Senior Performance Manager - Customer Experience

Role Overview Position: Senior Performance Manager - Customer Experience Location: London – The River Building HQ Working Pattern: Hybrid Deliveroo’s Customer Care team supports customers, riders, and restaurant partners with thoughtful, efficient, and empathetic service. The team handles live issues, improves proactive support, and uses data insights to drive continuous improvement. Service excellence is a core value across the marketplace. The Senior Performance Manager joins the Marketplace Support & Service Excellence group. This role focuses on ensuring fair, timely, and high-quality resolutions for all users, especially during critical moments. What You Will Do Shape performance strategy as part of the Customer Experience & Integrity (CXI) team. Maintain operational health by going beyond surface-level reporting to understand marketplace dynamics. Contribute to continuous improvement initiatives that enhance customer, rider, and partner experiences. Champion service quality and support excellence at every touchpoint. About Deliveroo Deliveroo is committed to reshaping how people shop and eat. The company values service excellence and works to provide meaningful support for everyone in its marketplace.

Artsy is seeking a passionate Senior Customer Experience Specialist to enhance our customer interactions and drive satisfaction. In this pivotal role, you will be responsible for analyzing customer feedback, developing strategies to improve our services, and ensuring our customers have the best possible experience with our platform.

Join SquareTrade as a Customer Experience Manager and lead initiatives that enhance our customer service strategies. In this pivotal role, you will be responsible for developing and implementing processes that improve customer satisfaction and drive operational excellence. Your leadership will guide our team towards delivering exceptional customer experiences, ensuring our clients feel valued and supported.

INEOS Automotive has built a reputation for direct, practical innovation in the automotive industry. From the initial vision of a no-nonsense 4x4, the company now delivers vehicles like the Grenadier to customers worldwide and is developing the Quartermaster double cab pickup. Partnerships with established industry leaders and a dedicated global team have fueled this progress. The company values determination and a willingness to challenge norms. With a diverse team of around 1,500 people representing 44 nationalities across 10 locations, collaboration and a drive to achieve ambitious goals are central to the culture. Role overview The Marketing Manager for Digital Experience and Customer Experience will shape and execute the global strategy for INEOS Automotive’s digital presence. This role centers on optimizing the website and CRM systems to meet customer expectations, support the consideration process, and drive conversions such as test drive bookings, quote requests, finance inquiries, and dealer contacts. What you will do Develop and refine digital experience strategies that support business growth. Implement and manage global customer experience initiatives. Increase website conversion rates and improve key performance indicators. Track and analyze website health metrics, including SEO, bounce rates, and user engagement. Work closely with agency partners to ensure effective project delivery. Oversee email marketing performance and manage automated messaging within resource limits. Lead digital marketing campaigns and drive lead generation activities. Requirements Experience managing digital website operations, optimization, and development for multiple markets and languages. Strong background in CRM systems, including building automated programs for prospect nurturing and customer retention. Self-driven and proactive, able to move initiatives forward independently. Knowledge of optimizing global, multi-market websites and developing effective content. Proven project management abilities and skill in prioritizing tasks. Comfortable adapting to changing business needs and environments. Excellent communication skills, able to connect technical and non-technical teams. This position is based in London, England, United Kingdom.

At Entain, we are committed to transforming the landscape of betting and gaming, and we are seeking a dynamic and results-driven strategic finance leader to help define the future of our ASE region.This pivotal role holds significant visibility and impact, as the ASE region encompasses our critical high-growth markets, featuring renowned brands such as Bwin, SportingBet, Sports Interaction, and PartyCasino.As a commercial performance expert in this >£1.5 billion region, you will serve as a vital link between finance and commercial teams, driving value across multiple countries and brands.Key Responsibilities:Develop and implement frameworks to evaluate key operational and financial metrics, enhancing business transparency and performance management.Create daily and weekly performance monitoring systems to identify commercial risks and growth opportunities.Conduct thorough performance analyses to uncover complex root causes.Collaborate with commercial leadership to deliver data-driven insights that underpin critical business decisions.Formulate and assess business cases for impactful strategic initiatives and investments.Oversee the quarterly forecasting and annual budgeting processes across various markets.The previous incumbent did not have direct reports but was supported by the general finance function. We plan to complement this new hire with a junior analyst.

SquareTrade Inc. is seeking a Manager – Customer Experience Journey & Innovation to join the London office. This position centers on raising customer satisfaction and shaping how customers interact with the company at every stage. Role overview The manager leads initiatives to improve the customer journey, using feedback and data to uncover pain points and set new strategies. The goal: strengthen each step of the customer experience and support innovative thinking across the organization. What you will do Direct projects aimed at enhancing customer experience across all touchpoints Analyze customer feedback to find opportunities for improvement Create and implement strategies to address pain points Collaborate with teams throughout the company to ensure a seamless journey Promote innovation and share best practices within the organization Collaboration This role works closely with cross-functional partners to deliver a consistent and improved customer journey. Fostering a culture that welcomes new ideas and ongoing improvement is an important part of the job.

Join Waymo as a Senior Manager of Central Production and Performance, where you will lead initiatives to enhance our production processes and optimize performance metrics. This role encompasses strategic oversight, team leadership, and operational excellence, ensuring that our cutting-edge technology is delivered efficiently and effectively. You'll collaborate closely with cross-functional teams, driving innovation and continuous improvement in our production workflows.

About Avalere HealthAt Avalere Health, we are united by a profound mission: to reach every patient possible. We are dedicated to ensuring that every patient is identified, treated, supported, and cared for equitably. Our Advisory, Medical, and Marketing teams collaborate powerfully and intentionally to create unconventional connections, paving the way for a future where healthcare is accessible and no patient is left behind.Realizing our mission begins with providing enriching, purpose-driven careers for our team, empowering them to make a significant impact on patients' lives. We are committed to fostering a culture where our employees are encouraged to bring their authentic selves to work, leveraging diverse backgrounds and skills to make a difference for patients everywhere.Our flexible working arrangements allow our global teams to choose their work environment, whether in-office or remote, based on team and client needs. Major city hubs in London, Manchester, Washington, D.C., and New York serve as collaboration centers where our teams come together when necessary. Remote workers are equally supported with dedicated social opportunities and resources.Diversity and inclusion are at the core of our culture. We proudly support our employees in bringing their authentic selves to work through our six Employee Network Groups – Diverse Ability, Family, Gender, LGBTQ+, Mental Health, and Race/Ethnicity. These groups foster diversity, equity, and inclusion, providing opportunities for connection, learning, and socialization through regular meetings and programs.We are deeply committed to the professional development of our employees through day-to-day career experiences, access to thousands of on-demand training sessions, regular career discussions, and opportunities for global, cross-capability career advancement.As part of the Disability Confident Scheme, we ensure fair interview processes for candidates with disabilities, long-term health conditions, or neurodiversity. If you require adjustments during the application process, please inform us.

Role overview Netcompany1 seeks a Senior Performance Analyst based in London. This role centers on driving improvements in project performance and helping teams achieve strong results. The analyst partners with colleagues from various areas, using data-driven analysis to support informed decisions and strengthen day-to-day operations. What you will do Examine project performance data to spot trends and highlight areas for potential improvement Collaborate with cross-functional teams, sharing insights and supporting efforts to reach better outcomes Apply data insights to guide strategic decisions and recommend operational adjustments

About Us:At Industrious, we pride ourselves on being the premier provider of premium workplace-as-a-service, recognized for maintaining the highest-rated workplaces in the industry. Our mission is to foster great working days for teams of all sizes, including our own. We believe that exceptional workplace experiences stem from the people we collaborate with and the challenges we tackle together. If you thrive in a collaborative environment that encourages innovative thinking and celebrates achievements, we want you on our team.We value authenticity and diversity. Our commitment to creating an inclusive and respectful environment is critical to our success. We embrace individuality and celebrate the uniqueness of each team member, understanding that great things happen when we unite as one team.Discover more about us at www.industriousoffice.com/careers.Role Overview:As a Member Experience Manager, you will be the essential problem solver, experience enhancer, and connector within our community. You will manage your own location, utilizing your business acumen to coordinate operations and communications effectively. Your confidence allows you to engage with executives and your enthusiasm for networking will help build relationships within the broader business community. You will take pride in representing Industrious and identifying potential new members, all while ensuring they have an exceptional workday. Your inquisitive nature will drive your success in our consultative sales approach, allowing you to uncover and meet the needs of others. You will also orchestrate remarkable events, loving the behind-the-scenes effort it takes to bring them to life. Your commitment to helping others is what sets you apart.Join us at Industrious, where we are redefining productivity through innovative workplace experiences.Extraordinary achievements require a team of thoughtful collaborators who think beyond conventional boundaries. Come be a part of our journey.

At NiCE, we refuse to limit our challenges; instead, we constantly challenge our boundaries. We are ambitious innovators, striving to be game changers, and we are fully committed to winning. Our standards are set exceptionally high, and we consistently execute beyond those expectations. If you share our passion, we have an incredible career opportunity awaiting you that will ignite your enthusiasm.What does the role entail?We are in search of a Product Manager to lead and manage the development of our Customer Experience Automation and Analytics products, with a keen emphasis on data, analytics, and intelligent automation, including AI-powered solutions.In this position, you will collaborate closely with engineering, data science, and go-to-market teams to pinpoint customer challenges, define product strategy, and deliver valuable, high-quality solutions. This role is ideal for someone adept at navigating the entire product lifecycle from discovery to launch while balancing customer needs with technical constraints and commercial objectives.How will you create impact?Lead the product roadmap for designated CX automation, analytics, and intelligent capabilities (including AI), from discovery through launch and subsequent iterations.Engage with customers, partners, and internal stakeholders to identify issues, validate opportunities, and outline clear objectives.Convert customer and business needs into well-defined product specifications, user stories, and prioritized backlogs.Collaborate closely with engineering and data science teams to develop solutions that are both technically robust and commercially viable.Prioritize features, improvements, and bug fixes based on customer value and effort required.Serve as a product expert and advocate, assisting internal teams (Sales, Services, Support) and interacting directly with customers as required.Support product launches, including positioning, enablement, and post-launch feedback mechanisms.Stay informed about market trends, competitors, and emerging technologies in AI, data, analytics, and automation, integrating insights into product strategy.

Join Us as a Senior Customer Success ManagerAt blink, we are looking for a Senior Customer Success Manager who will be pivotal in shaping the client journey post-sale. This role encompasses everything from onboarding and adoption to relationship management, retention, and cross-functional project delivery.The successful candidate will be an effective communicator and a trusted advisor, adept at aligning client goals with the capabilities of the Blink platform, while ensuring efficient project execution across various teams.This position is both strategic and hands-on. You will work closely with customers, participate in in-person meetings as necessary, and collaborate with teams across Blink (Product, Solutions, Support, Growth, Delivery, Tech, and Professional Services) to drive customer success at every phase of their journey.

About WPPWPP is the trusted growth partner for the world’s leading brands, combining cutting-edge media intelligence, data solutions, world-class creativity, next-gen production, transformative enterprise solutions, and expert strategic counsel — all powered by exceptional talent through our innovative marketing platform, WPP Open. Our mission is to help clients navigate change, seize opportunities, and achieve transformational growth. For more information, please visit WPP.com.About WPP MediaWPP Media is the global media collective of WPP, dedicated to delivering limitless opportunities for growth in a world where media saturates every facet of life. We combine the best platforms, people, and partners to unlock potential for our clients. To learn more, visit wppmedia.com.At WPP, we are dedicated to reshaping the future of creativity across a broad spectrum, bringing together unrivaled talent, resources, and expertise to provide integrated solutions encompassing communications, experience, commerce, and technology.Over the past decade, we have cultivated a dedicated global client practice aimed at enhancing WPP’s impact for our largest clients by tailoring teams to meet specific needs and challenges. That’s why we created OpenDoor for Amazon.The OpenDoor initiative is a unique collaboration between WPP and Amazon, leveraging the strengths and visions of both organizations. Every project represents an OpenDoor to new possibilities, providing our people the opportunity to innovate, learn, thrive, and occasionally learn from failure.This distinctive partnership model is designed to deliver enhanced productivity, supported by our industry-leading approach to people, platforms, and processes. OpenDoor encompasses all WPP agencies and disciplines, including media, business consultancy, communications and brand strategy, technology, commerce, and public relations.

Harry’s is a men’s grooming brand offering shaving, body, hair, and skincare products. Since 2013, the company has grown into the world’s second-largest shaving brand, delivering grooming essentials directly to consumers and working to improve men’s access to mental health resources. Harry’s is part of Mammoth Brands, which focuses on building brands that address real needs and support communities. Role overview This full-time Customer Experience Associate position is based in London, UK. The role follows a hybrid schedule, with three days each week in the Soho office. Candidates must live in the United Kingdom and be fluent in both German and English. The workweek includes either Saturday or Sunday as a regular day on the schedule. Customer Experience Team The team serves as the voice of Harry’s, handling direct interactions with customers and ensuring every contact reflects the brand’s values. Team members share feedback from customers to help shape future products and services. What you will do Provide responsive, thoughtful support to customers across various channels Serve as a subject matter expert on Harry’s products and company policies Resolve issues and answer questions, building genuine connections with customers Work closely with a collaborative, compassionate team Support customers in the US, Canada, UK, EU, and other regions

Role overview Quince is seeking a Customer Experience Specialist to join the team in the United Kingdom. This position centers on supporting customers, addressing their needs, and ensuring a smooth experience with Quince’s products and services. Specialists engage directly with customers, answer questions, and help them find solutions. What you will do Communicate with customers to resolve inquiries and provide accurate information Listen carefully to concerns and offer solutions that leave customers satisfied Strive to make every customer interaction positive and memorable Contribute to Quince’s commitment to outstanding service Requirements Strong communication and listening skills Empathy and patience when working with customers Interest in customer service Motivation to help improve the customer experience at Quince

Mammoth Brands, headquartered in London and formerly known as Harry's Inc., develops and supports well-known consumer brands such as Harry’s, Flamingo, Lume, Mando, and Coterie. Since 2013, the company has emphasized direct relationships with customers and strives to create products that address genuine needs. Mammoth Brands also maintains a strong commitment to community impact, having donated over $20 million to nonprofit partners. Role overview This full-time Customer Experience Associate position is based in London, UK. The role requires working from the Soho office at least three days a week and includes weekend shifts. Candidates must live in the United Kingdom and be fluent in both German and English. Customer Experience Team The team focuses on connecting customers with Mammoth Brands’ products, making each interaction as smooth and positive as possible. Team members listen to feedback and collaborate to improve every customer’s experience. What you will do Deliver outstanding service to customers across multiple communication channels Apply problem-solving skills and empathy to build strong connections with customers Work closely with colleagues to represent Mammoth Brands’ values in every interaction Requirements Fluency in both German and English Residence in the United Kingdom Ability to work from the Soho, London office at least three days per week Willingness to work weekends

Role Overview PA Consulting Group is seeking a Customer Experience Strategist in London. This role focuses on shaping and improving client customer journeys through research, analysis, and practical strategy. What You Will Do Analyze customer insights to identify pain points and opportunities Develop strategies to improve customer satisfaction and loyalty Implement solutions that put the customer at the center of business decisions Work closely with cross-functional teams to deliver projects Conduct market research to inform recommendations Use data analytics to guide and measure customer-focused initiatives Location This position is based in London.

Join Wise as a Senior Product Manager where you'll lead the charge in enhancing our WISE Platform's embedded experiences. You'll work cross-functionally with engineering, design, and marketing teams to develop innovative product strategies that resonate with our users.

About Checkout.com Checkout.com helps major brands like eBay, ASOS, Klarna, Uber Eats, and Sony move money online with ease. Headquartered in London, the company supports digital payments worldwide and operates in 19 locations across six continents. The team values innovation and performance, offering opportunities for long-term growth in the fintech sector. Role Overview: Senior Manager, Product Marketing – Financial Experience This senior individual contributor position focuses on product marketing for Checkout.com’s financial solutions, including settlement, treasury services, and business accounts. The main goal is to position these products effectively in the market, making their benefits clear and relevant to merchants. The Senior Manager will work closely with Product, Commercial, and Marketing teams. Responsibilities include developing go-to-market strategies, leading cross-functional projects, and supporting business growth. The role plays a key part in shaping how merchants view Checkout.com as a financial partner. Location London

About UsSamsara (NYSE: IOT) is a leader in the Connected Operations™ Cloud, a cutting-edge platform that empowers organizations reliant on physical operations to leverage Internet of Things (IoT) data for actionable insights and enhanced operational efficiency. Our mission at Samsara is to enhance the safety, effectiveness, and sustainability of the physical operations that fuel the global economy. These sectors comprise over 40% of global GDP, acting as the backbone of our society, including agriculture, construction, field services, transportation, and manufacturing. We are thrilled to facilitate the digital transformation of these vital operations on a large scale.Joining Samsara means you will play a pivotal role in shaping the future of physical operations, working within a team that is innovating a diverse range of product solutions, such as Video-Based Safety, Vehicle Telematics, Applications and Driver Workflows, and Equipment Monitoring. As part of a publicly listed company, you will enjoy both the autonomy and support necessary to make a lasting impact as we build for the long term.Role Overview:We are seeking a strategic and results-oriented Senior Performance Marketing Manager to spearhead our performance marketing initiatives across the EMEA region, driving customer acquisition and business expansion through Paid Media channels including paid search, paid social, and other performance avenues.This role will encompass the comprehensive strategy and execution of performance marketing campaigns tailored to the EMEA region (UKI and Mainland EMEA), prioritizing the development of full-funnel paid media campaigns, rigorous experimentation, optimization, and achieving measurable effects on our pipeline and revenue. You will play a vital role in scaling our search ads and paid social initiatives across platforms such as Google Ads, Microsoft Ads, LinkedIn, and Facebook, while also exploring new performance channels.The ideal candidate is both strategic and hands-on, analytical, and eager to discover new growth avenues while continuously optimizing cost-per-acquisition (CPA) and return on ad spend (ROAS) across various platforms. This is a high-impact position crucial to our growth objectives in a complex, multi-market environment, perfectly suited for someone who thrives in dynamic settings, enjoys data-driven problem solving, and is passionate about driving outcomes from inception to completion.This is a remote role open to candidates residing in the UK, with a preference for those based in London.