Senior Specialist in Customer Experience Operations

Join Delivery Hero as a Butchery Supervisor at our Distribution Center in Dubai! We are seeking a dedicated and skilled professional to oversee the operations of our butchery department, ensuring quality standards and efficient distribution of products.As a Butchery Supervisor, you will be responsible for managing the team, maintaining compliance with food safety regulations, and optimizing production processes to meet demand. If you are passionate about quality meat products and have experience in a supervisory role, this is the perfect opportunity for you!

Delivery Hero is looking for an Administrative Assistant to join the team in Dubai. This entry-level role centers on supporting daily operations and helping colleagues stay organized and efficient. Role overview The Administrative Assistant will handle a range of administrative tasks to keep the office running smoothly. This position is designed for those starting a career in administration and interested in working at a global food delivery company. What you will do Assist with scheduling, document preparation, and general office coordination Support team members with day-to-day administrative needs Help maintain a well-organized and welcoming office environment Location This position is based in Delivery Hero’s Dubai office.

 Your Role Awaits!Join a pivotal team committed to enhancing a high-impact product that elevates our consumer experience:● Collaborate within a dynamic, cross-functional team comprising Product, Engineering, Data Science, and Product Analytics.● Forge robust relationships with your team to amplify your contributions.● Immerse yourself in understanding the product intricately - identifying target customers (both users and vendors), recognizing diverse local contexts, assessing business value, evaluating risks, uncovering opportunities, and navigating technical challenges.● Lead customer development initiatives and data analysis to identify fresh opportunities and mitigate risks.● Partner closely with design and research teams to reveal unmet user needs and potential growth areas.● Rapidly brainstorm, prototype, and refine solutions with your team, launching innovative products to our customers swiftly.● Drive the prioritization of opportunities and solutions aligned with company KPIs.● Be a proactive problem-solver, ready to roll up your sleeves to unblock your team and deliver high-quality solutions promptly.● Assess the success of your launched products and champion their continuous improvement, leveraging your expertise in experimental setup and analysis.● Engage with stakeholders to deepen your knowledge and enhance your product initiatives.● Collaborate with other Consumer teams to ensure alignment with the comprehensive Consumer experience and lifecycle.● Manage stakeholder communication effectively, collaborating with teams across the globe.● Work alongside our internal stakeholders, commercial, and strategy teams to craft and execute go-to-market strategies.● Be a self-starter and a collaborative team player.● Demonstrate the ability to independently prioritize your time, focusing on the most impactful efforts first.● Uphold accountability and fulfill your commitments.● Collaborate meaningfully with colleagues around the globe. 

Join Delivery Hero as a Senior Security Engineer specializing in Cloud Security. In this pivotal role, you will be responsible for enhancing our cloud security posture, implementing advanced security measures, and ensuring compliance with industry standards. You will work collaboratively with cross-functional teams to develop and maintain security policies, provide guidance on security best practices, and respond to incidents effectively.

Role Overview Delivery Hero is hiring a Staff Data Scientist focused on Artificial Intelligence (AI) and Machine Learning (ML) in Dubai. This senior position plays a key role in advancing how the company uses data to make decisions and improve services. What You Will Do Work with teams across the business to design and build advanced algorithms and models. Apply AI and ML techniques to solve real problems and improve customer experiences. Help guide the direction of data science projects that influence the future of Delivery Hero’s offerings. Location This role is based in Dubai.

Join our dynamic team at Delivery Hero as a Senior Product Manager - AI. In this pivotal role, you will lead innovative product strategies that harness the power of artificial intelligence to enhance our delivery services. Collaborate with cross-functional teams to design, develop, and implement cutting-edge solutions that drive operational efficiency and improve customer satisfaction.

Role overview The Store Supervisor at Delivery Hero leads daily operations at the Dubai location. This position manages a team, keeps store standards high, and works to achieve sales goals. Strong leadership and careful attention to detail shape a positive workplace and help deliver reliable service to customers. Main responsibilities Oversee daily store activities, maintaining company standards for presentation and cleanliness Train, coach, and support team members in their roles Monitor and manage inventory levels Implement and refine operational processes to improve efficiency Motivate the team to reach or exceed store targets Ensure customers have a positive experience What success looks like Team members feel supported and perform at a high level Store operations run smoothly with efficient processes Inventory remains well managed Customers leave satisfied Sales goals are achieved or exceeded

Job SummaryAs a Food & Beverage Supervisor at Palazzo Versace Dubai's Pool Bar, you will play a pivotal role in ensuring an exceptional dining experience for our guests. Your primary responsibilities will include overseeing the service staff, maintaining high standards of service, and ensuring that every guest's needs are anticipated and met promptly. This position requires a dynamic individual who thrives in a fast-paced environment and is committed to delivering excellence.Main Duties/Responsibilities:Lead and supervise the service staff team, ensuring compliance with service standards.Guarantee that guest satisfaction is achieved 100% of the time.Arrive punctually and communicate effectively with colleagues and supervisors.Provide guests with an enjoyable and expertly served beverage and dining experience during all events.Proactively anticipate and fulfill guests' needs before they are expressed.Utilize the hotel's computer system for sales transactions and manage check processes efficiently.Assess guest satisfaction, resolving any issues, and informing management of any significant concerns.Prepare and organize setups and mise en place for upcoming events.Maintain cleanliness and orderliness in all service and storage areas.Adhere to cash handling and credit card procedures as per accounting guidelines.

Delivery Hero is looking for an Assistant Store Supervisor to join the team in Dubai. This position plays a key role in supporting store management with day-to-day operations. Role overview The Assistant Store Supervisor helps keep store processes running smoothly. Responsibilities include assisting with floor operations and ensuring customers have a positive experience. The role also contributes to meeting the store’s performance goals. What you will do Support management with daily store activities Help maintain efficient workflows on the store floor Work to provide a welcoming environment for customers Contribute to the overall performance of the store

Delivery Hero is hiring a Sales Executive based in Dubai. This position centers on building strong client relationships and driving sales growth in a city known for its energy and diversity. Role overview The Sales Executive works closely with clients to support their needs and help expand Delivery Hero’s reach. The focus is on connecting customers with restaurants and delivery services, contributing to the company’s mission in the region. What you will do Develop and maintain relationships with new and existing clients Identify opportunities to grow sales and expand market presence Represent Delivery Hero’s services to partners and customers Who we’re looking for Interest in sales and client engagement Comfort working in a fast-moving setting Motivation to help connect customers with restaurants and delivery options

Join our team at Terra Solis Dubai as a Head Waiter, where you will take on a leadership role in supervising our dedicated waitstaff. This position demands exceptional organizational skills to efficiently manage customer orders and meticulous attention to detail to ensure that each patron's personal preferences are recognized and catered to in our exquisite dishes. Strong verbal communication skills are essential for maintaining interactions with both our valued customers and the Food & Beverage team.

Join the prestigious Palazzo Versace Dubai as a Food & Beverage Supervisor, where you will be at the forefront of delivering unparalleled dining experiences. In this pivotal role, you will supervise our dedicated service staff, ensuring that every guest enjoys impeccable service throughout their stay.Main Responsibilities:Lead and manage a team of service staff, fostering a collaborative and high-performance environment.Uphold the highest standards of service, ensuring guest satisfaction at all times.Arrive punctually, greeting colleagues and reporting to your supervisor to commence duties.Provide guests with an exceptional beverage and dining experience during all events.Proactively anticipate guests' needs and fulfill them before they are requested.Utilize the hotel's point-of-sale system to process transactions, print checks, and manage closing readings.Monitor guest satisfaction, addressing any issues swiftly and effectively, while keeping management informed of resolutions.Prepare for upcoming events by ensuring all setups and mise en place are ready for the next day.Maintain cleanliness and organization in all service areas, including storage and back-of-house.Adhere to cash and credit card handling procedures as outlined by the accounting department.

Join us at Cygnify as a Principal Consultant, specializing in Digital Delivery and Transformation. In this pivotal role, you will spearhead intricate digital transformation initiatives that yield significant value across various sectors. This position combines hands-on strategic leadership with a robust consulting approach to effectively plan, shape, and implement digital programs within government, enterprise, and public policy contexts.Why You Will Love This Role Lead transformative digital initiatives on an organizational scale with multiple stakeholders. Shape digital strategies across diverse sectors including government, finance, infrastructure, and technology. Collaborate closely with senior leaders and external partners to drive impactful outcomes. Develop comprehensive frameworks, standards, and models for delivery that define future operations. Navigate a fast-paced environment where your decisions lead to measurable change.Your Responsibilities Strategic Delivery Leadership• Oversee the complete delivery of high-stakes digital transformation programs.• Craft delivery models, governance structures, and frameworks to guarantee predictable and high-quality results.• Convert strategic objectives into actionable roadmaps with clear milestones and measurable impacts. Client & Stakeholder Partnership• Act as a senior consultant to both internal teams and external collaborators.• Ensure alignment among project teams, technology units, and executive leadership.• Facilitate critical decision-making processes and prioritize strategic initiatives. Digital & Business Impact• Advocate for best practices in digital execution, including agile, lean, and hybrid methodologies.• Implement data-driven decision-making processes within delivery teams.• Proactively identify risks and devise strategies to mitigate them, ensuring delivery integrity. Team Leadership & Capability Building• Inspire and mentor mid-senior delivery leads and cross-functional teams.• Foster a culture of continuous improvement, knowledge sharing, and skill enhancement.• Promote a delivery-focused culture that emphasizes quality, clarity, and teamwork.

Join the esteemed team at Palazzo Versace Dubai as a Waiter/Waitress, where you will play a pivotal role in delivering the "Ultimate Experience" for our valued guests. Your primary responsibilities will include providing exceptional support to your colleagues, ensuring the highest standards of service and courtesy are met. You will handle guest complaints in accordance with company policy, maintain the restaurant's ambiance, and prepare the dining area to meet our exquisite standards.As a vital member of our team, you will perform opening and closing duties, guarantee the availability of necessary supplies, and effectively manage the usage of food and beverage items to ensure an efficient service experience. Your comprehensive knowledge of our menu offerings, including ingredients and preparation methods, will enable you to provide informed recommendations and enhance guests' dining experiences.In this role, you will promote positive public relations, utilize our computer systems for order processing, and respond adeptly to any hotel emergencies or safety situations. By identifying guest preferences and communicating them effectively to your team, you will contribute to an attentive and distinctive dining atmosphere.

Join the dynamic team at Palazzo Versace Dubai as a Waiter/Waitress at our exquisite Pool Bar. In this role, you will ensure that every guest enjoys the "Ultimate Experience" by providing exceptional service and support to your colleagues. Your responsibilities will include:Delivering attentive and courteous service to our guests to enhance their dining experience.Addressing and resolving guest complaints in accordance with our standards.Maintaining a beautifully appointed environment, ensuring an elegant experience during all dining periods.Performing opening and closing duties to prepare the outlet for business.Utilizing proper service techniques tailored to various meal periods.Anticipating the needs for materials and supplies to ensure their availability.Managing the use of food and beverage items, along with the appropriate handling of equipment.Demonstrating comprehensive knowledge of all menu items, including ingredients and preparation methods.Promoting positive public relations and effectively addressing guest concerns.Operating the computer system to handle transactions and generate reports.Responding appropriately to hotel emergencies or safety situations.Identifying guest preferences and communicating effectively with team members.

Join the German International School Dubai as an IT Administrator and contribute to a vibrant educational environment. Position OverviewInstall and configure essential hardware and software components to optimize functionality.Diagnose and resolve hardware, software, and network challenges effectively.Adhere strictly to electrical safety standards.Conduct repairs, upgrades, or replacements of malfunctioning hardware.Perform regular check-ups and preventive maintenance as necessary to ensure system reliability.Maintain accurate IT asset records and ensure data is current.Collaborate closely with the Pedagogical Team and ICT Officer to troubleshoot and resolve technical issues.Oversee system upgrades to facilitate compatibility with new software across all computers.Install and update antivirus solutions to maintain user-level security.Conduct evaluations and tests on new software and hardware solutions.Provide first-line support to users and manage error reporting processes.Foster strong relationships with all departments and team members.Manage daily backup operations to safeguard data integrity.Maintain comprehensive technical documentation.

Join our prestigious team at Palazzo Versace Dubai as a Restaurant Hostess, where your warm smile and friendly demeanor will enhance our guests' dining experience. You will be the first point of contact, welcoming guests with genuine enthusiasm and professionalism, ensuring they feel valued and appreciated.Main Duties/Responsibilities:Arrive on time, maintaining a positive and energetic demeanor.Welcome guests at the reception with a sincere smile and friendly greetings.Maintain a professional appearance in accordance with company standards throughout your shift.Exhibit a welcoming and pleasant attitude towards both guests and team members.Adhere to payroll and uniform protocols diligently.Prepare the host/hostess stand, review the reservation book, and make room setup recommendations.Open the restaurant punctually at the designated time for each shift.Ensure the cleanliness of all dining areas, addressing any necessary improvements before opening.Organize daily menus, ensuring they are correctly placed in their covers.Check the condition and appearance of all menus and lists to guarantee they are pristine.Develop a thorough understanding of the menu items, ingredients, and daily specials.Assign seating based on service standards and preferences.Familiarize yourself with server stations, daily assignments, and their workloads.Effectively operate the open table system.Ensure each guest receives top-quality service and support for any requests.Greet guests promptly with eye contact, a smile, and excellent posture.Bid farewell to every departing guest warmly, encouraging their return.

Key Responsibilities:Warmly greet guests with a professional and welcoming demeanor, ensuring they feel valued and appreciated.Efficiently manage reservations, spa bookings, and scheduling to provide exceptional service.Deliver comprehensive information on spa treatments, services, and current promotions to guests.Facilitate seamless coordination between therapists and guests to enhance the spa experience.Process billing and payments accurately, ensuring proper posting of all charges.Uphold a serene, tranquil, and professional atmosphere within the spa environment at all times.Promptly address guest inquiries, feedback, and concerns with discretion and efficiency.

Position Overview:Join the distinguished Palazzo Versace Hotel as a Guest Ambassador at La Vita Restaurant & Bar. In this essential role, you will oversee reservations and manage the guest database, ensuring an exceptional and personalized experience for all visitors. The ideal candidate will demonstrate superior organizational abilities, meticulous attention to detail, and a passion for delivering outstanding guest service in a luxurious atmosphere.Core Responsibilities:Reservation Oversight:Manage all facets of reservations for La Vita Restaurant & Bar, including processing, confirming, and adjusting bookings as needed.Maintain the guest database with accurate entries, tracking guest preferences and special requests diligently.Guest Database Management:Ensure the guest database is consistently updated, providing accurate information accessible to the service team.Analyze guest data to recognize trends and preferences that will foster personalized service initiatives.Guest Engagement:Act as the primary liaison for guests regarding reservations, inquiries, and special requests, providing exemplary service.Interact with guests to ensure their needs are met, enhancing their overall dining experience at La Vita.Team Collaboration:Collaborate closely with the restaurant management and staff to ensure operational efficiency and clear communication regarding reservations and guest preferences.Assist in training staff on the significance of guest database management and personalized service delivery.Marketing Support:Support promotional initiatives by leveraging guest data to highlight upcoming events, specials, and personalized offers.Engage in the planning and execution of special events to ensure memorable experiences for all participants.Safety and Compliance:Adhere to all hotel policies and procedures related to guest data security and confidentiality.Maintain compliance with health and safety standards, ensuring a clean and organized work environment.