Senior Support Engineer at LanceDB | Headquarters

Join LanceDB as a Senior Support Engineer and play a critical role in enhancing our customer experience. As part of our dynamic team, you will leverage your technical expertise to troubleshoot complex issues, provide timely resolutions, and ensure customer satisfaction. This position offers the opportunity to work closely with our engineering and product teams to iterate on our solutions and improve our services.

About LanceDBLanceDB is an innovative, developer-centric, open-source data lake designed for multimodal AI applications. From ultra-scalable vector search capabilities to sophisticated retrieval processes for RAG, LanceDB serves as the cornerstone for your AI applications, enabling the development of groundbreaking solutions and addressing complex requirements in today's tech landscape.About the RoleWe are seeking a highly skilled Senior Solutions Engineer who merges a profound technical comprehension of AI/ML infrastructure with exceptional communication and solution development skills. In this pivotal role, you will act as a trusted advisor to potential customers, design partners, and key accounts, effectively connecting cutting-edge AI engineering with practical business use cases.This position is perfect for individuals who excel at the crossroads of technical expertise and customer engagement, relishing the opportunity to create tailored solutions, demonstrations, and integrations that highlight LanceDB’s capabilities in production settings.Your Responsibilities Will IncludeLead technical discussions in pre-sales environments—collaborating with account executives to define, design, and articulate the advantages of LanceDB tailored to specific customer workflows.Conduct technical discovery and architecture design sessions with prospects spanning various sectors, including AI infrastructure, LLM operations, and multimodal data pipelines.Create and present custom demonstrations and proof-of-concepts to showcase how LanceDB addresses complex challenges related to RAG, vector search, and feature engineering.Serve as a liaison between customer challenges and our engineering/product teams—providing insight that informs roadmap priorities based on real-world feedback.Collaborate closely with design partners and early adopters to ensure successful onboarding and expansion of the product.Promote an exceptional developer experience with a keen focus on documentation, SDK usability, and integration workflows.RequirementsYou thrive in a dynamic, fast-paced startup atmosphere and enjoy collaborating with high-caliber teams.You possess 5+ years of experience in roles such as Sales Engineer, Solutions Engineer, ML Engineer, or in AI Infrastructure, specifically dealing with AI/ML products or platforms.A strong understanding of AI/ML frameworks like PyTorch and TensorFlow, along with their integration into infrastructure for model training, fine-tuning, and inference.

About LanceDBLanceDB is an innovative, developer-centric, open-source database designed for multimodal AI applications. With features such as hyper-scalable vector search and advanced retrieval for Retrieval-Augmented Generation (RAG), along with streaming training data and interactive exploration of extensive AI datasets, LanceDB serves as the premier foundation for your AI applications, empowering some of the most revolutionary projects today.About the RoleWe are on the lookout for a seasoned Fullstack Engineer to become part of our elite team, enhancing the user experience at the forefront of high-performance vector databases in the cloud.Your ResponsibilitiesCrafting exceptional experiences for users to explore and manage their multimodal data.Collaborating closely with team members and designers to optimize user experience.Developing scalable backends for LanceDB Cloud that deliver a serverless experience for vast datasets.Working at a rapid pace with a talented team of core contributors to groundbreaking projects like Python Pandas, Apache Arrow, Delta-rs, and Hadoop, to shape the next generation of data systems for AI.Preparing for future leadership roles as the team expands.Driving initiatives to elevate architecture standards and best practices within the company.Utilizing our tech stack: Typescript, React, Python, Rust, AWS, Google Cloud, Azure, Kubernetes, and Terraform.

About LanceDBLanceDB is an innovative, developer-centric, open-source database designed for multimodal AI applications. We provide robust solutions ranging from hyper-scalable vector search capabilities to advanced retrieval for Retrieval-Augmented Generation (RAG). LanceDB is your ideal partner for creating AI applications, enabling seamless interaction with large-scale AI datasets and powering some of the most cutting-edge applications across various industries.About the RoleWe are seeking a Senior Open Source Engineer to enhance the presence of LanceDB within the extensive data infrastructure ecosystem. You will engage in projects that sit at the convergence of high-performance computing, big data, and open-source systems. Your contributions will drive integrations, optimize distributed operations, and support initiatives within the Apache and AI communities.Key ResponsibilitiesLead open-source community initiatives to integrate the Lance format with systems such as Spark, Hive Metastore, Presto, Trino, and Ray.Design and sustain efficient distributed operations for Lance datasets.Develop optimized indices to facilitate predicate pushdown and enhance query performance in Spark, Ray, or Trino.Engage in the development of table formats, data encodings, and various components of the Lance format using Rust.Manage and enhance internal data processing infrastructure.Advocate for the Lance format in open-source forums and at major Big Data conferences.RequirementsOver 10 years of experience in developing high-performance databases, big data systems, or large-scale data services.In-depth knowledge of the internal workings of open-source Big Data or AI training systems such as Hadoop, Spark, Flink, Ray, Iceberg, Delta Lake, Hudi, ClickHouse, Trino, Presto, PyTorch, or JAX.Extensive experience with high-performance computing using Java or Scala.Familiarity with Rust is preferred, or a strong willingness to learn.Demonstrated ability to work efficiently, independently, and collaboratively within a high-caliber team environment.Preferred QualificationsActive contributor, committer, or PMC member in Apache or other significant open-source projects.Experience with Java, Rust, C++, Apache Arrow, DataFusion, Parquet, Iceberg, or Delta Lake is a plus.

Forward Deployed Engineer – LanceDBLocation: San Francisco Bay Area (In-Person / Hybrid)Team: EngineeringJob Type: Full-TimeAbout LanceDBAt LanceDB, we are pioneering the future of data management with our open-source, cloud-native vector database and multimodal AI lakehouse. Our platform is designed using a high-performance columnar format, empowering developers and businesses to create scalable, real-time search and analytics applications that integrate vectors, structured data, and AI workflows seamlessly. With options for both embedded and managed deployment models, alongside rich SDKs in Rust, Python, and other programming languages, LanceDB is expertly crafted to enhance state-of-the-art retrieval, feature engineering, and large-scale AI systems.Role OverviewJoin our dynamic Engineering team as a Forward Deployed Engineer (FDE). In this pivotal role, you will bridge the gap between deep systems engineering and direct customer engagement. You will collaborate closely with our strategic clients in the Bay Area to architect, deploy, and optimize LanceDB in high-demand production settings.This is a highly technical, product-facing role. You will not only solve customer challenges but also contribute production-quality code and valuable insights back to LanceDB’s core product lines. Your practical experience in deploying LanceDB alongside modern data infrastructures will play a crucial role in shaping our product architecture, APIs, and overall performance.What You’ll DoLead on-site and remote technical deployments of LanceDB with enterprise clients, focusing on architecture design, performance tuning, and operational stability.Develop and maintain production-grade code in Rust and Python for customer integrations and internal tools.Contribute code upstream to LanceDB’s core repositories, including bug fixes, feature enhancements, and architectural adjustments based on client needs.Gather and relay structured product feedback from customer interactions to product and engineering teams, shaping future roadmaps and designs.Integrate LanceDB into existing data and AI infrastructure stacks like Spark and Ray.Troubleshoot and resolve complex challenges related to distributed systems and cloud environments.

Join our dynamic team at Zip as a Senior Technical Support Engineer. In this pivotal role, you will leverage your expertise in technical troubleshooting and customer service to resolve complex issues, ensuring seamless operational continuity for our clients. You will be responsible for diagnosing technical problems, providing timely solutions, and enhancing customer satisfaction through effective communication and support.

Accordion is seeking a Senior Production Support Engineer to help maintain and improve the reliability of production systems. This position is based in one of several major cities, including Atlanta, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York, or San Francisco. Role overview This role focuses on keeping production environments stable and high-performing. The Senior Production Support Engineer will handle complex technical issues, deliver solutions, and monitor system health to prevent disruptions. What you will do Troubleshoot and resolve technical problems affecting live systems Work with cross-functional teams to address incidents and drive improvements Optimize system performance and reliability through careful analysis and proactive measures Provide ongoing maintenance and support for production applications Collaboration and impact This position works closely with teams across Accordion to ensure clients receive dependable service. A proactive mindset and strong technical skills are key to continuously refining support processes and delivering consistent results.

About NorthbeamNorthbeam is revolutionizing the marketing intelligence landscape by offering the most sophisticated platform for eCommerce brands. Our innovative technology provides a consolidated view of business data, powered by advanced attribution modeling and customizable dashboards. With Northbeam, customers can accurately monitor ad expenditures, comprehend the entire customer journey, and achieve sustainable growth.As we witness rapid expansion and a robust product-market fit, we are eager to welcome individuals who can contribute to our scaling efforts. This is a unique opportunity to make a substantial impact at a dynamic, high-growth organization. Join a team of motivated, collaborative, and talented professionals who prioritize personal development and excellence. We are excited for you to be part of our adventure.Northbeam embraces a remote-friendly culture, with offices located in San Francisco and Los Angeles.About the RoleThe Senior Support Engineer plays a pivotal role within our post-sales team, collaborating closely with engineering, sales, customer success, and directly with clients. This technical expert will diagnose and resolve setup issues, bugs, and other technical hurdles that clients may encounter (such as scripting challenges and data exports). This position is integral to ensuring customer satisfaction. The ideal candidate is passionate about troubleshooting and can communicate effective solutions clearly, often with creativity.We are a remote-first company with team members situated in San Francisco, Los Angeles, New York, and beyond.Your ImpactServe as the initial support contact for technical inquiries raised through support tickets, Slack channels, or via Customer Success Managers, effectively communicating with both technical and non-technical stakeholders throughout the resolution process.Engage directly with clients to integrate Northbeam into their eCommerce and analytics ecosystems, or troubleshoot when necessary.Diagnose and resolve technical challenges by analyzing customer implementations, including scripts such as Pixels and Orders APIs.Take ownership of data quality issues from start to finish, collaborating with internal teams to address proactively flagged problems and working alongside customers to resolve them.Escalate complex or product-level issues to Engineering when necessary, providing detailed context and reproduction steps.Continuously enhance external-facing documentation to facilitate smoother onboarding and empower customer self-service workflows.Role CharacteristicsApproximately 70–80% of the role is focused on backend tasks, involving debugging data pipelines and investigating...

The complexity of procuring software, services, and tools in the workplace has escalated, even among the most forward-thinking companies. Enterprises globally are spending over $120 trillion annually—more than 30 times the annual consumer e-commerce expenditure—and increasingly depend on vendors to streamline their operations.Founded in 2020, Zip was established to tackle this intricate challenge through an innovative procurement platform designed for a seamless, consumer-style user experience. In just four years, Zip has pioneered a new market segment and become a leading solution in a $50 billion+ total addressable market. Prestigious companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential trust Zip to manage billions in spending.Our exceptional team, with backgrounds in industry-defining companies such as Airbnb, Meta, Stripe, Salesforce, Apple, and Google, backs our mission. With a valuation of $2.2 billion and $370 million in funding from esteemed investors like Y Combinator, Tiger Global, BOND, DST Global, and CRV, we are committed to developing cutting-edge technology, expanding into new global markets, and delivering remarkable value to our clients. Come be a part of our journey!This position is hybrid, requiring you to be in our San Francisco office three days a week.

As a Lead Fleet Support Engineer on our Vehicle Development team, you will play a pivotal role in ensuring the operational efficiency and reliability of our cutting-edge robotaxi fleet. You will be the primary point of contact for resolving intricate technical challenges across all major vehicle systems, providing hands-on expertise and support in real-time. Your contributions will be essential in maximizing fleet uptime and enhancing our innovative transportation solutions.

About Our TeamThe Technical Support team plays a pivotal role in empowering developers and enterprises to create mission-critical solutions utilizing OpenAI models. Our mission is to offer technical guidance, resolve intricate issues, and assist our customers in maximizing the value and adoption of our powerful models. We collaborate closely with Technical Success, Product, Engineering, and other departments to ensure our customers receive an unparalleled experience at scale. Adopting an automation-first approach, we leverage cutting-edge AI technologies to enhance our support operations. Join the Senior Support Engineering (SSE) team at OpenAI and contribute to revolutionizing Technical Support in the AI era.About the PositionWe are in search of a Senior Support Engineer to work alongside our strategic enterprise accounts and product teams, tackling some of the most challenging problems our customers face. As a key member of the elite technical troubleshooting team at OpenAI, you will be the go-to expert for both our customers and Engineering teams when addressing complex technical issues in our environment.In this role, you will design and manage operational processes to monitor our top strategic customers and lead a 24/7 response team. Collaborating closely with our Infrastructure and Engineering teams, you will ensure that our customers enjoy the best possible experience at scale. Engaging directly with our most strategic customers, you will be instrumental in the success of the most innovative, disruptive, and large-scale AI solutions developed using the OpenAI API platform.This position is characterized by low volume but high complexity.This role is based in San Francisco, CA, with a hybrid work model requiring three days in the office each week. We also offer relocation assistance to new employees.Key ResponsibilitiesServe as one of the leading technical and troubleshooting experts for our API platform at OpenAI, acting as the final line of defense before escalation to the core Engineering team.Proactively seek and implement strategies to enhance support operations through automation and advancements in AI technologies, playing a role in shaping the future of technical support in an AI-driven landscape.Set up and utilize advanced monitoring and alerting workflows to detect customer-impacting issues in real time.Collaborate with engineering teams to contribute to reliability reviews and preparation for new features, launches, or strategic customer requirements.

Join Conduit!At Conduit, we are revolutionizing the crypto-native cloud space by creating a platform designed to scale Ethereum and empower builders within the crypto ecosystem.The current limitations in on-chain compute are hindering the development of high-quality user experiences for on-chain applications. With the emergence of rollups, we are addressing these challenges. Just as web2 servers enable scalable compute, rollups are pivotal in scaling on-chain compute for web3. However, establishing and managing your own rollup can be complex and time-consuming, which is where Conduit steps in.As a rollup-native cloud platform, Conduit integrates best practices from web2 engineering with cutting-edge web3 rollup technology, simplifying the launch and maintenance of custom chains. Our mission is to provide abundant on-chain compute and straightforward infrastructure, akin to the impact AWS and GCP had on web2, thereby unlocking the next generation of innovation in the crypto space.Since our launch in 2023, the Conduit platform has experienced remarkable growth. We operate the largest active chains in production, including Proof of Play, Zora, Aevo, and more, encompassing over 200 chains across both mainnet and testnet, with a total-value-locked (TVL) exceeding $1 billion. We are at the forefront of crypto innovation, evolving alongside our customers and integration partners while pushing the boundaries of blockchain scalability and modularity.Our remarkable success has been recognized and accelerated through a $37M Series A, co-led by Paradigm and Haun Ventures, two of the industry's premier investors.We have assembled an elite team with experience from top companies including Meta, Brex, Wish, Compound, Chainalysis, Immunefi, Amazon, Aave, Paradigm, and more. While we are headquartered in San Francisco, our team members are spread across the globe.We are seeking ambitious and talented individuals who are passionate about scaling Ethereum and democratizing crypto compute. Come join us!About the RoleWe are on the lookout for a Technical Support Engineer to join our Solutions Team. In this role, you will take charge of customer support, tackling issues from start to finish, and setting a high standard for customer experience in your region.

Join our dynamic team at Zip as a Senior Technical Support Engineer for the Weekend Shift! In this pivotal role, you will leverage your technical expertise to provide exceptional support to our clients, ensuring their issues are resolved efficiently and effectively. You will work closely with cross-functional teams to enhance our service offerings and improve customer satisfaction.

Join Zip as a Senior Technical Support Engineer during the weekend shift, where you will play a critical role in ensuring customer satisfaction through expert technical assistance. This position is ideal for passionate individuals who thrive in a fast-paced environment and possess a strong technical acumen.

ABOUT RETELL AIRetell AI is at the forefront of revolutionizing call centers with innovative voice AI technology, utilizing first principles to redefine customer interactions.In just 18 months since our inception, thousands of companies have adopted Retell's AI voice agents to manage sales, support, and logistics calls that previously required extensive human teams. Supported by prestigious investors such as Y Combinator and Alt Capital, we have rapidly scaled to $36M ARR with a lean team of 20, up from $5M at the start of 2025.Our vision for 2026 is to create a modern customer experience (CX) platform where entire contact centers are powered by AI, moving beyond basic automation that relies on constant human intervention to intelligent AI “workers” that operate as frontline agents, quality assurance analysts, and managers, continuously executing, monitoring, and enhancing customer interactions.As we grow, we seek passionate builders eager to tackle challenging technical problems, accelerate progress, and make a genuine impact within one of the fastest-growing voice AI startups.Join us in shaping the future.Ranked among the top 50 AI applications in a16z's list: https://tinyurl.com/5853dt2x#4 on Brex's Fast-Growing Software Vendors of 2025: https://www.brex.com/journal/brex-benchmark-december-2025Also recognized as a top-ranking startup on: https://leanaileaderboard.com/ABOUT THE ROLEAs a Senior Software Engineer - Support Automations at Retell, you will take charge of the technical support for our advanced, agentic voice AI platform. This hands-on leadership role involves personally troubleshooting complex customer issues, developing AI agents and automations, and guiding a growing team of support engineers.You will work at the intersection of engineering, customer relations, and product development, ensuring exceptional reliability, swift resolutions, and scalable support as Retell expands.This position is perfect for someone who thrives on solving intricate technical challenges in high-pressure environments, engages directly with customers, and enjoys building systems and teams from the ground up.

At Exa, we are revolutionizing the way AI applications access information by building a cutting-edge search engine from the ground up. Our robust infrastructure allows us to effectively crawl the web, train advanced embedding models for efficient indexing, and create high-performance vector databases using Rust for rapid searching capabilities. We are proud to manage a $5M H200 GPU cluster that operates thousands of machines daily.As a Support Engineer at Exa, you'll play a crucial role in delivering exceptional support to our customers and internal teams by tackling engineering challenges as they arise.

At Crusoe, we are on a mission to revolutionize the future by accelerating the abundance of energy and intelligence. We are building the foundational engine that empowers individuals to create bold innovations with AI while ensuring sustainability, speed, and scalability.Join us in the forefront of the AI revolution with cutting-edge sustainable technology. You will play a pivotal role in driving meaningful innovation, making a significant impact, and collaborating with a team that is leading the way in responsible, transformative cloud infrastructure.About the RoleAs a Senior Staff Cloud Support Engineer, you will serve as a technical expert within Crusoe Cloud and significantly enhance the efforts of our Customer Experience, SRE, Networking, Fleet, and Product teams. Your role transcends basic ticket resolution; you will design reliability frameworks, influence architectural decisions, mentor senior engineers, and safeguard revenue by averting large-scale incidents. With profound expertise in Linux systems, Kubernetes, networking, and AI/ML infrastructure, you will apply your knowledge with a strong focus on customer satisfaction. You will be comfortable navigating uncertainty, leading incident responses, and shaping the global scaling of high-performance AI infrastructure.Key ResponsibilitiesAct as the top escalation point for complex P1/P0 incidents.Lead cross-functional investigations into root causes involving compute, networking (IB/RDMA/RoCE), storage, and orchestration layers.Collaborate with SRE and Software teams (Storage, Networking, Compute, K8) to devise systemic solutions rather than temporary fixes.Reliability ArchitectureDesign and enhance node validation, burn-in processes, performance baselining, and release readiness.Influence Kubernetes architecture, workload orchestration (Slurm, Terraform), and AI/ML cluster stability.Minimize MTTR and prevent incident recurrence through structural enhancements.AI/ML Infrastructure ExpertiseTroubleshoot NCCL, IB, GPU driver/firmware issues, and distributed training failures.Support complex AI workloads (training + inference) through performance tuning and observability enhancements.Customer-Facing AuthorityAct as a senior technical advisor during high-stakes customer incidents.

At Crusoe, our mission is to accelerate the availability of energy and intelligence. We are developing the systems that empower a world where individuals can ambitiously leverage AI without compromising on scale, speed, or sustainability.Join us at the forefront of the AI revolution with sustainable technology. Here, you will have the opportunity to drive significant innovation, make a real difference, and be part of a team that is leading the way in responsible, transformative cloud infrastructure.About This Role:As a Senior Cloud Support Engineer at Crusoe Cloud, you will be pivotal in transforming high-performance computing with our sustainable, low-cost GPU compute solutions. Your role will involve empowering our clients to harness this technology for revolutionary advancements across various fields, including AI/ML, physics simulations, and computational biology. You will serve as the primary point of contact for technical support, ensuring that our customers can effectively utilize Crusoe Cloud to meet their objectives. This position directly contributes to Crusoe's mission by enabling clients to expedite their research and development efforts, furthering a sustainable future. You will engage in exciting projects, work with cutting-edge technologies, and collaborate with a talented team to tackle complex challenges. We are looking for a highly motivated and experienced technical professional who is passionate about customer success, possesses a profound understanding of cloud technologies, and aligns with Crusoe's values. This is a full-time position.What You’ll Be Working On:Customer Support: Deliver exceptional technical support to customers via Zendesk while consistently meeting SLAs and maintaining a high customer satisfaction score (CSAT of 95%+).On-Call Rotation: Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues.Troubleshooting: Diagnose and resolve issues related to virtual machines (VMs), hardware failures, and scaling tests using command-line interface (CLI) and internal tools.Alert Triage and Maintenance: Manage alert triage, prepare for maintenance windows, and conduct node delivery testing.Collaboration: Collaborate closely with Site Reliability Engineering (SRE), Networking, and Storage teams from initial triage to root cause analysis (RCA) delivery.Global Teamwork: Adhere to global team collaboration and handoff processes for ticketing and on-call procedures.Knowledge Sharing: Develop onboarding and training materials, knowledge base documentation, and standard operating procedures.

As a Support Engineer at Dust, you will play a pivotal role in ensuring our customers receive top-notch assistance with our cutting-edge technology solutions. You will be responsible for troubleshooting and resolving technical issues, guiding users through product features, and providing personalized support to enhance customer satisfaction. Your technical expertise and communication skills will be key in fostering strong relationships with our user base.

Twitch Interactive, Inc. seeks an AV & IT Support Engineer based in San Francisco, CA. This position centers on providing technical support for the audio-visual and IT systems that power Twitch’s broadcasting and streaming services. Role overview The AV & IT Support Engineer plays a key part in maintaining the technology behind Twitch’s live production. Work includes troubleshooting and supporting equipment to help ensure high production quality and reliable streams for a global audience. What you will do Support and maintain AV and IT systems used in Twitch’s broadcast and streaming operations Help resolve technical issues to keep production running smoothly Contribute to a consistent, high-quality experience for viewers