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Senior Software Engineer, Engineering Operations

RidgelineNew York, NY
On-site Full-time $146K/yr - $172K/yr

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Experience Level

Senior

Qualifications

Design and implement automation for critical operational workflows, including tenant provisioning, patch coordination, and configuration health. Lead incident response and post-incident improvement efforts through comprehensive runbooks, documentation, and root cause analysis automation. Guide the development of unified observability frameworks that encompass system health, financial metrics, and organizational compliance.

About the job

Are you driven by the desire to optimize intricate systems to boost transparency and efficiency? Do you excel in collaborative settings, partnering with diverse teams to minimize manual efforts and foster operational resilience? If contributing to an organization that prioritizes ownership, growth, and operational excellence excites you, we would love to have you join our innovative team.

As a Senior Engineer on the Engineering Operations team, your primary focus will be on developing and automating the foundational operations that ensure Ridgeline operates smoothly, reliably, and transparently. This team is responsible for incident response coordination, operational readiness, observability and telemetry, financial efficiency tooling (FinOps), and compliance frameworks. Collaborating with engineering, infrastructure, and product teams, you will ensure that the systems we develop are effective, measurable, and scalable.

This is a highly cross-functional position where you will partner with Site Reliability Engineers (SRE) and product engineers to enhance system visibility, minimize toil, and instill confidence in the systems that power Ridgeline. You will utilize advanced technologies—including AI tools like GitHub Copilot and ChatGPT—to drive automation and accelerate innovation.

At Ridgeline, our work culture is just as important as the products we create. We encourage a mindset of ownership, a preference for growth over comfort, and transparent communication. We assume positive intent, lean towards proactive solutions, and celebrate successes while learning from challenges. If you share this philosophy, we would be excited to meet you.

You must be authorized to work in the United States without the need for employer sponsorship.

About Ridgeline

Ridgeline is a forward-thinking organization dedicated to streamlining operational processes and enhancing the resilience of technology systems. We foster a culture of ownership, collaboration, and continuous improvement, ensuring our teams are equipped to innovate and succeed.

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