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Senior Partner Solution Engineer - UK

ParloaLondon Office
On-site Full-time

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Experience Level

Senior

Qualifications

Qualifications: Proven experience in technical pre-sales or solution engineering roles, preferably within the AI or software industries. Strong understanding of conversational AI technologies and customer experience solutions. Exceptional communication skills, with the ability to convey complex technical concepts to diverse audiences. Demonstrated ability to collaborate with cross-functional teams and drive partner success. Excellent problem-solving skills and a proactive approach to challenges.

About the job

Parloa builds technology that helps brands create more meaningful customer interactions. The team works with agentic AI to raise the standard of customer service, aiming for real connections rather than just transactions. Over one billion customer interactions have passed through Parloa’s platform, with clients such as Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI.

Role overview

The Senior Partner Solution Engineer in Parloa’s London office strengthens the company’s partner ecosystem. This role centers on supporting partners as they present, sell, and implement Parloa’s conversational AI platform. Responsibilities span early discovery, technical guidance, solution design, validation, and ongoing support throughout the deal cycle. The aim is to help partners confidently deliver AI-driven customer experiences that drive pipeline growth and close deals.

What you will do

  • Partner technical enablement: Coach partners on discovery, demos, solution design, and scoping so they can position and deliver Parloa solutions effectively.
  • Technical sales support (partner-led): Lead technical discovery, solutioning, and validation for partner-led and co-sell opportunities during pre-sales.
  • Solution design and architecture: Support partners in building scalable, enterprise-ready solutions that match customer needs and business goals.
  • Partner advisory: Serve as a technical advisor, translating Parloa’s platform capabilities into clear business value for both technical and non-technical audiences.

About Parloa

Parloa is at the forefront of redefining customer engagement through innovative conversational AI solutions, committed to making every customer interaction effortless and meaningful. Our platform is trusted by some of the world's leading brands, shaping the future of customer experience.

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