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Senior L3 Support Engineer

NebiusBéthune, Pas-de-Calais, France; Paris, France
On-site Full-time

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Experience Level

Senior

Qualifications

Your Responsibilities Include:Deep Technical Investigation (Primary Focus)Lead root cause analysis beyond L2 depth...

About the job

Why Join Nebius
Nebius is at the forefront of cloud computing, pioneering solutions that empower the global AI economy. We provide innovative tools and resources that enable our clients to tackle real-world challenges and transform their industries, eliminating the need for extensive infrastructure investments or the establishment of large in-house AI/ML teams. Our team operates at the leading edge of AI cloud infrastructure, collaborating with some of the most experienced and creative leaders and engineers in the sector.

Our Work Environment
Headquartered in Amsterdam and publicly traded on Nasdaq, Nebius boasts a global presence, with R&D hubs located throughout Europe, North America, and Israel. Our workforce of over 1,400 includes more than 400 highly skilled engineers with in-depth expertise in both hardware and software engineering, as well as a dedicated in-house AI R&D team.

The Role

This is a pivotal senior technical position as we establish our L3 Support Line from the ground up, serving as the central expertise hub for datacenter operations concerning servers, firmware (BIOS/BMC), and advanced Linux diagnostics across Europe and the United States.

Your primary responsibility will be to conduct in-depth investigations, identify cross-site patterns, and collaborate with R&D and ODM vendors to implement permanent solutions. You will convert complex incidents into scalable resolutions and enhance the capabilities of L1/L2 support through robust technical enablement.

Work from our data center located in Paris or Béthune, France.

About Nebius

Nebius is an innovative company that plays a leading role in the cloud computing sector, focusing on creating solutions that support the AI economy globally. With a commitment to technological advancement and a collaborative work environment, Nebius fosters a culture of innovation and excellence.

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