companyGrab Holdings Inc. logo

Senior Manager of Sales Operations Systems (Regional)

On-site Full-time

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Experience Level

Senior Level Manager

Qualifications

Essential Skills and Experience5+ years of experience in managing teams of 3 or more in operations or systems roles, including proficiency in quarterly goal-setting and performance evaluations. Proven expertise in documenting business processes through flowcharts or BPMN notation. Experience in mapping CRM workflows across marketing, sales, and finance systems. Hands-on experience with Salesforce as an administrator or consultant, with the ability to present technical roadmaps to senior leadership (VP level and above). Experience collaborating with product managers and engineers on system integrations, including writing user stories and acceptance criteria for CRM or SaaS implementations. Skilled in conducting structured workshops with participants from various functions and documenting technical requirements from non-technical stakeholders. Experience in establishing governance frameworks by developing SOPs and other documentation.

About the job

Join Our Dynamic Team

At Grab, the Sales Excellence team is dedicated to empowering our business stakeholders and sales teams with innovative tools, strategies, and processes that foster collaboration and drive success. Our efforts are foundational in equipping the sales organization with effective systems that enhance performance and promote growth.

About the Position

As the Senior Manager of Sales Operations Systems, you will report directly to the Head of Sales Operations. You'll spearhead the strategy, design, and execution of Salesforce and Sales CRM initiatives across the region. Collaborating closely with Sales leadership, Product teams, Tech experts, and cross-vertical stakeholders, you'll help define our lead-to-cash roadmap and ensure alignment between business goals and system capabilities.

Your leadership will guide a regional team based in Singapore, overseeing governance, prioritization, and execution of all Sales Excellence and Salesforce-related projects.

Your Key Responsibilities

  • Lead and mentor a team of 3-5 Sales Operations Systems specialists, managing daily operations, setting quarterly objectives, and conducting monthly one-on-one meetings to foster their professional growth.
  • Design and document the comprehensive lead-to-cash process across all business verticals, mapping existing workflows and identifying integration points between Salesforce and related systems.
  • Develop and maintain a 12-18 month Salesforce roadmap, providing quarterly updates to Sales leadership and prioritizing features based on business impact and technical dependencies.
  • Collect requirements from Sales, Product, and Tech teams, translating these into Salesforce configuration specifications, user stories, and acceptance criteria for implementation.
  • Facilitate monthly workshops with 5-10 stakeholders, documenting decisions and tracking action items to completion.
  • Establish and maintain governance documentation, including data quality standards, user access protocols, and change management procedures for over 200 Salesforce users.
  • Act as the primary point of contact for all Salesforce initiatives, providing project status updates and addressing blockers to ensure timely delivery.

About Grab Holdings Inc.

About GrabGrab is Southeast Asia's leading superapp, dedicated to providing solutions that simplify daily life. From delivering your favorite meals to managing finances and facilitating seamless travel, Grab is committed to enhancing the lives of its users. Our mission is to economically empower everyone in Southeast Asia through the power of technology and AI, while embodying our core values of heart, hunger, honor, and humility.

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