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Senior Solutions Engineer

DecagonLondon
On-site FullTime

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Qualifications

4-6 years of customer-facing experience in a sales engineering (pre-sales) capacity. Collaborate with Account Executives to identify and qualify solutions that yield significant ROI for clients. Design and implement generative AI experiences tailored for end users. Create custom demonstrations utilizing the Decagon platform, aligned with clients' unique needs and objectives. Effectively communicate intricate technical concepts to a diverse audience, including executive decision-makers, business stakeholders, and engineering teams. Exhibit strong interpersonal and teamwork capabilities. Possess a functional understanding of go-to-market (GTM) systems and workflows.

About the job

About Decagon

Decagon stands at the forefront of conversational AI, enabling brands to provide unparalleled concierge-level customer experiences. Our cutting-edge technology empowers leading enterprises such as Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to implement AI agents that facilitate personalized and engaging interactions across all communication channels, including voice, chat, email, and SMS.

We envision a future where customer interactions are revolutionized, moving from mundane support tickets to swift resolutions and enriching conversations that foster deeper relationships. Our mission is supported by prestigious investors, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, who share our innovative vision.

As a company that values collaboration and excellence, we operate from our London office, where our principles—Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle—guide our collective growth and success.

About the Role

We are seeking a Senior Solutions Engineer, a pivotal technical role that will help define the future of our AI-driven solutions in the enterprise sector. This position bridges pre-sales engineering, product strategy, and enterprise architecture. You will act as a trusted technical advisor to enterprise clients, facilitating value-driven solutions and integrating Decagon’s AI-native platform into complex ecosystems.

About Decagon

Decagon is revolutionizing customer engagement through our advanced conversational AI solutions, empowering brands to deliver exceptional concierge experiences. We partner with industry leaders to redefine customer interactions and foster deeper relationships through innovative technology.

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