Senior Support Engineer at LanceDB | Headquarters

About LanceDBLanceDB is an innovative, developer-centric, open-source data lake designed for multimodal AI applications. From ultra-scalable vector search capabilities to sophisticated retrieval processes for RAG, LanceDB serves as the cornerstone for your AI applications, enabling the development of groundbreaking solutions and addressing complex requirements in today's tech landscape.About the RoleWe are seeking a highly skilled Senior Solutions Engineer who merges a profound technical comprehension of AI/ML infrastructure with exceptional communication and solution development skills. In this pivotal role, you will act as a trusted advisor to potential customers, design partners, and key accounts, effectively connecting cutting-edge AI engineering with practical business use cases.This position is perfect for individuals who excel at the crossroads of technical expertise and customer engagement, relishing the opportunity to create tailored solutions, demonstrations, and integrations that highlight LanceDB’s capabilities in production settings.Your Responsibilities Will IncludeLead technical discussions in pre-sales environments—collaborating with account executives to define, design, and articulate the advantages of LanceDB tailored to specific customer workflows.Conduct technical discovery and architecture design sessions with prospects spanning various sectors, including AI infrastructure, LLM operations, and multimodal data pipelines.Create and present custom demonstrations and proof-of-concepts to showcase how LanceDB addresses complex challenges related to RAG, vector search, and feature engineering.Serve as a liaison between customer challenges and our engineering/product teams—providing insight that informs roadmap priorities based on real-world feedback.Collaborate closely with design partners and early adopters to ensure successful onboarding and expansion of the product.Promote an exceptional developer experience with a keen focus on documentation, SDK usability, and integration workflows.RequirementsYou thrive in a dynamic, fast-paced startup atmosphere and enjoy collaborating with high-caliber teams.You possess 5+ years of experience in roles such as Sales Engineer, Solutions Engineer, ML Engineer, or in AI Infrastructure, specifically dealing with AI/ML products or platforms.A strong understanding of AI/ML frameworks like PyTorch and TensorFlow, along with their integration into infrastructure for model training, fine-tuning, and inference.

Forward Deployed Engineer – LanceDBLocation: San Francisco Bay Area (In-Person / Hybrid)Team: EngineeringJob Type: Full-TimeAbout LanceDBAt LanceDB, we are pioneering the future of data management with our open-source, cloud-native vector database and multimodal AI lakehouse. Our platform is designed using a high-performance columnar format, empowering developers and businesses to create scalable, real-time search and analytics applications that integrate vectors, structured data, and AI workflows seamlessly. With options for both embedded and managed deployment models, alongside rich SDKs in Rust, Python, and other programming languages, LanceDB is expertly crafted to enhance state-of-the-art retrieval, feature engineering, and large-scale AI systems.Role OverviewJoin our dynamic Engineering team as a Forward Deployed Engineer (FDE). In this pivotal role, you will bridge the gap between deep systems engineering and direct customer engagement. You will collaborate closely with our strategic clients in the Bay Area to architect, deploy, and optimize LanceDB in high-demand production settings.This is a highly technical, product-facing role. You will not only solve customer challenges but also contribute production-quality code and valuable insights back to LanceDB’s core product lines. Your practical experience in deploying LanceDB alongside modern data infrastructures will play a crucial role in shaping our product architecture, APIs, and overall performance.What You’ll DoLead on-site and remote technical deployments of LanceDB with enterprise clients, focusing on architecture design, performance tuning, and operational stability.Develop and maintain production-grade code in Rust and Python for customer integrations and internal tools.Contribute code upstream to LanceDB’s core repositories, including bug fixes, feature enhancements, and architectural adjustments based on client needs.Gather and relay structured product feedback from customer interactions to product and engineering teams, shaping future roadmaps and designs.Integrate LanceDB into existing data and AI infrastructure stacks like Spark and Ray.Troubleshoot and resolve complex challenges related to distributed systems and cloud environments.

About LanceDBLanceDB is an innovative, developer-centric, open-source database designed for multimodal AI applications. With features such as hyper-scalable vector search and advanced retrieval for Retrieval-Augmented Generation (RAG), along with streaming training data and interactive exploration of extensive AI datasets, LanceDB serves as the premier foundation for your AI applications, empowering some of the most revolutionary projects today.About the RoleWe are on the lookout for a seasoned Fullstack Engineer to become part of our elite team, enhancing the user experience at the forefront of high-performance vector databases in the cloud.Your ResponsibilitiesCrafting exceptional experiences for users to explore and manage their multimodal data.Collaborating closely with team members and designers to optimize user experience.Developing scalable backends for LanceDB Cloud that deliver a serverless experience for vast datasets.Working at a rapid pace with a talented team of core contributors to groundbreaking projects like Python Pandas, Apache Arrow, Delta-rs, and Hadoop, to shape the next generation of data systems for AI.Preparing for future leadership roles as the team expands.Driving initiatives to elevate architecture standards and best practices within the company.Utilizing our tech stack: Typescript, React, Python, Rust, AWS, Google Cloud, Azure, Kubernetes, and Terraform.

About LanceDBLanceDB is an innovative, developer-centric, open-source database designed for multimodal AI applications. We provide robust solutions ranging from hyper-scalable vector search capabilities to advanced retrieval for Retrieval-Augmented Generation (RAG). LanceDB is your ideal partner for creating AI applications, enabling seamless interaction with large-scale AI datasets and powering some of the most cutting-edge applications across various industries.About the RoleWe are seeking a Senior Open Source Engineer to enhance the presence of LanceDB within the extensive data infrastructure ecosystem. You will engage in projects that sit at the convergence of high-performance computing, big data, and open-source systems. Your contributions will drive integrations, optimize distributed operations, and support initiatives within the Apache and AI communities.Key ResponsibilitiesLead open-source community initiatives to integrate the Lance format with systems such as Spark, Hive Metastore, Presto, Trino, and Ray.Design and sustain efficient distributed operations for Lance datasets.Develop optimized indices to facilitate predicate pushdown and enhance query performance in Spark, Ray, or Trino.Engage in the development of table formats, data encodings, and various components of the Lance format using Rust.Manage and enhance internal data processing infrastructure.Advocate for the Lance format in open-source forums and at major Big Data conferences.RequirementsOver 10 years of experience in developing high-performance databases, big data systems, or large-scale data services.In-depth knowledge of the internal workings of open-source Big Data or AI training systems such as Hadoop, Spark, Flink, Ray, Iceberg, Delta Lake, Hudi, ClickHouse, Trino, Presto, PyTorch, or JAX.Extensive experience with high-performance computing using Java or Scala.Familiarity with Rust is preferred, or a strong willingness to learn.Demonstrated ability to work efficiently, independently, and collaboratively within a high-caliber team environment.Preferred QualificationsActive contributor, committer, or PMC member in Apache or other significant open-source projects.Experience with Java, Rust, C++, Apache Arrow, DataFusion, Parquet, Iceberg, or Delta Lake is a plus.

Join our dynamic team at gumloop as a Solutions Engineer, where you will be at the forefront of driving innovative solutions for our clients. In this role, you will collaborate closely with cross-functional teams to design, implement, and support cutting-edge technology solutions that enhance customer experiences.You will leverage your technical expertise to understand client requirements and deliver tailored solutions. Your contributions will be pivotal in ensuring successful project outcomes and fostering long-term client relationships.

Join Cloudflare as a Senior Solutions Engineer, where you will leverage your technical expertise and fluency in Russian to provide exceptional solutions to our clients. In this role, you will work closely with both customers and internal teams to design and implement cutting-edge security and performance solutions tailored to meet diverse business needs.

About SemgrepSemgrep is at the forefront of code security innovation, enabling developers to create without compromising on safety. Our platform empowers teams to detect, report, and resolve genuine vulnerabilities before deployment, leveraging adaptive security that evolves with the development process. Semgrep seamlessly integrates into developers' workflows, providing essential safeguards that allow for rapid advancement without sacrificing security. Our AI-driven solutions intelligently minimize false positives, focusing on actionable vulnerabilities, as validated by 95% of security reviewers across over 6 million findings. We are committed to making zero false positives a reality, significantly reducing the workload for AppSec teams by allowing them to prioritize critical issues more efficiently.Founded in San Francisco and supported by prestigious investors such as Menlo Ventures, Felicis Ventures, Lightspeed Venture Partners, Redpoint Ventures, and Sequoia Capital, Semgrep is recognized by Gartner as a leader in Application Security Testing, trusted by top organizations like Snowflake, Dropbox, and Figma. Discover more at semgrep.dev.About the RoleAs a Senior Solutions Engineer at Semgrep, you will play a crucial role within our diverse team, facilitating developers across the globe in building secure applications. Your interactions with clients will directly enhance their development processes by identifying and mitigating software vulnerabilities ahead of production. You will act as the technical authority, collaborating with customers to comprehend their objectives and hurdles, integrating our solutions into their systems, and ensuring optimal value delivery.While prior experience in a dynamic tech setting is advantageous, we prioritize your problem-solving capabilities over your background. If this position sparks your interest, we encourage you to apply even if you don't meet every requirement!Location: Applicants must be located in San Francisco, CA.What You’ll DoBecome a subject matter expert on Semgrep and its integration into the software development lifecycle.Define and manage each customer engagement with a focus on clear objectives and success metrics.Effectively communicate to customers how our platform stands out in enhancing their security initiatives with increased speed, precision, and adaptability compared to other solutions.

Role overview The Senior Solutions Engineer for Enterprise Accounts at Cloudflare, Inc. focuses on supporting enterprise clients in San Francisco. This hybrid position combines technical expertise with a strong understanding of client needs, aiming to enhance the customer experience through tailored solutions using Cloudflare's services. What you will do Partner with enterprise customers to gather requirements and recommend suitable technical solutions. Work collaboratively with internal teams at Cloudflare to ensure solutions are delivered in line with client expectations. Help drive ongoing improvements and contribute to innovation in the solutions provided to customers. Location This role is based in San Francisco and follows a hybrid work model, blending in-office and remote work.

About Neo4j:Neo4j is the leading graph intelligence platform designed to turn vast amounts of data into actionable insights, fueling the development of next-generation intelligent applications and AI systems. By offering enterprise-ready knowledge graphs that ensure accuracy, explainability, and governance, we provide unrivaled graph capabilities that can be deployed seamlessly across diverse environments and data sources. Trusted by 84 of the Fortune 100 and backed by the largest graph community globally, we deliver intelligence that drives meaningful results.Our platform is built for versatility, enabling integration across all cloud environments to create dynamic, personalized, and autonomous AI systems. We are committed to delivering faster results and contextual knowledge that positively impacts customers and employees across various sectors.Our Vision:At Neo4j, we have consistently dedicated ourselves to helping the world derive value from data. In an era where business, society, and knowledge are increasingly interconnected, our technology fosters innovation by enabling organizations to discover and understand complex data relationships. As pioneers in the graph database space, we are redefining how businesses leverage their data to remain competitive and drive innovation.As a Senior Solution Engineer at Neo4j, you will be a vital contributor to our success. Working within our regional go-to-market team, you will collaborate closely with our sales executives and engage with clients to demonstrate how the Neo4j Graph Intelligence Platform can effectively address their critical business challenges. You will play a hands-on role during the client evaluation process, providing advisory support throughout their journey to realizing value. Our Solution Engineers engage with organizations across various industries, including Financial Services, Telecommunications, Technology, and Life Sciences, helping them to understand the business and technical advantages of utilizing Neo4j's graph database and analytics technology. You will have the opportunity to evolve into a thought leader in graph technology and tackle high-value challenges that extend beyond traditional data solutions.Required Locations:Bay Area/Southern CaliforniaWe will also consider: Seattle, Denver & Phoenix

About UsAt Reducto, we empower AI teams to accurately process real-world enterprise data. Our cutting-edge solutions unlock vast amounts of unstructured data—ranging from financial documents to health records—by training vision models to interpret these files intuitively, similar to human comprehension. This capability allows for scalable product development, model training, and process automation.With an impressive 7x year-over-year revenue growth, we collaborate with hundreds of leading organizations, including top AI teams and major enterprises. Our success is backed by over $100 million in funding from renowned investors such as A16z, Benchmark, and First Round Capital. We are seeking a dedicated Solutions Engineer to leverage our momentum and enhance our go-to-market strategies.The OpportunityJoin Reducto's solutions team as a key player in our customer engagements, facilitating sales and implementations with your technical prowess. You will serve as a vital link between our go-to-market and engineering teams, addressing the intricate needs of our enterprise clients. Your contributions will help shape the future growth of our organization.

Join Antithesis: Shaping the Future of Software TestingAt Antithesis, we are on a transformative journey to revolutionize the testing and release process of contemporary distributed systems. Our innovative platform is highly regarded by engineering teams that prioritize exceptional reliability, scalable performance, and comprehensive technical insights. We recognize the challenges developers face—whether it's dealing with production outages, stressful on-call weeks, or release delays due to elusive bugs. If you're driven by a passion for developer-centric tools, system resilience, and achieving correctness, we want to hear from you!Your Role as a Solutions EngineerWe seek a creative problem solver, an enthusiast who thrives on challenges and embraces unconventional thinking. As a Solutions Engineer, you will leverage the full suite of Antithesis tools and technologies to identify bugs and disrupt our customers' software positively. You will also play a pivotal role in communicating the groundbreaking approaches to software testing and reliability that Antithesis introduces to the industry.Key ResponsibilitiesConduct Proof-of-Concept (POC) engagements to showcase the value of Antithesis products to prospective customers.Engage in onboarding activities for new customers.Assist the sales team with technical assessments and consultations.Facilitate workshops for customers on Property-based Testing (PBT) and related subjects.Identify bugs within open source software.Provide thought leadership in testing complex systems.Create, maintain, and demonstrate product demos.Guide clients and prospects in utilizing the Antithesis platform and its testing methodologies.

At Stytch, we are revolutionizing user authentication and fraud prevention tools, empowering developers to create sophisticated authentication workflows effortlessly and swiftly.We are on the lookout for a skilled Solutions Engineer who excels in educating, problem-solving, and nurturing relationships with developers from leading companies. In this pivotal role, you will delve into our customers' needs, articulate solution designs, and spearhead technical assessments. As the authentication subject matter expert, you will collaborate with our customers' engineering teams to facilitate a seamless and efficient evaluation process.This is a full-time, hybrid position based in the San Francisco Bay Area. While we do not require you to be on-site five days a week, we value in-person collaboration and expect you to work in the office 2-3 days per week.

As a Solutions Engineer at method, you will play a pivotal role in bridging the gap between our innovative technology solutions and our clients' needs. You will collaborate with cross-functional teams to design, develop, and implement tailored solutions that drive efficiency and growth. Your technical expertise and exceptional communication skills will be essential in providing outstanding customer support and ensuring our clients achieve their business objectives.

Position OverviewAs a Senior Solutions Architect, you will play a pivotal role as the primary technical lead and sales engineer for ePlus's innovative product and service solutions. Your expertise will be crucial in supporting the regional sales team to enhance revenue generation and optimize engagement within our customer account portfolio. Collaborating with our team of master architects, engineers, and consultants, you will have the chance to deeply understand our clients’ requirements and devise actionable, sustainable IT roadmaps to achieve their goals.Your Impact Key responsibilities include:Delivering technical expertise to sales teams and clients in your designated solution focus area.Building trust and establishing credibility as a key advisor to ePlus’s sales team and clientele.Conducting engaging customer presentations showcasing ePlus’s core competencies and technical offerings for your assigned accounts.Supporting the sales team with comprehensive account planning related to technical aspects of hardware, software, and services opportunity qualification and development.Drafting and authoring technical sections for RFP/RFI/RFQ responses.

About the TeamThe IT Systems Operations team is crucial in connecting Security, Engineering, and Employee Technology platforms, ensuring that employee-facing systems, identity workflows, and enterprise applications operate smoothly and reliably as the organization grows.In addition to implementation, the team creates structured operating patterns that guarantee platform changes, access models, integrations, and lifecycle workflows evolve safely and consistently throughout the enterprise environment.About the RoleAs an IT Solutions Engineer, you will take ownership of identity-connected enterprise SaaS platforms and system change controls to uphold OpenAI’s compliance standards. Your responsibilities will include ensuring that production configurations, access models, and platform changes are compliant, auditable, and operated through defined controls. You will manage and operationalize controlled system and workflow changes across various identity platforms, SaaS applications, collaboration tools, and enterprise infrastructure.Collaboration with Security, Platform Engineering, and IT Support Operations is essential, as you will:Ensure consistent behavior of identity and access workflows across systemsImplement structured rollout and configuration practices for enterprise applicationsEnhance visibility and traceability of system changes affecting employee workflowsTranslate operational requirements into durable automation and policy-aligned implementationsSuccess in this position requires not only strong engineering skills but also sound operational judgment, meticulous documentation practices, and effective cross-functional collaboration.In this role, you will:Enterprise SaaS & Identity Platform OwnershipManage administration and operational stewardship of enterprise SaaS and identity-connected platforms, ensuring configuration integrity, access governance, and compliance with established control requirements.Oversee onboarding, access modification, and offboarding workflows aligned to standardized entitlement models.Guarantee reliable propagation of lifecycle events across downstream systems and maintain an accurate, auditable access state.

About SentrySentry is dedicated to transforming the software development landscape. We believe that bad software should be a thing of the past. Our mission is to empower developers to create high-quality software swiftly, allowing us all to enjoy technology without the headaches of bugs and performance issues.With over $217 million in funding and a community of more than 100,000 organizations that trust our vision, we are proud to deliver cutting-edge performance and error monitoring solutions. Our tools are utilized by industry leaders like Disney, Microsoft, and Atlassian, enabling them to minimize time spent on troubleshooting and maximize time spent innovating.At Sentry, we champion a hybrid work culture across our global locations. With designated in-office days on Mondays, Tuesdays, and Thursdays, we foster collaboration and teamwork. If you are passionate about building tools that enhance the digital experience, join us in shaping the future of software monitoring.About the Role:As a key member of the Solutions Engineering team at Sentry, you will play an integral role in assisting our largest clients with the seamless integration of Sentry into their applications and workflows. From SDK integration to ensuring that alerts and issues are routed appropriately, your expertise will be vital in optimizing customer implementations and usage. Your goals will include:Empowering developers to swiftly identify and resolve application slowdowns and errors.Enhancing development team productivity and elevating customer satisfaction levels.Your Responsibilities Will Include:Understanding customer challenges and objectives to create tailored implementation and onboarding strategies that deliver business value.Creating best practices and educational materials focused on error and performance management, including “how-to” articles and videos.Serving as a trusted advisor and subject-matter expert, guiding customers in software engineering and monitoring best practices.Facilitating workshops that promote deeper engagement and broader adoption of Sentry's solutions.Collaborating cross-functionally to provide valuable feedback to product and development teams, aligning Sentry's roadmap with customer needs and improving time-to-value.You Will Thrive in This Role If You:Enjoy discussing technology and engaging with engineers and technical leaders.Flourish in a dynamic environment and embrace diverse challenges.

Role Overview Mixpanel is looking for a Solutions Engineer in San Francisco (hybrid) to work closely with clients on technical projects. This role focuses on helping customers get the most from Mixpanel’s analytics platform, addressing technical questions, and supporting their integration and adoption efforts. What You Will Do Partner with clients to understand their technical needs and business goals Guide customers through implementation and integration of Mixpanel’s analytics tools Troubleshoot and resolve technical issues as they arise Collaborate with internal teams to deliver solutions that improve customer engagement and business outcomes Location This position is based in San Francisco with a hybrid work arrangement.

About Resolve AIAt Resolve AI, we are revolutionizing the engineering landscape by developing an autonomous AI Production Engineer designed to diagnose and resolve intricate system challenges comprehensively.Founded by industry pioneers Spiros Xanthos and Mayank Agarwal, who were instrumental in the creation of OpenTelemetry and led Splunk Observability, our team has successfully exited to Splunk and VMware.We have secured over $150M in funding from leading investors such as Lightspeed, Greylock, Unusual Ventures, and individual backers including Jeff Dean (Chief Scientist, Google DeepMind), Thomas Dohmke (CEO, GitHub), and Reid Hoffman (Founder, LinkedIn).This is a unique chance to join Resolve AI at a pivotal moment in our growth. If you are eager to contribute to an AI-driven company committed to enhancing engineering efficiency, we would love to hear from you.

At Intercom, we are pioneers in AI-driven customer service, dedicated to transforming the way businesses engage with their customers. Our innovative AI agent, Fin, facilitates seamless customer interactions, providing top-notch service that is available around the clock. This technology allows businesses to not only enhance their customer support but also redefine their entire customer experience. Combined with our Helpdesk, Fin creates the Intercom Customer Service Suite, an integrated solution tailored for handling complex inquiries that necessitate human intervention.Since our inception in 2011, Intercom has earned the trust of nearly 30,000 businesses worldwide, setting a new benchmark in customer service. Our relentless pursuit of excellence, guided by core values of innovation and speed, ensures that we consistently provide exceptional value to our clients.What’s The Opportunity?As an AI-first company, Intercom is at the forefront of revolutionizing customer service delivery. Our platform, driven by the advanced AI Agent Fin, seamlessly integrates automation with human empathy, establishing new standards for customer support. In this role, you will play a crucial part in shaping the future of AI-enabled customer service, showcasing the remarkable potential of artificial intelligence to our clients. By articulating a visionary approach and delivering impactful solutions, you will make AI-powered support a reality for our customers.About the Role:We are seeking a talented Solutions Engineer to join our dynamic Customer Solutions Team. In this role, you will engage directly with clients, serving as their trusted advisor and playing a key role in delivering value throughout the sales process. With a natural curiosity and strong problem-solving abilities, you will collaborate closely with the Product, R&D, and Engineering teams to ensure that our AI solutions are aligned with customer needs.What Will I Be Doing?Lead technical discovery sessions to uncover and address customer needsProvide an outstanding pre-sales experience by effectively communicating Intercom's value and technical expertiseConduct insightful, value-oriented solution reviews and in-depth technical discussionsDesign and execute customized Proof of Concepts (POCs) to highlight Intercom's capabilitiesAct as the primary resource for RFPs and customer security inquiries, using standardized materials and escalating complex issues as necessaryWork cross-functionally with Product and Engineering teams to represent customer feedback, informing product planning and development