companyRAK Bank logo

Senior Relationship Officer - Personal Loans

On-site Full-time

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Experience Level

Experience

Qualifications

Bachelor's degree or an equivalent qualification.1-2 years of sales experience in the UAE market is preferred. Strong understanding of banking and RAKBANK's retail products.

About the job

  • Work collaboratively with Relationship Managers to provide timely and insightful feedback that aligns with our business objectives.
  • Engage in sales activities with the highest level of integrity and professionalism, ensuring transparency in all customer interactions.
  • Respond swiftly to customer inquiries, ensuring resolutions are achieved within the designated turnaround times (TATs).
  • Ensure submission of error-free applications and maintain a record of 100% accuracy in all documentation.
  • Facilitate seamless coordination with internal teams to enhance the efficiency of application processing.
  • Comply strictly with HR policies, organizational standards, and the professional Code of Conduct.
  • Meet all Service Level Agreements (SLAs) and TATs as specified in operational guidelines.
  • Proactively manage individual clawbacks to keep them within the organization's target limits for the fiscal year.

About RAK Bank

RAKBANK, officially known as the National Bank of Ras Al-Khaimah, has been a pillar of the UAE banking sector since its establishment in 1976. As one of the oldest banks in the UAE, RAKBANK specializes in retail and corporate banking, providing a broad spectrum of services including personal and business banking, credit cards, loans, investment services, and wealth management. The bank has recently received accolades such as being recognized as one of the world's best banks by Forbes ME in 2022 and awarded UAE's SME Bank of the Year by the Asian Banking and Finance Awards. With a strong focus on profitability and risk management, RAKBANK continues to thrive in various sectors, including acquiring business and card spending. As part of its commitment to sustainability, RAKBANK is on a transformational journey in collaboration with Honeywell to reduce energy consumption.

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