Senior Technical Support Engineer - Privileged Access Management

About MixpanelMixpanel is a cutting-edge event analytics platform designed for builders who seek immediate insights from their data—no SQL expertise necessary. By empowering everyone within the organization to visualize and understand how their contributions affect product, marketing, and revenue metrics, we facilitate informed decision-making.With over 9,000 paying customers, including industry leaders such as Netflix, Pinterest, Sweetgreen, and Samsara, Mixpanel is committed to delivering the most comprehensive and reliable analytics platform that is accessible and trusted by all.About the Support TeamThe Mixpanel Support team consists of skilled problem-solvers with diverse backgrounds, including teaching, consulting, and engineering. Our passion lies in ensuring the success of our customers by helping them navigate and utilize Mixpanel effectively. Our team is globally dispersed, with members located in San Francisco, Barcelona, London, and Singapore.About the RoleWe are seeking an experienced APAC Support Engineering Manager to join our Bengaluru office. In this hands-on leadership role, you will tackle our most intricate technical challenges and manage customer escalations while leading and nurturing a team of 4-6 Support Engineers. We are looking for a professional who can adeptly switch between personally resolving critical customer issues and mentoring their team through complex situations. This position combines technical acumen with team leadership to ensure immediate customer satisfaction and long-term team growth.ResponsibilitiesDevelop and mentor individual contributors within your team through coaching and career advancement.Act as the primary escalation point for major customers and high-priority accounts in the APAC region.Identify and proactively resolve gaps that hinder your team’s ability to deliver exceptional support.Maintain hands-on expertise with Mixpanel’s platform to stay updated on product developments and customer requirements.Offer real-time mentorship during live customer engagements, demonstrating effective problem-solving techniques.Conduct regular one-on-one meetings and performance reviews, focusing on both technical skill enhancement and excellence in customer interactions.Lead quality assurance reviews of team tickets, providing actionable feedback to improve technical accuracy and communication with customers.

About Janes Janes stands as a premier provider of timely and reliable data, information, analysis, and forecasts tailored for Defence and National Security organizations worldwide. With a legacy spanning over a century, Janes uniquely offers a singular resource for comprehensive, unclassified, and current intelligence on military equipment in production and operational use across the globe. By systematically structuring and connecting this data to the inventories of over 190 countries, Janes is exceptionally positioned to deliver accurate, validated intelligence that supports entity recognition, capability assessment, and market analysis. Job Purpose: The Solutions Engineer plays a vital role within the Product team, tasked with facilitating the integration and optimization of Janes' interconnected intelligence capabilities across our customer base. As a member of the Product Solutions team, you will assist in the deployment, configuration, and enhancement of Janes' data across diverse systems, platforms, and mission-critical capabilities. This position emphasizes enabling Janes' data within individual systems, promoting interoperability with third-party and customer datasets, and aligning with customers' AI, intelligence, and data needs. You will help define and document data standards, technical specifications, and integration pathways to elevate customer outcomes and foster innovation. Contributing to high-impact customer and partner projects throughout APAC, you will help shape the future of Janes' technical landscape, including our graph knowledge base, intelligence products, and supporting infrastructure. Your contributions will have a direct impact on national security and defense capabilities. Your Contributions at Janes: System Integration: Facilitate the integration of Janes' data and models into customer systems of record, ensuring seamless functionality and operational relevance. Product Delivery: Assist in the development and delivery of Janes' Interconnected Intelligence products, striving to capture and align with standards and technical expectations. Customer Advisory: Provide remote and on-site technical advisory services to customers, offering insights on data attributes, integration strategies, and system optimization. Ontology & Model Development: Guide the evolution of Janes' data models and ontologies to ensure compatibility and seamless integration with customer ecosystems. Gap Analysis: Identify and prioritize unmet data requirements critical to customer success.

About CodeRabbitCodeRabbit is a pioneering research and development firm dedicated to creating highly efficient systems for human-machine collaboration. Our mission is to develop the next generation of AI-powered code review tools that foster a collaborative partnership between human expertise and advanced algorithms, significantly enhancing productivity beyond what individual engineers can achieve. By integrating sophisticated language models with human creativity, we aim to redefine the standards of software development efficiency and quality.Role OverviewWe are in search of outstanding problem-solvers who excel in addressing intricate technical challenges and possess a genuine desire to support customers in maximizing the potential of our AI-driven code review tool. As a Product Advocate at CodeRabbit, you will serve as the essential link between our groundbreaking AI technology and the developers who utilize it, offering expert assistance through various support channels and real-time communication platforms while championing our product!You will encounter complex inquiries that may not have straightforward solutions, ranging from nuanced edge cases in our AI's code reviews to assisting teams in optimizing their review workflows. We seek a candidate who can not only resolve these issues but also help set the benchmark for exemplary product advocacy in the rapidly evolving field of AI-assisted development.Your hands-on insights will be crucial in influencing the future trajectory of our product. By collecting real-world feedback and identifying trends from developer interactions, you will play a pivotal role in refining our offerings and enhancing the code review experience.Key ResponsibilitiesEngage directly with customers to troubleshoot, debug, reproduce, and resolve complex technical issues.Educate customers on optimal product usage to ensure they derive maximum value.Arrange Zoom meetings with customers to resolve concerns, enhance their experience, and promote product adoption.Assist the sales team in customer conversion and retention initiatives.Collaborate with developers to identify defects and opportunities for product enhancement.Enhance product serviceability by testing new features and developing tools to facilitate our deployments and auto-support infrastructure.Analyze our existing customer base to mitigate and minimize risks in the installation base.

Janes is dedicated to empowering military, government, and defense leaders with confidence in an ever-evolving global landscape. Through our reliable defense, security, and geopolitical insights delivered via integrated digital platforms, we transform vast amounts of data into concise, actionable intelligence. By bridging critical information gaps, Janes enables our clients to assess threats, expedite decision-making, and proactively address emerging challenges.Job Purpose:The APAC Solutions Team Lead holds a pivotal role within the Global Solutions team, overseeing a team of Solutions Engineers in this strategically significant region for Janes. This position marries technical leadership with hands-on involvement in intricate customer integrations and solution deliveries.As part of the Global Product Solutions team, you will facilitate the integration and optimization of Janes’ interconnected intelligence capabilities across the APAC customer base. This includes nurturing a high-performing engineering team while actively participating in priority customer engagements that require deep technical expertise and architectural insights.Your role is crucial for Janes’ expansion in the Asia-Pacific region. You will collaborate with the APAC Solutions team to support mission-critical customer operations, embedding Janes’ data into customer environments, ensuring interoperability with third-party datasets, and aligning solutions with clients’ AI, intelligence, and data strategies. You will significantly influence how Janes’ data is utilized within complex operational systems.Additionally, you will play a role in defining and documenting data standards, technical specifications, and integration pathways, which will enhance customer outcomes, ensure deployment consistency and scalability, and drive technical innovation in Janes’ solutions ecosystem.Contributing to impactful customer and partner projects across the Asia-Pacific region, you will help shape the evolution of Janes’ technical framework, including our graph knowledge base, intelligence products, and supporting infrastructure. Your contributions will have a direct and meaningful impact on national security and defense capabilities.

Join Stripe as an Engineering Manager, Support Experience, where you will lead a team of talented engineers dedicated to enhancing our customer support platform. In this role, you will oversee the design and implementation of innovative solutions that improve the customer experience and streamline support operations. You will collaborate with cross-functional teams to identify opportunities for improvement and drive projects from conception to delivery.

Cognite is leading the charge in industrial digitalization, creating innovative AI and data solutions that tackle some of the most challenging and impactful issues facing the world today. With our unparalleled industrial expertise and a robust suite of AI capabilities, including low-code AI agents, we are at the forefront of enabling digital transformation and driving operational enhancements.Our ambitious moonshot aims to unlock $100 billion in customer value by 2035, fundamentally transforming how industries operate globally.

Job SummaryThe Human Resources Business Partner for the APAC region, covering India and Australia, will take on a proactive role in supporting leadership teams across both countries. This position is pivotal in providing comprehensive HR support while enhancing talent management practices.Reporting directly to the Global CHRO of DeepHealth, this role is integral to the global HR leadership framework. The HRBP will collaborate closely with regional HR Business Partners and business leaders to ensure coherence in talent strategy, performance management, and governance across the regions.The ideal candidate will work closely with leaders in India and Australia, requiring a pragmatic HR leader who can function at both strategic and operational levels, executing tasks independently within a global matrix environment.This role emphasizes HRBP responsibilities alongside additional duties focused on talent management, including performance evaluation, managerial competency, and developmental planning. The HRBP will enhance talent attraction, mid-career growth, high-potential identification, structured career paths, and succession planning, ensuring the effective implementation of enterprise HR frameworks.The successful candidate will be a hands-on HR leader capable of providing clear guidance to leaders while executing people initiatives in a complex global structure.

About Us (Ensono) Ensono stands as a leading technology advisor and managed service provider. We are dedicated to enhancing our clients' digital transformation, ensuring that their business outcomes are sustainable and impactful. Our skilled team specializes in optimizing hybrid environments through a range of services, including consulting, mainframe and application modernization, public cloud migration, and cloud-native development. With a team of certified experts in AWS, Azure, and Google Cloud, and recognized as the Microsoft Datacenter Transformation Partner of the Year, Ensono boasts a global workforce of over 3,500 associates, headquartered in the greater Chicago area. We prioritize your success by offering comprehensive strategic and managed services tailored for mission-critical applications. Our Advisory and Consulting services provide essential support with application strategies and the ideal deployment environments—whether in the public cloud, multi-cloud, hybrid cloud, or mainframe. Our commitment extends to providing 24/7 support, ensuring that we are your steadfast ally throughout your digital transformation journey. Our technology experts, with cross-platform certifications and decades of experience, seamlessly integrate with your team to foster continuous innovation, maximizing efficiency while ensuring security. At Ensono, our Purpose is to be a relentless ally, challenging the status quo and empowering our clients to Do Great Things! We dedicate ourselves to helping clients achieve transformative business outcomes that redefine operational capabilities. As a trusted technology advisor, Ensono equips clients to navigate constant change and embrace innovation. Our ability to Do Great Things is made possible by our exceptional Associates, whose diverse talents are unified by the Ensono Core Values, integral to our business practices. Role Summary The Application Management Support (AMS) Manager plays a crucial role in ensuring the reliability, stability, and performance of enterprise applications through effective ITIL-based service management and modern SRE (Site Reliability Engineering) practices. This position leads the application support function, managing incidents, problems, changes, and service requests while promoting automation, observability, and continuous improvement. The AMS Manager collaborates closely with cross-functional teams including Development, Infrastructure, and SRE to enhance application performance and minimize operational challenges.

Join our dynamic team as a Windows L2 Support Engineer, where you will play a crucial role in providing top-notch technical support and solutions for our clients. You will be responsible for troubleshooting and resolving issues related to Windows operating systems, ensuring optimal performance and user satisfaction.

Role Overview Betsol is looking for a Technical Support Engineer in Bengaluru. This role focuses on helping clients solve technical problems and maintain a high level of customer satisfaction. Collaboration with the development team is a regular part of the job to address and resolve issues. What You Will Do Respond to client support requests and troubleshoot technical issues Work with the development team to identify and fix problems Ensure clients receive timely and effective solutions

About the Role Betsol is hiring a Technical Support Engineer in Bengaluru. This role focuses on helping clients resolve technical issues and improve their experience with Betsol products. The work centers on customer service and troubleshooting, supporting clients as they navigate technical challenges.

Join our dynamic team as a Windows L2 Support Engineer. In this role, you will leverage your expertise to troubleshoot and resolve complex technical issues related to Windows environments. Your proficiency in managing user requests and providing exceptional customer service will be key to enhancing our operational efficiency.

Join our dynamic team as a Unix-Oracle Support Engineer in Bengaluru! In this role, you will be responsible for providing comprehensive support for Unix and Oracle systems, ensuring optimal performance and reliability. You will collaborate with cross-functional teams to troubleshoot and resolve technical issues, implement system upgrades, and enhance operational efficiency.We are looking for a proactive individual who is passionate about technology and eager to contribute to innovative solutions. Your expertise will help us maintain our high standards of service delivery.

Point72 Asset Management seeks a Support Engineer to join the Macro Technology team in Bengaluru, India. This role plays a key part in maintaining the firm's technology solutions and supporting daily operations. Responsibilities Troubleshoot technical problems as they occur Perform system administration tasks to maintain smooth operations Assist in improving and enhancing technology offerings Support daily operations to help ensure systems remain reliable This position works with a range of stakeholders and offers the opportunity to influence the firm's technology environment directly.

Job SummaryThe Human Resources Business Partner – APAC (India and Australia) will play a pivotal role as a proactive HR partner, providing comprehensive support to leadership teams across India and Australia. This position is key in enhancing talent management practices and driving HR initiatives aligned with business objectives.Reporting directly to the Global CHRO of DeepHealth, this role is integrated within the global HR leadership framework. The HRBP will collaborate closely with regional HR Business Partners and business leaders to ensure the alignment of talent strategies, performance management, and governance standards across the APAC region.This role demands a practical HR leader who is capable of operating at both strategic and operational levels, providing independent execution within a global matrix environment.In addition to typical HRBP responsibilities, this position will focus on talent management, encompassing performance management, managerial capability development, and succession planning. The HRBP will be instrumental in enhancing talent acquisition, fostering mid-career development, identifying high-potential employees, and implementing structured career pathing while adhering to enterprise HR frameworks.The ideal candidate will be a pragmatic HR leader who can provide clear direction to management and execute talent and people initiatives effectively in a global context.

As a Support Account Manager at Saviynt, you will play a pivotal role in ensuring our clients receive the highest level of service and support. You will be responsible for managing client relationships, resolving issues, and providing solutions that enhance client satisfaction. Your ability to communicate effectively and understand client needs will be essential in fostering long-term partnerships.

Join Samsara as a Technical Support Engineer III in Bengaluru, where you will play a crucial role in enhancing our customers' experiences with our innovative IoT solutions. You will be responsible for troubleshooting complex technical issues, providing top-tier support, and collaborating with cross-functional teams to ensure customer satisfaction. If you are passionate about technology and customer service, this is the perfect opportunity for you!

Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as a VMware L2 Support Engineer. We are seeking a highly skilled professional who will be responsible for providing advanced technical support for VMware solutions in a fast-paced environment. Your role will be pivotal in troubleshooting complex issues, ensuring optimal performance and reliability of VMware infrastructures.

Join Vendavo as a Support Engineer, where you will play a pivotal role in ensuring the seamless operation of our products. This position is integral in providing technical support while maintaining a strong understanding of business needs and delivering exceptional customer service.