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Senior Relationship Manager - Elite Business Banking Solutions

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

What We Are Looking ForEducation: A Bachelor’s Degree or equivalent for expatriates, and a Higher Degree Diploma or equivalent qualifications for Nationals (MBA preferred). Experience: A minimum of 5 years in Branch Banking, Operations, Relationship Management, or Customer Service, ideally in a similar role managing high-net-worth individuals (HNWI). Industry Exposure: Proven experience in Banking or financial services, with a concentration on relationship management or financial services sales.

About the job

About the Role

We are on the lookout for a seasoned and proactive Senior Relationship Manager to become a vital member of our Elite Business Banking team. This position is tailored for a high-achieving professional who excels in forging meaningful client relationships, providing bespoke financial solutions, and fostering portfolio expansion. As the trusted adviser to our Elite Business Banking and High-Net-Worth Individual (HNWI) clientele, you will ensure their banking journey is smooth, personalized, and focused on delivering exceptional value. This role reports directly to the Senior Vice President, Head of Elite Business Banking Liabilities.

Key Responsibilities

  • Identify and onboard new Elite Business Banking and HNWI clients to cultivate a strong and lucrative portfolio.
  • Facilitate seamless onboarding processes that adhere to compliance and regulatory standards.
  • Strengthen and manage relationships with existing clients by gaining a deep understanding of their unique financial objectives.
  • Provide tailored banking and investment solutions aimed at enhancing portfolio value and client loyalty.
  • Develop and implement retention strategies for high-valued clients to ensure sustained engagement.
  • Meet or surpass budgeted sales and service targets through effective relationship management.
  • Drive revenue growth by focusing on low-cost transactional funds and other income avenues.
  • Encourage cross-selling opportunities across the bank's comprehensive range of products and services.
  • Ensure compliance during all client interactions per internal policies and regulatory guidelines.
  • Proactively identify and manage risks associated with business banking activities.
  • Collaborate with service and back-office teams to fulfill client expectations and resolve inquiries promptly.
  • Address SAS and Correspondent Bank queries within established turnaround times.
  • Collect market insights to aid in product development and improve customer offerings.
  • Continuously seek innovative methods to enhance service delivery and client satisfaction.

About RAK Bank

At RAK Bank, we are committed to nurturing a culture of innovation, growth, and excellence. We don't just function as a bank; we are a community that flourishes on collaboration, cutting-edge solutions, and unwavering standards of governance. Join us in shaping the future of RAK Bank!

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