Senior Performance Manager - Customer Experience

Relay is revolutionizing the logistics landscape in the digital age. With the backing of Europe's largest logistics Series A funding round ($35M), led by pioneering deep-tech investors Plural, Relay is outpacing 99.98% of venture-backed startups. We are assembling an exceptionally skilled team that is set to redefine the logistics industry.Our Mission is to eliminate barriers to commerce. The high cost of delivery acts as a hidden tax on e-commerce, influencing what products can be sold online and who can partake in the market. We envision a future where goods flow more freely among a wider audience, ensuring a seamless online shopping experience accessible to everyone.THE TEAM• A dynamic team of ~110 people, over 50% of whom are specialists in engineering, product, and data• A strong academic foundation with 45+ advanced degrees in fields such as computer science, mathematics, and operations research• Extensive data analytics with thousands of data points captured, calculated, analyzed, and predicted for each parcel in our system• A vibrant culture characterized by first-principles thinking, rapid feedback loops, and a commitment to experimentation.The OpportunityRelay is developing the UK's most sophisticated delivery network. Each parcel that passes through our system enhances network intelligence, and we maintain high standards on key performance metrics: on-time attempts, on-time delivery, did-not-receive rates, and lost-in-transit statistics. Our clients expect the same commitment to excellence. Each metric reflects an extensive operational chain involving collection, sortation, middle-mile, and last-mile delivery. When performance dips, the solution often spans multiple teams within the network.As the Client Network Performance Programme Manager, you will spearhead initiatives to enhance network performance for Relay’s key accounts. You will identify critical operational issues, collaborate with diverse teams to uncover root causes, develop structured improvement plans, and drive execution. Accountability for improvement roadmaps rests with you, alongside tracking progress and communicating our achievements to clients to demonstrate consistent, measurable enhancements.This role serves as a vital connector among Relay's elite operational teams, account managers, and data capabilities, ensuring that both problem solvers and client communicators have the necessary resources to succeed.

Relay is revolutionizing the logistics landscape in the digital age. With the support of Europe’s largest logistics Series A funding round ($35M) from esteemed deep-tech investors such as Plural, whose expertise spans fusion energy and space exploration, Relay is achieving unprecedented growth, outpacing 99.98% of venture-backed startups. We are focused on building the most talented team in the logistics sector.Our Mission is to eliminate friction in commerce. The high cost of delivery currently acts as a hidden tax on e-commerce, limiting both the products available online and the participation of various vendors. We envision a future where goods flow freely among more individuals, creating a seamless and accessible online shopping experience for all.About Our Team• We are a team of ~110 individuals, with over half dedicated to engineering, product, and data.• Our team boasts 45+ advanced degrees in fields such as computer science, mathematics, and operations research.• We meticulously capture, analyze, and predict thousands of data points for every parcel we manage.• Our culture thrives on first-principles thinking, fostering tight feedback loops and continuous experimentation.The OpportunityThe Network squad at Relay is responsible for developing the forecasting engine that underpins all operational decisions within the company. Demand forecasting informs shift scheduling in sortation, while expansion models identify opportunities for network growth. Our parcel intelligence is essential for optimizing route planning and vehicle loading. When our squad enhances a model, its effects resonate across multiple teams, including Finance, ultimately impacting Relay's cost per parcel.We are expanding the squad from four to ten members, including Data Scientists, Analysts, and a Software Engineer, all contributing to a system that encompasses demand forecasting, expansion modeling, parcel dimensions, sortation predictions, and demand management. This system interacts with Sortation, Middle Mile, Last Mile, Routing, and Commercial operations, as well as Finance, who utilize operational forecasts to create long-term financial projections. It also benefits from the insights of four embedded analysts within other teams across the company.As the Programme Manager for the Network squad, your role will be to coordinate the delivery of this comprehensive system. You will transform the squad's roadmap into a structured program, monitoring commitments, managing inter-squad dependencies, removing obstacles, and keeping all stakeholders updated. The specifics of the program will evolve as you familiarize yourself with the squad and its collaborating teams.

Are you ready to thrive in a dynamic environment that is continually evolving? Do you have a passion for creating innovative services centered around the end-user? If this resonates with you, we invite you to read further and apply now!At HM Courts and Tribunals Service, we are embarking on a groundbreaking Change Programme, aimed at delivering transformative judicial services that better meet the needs of the public. With an investment exceeding £1 Billion, this initiative stands as the most ambitious programme of its kind globally.The Civil, Family, and Tribunals Services Programme is focused on developing a suite of digital services designed to facilitate the fair and swift resolution of civil, family, and tribunal cases, paving the way for an 'online court' system.As an accomplished Programme Manager, you will oversee multiple interdependent, large-scale, complex, or contentious projects. Your responsibilities will include managing business change activities, establishing effective governance and assurance processes, monitoring progress, addressing risks and issues, and ensuring business readiness for change. This role demands expertise in applying programme management methodologies and techniques effectively. You will uphold the integrity and coherence of projects within the programme while demonstrating exceptional leadership, interpersonal, and communication skills.

Join Us in Advancing Europe's Hypersonic Technology At Hypersonica, we’re pioneering new frontiers in European defence technology. Our mission is to provide unmatched speed, resilience, and technological autonomy, setting a new benchmark in the industry. We are a compact yet exceptional team, dedicated to tackling significant challenges and delivering swift solutions. As our Programme Manager, you will not simply be filling a pre-established role. You will immerse yourself in a high-caliber environment where each team member significantly influences the organization's future. Our approach emphasizes recruiting a select group of extraordinary individuals with extensive technical expertise, sound judgment, and the capacity to work independently. We prioritize talent over conventional qualifications. This position addresses a crucial business requirement, yet its trajectory will be defined by you. If you have accomplished what many deemed impossible or possess a distinctive skill set that defies traditional categories, we are eager to connect with you. Your contributions will directly enhance Europe’s technological independence.

About Pleo Pleo simplifies spend management for finance teams and employees. The company’s products help businesses move beyond traditional processes, making financial management easier and more effective. Over the past ten years, Pleo has supported more than 40,000 customers. The team includes over 850 people representing more than 100 nationalities, all focused on building a seamless future for business spending. Role Overview: Strategic Programme Manager The Strategic Programme Manager will join the Go-To-Market (GTM) Strategy & Programs team. This role centers on leading major initiatives that connect strategy, data, operations, and technology to strengthen Pleo’s GTM performance across Sales, Customer Success, Product, and Communications. Experience in programme management is essential. The person in this role will manage projects from start to finish, guide teams, and help shape processes that support significant business growth. The focus is on building efficient systems and creative solutions aimed at multiplying Pleo’s growth. Team Structure This position reports to the Director of GTM Strategy & Programs. Collaboration will span Revenue Operations, Customer Success, Sales and Growth, Product, Data, and Commercial IT teams. Main Responsibilities Lead commercial programmes that improve revenue efficiency throughout the customer lifecycle Drive new business revenue acquisition Strengthen the growth revenue pipeline Develop and implement churn prevention strategies Promote product adoption Apply AI to enhance GTM delivery Location This role is based in London.

About Us:Established in 2007, Climate Action operates at the crucial intersection of climate change policy, innovation, and finance. We organize impactful hybrid and digital events that engage our global community of 140,000 members. Partnering with a diverse network of 1,000 impact partners, including UN agencies and leading private sector firms, we are committed to driving significant climate progress through our convening efforts.Role Overview:As the Office & Programme Manager, you will serve as the operational backbone of our organization, ensuring that all functions are aligned and that every detail is meticulously managed. Your proactive support across various business areas will facilitate seamless day-to-day operations.Key Responsibilities:Oversee employee onboarding, including communication, IT setup, and team integration, while providing assistance to interns, freelancers, and consultants as necessary.Create and manage a centralized knowledge hub on SharePoint, consolidating processes, insights, and essential organizational information in an accessible format.Support Directors with administrative tasks, correspondence, and scheduling.Manage day-to-day operations, including facilities management and HR administration.Coordinate logistics for employee events, ensuring that the Events team can focus on delivery.Organize and execute small events such as roundtable discussions, client dinners, and team-building activities that foster inclusivity and participation.Design and produce high-impact sales materials and presentations aligned with Climate Action branding.Research and implement AI-driven technologies to enhance operational efficiency.

Join Turner Townsend as a Programme Manager in the Health sector and lead transformative health projects that make a meaningful impact. You will be responsible for overseeing project delivery, ensuring quality and efficiency, and managing stakeholder relationships. Your expertise will help us drive innovation and deliver exceptional results in the healthcare industry.

Managing expenditures shouldn't be a hassle. At Pleo, we are revolutionizing spend management to make it intuitive and efficient, benefiting both finance teams and employees alike. Our mission is to empower businesses to 'go beyond' with seamless financial solutions.The name 'Pleo' embodies our commitment to exceeding expectations, a principle that has driven our success for over a decade.As we navigate this critical phase of growth, every decision affects our 40,000+ clients and our overall success. We seek individuals who are passionate about identifying customer needs, simplifying complex challenges, and pushing boundaries—while maintaining respect and ambition. With a vibrant team of over 850 individuals from 100+ nationalities, we are dedicated to transforming the future of business spending together.About the RoleWe are on the lookout for a top-tier Programme Manager to join our Go-To-Market (GTM) Strategy & Programs team. This multi-functional team focuses on initiatives designed to create efficiencies in Pleo’s GTM strategy through Sales, Customer Success, Product, and Communications. You will have a proven history in managing comprehensive project executions and leading teams to ensure successful outcomes. Your contributions will drive major business growth through the development of smart processes and innovative solutions aimed at multiplying Pleo’s growth.Who You'll Collaborate WithYou will report directly to the Director of GTM Strategy & Programs, working within the Revenue Operations function. Your collaboration will span across various teams including Revenue Operations, Customer Success, Sales and Growth, Product, Data, and Commercial IT.Key ResponsibilitiesIn this role, you will oversee numerous commercial programs aimed at enhancing revenue efficiency throughout the customer lifecycle, focusing on both strategic and operational aspects. Responsibilities include:Leading new business revenue acquisitionDeveloping growth revenue pipelinesImplementing churn prevention strategies

As a Programme Manager in the Insurance sector at Capco, you will play a pivotal role in leading and managing complex projects that drive strategic change for our clients. Your expertise will be instrumental in guiding teams through the delivery of high-impact initiatives that enhance operational efficiency and deliver value.Join us in a collaborative environment where innovation meets excellence. Your ability to cultivate relationships and navigate the intricacies of the insurance landscape will be key to your success.

About WPPWPP is the trusted growth partner for the world’s leading brands, combining cutting-edge media intelligence, data solutions, world-class creativity, next-gen production, transformative enterprise solutions, and expert strategic counsel — all powered by exceptional talent through our innovative marketing platform, WPP Open. Our mission is to help clients navigate change, seize opportunities, and achieve transformational growth. For more information, please visit WPP.com.About WPP MediaWPP Media is the global media collective of WPP, dedicated to delivering limitless opportunities for growth in a world where media saturates every facet of life. We combine the best platforms, people, and partners to unlock potential for our clients. To learn more, visit wppmedia.com.At WPP, we are dedicated to reshaping the future of creativity across a broad spectrum, bringing together unrivaled talent, resources, and expertise to provide integrated solutions encompassing communications, experience, commerce, and technology.Over the past decade, we have cultivated a dedicated global client practice aimed at enhancing WPP’s impact for our largest clients by tailoring teams to meet specific needs and challenges. That’s why we created OpenDoor for Amazon.The OpenDoor initiative is a unique collaboration between WPP and Amazon, leveraging the strengths and visions of both organizations. Every project represents an OpenDoor to new possibilities, providing our people the opportunity to innovate, learn, thrive, and occasionally learn from failure.This distinctive partnership model is designed to deliver enhanced productivity, supported by our industry-leading approach to people, platforms, and processes. OpenDoor encompasses all WPP agencies and disciplines, including media, business consultancy, communications and brand strategy, technology, commerce, and public relations.

Join the forefront of cloud networking and security!Cato Networks pioneers the convergence of enterprise networking and security into a unified global service delivered via the cloud. Founded by industry veterans including Shlomo Kramer (Check Point, Imperva), we have inspired a new product category known as ‘SASE’ (Secure Access Service Edge), projected to reach a market value of $28.5 billion by 2028.This is your chance to be a part of an innovative company that is rapidly becoming a leader in the enterprise network and secure cloud platform domain – seize the opportunity!As the leading SASE platform, Cato Networks is redefining how enterprises secure and connect their branches, users, and clouds. Our Product Managers are strategic innovators who drive market leadership, solve intricate problems, and enhance our Networking portfolio, which includes Cloud Connectivity, Private Access, SSE, and SD-WAN.We are seeking a Network Product Manager to define product strategy, collaborate with teams across the organization, and deliver impactful features that propel our business forward.Key ResponsibilitiesLead product initiatives that shape the future of enterprise networking.Collaborate closely with customers, partners, Sales, and R&D to define and deliver new capabilities.Translate strategic goals into clear product requirements and guide execution with engineering teams.Act as a trusted resource for the field, supporting strategic deals and providing architectural guidance.Conduct market and competitive research to identify opportunities and influence roadmap decisions.

As a Programme Manager in the Life Sciences sector at Turner Townsend, you will play a pivotal role in overseeing and driving complex projects that contribute to advancements in healthcare. You will collaborate with cross-functional teams, ensuring that projects are delivered on time, within scope, and on budget. Your expertise will be crucial in managing stakeholder relationships and facilitating communication between various teams.

We are seeking a highly skilled and experienced Senior Programme Manager to join our client's dynamic team at a leading global investment bank located in London. This role offers the flexibility of remote work options.The successful candidate will play a pivotal role in overseeing and managing complex projects and programmes within the financial sector, specifically focusing on market risk and quantitative development.

Role Overview Playtech is hiring a Network Operations Manager in London to oversee daily network operations and guide a skilled team. This role focuses on keeping network infrastructure running smoothly and supporting the company's growth plans. What You Will Do Lead and manage the network operations team Monitor and maintain network infrastructure for reliability and performance Implement operational best practices Identify and drive improvements to support business objectives Who We’re Looking For Solid experience in network management Background in overseeing network operations Interest in growing within a busy, growth-focused company

Join our dynamic team at Turner Townsend as a Programme Manager specializing in the Public Sector. In this pivotal role, you will lead and manage a range of projects aimed at transforming public services and enhancing community outcomes. Your expertise will contribute to the successful delivery of projects that make a significant impact on society.As a Programme Manager, you will be responsible for strategically overseeing project timelines, budgets, and resources, ensuring that all deliverables align with client expectations and organizational goals. You will work closely with stakeholders, fostering collaboration and driving innovation to deliver high-quality results.

We are seeking a dedicated and skilled Programme Manager specializing in Data Centers to join our dynamic team in London. In this pivotal role, you will oversee and coordinate multiple projects within our real estate department, ensuring timely delivery and adherence to budgetary constraints. Your leadership skills will be crucial in managing cross-functional teams and maintaining communication with stakeholders.

Join Turner Townsend as a Programme Manager in our dynamic Real Estate division. In this pivotal role, you will oversee and manage complex real estate projects, ensuring successful delivery within set timelines and budgets. You will collaborate with cross-functional teams and stakeholders to drive project success and contribute to the growth of our esteemed company.

Founded in 2004, OLIVER is the world’s pioneering expert in creating, developing, and managing customized in-house agencies and marketing ecosystems for brands. We collaborate with over 300 clients across more than 40 countries, continuously expanding our reach. Our distinctive model promotes creativity and operational efficiency, enabling us to provide bespoke solutions that connect deeply with target audiences. As a member of The Brandtech Group, we are at the cutting edge of utilizing advanced AI technology to transform the way we create and execute our projects. Our AI solutions enhance productivity, ignite creativity, and promote data-driven decision-making, empowering our teams to deliver innovative and meaningful outcomes. Role: Digital Programme ManagerLocation: London, United KingdomAbout the Role:We are on the lookout for a dynamic and seasoned Digital Programme Manager to spearhead, build, and expand our new European Content Operations team. This foundational role is pivotal in establishing and managing processes for the upload, syndication, and oversight of digital product content across various European markets for leading brands in the Beauty & Personal Care sector. You will lead a growing team of Content Managers and Digital Shelf Analysts, ensuring that brands are prominently represented online through precise, comprehensive, and swiftly deployed content. This role is essential for achieving e-commerce excellence and necessitates a combination of leadership, operational acumen, and process enhancement capabilities.

About the Role Delta Capita is looking for a Data Governance Programme Manager to lead a major data governance initiative for financial services clients. This onsite position is based in London and requires close collaboration with senior stakeholders and technical delivery teams. Main Responsibilities Act as the overall programme lead for a large-scale data governance project within the financial sector. Oversee the management of enterprise financial data sets, including data rebalancing efforts. Coordinate teams working on both strategic planning and hands-on delivery tasks. Engage directly with senior leaders while remaining involved in daily project operations. Who We Work With This role involves working with leading financial institutions, supporting their efforts to strengthen data governance and manage complex data workflows. Learn More For more information about Delta Capita's Consulting services, click here.