Senior IT Technical Support Analyst

Role overview Technical Support Analysts at jobgether help customers solve technical problems and ensure a positive experience with the company’s products. This position requires strong troubleshooting skills along with the ability to quickly and accurately address a variety of customer questions. What you will do Respond to customer inquiries about technical issues Identify, troubleshoot, and resolve problems related to jobgether products Collaborate with team members to refine and improve support processes Team and culture Join a collaborative group that values clear communication and adapts to new challenges. The team is committed to delivering high-quality support and working together to meet customer needs. Location This role is based in the US.

About WPP MediaWPP Media serves as a vital growth partner for some of the most prestigious brands in the world. We leverage exceptional talent, trusted data, and strategic partnerships to help clients navigate through change, seize opportunities, and achieve transformative growth through our innovative WPP Open marketing platform.As the AI-driven media operating unit of WPP, WPP Media integrates media, data, and partnerships to deliver large-scale creative personalization. With WPP Open and powered by Open Intelligence, clients gain clear insights into the effectiveness of their media investments.Discover more at wppmedia.com.Life at WPP Media & BenefitsOur commitment to shaping the future of media involves investing in our employees to empower them to excel. We prioritize employee growth alongside responsible media investment. WPP Media employees can access global networks within WPP to pursue their passions, expand their networks, and engage in cutting-edge learning in marketing and advertising.

Technical Support AnalystProcom Services is actively seeking a skilled Technical Support Analyst for a contract position in Plano, TX. This role is pivotal in providing exceptional support to our extensive licensed customer base through various communication channels.Job OverviewAs a Tier-I Support Engineer within the Security System Protection Solutions Division, you will play a crucial role in diagnosing and resolving technical issues, ensuring customer satisfaction at all times.Contract DurationThe assignment is expected to last for a minimum of 6 months.Note: We regret to inform that we cannot consider candidates holding H1B Visas or those represented by third-party agencies.

Deliver exceptional Incident Support and Request Fulfillment for our tailored Software Toolchain environment, which incorporates Git, Gerrit, Jenkins, and Artifactory, alongside a testing cloud environment.Utilize ITIL practices for effective Incident Management to oversee the entire lifecycle of incidents, aiming to restore IT services to users promptly.Implement ITIL Event Management to ensure continuous monitoring of configuration items and services within the Git/Gerrit software toolchain environment.Manage ITIL Request Fulfillment processes to address service requests, typically involving standard changes or inquiries.Monitor and diagnose alerts from the software toolchain environment's monitoring systems.Analyze continuous integration jobs within Jenkins and liaise with stakeholders for troubleshooting when necessary.Maintain thorough documentation of technical solutions and knowledge transfer.Engage in team meetings as needed.Assist in maintenance testing during scheduled downtimes, if required.Provide ongoing support for the software toolchain environment, addressing application tool issues, service interruptions, or workflow-related challenges.Conduct knowledge transfer upon assignment completion, if required.

Join our dynamic team as a Technical Support Analyst where you will play a crucial role in providing exceptional technical assistance to our clients. You will leverage your problem-solving skills to troubleshoot and resolve technical issues, ensuring our clients receive the highest level of support. Your expertise will help in maintaining client satisfaction and fostering long-term relationships.

Join Integrated Resources Inc. as a Technical Support Analyst I, where you will play a crucial role in providing exceptional technical assistance to our clients. You will be responsible for diagnosing technical issues, troubleshooting problems, and ensuring customer satisfaction through effective communication and problem-solving skills.

Join our team as a Technical/Desktop Support Analyst, where you will play a pivotal role in ensuring the seamless operation of our IT systems. You will provide first-level support, troubleshoot technical issues, and assist users with software and hardware inquiries. Your expertise will contribute to enhancing user experience and maintaining system integrity.

Join our dynamic team at dev2 as a Technical Production Support Analyst. In this role, you will be responsible for providing essential technical support to ensure smooth operations within our production environment. You will work closely with cross-functional teams to diagnose issues, implement solutions, and continuously improve our processes.

Join the dynamic team at krow as a Technical Support Analyst, where you will play a crucial role in delivering exceptional technical assistance to our clients. In this entry-level position, you will be the first point of contact for customers seeking help with technical issues, ensuring that they receive prompt and efficient solutions.Your responsibilities will include troubleshooting technical problems, guiding users through step-by-step solutions, and providing information about our products and services. This is an excellent opportunity for those looking to start their career in technology and customer support.

Join our dynamic team at Collabera as a Technical Support Business Analyst, where you will play a key role in bridging the gap between technology and business needs. Your expertise will help us enhance customer satisfaction through effective technical support and thorough analysis of business processes. This position offers an exciting opportunity to contribute to our innovative solutions while working closely with cross-functional teams.

Join our dynamic team as a Part-Time Technical Support Analyst. In this role, you will be responsible for assisting customers with technical issues, providing exceptional support to ensure customer satisfaction. Your expertise and problem-solving skills will help our clients navigate through various technical challenges, making a significant impact on their experience.

Tabs is at the forefront of revolutionizing finance and accounting through our innovative AI-native revenue platform. We empower modern finance teams by automating the entire contract-to-cash lifecycle—including billing, collections, revenue recognition, and reporting—enabling them to eliminate manual processes and accelerate cash flow.Renowned high-growth companies such as Cursor and Statsig trust Tabs to seamlessly generate invoices from contracts, reconcile payments in real-time, and ensure compliance with ASC 606.Founded in 2023, Tabs has successfully raised over $91 million from esteemed investors like Lightspeed Venture Partners, General Catalyst, and Primary. Our headquarters in New York is home to a team with profound expertise in finance and AI.Why This Role MattersWe are seeking a dynamic and quick-thinking Technical Support Analyst to manage the growing volume of technical support requests from our valued merchants. You will serve as the first point of contact for troubleshooting, issue resolution, and merchant education, ensuring they receive an exceptional experience with Tabs.In this role, you will collaborate cross-functionally with teams in Customer Success, Engineering, Product, and Contract Operations to address technical issues and identify recurring patterns. You will be the go-to resource for resolving technical challenges that do not necessitate engineering intervention but are critical for our merchants’ success. If you excel in fast-paced, high-pressure environments, love problem-solving, and are committed to providing a world-class merchant experience, we encourage you to apply!This position is ideal for someone with a strong technical background, experience with ERP systems (e.g., NetSuite, Quickbooks), a knack for navigating ambiguity, and a passion for helping merchants tackle complex issues.

Join Banyan Software as a Technical Support Analyst where you will play a crucial role in providing high-level technical assistance for our Linux and SQL environments. You will be responsible for troubleshooting complex issues, guiding customers through technical problems, and ensuring their satisfaction with our products.As part of our dynamic team, you will collaborate with developers to identify and resolve software bugs, and participate in the continuous improvement of our support processes. This position requires a blend of technical expertise and excellent communication skills to provide top-notch support to our clients.

Join Aiwyn as a Technical Support Analyst!Aiwyn is revolutionizing the accounting industry with our complete platform tailored for modern accounting firms. Supported by esteemed investors such as Bessemer, KKR, and Revolution, we stand as one of the fastest-growing SaaS companies globally, renowned for our innovative technology and exceptional team.As a Technical Support Analyst (Tier 2), you will be an essential part of our support team, acting as the vital link between front-line customer service and our senior engineering resources. Your role will include addressing escalated issues that require in-depth analysis of financial data, account-level modifications, and troubleshooting third-party integrations. You will collaborate closely with CPA firms and internal teams to efficiently resolve complex product challenges and minimize the need for engineering involvement.How We Approach Issue ResolutionIn your position, you will leverage elevated access and structured troubleshooting techniques, utilizing sound judgment across various systems. Your investigations may involve querying production data for A/R discrepancies, analyzing invoice and payment behaviors, validating customer-reported issues within the Aiwyn interface, and reviewing session replay tools like LogRocket. Analysts must discern the root causes of issues, whether they stem from expected product behavior, customer configurations, outdated or incorrect source data, integration timing, or platform defects needing engineering attention. Clear communication of technical findings to both internal teams and customers will be key, ensuring thorough documentation, setting accurate expectations, and simplifying complex issues for non-technical users.Key Responsibilities:Triage and resolve escalated support tickets from Tier 1, managing issues requiring elevated access, deeper investigation, or account-level corrections, including email delivery failures, data discrepancies, translation errors, ETL flow corrections, product bugs, and data export/import challenges.Provide expert analysis and support for Aiwyn products, ensuring customer satisfaction and swift resolution of issues.

About the Role Bandwidth is hiring a Technical Support Analyst in Raleigh. This role serves as the first point of contact for customers, assisting with technical questions and troubleshooting issues related to Bandwidth's communications technology. What You Will Do Respond to customer inquiries and technical problems Diagnose and resolve issues to maintain customer satisfaction Apply technical knowledge to support Bandwidth’s communication services Location This position is based in Raleigh.

Join our dynamic team at Collabera as a Technical Support and Business Analyst. In this pivotal role, you will provide exceptional technical support while analyzing business processes to enhance our IT solutions. Your expertise will help bridge the gap between technical teams and business stakeholders, ensuring efficient operations and high-quality service delivery.

FacilityOS is looking for a Technical Support Analyst to join the team in Annapolis, Maryland. This position follows a hybrid work model: at least three days per week onsite, with the remaining days available for remote work. Role overview FacilityOS builds a B2B SaaS platform designed to help businesses maintain safety, security, compliance, and operational efficiency in critical facilities. As a Technical Support Analyst, you will support clients who depend on reliable facility operations. The role involves working closely with both customers and internal teams to address technical issues and ensure smooth platform use. Team culture Collaboration is a core value at FacilityOS. Team members are encouraged to share knowledge and ideas, and everyone’s contributions are recognized. Engagement and open communication shape the company’s daily work. Location and schedule Based in Annapolis, Maryland Hybrid schedule: at least three days onsite each week, with remote work on other days

Inovalon, established in 1998, applies data and technology to improve healthcare outcomes and efficiency. The company delivers data-driven solutions to help customers achieve their goals, which supports better care for patients. Inclusion, innovation, and collaboration are core values across Inovalon's teams. Role overview The Technical Product Support Analyst II works onsite in Tampa, FL, supporting customers who use Inovalon’s products. This position involves responding to inbound requests by phone, email, and chat. The analyst provides technical help for application software, operating systems, and integrated third-party tools. Main responsibilities Respond to customer questions and technical issues across multiple channels, including phone, email, and chat. Troubleshoot Inovalon products, related software, and integrated third-party solutions. Track and manage the resolution process for reported issues. Document all customer interactions and maintain accurate records throughout the support lifecycle.

Role Overview Outreach is looking for an IT Support Analyst based in Seattle, WA. This role keeps the company’s technology running reliably. The IT Support Analyst troubleshoots technical issues, responds to employee IT questions, and supports daily operations across teams. What You Will Do Diagnose and resolve hardware and software problems for employees Respond to IT-related inquiries and service requests Deliver clear, helpful support with a focus on customer service Collaborate with teams to improve IT processes and workflows