Senior Specialist in Customer Experience Operations

Join Delivery Hero as a Senior Specialist in Customer Experience Operations, where you will play a pivotal role in enhancing our customer engagement strategies. You will be responsible for analyzing customer feedback, optimizing operational processes, and ensuring a seamless experience for our users. Collaborate with cross-functional teams to implement innovative solutions that drive customer satisfaction.

As a Senior Customer Experience Strategy Specialist at Delivery Hero, you will play a pivotal role in enhancing our customer interactions and overall experience. Your expertise in customer journey mapping, analytics, and strategic planning will help us elevate our service offerings. You will collaborate with cross-functional teams to develop actionable insights and initiatives that drive customer satisfaction and loyalty.

About Valtech:At Valtech, we are revolutionizing the connection between brands and their customers. As a leading global digital innovation firm, we harmonize creativity, technology, and strategy to tackle intricate business challenges and deliver outstanding experiences.With a team of over 6,500 professionals across 60+ offices in more than 20 countries, we are broadening our presence in the MENA region, with Dubai as our strategic hub. At Valtech, we foster business transformation as trusted partners to some of the world's most esteemed brands, offering our team opportunities for growth, a culture grounded in values, international career paths, and the chance to shape the future of experiences.About the Team:We are a part of Valtech MENA, an experience innovation company that merges diverse disciplines to create a better way for people to engage with the world. Our work lies at the crossroads of different cultures and perspectives, delivering solutions that exceed expectations and empower brands to thrive in a digital landscape.We prioritize clarity, collaboration, and a deep respect for our craft, which influences both our creations and our collaborative efforts.Overview:We are in search of an Experience Operations Director who will oversee the delivery of experience design across various projects. This role is dedicated to converting strong experience direction into high-quality, structured execution. You will ensure that concepts remain robust amid the realities of timelines, tools, team dynamics, and technical impediments, preserving clarity and intent.Your responsibilities will include defining the delivery process, supporting teams in its execution, and maintaining consistent quality standards across all outputs.The Role:You will ensure that experience design is delivered accurately, consistently, and with the highest quality standards. Your role involves operating from a clear experience direction and influencing how this is realized in practice. You contribute to the evolution of the vision through tangible delivery, creating clarity in complexity and structure amid ambiguity. Your commitment to craft and the systems that facilitate scalable craftsmanship are essential.

Role overview Delivery Hero seeks a Customer Experience Retention Manager based in Dubai. The main focus is to strengthen customer loyalty and satisfaction by shaping and implementing retention initiatives throughout the business. Key responsibilities Develop and execute customer retention strategies aimed at increasing engagement and loyalty. Monitor and analyze key performance indicators to assess the effectiveness of retention activities. Collaborate with marketing and product teams to create targeted campaigns that resonate with customers. Analyze customer behavior and feedback to identify ways to improve the customer journey. Requirements Background in customer retention, with a strong interest in enhancing customer experiences. Proven experience building and implementing successful retention strategies.

Role overview Delivery Hero is hiring a Senior Manager of Customer Experience Retention & Optimization in Dubai. This role centers on strengthening customer satisfaction and loyalty by shaping how customers engage with the company's services. What you will do Lead a team that analyzes customer feedback and behavior to uncover insights. Design and put in place strategies aimed at retaining customers and lowering churn. Optimize the customer journey to boost satisfaction and grow customer lifetime value. Guide the execution of initiatives that build and support long-term customer relationships.

About SFORS SFORS is a proprietary trading firm based in Dubai, specializing in global financial markets. For over 20 years, the company has focused on trader development, advanced trading technologies, risk management models, and effective trading strategies. SFORS operates solely with its own capital and does not accept external investments. Role Overview: Trading Operations Specialist The Trading Operations Specialist plays a key role in keeping trading systems and services running smoothly. This position supports traders in daily activities, manages incident response, and helps maintain the knowledge base. The role calls for attention to detail, proactive problem-solving, and clear communication across teams. Work Schedule Weekday shifts with regular rotation Morning Shift: 09:00–17:00 Day Shift: 11:00–19:00 (in-office) Evening Shift: 18:30–02:00 (remote) Main Responsibilities Trader and System Support Handle tickets and requests from traders Provide guidance on products and interfaces Monitor SLA compliance and quality of resolutions Process Analysis and Optimization Identify inefficiencies in trading infrastructure Work with other teams to improve joint processes Prepare proposals for process optimization Incident Management and Knowledge Base Monitor system performance and notify responsible parties promptly Participate in incident resolution, escalation, and follow-up until closure Update documentation, manuals, and the knowledge base Communication and Collaboration Communicate clearly and promptly with traders and other teams Work closely with the development team

Are you passionate about creating unforgettable experiences through events? Do you want to be part of a dynamic team that encourages innovation and redefines event management?If you answered yes, we invite you to join us at webook.com, one of the premier platforms for event ticketing and immersive experiences.With a proven track record of facilitating over 2 billion SAR in ticket sales and a commitment to global expansion, we are at the forefront of the events industry.Key ResponsibilitiesCollaborate with clients, event managers, in-house designers, and third-party vendors to ensure all event requirements are met.Obtain necessary licenses and permits from relevant authorities.Oversee on-site event setup and production, guaranteeing a top-notch experience.Work closely with team members to ensure the successful execution of events.Manage various projects ranging from small gatherings to large-scale events.Handle logistics and inventory management for all event materials and equipment.

Join AECOM as a Senior Advisor in Safety, Health & Environment, focusing on roads experience. This pivotal role involves developing and implementing robust safety protocols and environmental management systems to ensure compliance with local and international regulations. Your expertise will contribute significantly to enhancing safety culture and promoting environmental sustainability across projects.

About APM Monaco Founded in 1982, APM Monaco is a modern fashion jewelry brand inspired by the elegance and spirit of Monaco and the South of France. Role Overview This is a full-time, office-based position in Dubai Commer City. The Customs Clearance Specialist manages import and export customs processes for the company’s operations in Dubai. Main Responsibilities Manage all aspects of import and export customs clearance, ensuring accurate documentation and timely submissions in company systems. Maintain compliance with customs regulations and uphold standardized operational procedures. Track bonded inventory, performing monthly reconciliations and detailed analyses. Verify and confirm HS codes for a range of products and materials. Communicate with customs authorities and stay updated on regulatory changes. Support inspections and audits, addressing customs-related issues as they arise. What We’re Looking For At least 5 years of customs clearance experience in Dubai, ideally within Free Zone operations. Strong knowledge of Dubai Customs regulations and HS code classification. Proficiency in customs declaration procedures and Dubai Trade systems. Solid analytical and problem-solving skills. CCE or CTLP certification is a plus. Fluency in both Arabic and English. Excellent communication skills and ability to perform well under pressure. Immediate availability is preferred. Benefits Work alongside a global, diverse team. Opportunities for professional growth and development. Collaborative culture focused on teamwork and open communication. Comprehensive benefits package, including medical coverage, paid time off, and substantial employee discounts.

Join us at Fever, the premier tech platform revolutionizing access to culture and live entertainment globally.Our goal is to democratize cultural experiences through innovative technology and data-centric strategies. Every month, we inspire over 300 million people across more than 40 countries to explore remarkable events, while empowering event creators with tools to scale and innovate their offerings.We've partnered with industry giants like Netflix, F.C. Barcelona, and Primavera Sound, delivering internationally recognized experiences and supported by top-tier global investors.If you are a proactive individual with a vision for the future of entertainment, we invite you to be part of our journey!Now, let’s delve into the details of this exciting role and how you can contribute to Fever’s mission.About the Role:We are in search of a Senior Onsite Operations Lead to ensure the flawless execution of our most significant events. This role emphasizes operational excellence in live environments. You will guarantee smooth event operations, high team performance, and partner confidence throughout the execution.Working closely with Strategic Event Managers on intricate projects, you will convert operational plans into exceptional onsite execution. This position is ideal for someone with substantial experience in live operations who can effectively lead teams, uphold standards, and manage situations as they arise.

At AKQA, we harness the imaginative fusion of art and science to craft stunning ideas, products, and services. Through our entrepreneurial spirit and collaborative ethos, we design adaptive digital solutions that inspire and yield remarkable results for our clients.As an Experience Designer at AKQA, you will leverage empathy, systems thinking, and exceptional craftsmanship to transform strategic insights into innovative solutions for human challenges. As a skilled storyteller and bold innovator, you will create interactive experiences, products, and services that inspire change.Your contributions will be pivotal in the expansion of the Experience Design department. You will integrate insights from clients, businesses, and end-users, while considering the technical delivery environment, to formulate effective design blueprints. Acting as the user-centered connector, you will harmonize business, creativity, and technology, facilitating design workshops and collaborating with multidisciplinary teams to achieve award-winning, impactful outcomes.At AKQA Dubai, located in the vibrant Media City, you will have the chance to produce meaningful work for world-renowned companies in one of the globe’s most dynamic cities, while benefiting from our extensive network of specialists across our global studios. Join us in an environment that encourages a dynamic and meritocratic culture, surrounded by some of the brightest talents in the industry.

Beond is looking for a Guest Experience Agent to join the Contact Centre team in Dubai. This role focuses on supporting guests and maintaining the airline's standards for service and hospitality. Key responsibilities Respond to guest inquiries and requests, offering clear and helpful information Assist travelers with bookings and travel arrangements Address issues or concerns with professionalism and empathy Represent the Beond brand in every interaction, ensuring a positive guest experience What helps you succeed Strong communication skills and a focus on solutions Comfort engaging with guests from a range of backgrounds Empathy and patience when handling guest concerns Dedication to delivering a high level of service Location This role is based in Dubai, United Arab Emirates.

Greetings!We are Fever, the world's foremost technology platform dedicated to culture and live entertainment.Our mission? To make culture and entertainment accessible to everyone. Utilizing our innovative technology and data-driven approach, we are transforming how audiences engage with live experiences.Each month, we inspire over 300 million individuals across more than 40 countries to discover unforgettable events while also equipping event creators with our insights and technology, enabling them to innovate, scale, and attract new audiences.Our achievements? Collaborations with industry giants like Netflix, F.C. Barcelona, and Primavera Sound; hosting internationally acclaimed events, and gaining support from prominent global investors! Impressive, right?To fulfill our mission, we are seeking proactive, hands-on individuals eager to shape the future of entertainment!Are you ready to be part of this exciting journey?Now, let’s delve into the specifics of this role and your contributions to Fever’s mission.About the Role:We are in search of a Senior Onsite Operations Lead to spearhead the execution of our key events on-site. This role emphasizes operational excellence in live settings. Your primary responsibility will be ensuring seamless operations, high team performance, and partner satisfaction throughout event execution.You will collaborate closely with Strategic Event Managers on intricate projects, converting operational plans into impeccable on-site delivery. This is a hands-on position ideal for someone seasoned in live operations, capable of leading teams, upholding standards, and managing situations effectively.Key Responsibilities1. Onsite Leadership & Execution:Direct the on-site execution of medium to large-scale eventsServe as the primary operational point of contact during live eventsGuarantee that all operations proceed smoothly, efficiently, and punctually2. Team Management (Onsite Staff):Organize and lead onsite staff (coordinators, temporary workers, suppliers)Clarify roles and responsibilities to ensure effective collaboration

As a Senior Associate in the CDD Operations team at OKX, you will play a vital role in enhancing our customer due diligence processes. Your expertise will contribute to compliance with regulatory requirements while ensuring an efficient operational flow.

Join us as a Senior Fraud Specialist at Delivery Hero, where you'll play a vital role in safeguarding our operations against fraudulent activities. This senior-level position is ideal for an experienced professional with a keen eye for detail and a passion for analytics.

AECOM is looking for a Senior Project Controls Specialist to join our dynamic team in Dubai, United Arab Emirates. In this crucial position, you will take charge of all project control functions, ensuring projects are delivered on time, within budget, and in alignment with our strategic goals. You will act as a key strategic partner to project leadership, offering data-driven insights and recommendations that facilitate informed decision-making for complex, large-scale projects.Key Responsibilities:Lead the establishment of comprehensive project control systems, including developing Work Breakdown Structures (WBS), baseline budgets, and schedules.Capture and analyze progress and expenditure data to evaluate project performance effectively.Utilize earned value management (EVM) techniques to assess cost and schedule performance, and forecast Estimate at Completion (EAC) for costs and labor hours.Conduct risk analysis and assist in contingency planning to minimize potential financial and scheduling impacts.Ensure adherence to change control processes and protocols.Prepare and present detailed project control reports, encompassing performance metrics, forecasts, and variance analyses to support accurate project management.Exhibit proficiency with project control tools, including scheduling, cost management, and document management systems.Leverage company cornerstone systems to provide cost data in formats aligned with project and organizational requirements.Apply financial terminology and metrics to evaluate the financial implications of project decisions and actions.Identify project risks and escalate issues through appropriate channels promptly.Ensure compliance with internal processes and procedures.Execute specific tasks on complex projects under the guidance of a Senior Project Manager, Associate, or Director.Analyze extensive financial datasets to uncover key project issues and performance trends.Monitor workforce data, labor hours, and cost requirements against budget constraints.Collect and interpret data for trend analysis and forecasting, providing insights into progress and its impact on costs.

Join our vibrant team at Accor as the Assistant Guest Experience Manager, where you will play a pivotal role in ensuring our guests enjoy exceptional service throughout their stay. You will assist in managing daily operations, coordinate with various departments, and contribute to the overall guest experience.Your passion for hospitality and commitment to service excellence will inspire your team, helping them to create memorable experiences for our guests. You will engage with visitors, gather feedback, and implement improvements to enhance guest satisfaction.

We are seeking a highly organized and proactive Senior Administrative Specialist to join our dynamic team at AITO. As a key member of our administrative staff, you will play a crucial role in ensuring the smooth operation of our office. Your responsibilities will include managing front desk operations, coordinating meetings, and maintaining office supplies to create an efficient work environment.Your initial duties will involve front desk responsibilities and reception work, where you will be the first point of contact for visitors and clients. Your ability to communicate effectively in both Arabic and English will be essential in this role, as you will assist with various administrative tasks, including government procedures and event planning.Join us at AITO, where we are redefining luxury in the automotive industry by integrating advanced technology with traditional elements of safety and comfort.

About the RoleAs the Vice President & Head of Frontline Sales Experience & Alternate Channels, you will report directly to the EVP & Head of Retail Customer Acquisition. In this pivotal position, you will spearhead the transformation of customer and employee onboarding across all retail banking channels. This strategic role focuses on optimizing the digital journey, enhancing alternate acquisition channels, and building partner ecosystems to create scalable and seamless customer experiences.What You’ll Be DoingFrontline Sales Experience & Customer OnboardingOversee the complete onboarding journey across branches, elite banking, direct sales, digital platforms, field operations, and Employee Banking.Identify and address customer pain points throughout both physical and digital interaction points.Guarantee consistent and seamless experiences across various products and segments.Employee Onboarding & EnablementCraft and implement robust onboarding frameworks tailored for front-line sales teams.Partner with HR, Learning & Development, and business leaders to ensure training aligns with product, policy, and process updates.Evaluate the effectiveness of onboarding processes and promote continuous enhancements.Alternate Channels OversightDrive strategy and execution for:Kiosk-led acquisition in retail environmentsLocal Area Marketing (LAM) initiativesDigital acquisition partnerships (such as fintechs, aggregators, and payroll partners)Develop customized onboarding journeys specific to each channel and partner type.Monitor channel performance to maintain brand alignment.Digital Journey OptimizationRefine digital onboarding experiences across mobile and assisted channels.Synchronize physical onboarding across branches, kiosks, and field sales.Utilize analytics and customer feedback to enhance the onboarding journey.Cross-Functional & Governance LeadershipCollaborate with product, compliance, risk management, operations, and technology teams to bridge onboarding gaps.Lead governance discussions across retail sales units and partner networks.Promote the simplification and standardization of onboarding policies and procedures.

About VertoAt Verto, we are dedicated to transforming global finance, empowering businesses in Emerging Markets to thrive internationally. Founded by visionary British-Nigerian entrepreneurs Ola Oyetayo and Anthony Oduu, our African roots give us unique insights into the challenges faced with cross-border payments—such as illiquid currencies, exorbitant fees, and sluggish transactions. Africa remains our focal point as we bridge the gap between developing and developed markets, fostering economic growth.Initially launched as a Forex solution for the Nigerian Naira, Verto has developed into a leading platform that facilitates seamless transfers of billions of dollars for thousands of businesses annually. We believe that your business location should not dictate your success or growth potential. We are committed to providing equal access to efficient payment and liquidity solutions that are standard in developed regions.We are proud to be backed by esteemed investors, including Y-Combinator, Quona, and MEVP. With accolades such as the Milken-Motsepe Prize and recognition on lists like CNBC’s fastest-growing UK companies, the Deloitte Fast 50, and Sifted’s fastest-growing UK tech firms, we are shaping a future of effortless cross-border payments.Join us on our journey to revolutionize global finance.Role OverviewSeize the opportunity to play a vital role in our Onboarding Specialists team. This position transcends traditional file processing; you will be instrumental in crafting our global client journey, especially focusing on the UAE. We seek a growth-oriented leader who will not only review applications but also influence our onboarding strategy, bridging high-speed Sales with stringent Compliance in a rapidly growing Fintech environment.About the RoleWe are looking for an enthusiastic and results-driven Senior Onboarding Specialist to oversee the onboarding experience for global customers, particularly in emerging markets, while ensuring compliance with international regulations.What You’ll Be DoingScale Without Borders: Take ownership of the complete onboarding journey for diverse businesses in the UAE and globally. You will explore intricate corporate structures and make decisive partnership calls.Build 360° Client Profiles: Harness client data, external insights, and our innovative technology to create comprehensive client profiles that guide our onboarding process.