About the job
At Plain, we are revolutionizing customer support for the modern B2B landscape. Our mission is to create the fastest and most powerful platform that empowers companies to transition from reactive support to building genuine customer relationships.
Leading enterprises like Cursor, Raycast, and Granola rely on Plain to consolidate customer interactions, enhance team collaboration, and elevate their workflows through AI integration.
The B2B customer support sector is experiencing a monumental transformation. With AI at the forefront, the way companies engage with clients is evolving, breaking down traditional silos and fostering a collaborative environment across various communication platforms such as Slack and Discord. The outdated approach of slow, manual, and fragmented support is no longer viable.
We are in search of a talented Senior Product Designer to join our dynamic team and shape the future of support tools.
Key Responsibilities
At Plain, design extends beyond simple aesthetics; it’s about envisioning what support tools can achieve. You will take ownership of projects from inception to execution – from engaging with customers to conceptualizing innovative solutions, all the way to refining animation easing on the frontend.
Contribute to all stages of feature development, from ideation and design to deployment, including creating landing pages to showcase new features.
Collaborate closely with team members and customers, utilizing sketches, prototypes, Figma designs, and GitHub pull requests. Your success will be measured by the impact of your designs post-launch rather than just what exists in Figma.
Play a pivotal role in setting team priorities and roadmap direction. You’ll serve as the team’s broad perspective, interpreting customer insights and personal experiences to craft a unified product vision.
Establish the design system that underpins Plain's user interface, ensuring consistency in iconography, color schemes, design tokens, and components.
Foster an open design culture where team members feel encouraged to share product and UI ideas freely.
This position is suitable for a senior-level or staff product designer.
Candidates should possess a strong background in product-driven companies, preferably in B2B SaaS, and have a passion for both UI intricacies and customer dialogue, motivated by the desire to create impactful solutions.

