Senior Specialist in Customer Experience Operations

Role overview Delivery Hero seeks a Customer Experience Retention Manager based in Dubai. The main focus is to strengthen customer loyalty and satisfaction by shaping and implementing retention initiatives throughout the business. Key responsibilities Develop and execute customer retention strategies aimed at increasing engagement and loyalty. Monitor and analyze key performance indicators to assess the effectiveness of retention activities. Collaborate with marketing and product teams to create targeted campaigns that resonate with customers. Analyze customer behavior and feedback to identify ways to improve the customer journey. Requirements Background in customer retention, with a strong interest in enhancing customer experiences. Proven experience building and implementing successful retention strategies.

Role overview Delivery Hero is hiring a Senior Manager of Customer Experience Retention & Optimization in Dubai. This role centers on strengthening customer satisfaction and loyalty by shaping how customers engage with the company's services. What you will do Lead a team that analyzes customer feedback and behavior to uncover insights. Design and put in place strategies aimed at retaining customers and lowering churn. Optimize the customer journey to boost satisfaction and grow customer lifetime value. Guide the execution of initiatives that build and support long-term customer relationships.

Join our dynamic and rapidly expanding team at strartstream in Dubai as a Sales Account Manager focused on client retention. This position is perfect for ambitious sales professionals who excel in a high-energy, results-driven environment.Key ResponsibilitiesOversee and maintain an assigned portfolio of foreign exchange (FX) clients.Foster robust, long-lasting relationships with clients to enhance retention and drive revenue growth.Recognize and capitalize on upselling and cross-selling opportunities within existing accounts.Meet and surpass monthly retention and revenue objectives.Offer expert market insights and comprehensive client support.Collaborate closely with internal teams to ensure a seamless client experience.RequirementsA solid sales background in any industry is required.Experience in the FX/Forex sector is highly advantageous but not mandatory.Excellent command of the English language is essential, as the role involves daily communication with international clients.Results-oriented with strong negotiation and closing skills.Ability to thrive in a fast-paced, high-pressure environment.Self-motivated, disciplined, and focused on achieving results.Open to applicants of all nationalities.Preference will be given to candidates who can join immediately.BenefitsCompetitive salary with an attractive commission structure.Comprehensive training will be provided.Opportunities for career advancement in a performance-driven FX atmosphere.Work within a vibrant and ambitious team in Dubai.Employment visa and medical insurance included.

We are excited to announce an opportunity for an In-House Client Retention Manager at a renowned global brand specializing in regulated, high-volume markets. This pivotal role will oversee our UK desk from the vibrant city of Dubai. Primary Market: UKExceptional English language skills are essential.A British accent is highly advantageous.Requirements Ideal Candidate:Demonstrated success in Retention, Re-activation, Conversion, Sales, or Client Recovery.Experience in Forex, CFD, or Trading is a strong plus.An ethical approach combined with superior closing skills.Ambitious and results-driven professionals ready to work on-site in Dubai.Capable of managing high-value UK clients and generating significant deposit volumes.Preference for candidates currently residing in Dubai or those willing to relocate.Open to European, British, American, and South African nationals due to business requirements.BenefitsTax-free base salary ranging from €1,800 to €4,000 based on experience, skills, and language proficiency.Generous, tax-free commission structure.Access to structured training and premium CRM systems.Clear pathways for growth and promotion. Location: Dubai – In-House RoleIf you are confident in your ability to convert and retain clients while delivering exceptional results, this is your chance to thrive in a structured and high-performing environment. To apply, please send your CV to: recruitment@pioneervision.io or contact +971529835355 (Adrianna)

As a Senior Customer Experience Strategy Specialist at Delivery Hero, you will play a pivotal role in enhancing our customer interactions and overall experience. Your expertise in customer journey mapping, analytics, and strategic planning will help us elevate our service offerings. You will collaborate with cross-functional teams to develop actionable insights and initiatives that drive customer satisfaction and loyalty.

Join our vibrant team at Accor as the Assistant Guest Experience Manager, where you will play a pivotal role in ensuring our guests enjoy exceptional service throughout their stay. You will assist in managing daily operations, coordinate with various departments, and contribute to the overall guest experience.Your passion for hospitality and commitment to service excellence will inspire your team, helping them to create memorable experiences for our guests. You will engage with visitors, gather feedback, and implement improvements to enhance guest satisfaction.

We are looking for a highly skilled and service-oriented Guest Experience Manager to lead our Guest Relations, Butler Services, and Kids Club operations. This pivotal role ensures that all guests, including families and adults, enjoy a seamless, personalized, and unforgettable experience that epitomizes the highest standards of luxury hospitality.Key Responsibilities:Guide and supervise the Guest Relations, Butler, and Kids Club teams to provide exceptional and tailored guest experiences.Manage arrangements for VIP and long-stay guests, ensuring their preferences are anticipated and exceeded.Address guest feedback, complaints, and special requests with professionalism and efficiency.Track guest satisfaction scores and implement initiatives for service enhancement.Facilitate consistent communication across departments to ensure seamless guest journeys.Conduct training sessions and performance evaluations to uphold high service standards.Maintain detailed guest profiles and guarantee flawless execution of pre-arrival planning.Support front-of-house operations and actively engage in guest engagement events.

At AKQA, we harness the imaginative fusion of art and science to craft stunning ideas, products, and services. Through our entrepreneurial spirit and collaborative ethos, we design adaptive digital solutions that inspire and yield remarkable results for our clients.As an Experience Designer at AKQA, you will leverage empathy, systems thinking, and exceptional craftsmanship to transform strategic insights into innovative solutions for human challenges. As a skilled storyteller and bold innovator, you will create interactive experiences, products, and services that inspire change.Your contributions will be pivotal in the expansion of the Experience Design department. You will integrate insights from clients, businesses, and end-users, while considering the technical delivery environment, to formulate effective design blueprints. Acting as the user-centered connector, you will harmonize business, creativity, and technology, facilitating design workshops and collaborating with multidisciplinary teams to achieve award-winning, impactful outcomes.At AKQA Dubai, located in the vibrant Media City, you will have the chance to produce meaningful work for world-renowned companies in one of the globe’s most dynamic cities, while benefiting from our extensive network of specialists across our global studios. Join us in an environment that encourages a dynamic and meritocratic culture, surrounded by some of the brightest talents in the industry.

Beond is looking for a Guest Experience Agent to join the Contact Centre team in Dubai. This role focuses on supporting guests and maintaining the airline's standards for service and hospitality. Key responsibilities Respond to guest inquiries and requests, offering clear and helpful information Assist travelers with bookings and travel arrangements Address issues or concerns with professionalism and empathy Represent the Beond brand in every interaction, ensuring a positive guest experience What helps you succeed Strong communication skills and a focus on solutions Comfort engaging with guests from a range of backgrounds Empathy and patience when handling guest concerns Dedication to delivering a high level of service Location This role is based in Dubai, United Arab Emirates.

About Valtech:At Valtech, we are revolutionizing the connection between brands and their customers. As a leading global digital innovation firm, we harmonize creativity, technology, and strategy to tackle intricate business challenges and deliver outstanding experiences.With a team of over 6,500 professionals across 60+ offices in more than 20 countries, we are broadening our presence in the MENA region, with Dubai as our strategic hub. At Valtech, we foster business transformation as trusted partners to some of the world's most esteemed brands, offering our team opportunities for growth, a culture grounded in values, international career paths, and the chance to shape the future of experiences.About the Team:We are a part of Valtech MENA, an experience innovation company that merges diverse disciplines to create a better way for people to engage with the world. Our work lies at the crossroads of different cultures and perspectives, delivering solutions that exceed expectations and empower brands to thrive in a digital landscape.We prioritize clarity, collaboration, and a deep respect for our craft, which influences both our creations and our collaborative efforts.Overview:We are in search of an Experience Operations Director who will oversee the delivery of experience design across various projects. This role is dedicated to converting strong experience direction into high-quality, structured execution. You will ensure that concepts remain robust amid the realities of timelines, tools, team dynamics, and technical impediments, preserving clarity and intent.Your responsibilities will include defining the delivery process, supporting teams in its execution, and maintaining consistent quality standards across all outputs.The Role:You will ensure that experience design is delivered accurately, consistently, and with the highest quality standards. Your role involves operating from a clear experience direction and influencing how this is realized in practice. You contribute to the evolution of the vision through tangible delivery, creating clarity in complexity and structure amid ambiguity. Your commitment to craft and the systems that facilitate scalable craftsmanship are essential.

Deliveroo is seeking a Head of Rider Experience for the Middle East, based at the Dubai main office. This leadership role focuses on shaping strategies that improve every stage of the rider journey with Deliveroo. Key responsibilities Design and implement plans to boost rider satisfaction and engagement. Collaborate with teams across the company to ensure riders feel valued and supported. Collect and analyze rider feedback to find opportunities for improvement. Launch new initiatives that set higher standards for the rider experience. Requirements Proven leadership skills and a history of driving positive change. Experience working with multiple teams and functions. Strong ability to interpret feedback and translate insights into practical actions. Dedication to making a genuine difference for riders.

About the RoleAs the Vice President & Head of Frontline Sales Experience & Alternate Channels, you will report directly to the EVP & Head of Retail Customer Acquisition. In this pivotal position, you will spearhead the transformation of customer and employee onboarding across all retail banking channels. This strategic role focuses on optimizing the digital journey, enhancing alternate acquisition channels, and building partner ecosystems to create scalable and seamless customer experiences.What You’ll Be DoingFrontline Sales Experience & Customer OnboardingOversee the complete onboarding journey across branches, elite banking, direct sales, digital platforms, field operations, and Employee Banking.Identify and address customer pain points throughout both physical and digital interaction points.Guarantee consistent and seamless experiences across various products and segments.Employee Onboarding & EnablementCraft and implement robust onboarding frameworks tailored for front-line sales teams.Partner with HR, Learning & Development, and business leaders to ensure training aligns with product, policy, and process updates.Evaluate the effectiveness of onboarding processes and promote continuous enhancements.Alternate Channels OversightDrive strategy and execution for:Kiosk-led acquisition in retail environmentsLocal Area Marketing (LAM) initiativesDigital acquisition partnerships (such as fintechs, aggregators, and payroll partners)Develop customized onboarding journeys specific to each channel and partner type.Monitor channel performance to maintain brand alignment.Digital Journey OptimizationRefine digital onboarding experiences across mobile and assisted channels.Synchronize physical onboarding across branches, kiosks, and field sales.Utilize analytics and customer feedback to enhance the onboarding journey.Cross-Functional & Governance LeadershipCollaborate with product, compliance, risk management, operations, and technology teams to bridge onboarding gaps.Lead governance discussions across retail sales units and partner networks.Promote the simplification and standardization of onboarding policies and procedures.

Are you ready to find joy in your work while making a significant impact on people's lives? Join a dynamic team dedicated to breaking the mold of the ordinary. At webook.com, recognized as Saudi Arabia's leading event ticketing and experience booking platform, we leverage cutting-edge technology and innovative features to support some of the largest mega events in the Kingdom, achieving over 2 billion in sales.Role Overview:We are seeking a passionate Product Manager to take ownership of a critical segment of the webook.com customer experience, influencing its evolution. You will lead a cross-functional team, utilizing strategic insights to connect daily operations with long-term objectives, while elevating our product thinking.In this role, you will spearhead discovery and delivery processes, maintain a clear roadmap, and implement high-quality enhancements. Your contributions to our product strategy will set a definitive direction and align stakeholders with our vision.What You’ll Own:Take charge of a high-impact product area or journey, guiding your team to achieve measurable customer satisfaction and business success. Establish a clear vision for your domain, make informed decisions, and enhance product quality through data-driven approaches.Key Responsibilities:Oversee the problem space comprehensively: Understand customer needs, market dynamics, competitive landscape, limitations, and technical trade-offs.Define the direction for your area and convert it into a focused roadmap: Create a compelling narrative, make informed choices, establish clear priorities, and articulate trade-offs aligned with company objectives.Guide discovery and decision-making based on evidence: Utilize research, data, and experimentation to mitigate risks and validate ideas.Collaborate with Engineering and Design to develop solutions, articulate clear outcomes, and deliver value incrementally while ensuring strong execution.Maintain high standards from development to launch: Establish acceptance criteria, testing protocols, launch readiness, and seamless cross-functional deployment.Evaluate results post-launch, drive ongoing improvements, and facilitate effective stakeholder communication while enhancing product quality through thoughtful coaching.

Immediate Start Available!AlphaSights is on the lookout for a passionate and detail-oriented Workplace Experience Coordinator to join our vibrant team in Dubai. As a key member of our office, you'll play a pivotal role in ensuring a seamless and productive workplace for all employees and visitors.In this dynamic position, you will be responsible for front-of-house operations, delivering exceptional hospitality, and maintaining efficient office workflows. If you are proactive, organized, and eager to contribute to our fast-paced environment, we invite you to apply and become part of our growing family.

As a Customer Success Manager at MongoDB, you will embody a passion for technology and an eagerness to tackle new challenges head-on. We seek an individual who excels in ambiguous situations and can work independently while upholding a customer-centric mindset, contributing to the evolution of our programs. In this pivotal role, you will serve as a primary point of contact for MongoDB end users, utilizing your technical acumen and account management expertise to lead cross-functional teams including Sales, Professional Services, and Solutions Architects.This position is hybrid and we are actively looking for candidates based in Dubai.

About UsAt Sully.ai, we are dedicated to revolutionizing healthcare.We believe that everyone deserves access to excellent medical care. Unfortunately, the current healthcare landscape is riddled with delays, misdiagnoses, administrative inefficiencies, and clinician burnout.Our Mission: One Human, One Doctor. We create AI-powered teammates designed to assist healthcare professionals—be it scribes, nurses, receptionists, or translators—utilizing our proprietary cutting-edge models in real-world healthcare settings.Our Success:Over 450 organizations onboarded in just 16 months.Our AI agents save approximately 2.8 hours of administrative work daily and reduce onboarding time by 85%.More than 5 million clinical tasks completed across 36+ specialties.Successfully raised $25 million from notable investors such as Y Combinator, Eric Yuan, Amity, and Semper Virens.Our patented AI architecture, MedCon-1, significantly outperforms models like GPT-4.5, Gemini, and Claude in clinical reasoning tasks.We seek exceptional talent capable of achieving one year’s worth of output in just four months.Key ResponsibilitiesManage Client Relationships: Cultivate strong partnerships with C-suite executives, VPs, directors, and clinical leaders; lead all client meetings, check-ins, and quarterly business reviews.Drive Outcomes: Establish success metrics, design adoption strategies, and ensure our clients achieve their goals.Facilitate Growth: Discover new opportunities, ensure pilot programs are successful, and demonstrate measurable ROI on key client metrics (e.g., time saved, revenue growth, staff satisfaction).Develop Playbooks: Create comprehensive playbooks for consulting and supporting our most valuable accounts.Advocate for Clients: Communicate client pain points internally to inform product development and ensure our solutions effectively address their needs.QualificationsA minimum of 6 years in client-facing positions, engaging with C-suite executives, VPs, and directors, adept at running high-stakes meetings and influencing decisions.Demonstrated ability to build trust quickly, deliver results, and keep executive stakeholders aligned.Strong communication, analytical, and interpersonal skills.Experience in the healthcare sector is a plus.

Join AECOM as a Senior Advisor in Safety, Health & Environment, focusing on roads experience. This pivotal role involves developing and implementing robust safety protocols and environmental management systems to ensure compliance with local and international regulations. Your expertise will contribute significantly to enhancing safety culture and promoting environmental sustainability across projects.

As a Customer Service Representative, you will engage with customers and provide support across various channels, including phone, email, and live chat, ensuring exceptional service for all our clients. Main Responsibilities:• Handle and process sales and customer service calls• Respond to customer inquiries through all relevant communication channels within a predefined timeframe• Resolve customer issues efficiently• Present additional products and services to customers• Maintain the confidentiality of the company and customer information• Identify and suggest products or services of interest to customers by gathering and analyzing their needs• Manage the inquiry queue effectively• Perform administrative tasks related to Travelstart's products and operations• Maintain records of customer interactions, transactions, inquiries, complaints, and feedback, assessing all relevant information to address inquiries and complaints• Assist other departments with specific tasks as required• Book and clarify pricing for flights and packages based on customer requests• Recover unsuccessful or canceled bookings• Determine and clarify pricing for flights and schedule changesQualifications:• Understanding of Global Distribution Systems (GDS)• Experience in the travel industry• Previous experience in e-commerce is preferred• Proficiency in English and Arabic• Familiarity with customer service principles and practices• Strong analytical and problem-solving skills• Excellent interpersonal and listening skills• Outstanding verbal and written communication skills• Flexible, multitasking personality• Detail-oriented and focused on task completion• Proven ability to work as part of a team• Positive and proactive attitude• Entrepreneurial mindset with organizational skills

We are excited to announce an opportunity for the position of Manager of Solution Delivery - Customer Portfolio with one of our esteemed clients in the UAE. In this pivotal role, you will oversee the successful delivery of large-scale IT projects and programs, ensuring excellence and stakeholder satisfaction.