priorities in a dynamic environment.Key ResponsibilitiesAct as the primary technical contact for customer-reported issues and provide assistance to merchants using Swap’s services.Investigate, triage, and resolve issues across frontend, backend, integrations, and data pipelines.Utilize logs, API responses, system behavior, and internal tools to diagnose root causes effectively.Guide customers through troubleshooting steps with friendly and actionable advice.Maintain comprehensive records of known issues, resolutions, and workarounds.Assist customers with technical setup, including APIs, webhooks, data pipelines, and system configuration.Support the deployment of custom workflows and integration patterns that align with Swap’s infrastructure.Provide assistance to customers utilizing e-commerce platforms such as Shopify and similar ecosystems.

About Chalk Chalk is revolutionizing the data platform for the next generation of machine learning applications. We eliminate the complexity, latency, and scalability hurdles that have historically limited ML capabilities. Our platform delivers Rust-speed performance combined with intuitive tools that developers appreciate. Major companies rely on Chalk for various applications, including preventing fraudulent credit card transactions, identity verification, and optimizing clean energy utilization. Recently, we secured a $50 million Series A funding round led by Felicis. About the Role As a Technical Support Engineer at Chalk, you will be the first point of contact for technical assistance, ensuring that our clients enjoy outstanding experiences with our products. You will engage directly with clients in various sectors, including finance, healthcare, and e-commerce, aiding them in troubleshooting and maximizing the efficiency of Chalk's platform. This position provides a unique chance to gain in-depth knowledge of our technology, collaborate closely with our Engineering and Forward Deployed Engineering teams, and make a significant contribution to customer satisfaction and product excellence. What You Will Do Deliver front-line technical support to Chalk customers, swiftly diagnosing and resolving technical issues. Work alongside the Engineering team to escalate and effectively address complex issues. Acquire comprehensive product knowledge to assist customers in deriving maximum value from Chalk. Document solutions, generate knowledge-base articles, and share insights to prevent recurring issues. Spot areas for enhancing product reliability, usability, and overall customer satisfaction. What We're Looking For A technical background with experience in technical support or software engineering. Proficiency in Python and SQL. Strong troubleshooting, problem-solving, and analytical skills. Exceptional written and verbal communication abilities. Capability to collaborate effectively with both technical and non-technical teams. Prior experience in customer-facing technical roles is highly desirable. Bachelor's degree in Computer Science or a related field.

Join our dynamic team at dev2 as a Technical Support Engineer specializing in stairlifts. In this role, you will provide top-tier technical assistance to customers, ensuring their stairlift systems operate smoothly and efficiently. You will troubleshoot issues, offer solutions, and guide clients through maintenance procedures.This position requires a proactive approach to problem-solving, great communication skills, and a passion for helping others. If you possess a technical background and enjoy working in a customer-focused environment, we want to hear from you!

Who Are We?Postman stands at the forefront of the API revolution, serving over 45 million developers and 500,000 organizations globally, including 98% of the Fortune 500. Our mission is to empower developers and professionals around the world to foster an API-first ecosystem by simplifying the API lifecycle and enhancing collaboration—enabling users to build superior APIs with greater speed.Based in San Francisco, we have established offices in Boston, New York, Austin, Tokyo, London, and Bangalore—the birthplace of Postman. As a privately held company, we are backed by leading investors such as Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Discover more about us at postman.com or connect with us on X via @getpostman.P.S: We highly recommend reading The "API-First World" graphic novel to gain insights into our vision at Postman.The OpportunityWe are on the lookout for a Technical Support Engineer to join our dynamic team, delivering exceptional service for a globally recognized SaaS company with millions of users. In this role, you will engage with customers—both technical and non-technical—across various support channels, including phone support. Familiarity with programming languages such as JavaScript, Node.js, and PHP is highly advantageous. We encourage you to apply even if you don’t meet every requirement; we value diverse backgrounds, including those without prior customer-facing experience.Location requirement: We are seeking candidates located in London, UK.Timezone alignment: This role operates on London time (GMT/BST).

About PMGRecognized as one of the Ad Age Best Places to Work for 11 consecutive years and featured in Fast Company Best Workplaces for Innovators since 2022, PMG is a pioneering global marketing services and technology firm dedicated to empowering individuals and brands to realize their full potential. Our commitment to collective achievement drives us to leverage innovative business strategies, creative solutions, data insights, and our proprietary operating system, Alli, in delivering exceptional digital experiences and media strategies.With a diverse team of over 900 professionals worldwide, we collaborate with leading brands such as Apple, Nike, Sephora, and more, executing campaigns across more than 85 countries.Your RoleAs a Technical Product Support Engineer III at PMG, you will play a pivotal role in enhancing the user experience of our proprietary platform, Alli. Collaborating with product managers, engineers, and technical operations teams, you will ensure that every support interaction is seamless, informative, and solution-focused.You'll connect with various teams across the organization—from media teams executing campaigns to developers implementing new features to client strategy partners utilizing the platform's insights. Your ability to translate user inquiries into actionable insights and improvements will be vital in bridging the gap between users and developers.If you are passionate about solving technical challenges, leveraging feedback for enhancements, and helping others achieve success, you will thrive as a Technical Product Support Engineer III.Key ResponsibilitiesAct as the primary contact for platform support, troubleshooting technical issues, answering inquiries, and ensuring users leave with clear understanding and confidence.Manage and enhance support workflows within our service desk, optimizing intake forms, ticket routing, and SLAs to ensure efficient resolution processes.Collaborate with product, engineering, and operations teams to escalate complex issues, conduct root cause analysis, and initiate ongoing platform improvements.Develop and maintain automation solutions and self-service tools to empower users in resolving common issues swiftly and independently.Utilize dashboards and reporting tools to monitor performance and identify areas for enhancement.

Join Luminance, a trailblazer in Legal-Grade™ AI technology for enterprises. Recognized by top-tier investors and featured in the Forbes AI 50 list as one of the 'Most Promising Private AI Companies in the World', along with Inc. 5000’s 'Fastest Growing Companies in America', Luminance is transforming the legal field globally.We are seeking a dedicated Technical Support Engineer to enhance our Support function, serving as the initial point of contact for both prospective and existing customers. Your role will be crucial in ensuring a smooth integration of Luminance’s innovative technology within various business environments.As a key member of the Support team, you will manage customer inquiries and issues, ensuring excellent communication and service. Your responsibilities will include ticket management, resolving queries, and collaborating with other departments to deliver effective solutions. You will enjoy cultivating relationships with a diverse clientele, ranging from multinational law firms to major retailers and pharmaceutical companies. Once fully trained, you will possess an in-depth understanding of Luminance’s products and how they can address customer challenges. The ideal candidate will be a personable individual with strong critical thinking skills and a passion for problem-solving.

About GigsAt Gigs, we are revolutionizing the mobile services landscape with our innovative operating system—a platform that enables tech companies to seamlessly integrate global connectivity into their products.Similar to how Stripe empowers businesses to implement payment solutions swiftly, Gigs allows platforms to effortlessly incorporate connectivity, bridging the gap between traditional telecom and modern technology. From fintech companies launching mobile services to HR platforms providing work phone plans, we streamline provisioning and simplify the complexities of telecom.Our team, consisting of around 100 talented individuals across the US and Europe, is supported by nearly $100 million in funding from illustrious investors such as Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, we attract early-stage engineers, product innovators, and business strategists from renowned organizations like Stripe, Airbnb, and Shopify, all working towards overcoming intricate technical and regulatory challenges to make connectivity truly seamless.If you are passionate about curiosity, creativity, and the opportunity to influence the future of telecom, we invite you to apply!Our Core ValuesWe thrive in a complex environment and are determined to solve significant challenges. We seek individuals who rise to the occasion when difficulties arise.Speed. We operate with agility and meet ambitious deadlines, treating every week as an opportunity.Ownership. If you notice an issue, take the initiative to resolve it. We value proactive problem-solving.Customer Obsession. Our customers’ success is our priority.Ambiguity. We are building pioneering technology in a multifaceted domain, relying on sound judgment and instinct for decision-making.First Principles. We question the status quo and strive to understand the reasoning behind established methods.The RoleAs a Technical Support Engineer, you will be the cornerstone of our technical support operations. Your commitment to excellence will shine through in every interaction—whether assisting business clients or end-users—demonstrating your ability to adapt to diverse perspectives. You won’t merely manage the support queue; you will take full ownership to ensure seamless operations.In this position, you will be the primary escalation point for intricate connectivity issues that challenge our Tier 1 partners, navigating the technical landscape with expertise.

Sigma Computing continues to expand its global reach, and the Technical Support Engineering team is growing to meet the needs of a larger user base. Based in London, this role supports customers using the Sigma platform and works closely with internal teams to address a wide range of technical, business, and data-related questions. Sigma’s commitment to customer service was recently recognized with the 2024 Stevie Gold Award. Role overview Technical Support Engineers in this position serve as a key point of contact for customers, helping to resolve issues and improve the overall user experience. The role involves frequent collaboration with Product, Engineering, and Go-to-Market teams to troubleshoot complex challenges, find solutions, and contribute to the ongoing improvement of both the Sigma platform and internal support processes. What you will do Work directly with Sigma customers and the pre-sales team to troubleshoot and resolve complex technical problems. Partner with the development team to create tools and best practices for diagnosing issues and enhancing service performance. Coordinate with backend, frontend, devops, design, product, and go-to-market teams to deliver a strong user experience.

Metaview is a pioneering AI company dedicated to revolutionizing the recruitment process. Our innovative AI agents empower leading organizations to hire with unprecedented speed and accuracy, automating tedious tasks and enhancing human capabilities for clients such as Brex, Affirm, Deel, ElevenLabs, and Airtable.Founded by Siadhal and Shahriar, who gained invaluable experience scaling Uber and Palantir, we have successfully raised over $50 million from top-tier investors, with Google Ventures leading our Series B round. Our growth trajectory is impressive, with a 5x year-over-year increase, and our product has garnered enthusiastic feedback from customers. Our journey has been featured in prominent publications like Fortune, Forbes, TechCrunch, and The Times.As we embark on this exciting journey, we invite individuals who are eager to tackle challenging and rewarding work to join our team.How We OperateAt Metaview, we adhere to a core principle: velocity. This translates into:Optimizing our processes to accelerate learning and growth.Pursuing truly great work.Fostering open and direct communication with complete context.All while maintaining our hard-earned reputation for craftsmanship and quality.The RoleWe are establishing our inaugural dedicated technical support function to ensure our customers receive swift, expert troubleshooting and technical assistance on complex issues as we scale. As a Technical Support Engineer, you will become the authoritative expert on the inner workings of Metaview—analyzing logs, identifying patterns, and transforming unique issues into scalable solutions. You will collaborate closely with our Customer Success, Sales, and Engineering teams, taking ownership of internal tools and processes that enhance the efficiency of troubleshooting and promote self-service capabilities over time.Key Responsibilities Include:Assume full ownership of escalated technical issues, ensuring timely investigation and resolution.Utilize internal logs and tools to diagnose problems, pinpoint root causes, and effectively differentiate between configuration, customer environment, and product-related issues.Design and maintain streamlined internal tools that facilitate efficient troubleshooting processes.

Join Verkada as a Technical Support Engineer for a 12-month industrial placement! This role is perfect for individuals eager to work in a dynamic environment, providing exceptional technical assistance and support to our clients. You will gain hands-on experience with cutting-edge technology while developing your problem-solving skills and enhancing customer satisfaction.

Join Synthesia, the premier AI video platform trusted by over 90% of Fortune 100 companies. Established in 2017 and headquartered in London, we have expanded our presence across Europe and the US, driving innovation in visual communication and enterprise skill enhancement.As the AI landscape evolves, so do we. Our cutting-edge products empower organizations to improve communication and develop skills, placing people at the heart of successful enterprises.Following a remarkable Series E funding round that secured $200 million, our valuation has soared to $4 billion. With over $530 million in total funding from esteemed investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, we are backed by industry leaders from Stripe, Datadog, Miro, and Webflow.About the RoleAs a Technical Support Associate at Synthesia, you will play a pivotal role in delivering exceptional first-line technical support to our enterprise clientele. You will engage in technical investigations, efficiently resolve customer inquiries, and progressively tackle more complex scenarios while honing your technical and analytical skills.Collaborating closely with seasoned Technical Support Specialists and Engineers, you will gain invaluable exposure to a variety of technical systems, enhancing both customer satisfaction and internal support processes. This position offers a fantastic opportunity to kickstart or elevate your career in technical support within a dynamic SaaS environment.

At Marqeta, we are redefining the way money moves. As pioneers in embedded finance, we are part of a market opportunity valued in the trillions. Our card issuing platform empowers businesses with unparalleled flexibility and real-time control for issuing cards, authorizing transactions, and managing payment operations effectively. We proudly support well-known brands in the new economy, including Block, Cash App, Affirm, Instacart, DoorDash, Uber, and Walmart. This is a unique opportunity to collaborate with innovators globally and help unlock equitable financial access for everyone.Position Overview:The Senior Production Support Engineer role within our European team is essential to enhancing the customer experience at Marqeta. We are committed to delivering top-notch support and service to our clients. In this role, you will be instrumental in addressing the technical needs of our customers.Your Impact:Configure environments and controls effectively.Collaboratively troubleshoot as customers integrate with our platform, guiding them through technical documentation and identifying root causes of issues.Deliver exceptional support to our customers:Address inquiries through tickets, emails, and other communication channels.Take ownership of inquiries, issues, and escalations.Conduct problem-solving, diagnosis, root cause analysis, and develop corrective action plans for identified issues.Work cross-functionally to resolve issues and enhance customer care.Become a product expert in Marqeta.Assist in monitoring production transaction volume, functionality, capacity, and performance metrics.Respond to alerts and analyze data trends that impact customers.Coordinate and execute internal projects aimed at improving the support process.Proactively monitor and optimize issuer resolution, implementing corrective action plans as necessary.Engage with Product, Engineering, and Technical Operations teams to provide feedback on production support-related challenges and improvements.Provide on-call support during rotations and for escalations.Advise new customers on technical solutions that align with their business needs, balancing best practices with regulatory constraints and platform evolution.Guide customers through technical documentation during integration, assessing error root causes collaboratively.Offer feedback to product, engineering, design, and development teams to enhance customer experience.

About the Role Wabtec Corporation is hiring a Product Support Engineer in London. This position connects customers with technical solutions, supporting the performance and reliability of Wabtec products. What You Will Do Diagnose product performance issues and identify root causes Develop and implement solutions to technical problems Work with cross-functional teams to improve product features and reliability Support customers to ensure a high level of service and satisfaction Who Succeeds in This Role This role suits someone who enjoys solving technical challenges and values strong customer relationships. Curiosity about technology and a focus on practical results are important here.

Samsara is seeking a Product Support Engineer based in London (UK2). This position centers on assisting customers with technical questions and troubleshooting issues related to Samsara's products. What you will do Provide technical support and guidance to customers using Samsara's solutions Help clients resolve product-related issues and maximize the value they receive Work with a range of customers and address a variety of technical challenges Role highlights Opportunity to develop expertise in Samsara's products and services Engage directly with customers to solve problems and answer technical questions

Join our dynamic team as a Field Support Engineer at Allye Energy, where you will play a crucial role in delivering exceptional technical support to our clients. You will be responsible for troubleshooting, diagnosing, and resolving issues in the field, ensuring our energy solutions operate efficiently and effectively.As a Field Support Engineer, you will have the opportunity to work closely with our clients, providing them with the highest level of service and technical expertise. Your ability to think critically and solve problems will be essential in this fast-paced environment.

Ravio supports over 1,400 organizations worldwide, including names like Pipedrive, Wise, and Octopus Energy, by offering a platform for real-time salary benchmarking, pay gap analysis, and compensation reviews. The system integrates directly with clients’ HR software, providing insights across more than 100 roles in 46 countries, and draws from a live database of over 350,000 data points. The company values transparency, fairness, and a culture of shared responsibility and continuous improvement. Role overview The Tier 2 Support Engineer joins the Operations team in London, focusing on keeping Ravio’s benchmarking platform reliable and efficient. This position sits within the Product Support group, which provides technical assistance to customer-facing teams, addresses product issues, and supports the rollout of new features and core processes. What you will do Tackle complex support issues that extend beyond first-line help, such as HRIS integration failures and data pipeline problems on Google Cloud Platform. Use and refine runbooks to resolve technical challenges and maintain system stability. Collaborate with Engineering on deeper technical cases, acting as a conduit between customer concerns and product development. Update documentation to strengthen the support system and share knowledge across the team. How this role fits This role bridges customer challenges with Product and Engineering, helping Ravio’s platform improve with each issue solved. The Tier 2 Support Engineer ensures that support processes scale as the company grows, contributing to both day-to-day reliability and long-term product evolution.

About ChalkChalk is revolutionizing the data platform landscape, enabling the next generation of machine learning applications. We dismantle the barriers of complexity, latency, and scalability that have historically limited ML capabilities. Our platform boasts Rust-speed performance paired with intuitive tools that developers adore. Leading organizations trust Chalk to tackle challenges such as preventing fraudulent credit card transactions, authenticating identities, and optimizing clean energy utilization. Recently, we secured a $50 million Series A, spearheaded by Felicis.About the RoleAs a Support Engineer at Chalk, you will serve as our primary technical support specialist, ensuring that customers enjoy outstanding experiences with our innovative products. You will engage directly with clients across diverse sectors including finance, healthcare, and e-commerce, assisting them in troubleshooting and optimizing their utilization of Chalk's platform. This position presents a unique opportunity to gain in-depth knowledge of our technology, collaborate closely with our Engineering and Forward Deployed Engineering teams, and make a significant impact on customer satisfaction and product excellence.Your ResponsibilitiesDeliver front-line technical support to Chalk customers, swiftly diagnosing and resolving technical issues.Work in conjunction with Engineering to escalate and efficiently resolve complex issues.Cultivate comprehensive product knowledge to empower customers to derive maximum value from Chalk.Document solutions, develop knowledge-base articles, and share insights to mitigate future issues.Identify and propose enhancements to product reliability, usability, and customer satisfaction.Qualifications We're SeekingA technical background with experience in technical support or software engineering.Proficiency in Python and SQL.Robust troubleshooting, problem-solving, and analytical capabilities.Exceptional written and verbal communication skills.Ability to collaborate effectively with both technical and non-technical teams.Prior experience in customer-facing technical roles is highly desirable.Bachelor's degree in Computer Science or a related field.