Senior Staff Escalation Engineer

ZscalerSan Jose, California, USA

Hybrid Full-time $129.5K/yr - $185K/yr

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Experience Level

Senior

Qualifications

To thrive in this role, you should possess a strong background in cloud infrastructure, incident management, and a deep understanding of cybersecurity principles. Proficiency in debugging and problem-solving is essential, along with excellent communication skills to effectively engage with various stakeholders.

About the job

About Zscaler

Zscaler stands at the forefront of zero trust security, serving as a global pioneer in protecting the digital landscape. Our platform is trusted by some of the world's most significant enterprises, critical infrastructure sectors, and government entities to safeguard users, branches, applications, data, and devices, all while expediting digital transformation efforts. With a presence in over 160 data centers worldwide, our Zscaler Zero Trust Exchange platform, integrated with cutting-edge AI, combats millions of cyber threats and policy infringements daily, unlocking productivity and simplifying operations for modern businesses.

At Zscaler, we prioritize impact over titles, fostering a culture built on accountability and results. We value open dialogue and constructive debates, directing our focus on swiftly arriving at the best solutions. Our high-performing teams are dedicated to making a significant difference with exceptional quality. We are committed to creating an execution-centric culture that emphasizes customer obsession, teamwork, ownership, and accountability.

Our philosophy of “AI Forward, People First” drives us to innovate and accelerate, empowering our workforce to realize their fullest potential. If you are purpose-driven, enjoy tackling complex challenges, and aspire to make a positive impact on a global scale, we invite you to join Zscaler in shaping the future of cybersecurity.

Role

We are seeking a Senior Staff Escalation Engineer to become a vital member of our Shared Platform Services team. This hybrid position is based in our San Jose, CA office (3 days per week) and reports to the Sr. Manager, Software Engineering QA. You will play a crucial role in enhancing the reliability, availability, and scalability of the Zscaler Client Connector Cloud service. As part of the team that developed the world’s largest cloud security platform, your expertise and passion will empower organizations globally to leverage speed and agility through a cloud-first approach.

What You’ll Do (Role Responsibilities)

Take ownership of and resolve escalated cloud incidents from start to finish, including impact assessments, debugging, solution implementation, and stakeholder communication.
Collaborate with development, security, and operations teams to architect and implement innovative solutions.

About Zscaler

Zscaler is recognized as a leader in zero trust security, delivering innovative solutions that protect users and organizations globally. We are committed to providing a secure digital experience while fostering a culture of transparency, collaboration, and accountability.

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Mar 1, 2026

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Mar 1, 2026

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Mar 1, 2026

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Mar 1, 2026

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Mar 1, 2026

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Mar 1, 2026

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Mar 1, 2026

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Part-Time Caregiver/PCA (2nd Shift) at Navion Senior Solutions | Boone, NC

Navion Senior Solutions

Part-time|On-site|Boone, North Carolina

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Mar 1, 2026

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Full-time|On-site|Littleton, Colorado, United States

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Mar 1, 2026

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Part-Time In-Home Veterinarian Opportunity in Jersey Village, TX

Heartstrings Pet Hospice, In-Home Euthanasia & Aftercare

Part-time|Remote|Jersey Village TX

Join Heartstrings Pet Hospice and experience the fulfillment of providing compassionate end-of-life care to pets and their families. As a Part-Time In-Home Veterinarian serving Jersey Village and the Greater Houston area, you will have the opportunity to reconnect with pet families and deliver the quality care you’ve always envisioned, with ample appointment times and limited administrative responsibilities.At Heartstrings Pet Hospice, we understand the significance of supporting pets during their final moments by offering in-home euthanasia services. Founded by veterinarians, we are dedicated to fostering deep and meaningful relationships with pet families, colleagues, and our local community. Join our nurturing environment where you can flourish both professionally and personally.Why Heartstrings Pet Hospice?Make a significant impact with an average of 3-4 appointments dailyReceive heartfelt gratitude and appreciation from familiesEnjoy the flexibility of a mobile practice, free from clinic constraintsAccess comprehensive training and ongoing mentorshipAchieve a true work-life balance with flexible scheduling options (2-5 days per week, with most appointments from 9 am to 5 pm)Engage in team-building activities and retreats

Mar 1, 2026

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