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Senior Service Delivery Manager

ncs3Singapore
On-site Full-time

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Experience Level

Senior

Qualifications

Proven experience in service delivery management or a related field. Strong leadership skills with the ability to manage and motivate teams. Excellent communication and interpersonal skills. Ability to analyze data and make informed decisions. Experience with IT service management frameworks. Relevant certifications (e.g., ITIL) are a plus.

About the job

ncs3 is looking for a Senior Service Delivery Manager based in Singapore. This person will lead service delivery for clients, making sure commitments are met and standards remain high.

Main Responsibilities

  • Oversee day-to-day service delivery to clients, focusing on quality and reliability
  • Work with internal teams to address client needs and resolve issues quickly
  • Drive improvements in processes and service levels
  • Maintain strong client relationships and help ensure satisfaction

What We Look For

  • Solid experience in service delivery management
  • History of improving client satisfaction and operational efficiency
  • Comfort working with cross-functional teams
  • Experience leading or supporting continuous improvement efforts

About ncs3

ncs3 is a leading provider of innovative technology solutions in Singapore. Our mission is to empower businesses through cutting-edge services and exceptional delivery. Join us and be part of a forward-thinking team dedicated to driving success for our clients.

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