Senior Technical Support Engineer - Privileged Access Management

Join Saviynt as a Senior Technical Support Engineer specializing in Privileged Access Management (PAM). In this pivotal role, you will be dedicated to ensuring a seamless adoption of Saviynt's PAM solutions by our customers. As part of the Customer Support team, your mission will be to assist clients with the deployment, operational management, and scaling of PAM solutions while delivering outstanding customer experiences and driving business success. Collaborate with various teams, including Sales, Customer Success, Engineering, and Product Management, to tackle intricate security challenges, influence design solutions, and enhance the overall PAM product offering.

Join Saviynt as a Senior Technical Support Engineer, where you'll be at the forefront of our AI-powered identity platform. Our solutions expertly manage and govern access to all organizational applications, data, and business processes, safeguarding digital assets while enhancing operational efficiency and minimizing compliance costs. With a commitment to innovation, Saviynt is leading the charge in identity security, helping premier brands, Fortune 500 companies, and government entities navigate the complexities of the AI landscape. Discover more at www.saviynt.com.

As organizations rapidly transition to cloud technologies, the significance of cloud security continues to rise. Britive stands as a leader in the cloud security landscape, offering the only contemporary privileged access management platform that delivers comprehensive visibility, dynamic privilege management, and secrets governance across cloud infrastructures, platforms, and SaaS solutions.Our innovative, patent-pending technology is utilized by numerous large enterprises and Fortune 500 companies, earning us a reputation as one of the most exciting Cloud Security startups. Founded by seasoned experts in the CyberSecurity sector with a track record of successful ventures, Britive is supported by leading venture capitalists.

Join our dynamic team as a Senior Technical Support Engineer specializing in ServiceNow. In this role, you will be responsible for providing high-level technical support and solutions to our clients, ensuring their issues are resolved efficiently and effectively. Your expertise in ServiceNow will be vital in enhancing our service delivery and customer satisfaction. Collaborate with cross-functional teams to troubleshoot complex issues and contribute to system improvements.

Join Figma as a Technical Support Manager in Bengaluru, where you will lead a dynamic team dedicated to delivering exceptional support to our users. In this role, you will be responsible for overseeing technical support operations, ensuring customer satisfaction, and driving continuous improvement in support processes. We are looking for a strategic thinker with a passion for customer service and a strong technical background.

Role Overview Betsol is looking for a Technical Support Engineer in Bengaluru. This role focuses on helping clients solve technical problems and maintain a high level of customer satisfaction. Collaboration with the development team is a regular part of the job to address and resolve issues. What You Will Do Respond to client support requests and troubleshoot technical issues Work with the development team to identify and fix problems Ensure clients receive timely and effective solutions

About the Role Betsol is hiring a Technical Support Engineer in Bengaluru. This role focuses on helping clients resolve technical issues and improve their experience with Betsol products. The work centers on customer service and troubleshooting, supporting clients as they navigate technical challenges.

Join InterviewMaster as a Technical Support Engineer/Executive, where you'll be at the forefront of our commitment to customer satisfaction. In this role, you will assist users by troubleshooting technical issues, providing solutions, and ensuring a seamless experience with our products. Your keen problem-solving skills and dedication to quality service will contribute significantly to our mission of excellence.

Join Samsara as a Technical Support Engineer III in Bengaluru, where you will play a crucial role in enhancing our customers' experiences with our innovative IoT solutions. You will be responsible for troubleshooting complex technical issues, providing top-tier support, and collaborating with cross-functional teams to ensure customer satisfaction. If you are passionate about technology and customer service, this is the perfect opportunity for you!

Job Description: Senior Technical Support Engineer (Level 3)Location: Remote or regionally basedDepartment: Customer Support and Services (CSS)Reports To: Manager, L3 Technical SupportJob SummaryAt NETGEAR, we are on the lookout for a talented and customer-focused Level 3 Technical Support Engineer to join our expanding IT & AV technical support team. In this pivotal role, you will serve as a vital escalation point between our Level 1/Level 2 support teams and engineering, tackling intricate networking and AV-over-IP issues for our esteemed professional clientele. Your responsibilities will include assisting IT & AV integrators, consultants, and end users by troubleshooting configurations, conducting diagnostics, and promoting best practices to ensure seamless deployments of NETGEAR’s range of switches, WiFi access points, and associated technologies. This role demands a blend of deep technical troubleshooting expertise, excellent communication skills, and a fervent dedication to resolving networking challenges in a fast-paced, growth-oriented environment.Key Responsibilities· Serve as the technical support escalation point for IT and AV customers, delivering thorough troubleshooting and resolution for advanced tickets involving NETGEAR equipment, with a preference for direct customer engagement via phone.· Diagnose and address complex technical challenges related to:- Layer 2 and Layer 3 switching- QoS / IGMP / STP- AV protocols and interoperability (Dante, NDI, AES67, etc.)- Routing protocols- Wireless networking· Collaborate closely with engineering and product teams to escalate and rectify bugs or undocumented behaviors, ensuring optimal customer satisfaction.· Aid in advanced configurations, firmware validation, and product behavior replication within laboratory settings.· Document solutions, root causes, and workarounds within the knowledge base to facilitate the continuous enhancement of support operations.· Provide insights to product and development teams regarding recurring issues, customer feature requests, and usability enhancements.· Stay informed about emerging networking and AV technologies, including NETGEAR product roadmaps and firmware updates.· Participate in proactive support initiatives, such as developing support guides, training lower-tier support teams, and creating customer-facing webinars or documentation.· Monitor, identify, and report trends in escalations.Qualifications· 2–4+ years of experience in technical support, network operations, or field support roles, particularly in AV-over-IP or enterprise switching environments.· Strong analytical and troubleshooting skills, with the ability to work collaboratively with multi-disciplinary teams.· Excellent verbal and written communication skills, with a focus on customer engagement.· A passion for technology and problem-solving.

Join Saviynt, a pioneering AI-driven identity platform, as we redefine the management and governance of both human and non-human access across all applications, data, and business processes. With a commitment to safeguarding digital assets and enhancing operational efficiency, Saviynt is trusted by Fortune 500 companies and government institutions alike to streamline compliance costs and secure their digital transformations. As organizations embrace AI, we empower them to accelerate their deployments securely. For more details, visit www.saviynt.com.The Principal Technical Support Engineer will spearhead the design, development, and implementation of AI-driven automation solutions that revolutionize customer support operations. This multifaceted role requires a robust technical background in Artificial Intelligence and Machine Learning, coupled with exceptional program management and stakeholder engagement skills. The successful candidate will oversee cross-functional projects, manage comprehensive AI project lifecycles, and drive significant enhancements in customer satisfaction, operational efficiency, and scalability.

About CodeRabbitCodeRabbit is a pioneering research and development firm dedicated to creating highly efficient systems for human-machine collaboration. Our mission is to develop the next generation of AI-powered code review tools that foster a collaborative partnership between human expertise and advanced algorithms, significantly enhancing productivity beyond what individual engineers can achieve. By integrating sophisticated language models with human creativity, we aim to redefine the standards of software development efficiency and quality.Role OverviewWe are in search of outstanding problem-solvers who excel in addressing intricate technical challenges and possess a genuine desire to support customers in maximizing the potential of our AI-driven code review tool. As a Product Advocate at CodeRabbit, you will serve as the essential link between our groundbreaking AI technology and the developers who utilize it, offering expert assistance through various support channels and real-time communication platforms while championing our product!You will encounter complex inquiries that may not have straightforward solutions, ranging from nuanced edge cases in our AI's code reviews to assisting teams in optimizing their review workflows. We seek a candidate who can not only resolve these issues but also help set the benchmark for exemplary product advocacy in the rapidly evolving field of AI-assisted development.Your hands-on insights will be crucial in influencing the future trajectory of our product. By collecting real-world feedback and identifying trends from developer interactions, you will play a pivotal role in refining our offerings and enhancing the code review experience.Key ResponsibilitiesEngage directly with customers to troubleshoot, debug, reproduce, and resolve complex technical issues.Educate customers on optimal product usage to ensure they derive maximum value.Arrange Zoom meetings with customers to resolve concerns, enhance their experience, and promote product adoption.Assist the sales team in customer conversion and retention initiatives.Collaborate with developers to identify defects and opportunities for product enhancement.Enhance product serviceability by testing new features and developing tools to facilitate our deployments and auto-support infrastructure.Analyze our existing customer base to mitigate and minimize risks in the installation base.

Who are we?Ema is revolutionizing AI technology to empower every employee within enterprises, enhancing creativity and productivity. Our innovative platform enables companies to automate repetitive tasks with Ema, the Universal AI employee. Established by former executives from Google, Coinbase, and Okta, along with seasoned entrepreneurs, we boast strong backing from leading global investors. Our operations are based in Silicon Valley and Bengaluru.Who are you?As a Senior Support Engineer, you will provide exceptional post-deployment support for our product and solution implementations. You possess a customer-first mindset, remain composed under pressure, and excel in triaging complex issues, reproducing problems, and facilitating cross-functional resolutions in collaboration with Implementation and Engineering teams.Your role involves acting as the customer advocate, ensuring that issues are tracked, prioritized, and resolved with clarity, urgency, and high standards of quality.Roles and ResponsibilitiesManage customer-facing incident management and escalations for post-deployment enterprise accounts.Triage incoming issues by collecting context, logs, reproduction steps, and customer impact.Generate clear, actionable bug reports and support tickets with thorough reproduction steps and diagnostics.Collaborate closely with Implementation and Engineering teams to expedite issue resolution.Monitor and manage SLAs and key support metrics including FRT, TAT, AHT, and CSAT.Provide proactive and regular status updates to customers and internal stakeholders.Communicate effectively with both technical and non-technical customer teams during incidents and escalations.Identify recurring issues and contribute to the enhancement of documentation, runbooks, and support processes.Maintain and improve internal knowledge bases, troubleshooting guides, and escalation playbooks.Validate fixes, coordinate customer confirmations, and support follow-ups post-resolution.Participate in escalation and on-call rotations as necessary.

Welcome to Adyen! Adyen is a leading financial technology platform that provides a comprehensive solution for payments, data, and financial products, serving renowned clients such as Meta, Uber, H&M, and Microsoft. Our mission is to empower businesses to achieve their ambitions through innovative financial solutions. We foster a dynamic environment where our team members can thrive, supported by a culture that promotes personal and professional development. Our motivated team tackles complex technical challenges collaboratively, delivering ethical and innovative solutions that accelerate business growth. Your Role as a Technical Support Engineer As a Technical Support Engineer, you will be the first point of contact for our global merchants. Your responsibilities will include collaborating with various teams within Adyen (both technical and commercial) to ensure seamless payment processing for our merchants, directly impacting their business growth and success. Our team is highly focused on merchant support, driven, and celebrates shared victories. You will be part of a diverse international support team, working around the clock to provide assistance using a follow-the-sun model. The extensive technical expertise of our team is invaluable to both our merchants and internal stakeholders. Key Responsibilities Serve as a primary source of knowledge on the Adyen platform, APIs, web technologies, and industry integration best practices. Support merchants throughout their lifecycle by providing direct technical assistance. Act as an advocate for internal products, tracking processes and relaying merchant feedback and issues for continuous improvement. Guide merchants on optimal implementation practices while addressing their specific concerns. Who You Are You possess 4-8 years of professional experience in technology support and operations. You understand that every interaction with a merchant is an opportunity for exceptional customer service and strive to deliver a consistent support experience across all regions. Strong written and verbal communication skills in English are essential. You are innovative and possess excellent problem-solving abilities.

Join Armis, a leader in cyber exposure management and security, dedicated to safeguarding the entire attack surface and managing an organization’s cyber risk exposure in real time. In an increasingly dynamic and perimeter-less environment, Armis empowers organizations to continuously see, protect, and manage their critical assets from the ground to the cloud. We serve Fortune 100, 200, and 500 companies, alongside national governments and local entities, ensuring the security of vital infrastructure and the safety of society 24/7.Headquartered in California, Armis is a privately held company at the forefront of the cybersecurity market.Location: This is a hybrid position based in Bengaluru, India, requiring in-office presence at least 2 days a week.As a pivotal member of the Armis family, you will work alongside passionate individuals on a mission to enable large organizations to harness the latest connected devices without the threat of cyber attacks. Armis leads the charge with its agentless device security platform, expertly designed to protect unmanaged and IoT devices through passive, real-time asset inventory, risk management, and threat detection & response solutions that prevent cyber disruptions.The Technical Support Team is crucial in ensuring that our clients leverage Armis products effectively. Supporting our customers to resolve challenging technical security issues is essential to achieving our mission. Our technical support team works collaboratively with Operations, R&D teams, Solution Architects, Product, Customer Success, and other departments to guarantee seamless onboarding, deployment, and continuous support for our customers.Your Role:As a Tier 2 Technical Support Engineer, you will provide second-level support focused on English-speaking global customers. You will become a key knowledge resource for our expanding customer base, addressing and resolving critical technical issues. Your innovative solutions and proactive approach will foster a memorable experience for our customers.In your daily responsibilities, you will take ownership of customer cases, troubleshooting and resolving their issues to ensure they maximize our products' value. You will engage in projects within various teams to create a significant company-wide impact.

Discover OktaAt Okta, we are recognized as The World’s Identity Company, empowering individuals to securely utilize technology, regardless of the device or application. Our innovative solutions, including the Okta Platform and Auth0 Platform, deliver robust access, authentication, and automation, ensuring that identity remains central to business security and growth.We embrace diverse perspectives and experiences, seeking lifelong learners who can contribute to our mission with their unique insights. Join us on our journey to create a world where identity truly belongs to you.About Access Essentials - Core ProductThe Access Management division at Okta focuses on developing platform features that facilitate authentication and authorization across Okta-protected resources. Our goal is to ensure customers can access these resources both seamlessly and securely. We engineer Okta cloud services and client software that enable users to easily log into devices and utilize Okta authenticators for secure application access. As part of Okta's R&D Engineering team, we are dedicated to pushing the boundaries of what identity can achieve. Learn more about our engineering initiatives on our blog.About the RoleWe are in search of an experienced Engineering Manager to oversee multiple critical product areas within the Access Essentials team. The ideal candidate will be adept at leading cross-functional teams, driving innovative solutions, and enhancing our product offerings to meet customer needs.

FEQ426R542 As a Senior Technical Enablement Specialist at Databricks, you will leverage your enablement expertise to spearhead the creation of training materials tailored for Databricks Technical Support Engineers. This includes curating content and collaborating closely with Subject Matter Experts (SMEs) and Technical Curriculum Developers. Your portfolio will encompass comprehensive onboarding and ongoing training initiatives aimed at enhancing both technical and interpersonal skills for our Technical Support Engineers. As a vital member of the Databricks Support Enablement Team, your responsibilities will include: (1) staying informed about the latest advancements and offerings from Databricks in the Support domain, (2) collaborating with our enablement team to thoroughly understand the business requirements for support services, (3) developing impactful training programs for support staff, and (4) partnering with a team of technical enablement specialists to curate and design essential content for these programs. Key Outcomes: Utilize your Databricks and enablement expertise to lead the design, curation, and maintenance of training programs for Databricks Technical Support, partners, and internal teams, focusing on the latest features in data engineering. Collaborate with subject-matter experts and technical enablement specialists to identify needs for new courses and updates to existing content. Enhance Support KPIs through the successful implementation of enablement programs, focusing on measurable outcomes.

Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as an Identity & Access Management Associate. In this role, you will be responsible for managing user identities, ensuring secure access to our systems, and supporting our compliance efforts. You will work closely with cross-functional teams to implement and maintain identity management solutions.

Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as an Access Management Specialist. In this pivotal role, you will be responsible for implementing and managing access control systems to ensure the security and integrity of our client's information assets. Your expertise will help us maintain compliance with industry standards and best practices.As an integral part of our team, you will collaborate with various departments to assess access requirements and create tailored solutions that meet business needs while safeguarding sensitive data.

Join our dynamic team as a Technical Support Engineer, where you will leverage your expertise in SQL queries and reporting to deliver exceptional support to our clients. You will be responsible for troubleshooting issues, providing solutions, and ensuring a seamless user experience.Your strong communication skills will enable you to convey complex technical concepts effectively to both technical and non-technical stakeholders. We are looking for a proactive problem solver who thrives in a fast-paced environment and is eager to contribute to our team's success.