Senior IT Technical Support Analyst

Join Artech Information Systems LLC as a Senior IT Technical Support Analyst, where you will play a vital role in providing exceptional technical support to our clients. Your expertise will be essential in diagnosing and resolving complex IT issues, ensuring seamless operations and client satisfaction.You will collaborate with various teams to implement solu…

About the Role Bandwidth is hiring a Technical Support Analyst in Raleigh. This role serves as the first point of contact for customers, assisting with technical questions and troubleshooting issues related to Bandwidth's communications technology. What You Will Do Respond to customer inquiries and technical problems Diagnose and resolve issues to maintain customer satisfaction Apply technical knowledge to support Bandwidth’s communication services Location This position is based in Raleigh.

About the Role timmonsgroup1 is hiring a GIS Technical Analyst I/II in Raleigh. This position supports projects across the organization by working with Geographic Information Systems (GIS) technology. The analyst reviews and interprets spatial data, produces maps, and helps build GIS solutions that inform business decisions. Key Responsibilities Analyze spatial datasets to extract meaningful insights Create clear, accurate maps for internal and external use Assist with the development and implementation of GIS tools and solutions Support project teams in using GIS to improve decision-making

Join our dynamic team as a Technical Support Specialist, where you will provide expert assistance to clients utilizing Avaya and HEAT systems. In this role, you will troubleshoot technical issues, resolve customer inquiries, and ensure seamless operation of communication technologies. Your expertise will play a crucial role in enhancing customer satisfaction and operational efficiency.

Position Overview:Arete Technologies, Inc. is actively seeking a dedicated Technical Timekeeping Support Specialist to facilitate the integration of the Kronos Time Management Solution at the DSOHF State Hospitals. This role is pivotal in providing essential technical and project administrative support during the onboarding phase for staff at Cherry Hospital and other DSOHF facilities.The successful contractor will work closely with the DSOHF IT Director and Project Manager, enabling the DSOHF Time Management System Operations team to concentrate on ongoing operational needs while minimizing project-related support demands.Key Responsibilities Include:Conducting ad hoc system reportingConfiguring and assigning report profilesManaging and scheduling interfacesProviding front-end technical support for helpdesk activitiesConfiguring system elements such as Navigator, Genies, and ProfilesPerforming data validation and audit tasksMonitoring and troubleshooting system performanceDocumenting change management processesTesting software applicationsSupporting the development and maintenance of Helpdesk Applications and Web Portals (including SharePoint)

Hello,My name is Raghava from Keshav Consulting Solutions. We have an exciting opportunity for a highly skilled Support Analyst with one of our direct clients. Below is the detailed job description for your review.Title: Support AnalystDuration: 12 MonthsLocation: 4101 Capital Blvd, Raleigh, NC 27604Job Description:We are currently seeking an experienced Support Analyst to join the DOT IT Enterprise Applications Team for a 12-month engagement. The ideal candidate will provide second-level support, documenting and coordinating activities related to the installation and configuration of Genetec Security Center, IP cameras, SV32 devices, door aggregators, and other system components deployed for the FACS project. Responsibilities include:Providing support to the Enterprise Application team regarding the installation and configuration of Genetec Security Center and related devices.Assisting the deployment team with troubleshooting installation and configuration issues.Logging and documenting support requests from help desk personnel, users, and project teams; investigating problems and determining appropriate actions.Monitoring the progress of support requests through to resolution and ensuring stakeholders are kept informed.Escalating third-party software and hardware issues to the Application Owner based on severity and project impact.Communicating technical information clearly to various internal and external stakeholders, both verbally and in writing.Providing technical writing services and documenting software configurations for a complex multi-site deployment.Maintaining and updating project documentation as needed.Documenting incidents and resolutions, providing weekly status reports to management.Join our team and contribute your expertise to a dynamic project!

We are seeking a dedicated Technical Support Specialist to join our Production Support team within the IT Private Banking division. As a key partner to our global Private Banking operations, you will provide tailored IT solutions that address specific business needs.Your mission will be to collaborate closely with business units, leveraging technology to maximize the value of their IT investments and achieve strategic goals. You will be instrumental in ensuring that our platforms effectively support existing systems while enabling enhancements and new developments.In this role, you will interface with the Operations team and business users, providing expert analysis and timely resolutions for issues related to the Client Mobile platform and other Private Banking applications. Your responsibilities will include:Maintaining clear communication with clients and IT management, acting as a liaison between business units, vendors, development teams, and other support groups.Executing report-related tasks and running processes as required by operations.Escalating issues as necessary to ensure timely resolutions.Developing strong relationships with other IT groups to facilitate efficient issue resolution and keep users informed.Participating in calls with the APAC team during their time zone for production issues and occasionally working weekends for production releases and infrastructure events.Documenting production applications and infrastructure while maintaining the required level of support.Collaborating with the Environment Manager to maintain all environments.

Join our dynamic team at Syntegon Technology as a Technical Customer Support Project Manager specializing in capital equipment. In this pivotal role, you will be responsible for overseeing customer support projects, ensuring optimal performance and satisfaction.

Join our dynamic team at 360IT Professionals as a Technical Support Expert in Raleigh, NC. We are seeking a detail-oriented individual with a passion for technology and customer service. In this role, you will provide top-notch technical support to our clients, troubleshooting issues and ensuring optimal performance of their systems.

Join our team as a Technical Support Specialist where you will provide expert support for our clients' IT needs. Your role will involve troubleshooting and resolving issues related to Lumension, SCCM, Windows 10, and MAC environments. You will be the first point of contact for technical inquiries and will work collaboratively with various teams to ensure a seamless support experience.

At Celonis, we are the global frontrunner in Process Intelligence technology and one of the fastest-growing SaaS companies worldwide. We recognize a significant chance to enhance productivity by integrating AI, data, and intelligence into core business processes—and we need your expertise to make it happen. Ready to embark on this journey with us?The Team:The Celonis Support Services team employs a robust 3-Level Support model, featuring a dedicated, highly-trained crew of Celonis experts stationed at our Celonis Support Center. Our support engineers are well-versed in the daily challenges organizations encounter when implementing Celonis software, enabling them to swiftly diagnose and address product-related inquiries while providing technical assistance for both our On-Premise and Cloud-based Execution Management System products. You will report directly to the Team Lead Customer Support and work out of our Raleigh, NC office.The Role:As a member of the 2nd Level Support Team, you will be responsible for delivering remote technical support to our global clientele and partners for all inquiries related to our software. You will serve as the crucial link between our customers, partners, and our customer success, delivery, development, and product management teams. We seek a passionate individual eager to master Celonis Process Intelligence Software and contribute to the growth of our Customer Support organization in Raleigh.Your Responsibilities:Deliver exceptional 2nd Level Support for customers utilizing Celonis On-Premise and Intelligent Business Cloud productsAct as the primary technical contact for our Premium Support CustomersManage, qualify, and resolve complex tickets escalated to 2nd Level according to our ITSM processesIdentify problems or defects for collaboration with the 3rd Level teamEnsure adherence to KPIs based on external Service Level Agreements and Organizational Level AgreementsEngage in regular Root Cause Analysis (RCA) cycles to enhance our Support Knowledge basePrepare and conduct Webcasts for customers and support teams on selected technical topicsCollaborate with customers using preferred communication channelsContribute to Continual Service Improvement (CSI) initiatives within Celonis and the Support OrganizationParticipate in on-call rotations as part of our global team.

Join ixllearning as an Associate Customer Support Analyst, where you will have the opportunity to kickstart your career in customer support. In this dynamic role, you will assist our clients by addressing their inquiries, troubleshooting issues, and providing exceptional service. This position is ideal for recent graduates looking to develop their skills in a supportive environment.

Join our dynamic team at 360 IT Professionals as a Senior Analyst Programmer, where you'll have the opportunity to work on innovative projects that drive technology forward. In this role, you will be responsible for analyzing and developing software applications, ensuring optimal performance and functionality. You will collaborate with cross-functional teams to deliver high-quality solutions that meet our clients' needs.

Join IXL Learning, a leader in personalized educational products that empower millions of learners around the globe. We are on the lookout for a dynamic, customer-oriented Bilingual Customer Support Analyst to become part of our Rosetta Stone Product Support Team. Our innovative language solutions help learners worldwide achieve fluency and confidence in their language skills, enhancing their everyday lives. As a vital member of our team, you will provide exceptional support to our Rosetta Stone language learners, addressing inquiries related to subscriptions, billing, technical issues, and offering guidance to maximize their learning experience. This full-time position is based in our Raleigh, NC office, with a Monday to Friday schedule and the flexibility to work from home one day a week.

Lucid Software Inc. seeks a Senior Technical Project Manager based in Raleigh, NC. This position guides major projects from planning through delivery, shaping how project management operates across the organization. Key responsibilities Lead significant projects that align with company objectives Collaborate with teams from multiple departments to deliver business solutions Contribute to improving project management processes and standards company-wide Collaboration This role works with colleagues from various areas of the business, ensuring projects meet both technical and organizational needs. The Senior Technical Project Manager serves as a connector between teams to keep efforts aligned and on track.

Join Triumvirate Environmental as a Technical Services Representative, where you will play a key role in delivering exceptional support and solutions to our clients. Your expertise will help enhance our technical service offerings, ensuring that clients receive the highest quality of service. You will collaborate with various teams to solve complex problems and deliver tailored solutions that meet customer needs.

Celonis specializes in Process Intelligence and pioneered Process Mining technology. The company develops enterprise SaaS solutions that use advanced AI and the Process Intelligence Graph to help organizations transform data into actionable strategies. Celonis is committed to increasing productivity and sustainability by integrating intelligence into business processes around the world. The Support Services team at Celonis operates with a structured 3-Level Support model. Based in the Support Center, this group includes experienced engineers who address the challenges organizations encounter when deploying Celonis software. Support engineers work with both On-Premise and Cloud-based Execution Management System products, focusing on fast diagnosis and resolution of technical issues. The Senior Customer Support Engineer position reports to the Team Lead of Customer Support and is ideally located in Raleigh, NC. Role overview This role is part of the 2nd Level Support Team and delivers remote technical support to global customers and partners. Acting as a bridge between customers, partners, and internal teams (including customer success, delivery, development, and product management), the Senior Customer Support Engineer is expected to deepen expertise in Process Intelligence Software and help grow Customer Support operations in Raleigh. Main responsibilities Deliver 2nd Level Support for Celonis On-Premise and Intelligent Business Cloud products. Act as the technical contact for Premium Support Customers. Receive, assess, resolve, and escalate complex support tickets in line with ITSM processes. Identify issues or defects and collaborate with the 3rd Level support team as needed. Achieve KPIs tied to external Service Level Agreements and Organizational Level Agreements. Participate in regular Root Cause Analysis cycles to strengthen the Support Knowledge Base. Prepare and deliver webcasts on technical topics for customers and support staff. Communicate with customers using their preferred channels. Contribute to Continual Service Improvement initiatives within Celonis.

Role Overview Bandwidth Inc. is hiring a Message Registration Support Analyst for the 2nd Shift (11 AM to 8 PM) in Raleigh, NC. This position focuses on supporting message registration processes, maintaining compliance standards, and improving user experiences. What You Will Do Support the message registration workflow for customers and internal teams. Work with technical teams to troubleshoot and resolve registration issues. Help ensure compliance with relevant guidelines and policies. Deliver attentive, responsive service to users and stakeholders. Schedule and Location Shift: 2nd Shift, 11 AM to 8 PM Location: Raleigh, NC

Join our dynamic team at Collibra as a Senior L3 Support Engineer II, where you will play a pivotal role in ensuring our clients receive top-notch support and solutions. You will leverage your technical expertise to troubleshoot complex issues, collaborate with cross-functional teams, and drive continuous improvement initiatives. Your contributions will help enhance our product offerings and customer satisfaction.

Join our dynamic team at 360 IT Professionals as a Desktop Support Specialist! We are seeking highly motivated individuals ready to deliver exceptional technical support to our clients. You will be responsible for troubleshooting hardware and software issues, assisting with system installations, and ensuring optimal performance of desktop environments.If you are passionate about technology and enjoy helping others, this is the perfect opportunity for you!