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Senior Manager, Salesforce Platform

SmarshAtlanta
On-site Full-time

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Experience Level

Senior Level Manager

Qualifications

Proven experience in leading Salesforce implementations and teams. Strong understanding of Salesforce architecture and best practices. Ability to set technical direction and goals for the Salesforce platform. Experience with Sales Cloud, Service Cloud, and Salesforce CPQ. Excellent problem-solving skills and a collaborative mindset.

About the job

Who are we?

At Smarsh, we empower our clients to navigate risk and harness the power of intelligence in their digital communications. With a robust community of over 6,500 organizations in regulated sectors, our solutions help clients identify compliance, legal, and reputational risks across more than 80 communication channels, preventing potential regulatory fines and negative press. Our commitment to relentless innovation has led to consistent recognition as leaders by industry analysts like Gartner and Forrester, and our sustained growth has earned us a spot on the annual Inc. 5000 list of the fastest-growing American companies since 2008.

Summary

We are seeking a Senior Manager of the Salesforce Platform to lead our internal Salesforce team and take comprehensive ownership of the platform as a critical business system.
This role is centered on establishing technical direction, empowering specialists, and ensuring Salesforce effectively scales across Sales, Service, and post-sale operations.
Our Salesforce ecosystem includes:
- Sales Cloud (complex sales processes)
- Service Cloud & Agentforce (support, automation, AI-driven workflows)
- Salesforce CPQ (high-volume SaaS and intricate Enterprise transactions)
- Extensive automation and Flow-driven business logic
You will guide a team of skilled individual contributors with profound domain expertise, with the primary objective of aligning efforts, removing obstacles, and maintaining the platform's health and intentionality.

About Smarsh

Smarsh is a leading provider of compliance solutions for digital communications, empowering organizations to manage risk and leverage intelligence. With a commitment to innovation and a proven track record of growth, we serve a diverse clientele across regulated industries, ensuring they stay ahead of compliance challenges.

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