About the job
About Zscaler
Zscaler builds cloud-native security solutions that help organizations connect users, devices, and applications securely, wherever they are. The company’s Zero Trust Exchange platform uses a large security data lake and AI-driven tools to protect against cyber threats and data breaches. Zscaler’s approach centers on impact, transparency, and a culture that values results over hierarchy. Teams work with urgency and openness, focusing on customer needs, collaboration, and accountability.
Role Overview: Senior Technical Success Manager
The Senior Technical Success Manager joins the Customer Success Organization in the UK, reporting to the Manager of Technical Success Management. This role serves as the main post-sales contact for customers, especially public sector partners, helping them adopt and optimize Zscaler’s solutions during their Zero Trust transformation.
What You Will Do
- Act as the primary technical advisor for customers after the sale, guiding them through their Zero Trust journey
- Support customers in adopting and optimizing Zscaler solutions to meet digital transformation goals
- Build and maintain strong relationships with customer teams, focusing on the public sector
- Provide expert guidance and ensure customers successfully use Zscaler’s products
What Zscaler Looks For
- Experience working with customers in a technical advisory or success management role
- Ability to communicate complex concepts clearly and build trust with stakeholders
- Motivation to solve challenging problems and contribute to cybersecurity in the AI era
- Comfort working in a results-driven, collaborative environment
Location
Based in the City of London Corporation, United Kingdom.

