Senior IT Support Engineer

Join our dynamic Vehicle Development team as a Fleet Support Engineer, where you will play a crucial role in ensuring the operational uptime of our fleet. We are seeking a highly skilled technical expert who excels in collaboration with cross-functional teams, meticulously documents troubleshooting processes, and provides real-time operational support.**Shift: Saturday to Wednesday, 8 AM - 6 PM local time**Key Responsibilities:Act as the primary point of contact for real-time escalations related to sensor issues within the fleet.Conduct detailed root cause analyses through comprehensive log reviews to identify and resolve fleet-related issues.Create, update, and maintain a thorough troubleshooting guide for technicians, integrating new faults and their solutions.Execute hardware bring-up and validation procedures for new sensor components including LiDAR, radar, cameras, etc.Design and implement diagnostic procedures aimed at streamlining future troubleshooting processes with an emphasis on sensor calibration and data integrity.Analyze historical vehicle/fleet data, including sensor information, to identify trends and issues.Collaborate with engineering design teams to enhance tooling and improve issue detection capabilities.Develop and implement effective countermeasures across the fleet to prevent recurring issues.Define and capture critical data points to validate issue resolutions and measure the effectiveness of implemented solutions.Engage in cross-functional teamwork to drive continuous improvements in vehicle performance and reliability.Be available for overtime as required, with prior notice.Willingness to travel occasionally within the U.S. to support various operational locations.

Apptronik develops AI-powered humanoid robots aimed at improving daily life. Apollo, the company’s main robot, currently supports manufacturing and logistics, with plans to expand into healthcare and home use as the technology advances. The team addresses challenges in embodied AI, safety, and scaling up deployments to prepare Apollo for broader adoption. Role overview The Interface team in Fleet Connect seeks a Full Stack Software Engineer in Austin, TX. This position centers on designing and building software and backend services that make real-time monitoring, control, and coordination of Apollo robots possible across customer locations. Collaboration and focus Work will involve close coordination with senior engineers, UI/UX designers, and other groups. The emphasis is on delivering reliable, user-centered software that equips customers with clear, effective tools for operating robotic systems in demanding production settings.

Join avride as a Senior Software Engineer, focusing on enhancing our Fleet Operations Infrastructure. In this pivotal role, you will leverage your expertise to develop and optimize software solutions that streamline our fleet management processes. Collaborate with cross-functional teams to deliver robust systems that ensure operational excellence and drive efficiency.

About Our Team Join our dynamic group of infrastructure and platform engineers dedicated to developing the Fleet Orchestrator. This innovative system oversees the entire fleet state, ensuring that each vehicle is equipped with the correct and validated software stack, from core autopilot bundles to low-level sensor firmware. Role Overview We are seeking a Senior Software Engineer who will play a pivotal role in the design and evolution of our Fleet Orchestrator. In this position, you will be responsible for the architecture, implementation, and reliability of the system that deploys software to thousands of autonomous vehicles operating in intricate urban environments. This hands-on, high-impact role directly contributes to the stability, consistency, and safety of our fleet at scale. You will tackle complex systems challenges that are essential to our mission. Key Responsibilities Design and develop a cloud-based service that dynamically computes and serves vehicle software specifications according to fleet requirements, operational state, and hardware profiles. Architect and create the agent that operates on each vehicle, managing its state and software lifecycle. Enhance the integration of the agent with the underlying operating system to ensure robust and isolated application environments on the vehicles. Collaborate with various teams to define and implement deployment strategies aimed at improving reliability, enhancing the developer-to-vehicle workflow, and ensuring reproducible deployments. Diagnose and resolve intricate system-level issues across the fleet, guaranteeing high reliability and uptime for our autonomous systems.

EquipmentShare seeks a Diesel Fleet Technician in Austin, TX to help keep its fleet running safely and smoothly. This role centers on hands-on maintenance and repairs for a variety of diesel vehicles, ensuring equipment is ready when customers need it. Key responsibilities Handle routine maintenance and repairs for diesel vehicles in the fleet Diagnose both mechanical and electrical problems Carry out regular inspections to confirm vehicles meet safety and performance requirements Work with the team to maintain efficient, on-schedule operations Impact of this role Each repair and inspection helps keep EquipmentShare’s service reliable for clients. Your attention to detail and technical skill directly support the dependability of the company’s fleet and the satisfaction of its customers.

Important: Zello never asks for sensitive information such as bank account details or checks during hiring. Official communication comes only from zello.com email addresses. If anything seems suspicious, contact recruiting@zello.com. Zello creates a voice-first communication platform used by deskless workers around the world. Over 175 million people depend on Zello’s push-to-talk app, which processes about 9 billion messages each month. The platform supports frontline workers, helps people during emergencies, and assists first responders globally. Role overview The L2 Support Engineer acts as the bridge between the Product Advocate (L1) team and Engineering. This position handles second-level technical support, focusing on advanced issues involving the app, network, and API integrations. Work includes direct interaction with enterprise customers and developers to resolve complex problems. The L2 Support Engineer helps maintain Zello’s reliability for organizations that rely on the platform daily. This role reports to the Product Advocate Manager and works closely with Product, Engineering, Sales, and Customer Success teams. Mission Provide deep technical expertise to diagnose and resolve complex product issues, supporting both enterprise clients and the Product Advocate team. Key focus areas Advanced troubleshooting and root-cause analysis Managing escalations and coordinating with multiple teams Supporting API, SDK, and integration efforts Assisting with enterprise implementations Responsibilities Advanced troubleshooting and root-cause analysis Investigate technical issues that exceed the scope of L1 support Use diagnostic tools, logs, and APIs to pinpoint root causes Reproduce and document product bugs for the Engineering team

About Future Secure AI Future Secure AI develops artificial intelligence solutions for global enterprises. The company focuses on tackling complex challenges across industries, guided by a set of BRAVER values: bravery, rigor, and curiosity. Leadership encourages open communication and values each employee’s role in the community. Professional growth is a priority, and success is seen as a shared journey. Role Overview The Customer Support Engineer will join the Austin, TX headquarters as a key member of the support team. This position acts as the main point of contact for customers, providing technical assistance and resolving complex issues related to the Future Secure AI platform. The role involves helping users with onboarding, troubleshooting, and explaining platform features. Customer feedback will be shared with product and engineering teams to improve the platform. What You Will Do Serve as the primary technical support contact for customers Assist users with onboarding and platform navigation Troubleshoot and resolve technical issues Clarify platform functionalities for users Advocate for customer needs within the organization Provide feedback to product and engineering teams Who Thrives Here Problem solvers with a technical background People who enjoy helping others and explaining technical concepts Those interested in the intersection of AI and security

Sona builds workforce management software for frontline organizations. Many of these teams still rely on paper, spreadsheets, or legacy systems to coordinate their most important asset: people. Sona’s platform brings together scheduling, HR, payroll, and communication tools, helping large frontline employers improve staffing and empower their teams. In just four years, Sona has reached over 100,000 frontline workers and grown to more than 140 employees. The company has raised over $100 million from investors such as Felicis, Northzone, Gradient Ventures (Google), SpeedInvest, Antler, Notion Capital, and angel investors including Tom Blomfield (Monzo). Role Overview Sona is hiring its first Technical Support Engineer in the US. This hybrid role is based in Austin and works closely with the UK support team, as well as the Solutions Architect and Project Manager in Austin. The position focuses on supporting US customers and shaping the support function in this region. What You Will Do Provide technical support to customers via email and live chat Troubleshoot complex product issues and communicate findings to the development team Assist customers with product configuration, data uploads, and User Acceptance Testing (UAT) before launch Act as a bridge between customers and internal teams, ensuring smooth onboarding and successful go-live experiences Collaborate across time zones with colleagues in the UK and Austin Help shape support processes and influence how the US support operation develops What Makes This Role Unique First technical support hire in the US, with the chance to build and refine local processes Work closely with experienced teams in both the US and UK Gain hands-on exposure to Sona’s platform and customer base Opportunity to make a visible impact on customer experience and company growth Location Hybrid role based in Austin.

About Us Graphcore is a globally recognized pioneer in Artificial Intelligence computing systems. We specialize in designing cutting-edge semiconductors and data center hardware that deliver the specialized processing power essential for advancing AI innovation, while ensuring the efficiency necessary for its widespread adoption. As a proud member of the SoftBank Group, Graphcore is part of an elite network of companies at the forefront of transformative technologies. Our new AI Engineering Campus in Austin will be pivotal in our mission to shape the future of AI computing. Key Responsibilities: Oversee procurement and ensure material readiness for seamless execution with suppliers, contract manufacturers, and joint development manufacturers. Collaborate closely with cross-functional teams to ensure alignment and timely project delivery. Develop and maintain project schedules, ensuring on-time completion of deliverables. Support the engineering team in streamlining processes and enhancing operational efficiency. Assist in maintaining documentation for all engineering projects and procurement processes. Engage in continuous improvement initiatives to enhance workflow and productivity.

Join GoodLeap as a Senior Executive Support Engineer, where you will provide exceptional, tailored technical assistance to the CEO and executive leadership team. In this pivotal role, you will ensure the seamless operation of executive devices, AV systems, and hybrid meeting environments, fostering effective communication and connectivity within our dynamic organization. You will combine expert troubleshooting skills with AV engineering, event management, and executive engagement to deliver top-tier support, maintaining confidentiality and professionalism even in high-pressure situations.

Join Nagarro as an Associate Engineer in our Technical Support team, where you will play a vital role in providing top-notch support to our clients. This position offers an exciting opportunity to develop your technical skills while working in a collaborative environment. You will be responsible for troubleshooting and resolving technical issues, ensuring customer satisfaction through effective communication and problem-solving.

Join our dynamic team at LightEdge as a Support Engineer, where you will play a pivotal role in providing exceptional customer support and resolving technical issues. You will collaborate with cross-functional teams to ensure optimal service delivery and customer satisfaction. This is a fantastic opportunity to enhance your technical skills and contribute to the success of our clients.

Fastly’s edge cloud platform supports organizations like GitHub, Yelp, Paramount, and JetBlue by processing and protecting digital applications close to users. The company’s mission is to create a more trustworthy Internet through secure and reliable digital experiences. Team overview The Customer Support Engineering (CSE) team serves as the primary contact for Fastly customers using the edge cloud platform. This group manages support across Tier 1, 2, and 3, focusing on both technical expertise and empathy. The team also leads Mission Control Engineers (MCEs), who deliver proactive support through the Mission Control Program (MCP). MCP emphasizes observability, advocacy, and event management, aiming to shift from reactive troubleshooting to proactive, scalable support. Strategic customers benefit from reliable assistance and strong observability during their busiest periods. What you will do Lead a distributed support team: Manage engineers at all support tiers and dedicated MCEs. Mentor the group to adopt proactive ownership and ensure the Mission Control Program can scale for high-traffic events. Drive delivery and execution: Identify workflow bottlenecks, clear obstacles, and set realistic project timelines. Oversee project completion and manage runbooks and After-Action Report handoffs to Engineering and Product for MCP activities. Oversee strategic resource governance: Use a "Swarm" approach to resolve complex customer issues, involving internal experts when needed. Monitor the health of these swarms, audit cases for compliance, and apply prioritization frameworks such as MoSCoW, Eisenhower matrices, and the EADS model to assess program health. Location This position is available in Austin, TX; Birmingham, AL; Chicago, IL; Denver, CO; Des Moines, IA; Little Rock, AR; Milwaukee, WI; Minneapolis, MN; New Orleans, LA; or Oklahoma City, OK.

Join our dynamic Trade Operations team as a Junior Electronic Trading Support Engineer at Hudson River Trading (HRT) in Austin, TX, or New York, NY. In this role, you will play a vital part in managing our cutting-edge electronic trading environment, renowned for its robustness and efficiency. Your responsibilities will include configuring, monitoring, and optimizing trading systems, while also addressing risk, regulatory, and development challenges. You will be at the forefront of ensuring seamless trading operations, tackling everything from debugging processes to making critical decisions that balance compliance, risk, and profit during market hours. Collaboration is key, and you will work closely with a talented team that thrives on technology-driven solutions. If you possess excellent communication skills and a proactive attitude, we want to hear from you!

Join PHASOR Engineering Inc., a leading Alberta-based firm specializing in the engineering, design, and testing/commissioning of medium to high voltage electrical facilities. We pride ourselves on delivering cost-effective and efficient solutions in power system engineering, engaging in a wide array of projects from preliminary engineering to commissioning and startup.Currently, we are on the lookout for an ambitious Lead Commissioning Engineer / Commissioning Manager to become a crucial part of our field services team. If you are an outstanding communicator and adept problem-solver with meticulous attention to detail, we provide a stimulating work environment where you will face challenges in various aspects of the testing and commissioning process.Responsibilities:Lead a team in the testing and commissioning of power system protection & control schemes across utility, power generation, and oil & gas sectors.Interpret technical drawings and troubleshoot technical issues.Oversee direct reports and delegate tasks effectively.Prepare and submit reports.Assist in generating commissioning startup procedures or work instructions.Ensure compliance with corporate, client, and industry safety standards.Engage with customers to address inquiries, discuss issues, and confirm solutions.Qualifications:Must hold a Bachelor's Degree in Electrical Engineering, possess a Power Systems Electrician Journeyman Ticket, or have an Electrical Engineering Technologist Diploma from a recognized institution.A minimum of 4 years of experience leading a commissioning team within the electrical utilities sector.Exceptional interpersonal and communication skills, with a keen attention to detail.Proficiency in Microsoft Office and strong computer skills.Excellent organizational abilities to manage a diverse range of issues simultaneously.Strong analytical skills, risk assessment, and problem-solving capabilities.Willingness to work extended periods out of town.Valid driver's license with a clean driving record.Background checks and Drug and Alcohol Pre-Access Testing will be required as part of employment.Requirements:Must be legally eligible to work in Canada; VISA sponsorship is not available for this position.Valid driver’s license with a clean driving record.Ability to work extended periods out of town.Additional Information:Typical shifts may include 4/3, 8/6, 10/4, and 14/7 rotations.Working hours are generally from 7 AM to 5:30 PM at 10 hours per day.

Join our dynamic team at Artech Information Systems LLC as a Deskside Support Specialist. In this role, you will provide essential technical support to our clients, ensuring they have the resources they need to succeed. We are looking for a proactive individual who can troubleshoot issues, assist with hardware and software installations, and enhance user experience.

Join Apptronik as an IT Support Specialist and become a critical part of our innovative team. In this role, you will be responsible for providing technical support and troubleshooting for our internal systems. You will work closely with various departments to ensure that all IT-related issues are resolved promptly, enabling our team to work efficiently and effectively.Your responsibilities will include managing help desk requests, maintaining hardware and software systems, and assisting with the implementation of new technologies. A strong customer service mindset is essential as you will be the first point of contact for IT-related queries.

Join Mindful Support Services as a Business Development Manager and make a significant impact in the mental health care sector. We are seeking a dynamic and results-driven individual to lead our business development initiatives, fostering relationships with stakeholders and driving growth in our services.Your role will involve identifying new business opportunities, developing strategic partnerships, and enhancing our outreach efforts to ensure we meet the evolving needs of our clients. You will collaborate with cross-functional teams, bringing innovative ideas to life and contributing to a supportive and inclusive work environment.

Join the dynamic team at Catalate as a B2B Technical Support Specialist, where you will play a pivotal role in delivering exceptional customer support to our business partners. You will be responsible for troubleshooting technical issues, providing solutions, and ensuring a seamless user experience with our products.