Senior IT Support Engineer

Join our dynamic team at xai as a Senior IT Support Engineer, where you will play a critical role in ensuring seamless IT operations and delivering exceptional support to our clients. As a key member of our team, you will leverage your technical expertise to troubleshoot complex issues, implement innovative solutions, and enhance user experience across the organization.

Join GoodLeap as a Senior Executive Support Engineer, where you will provide exceptional, tailored technical assistance to the CEO and executive leadership team. In this pivotal role, you will ensure the seamless operation of executive devices, AV systems, and hybrid meeting environments, fostering effective communication and connectivity within our dynamic organization. You will combine expert troubleshooting skills with AV engineering, event management, and executive engagement to deliver top-tier support, maintaining confidentiality and professionalism even in high-pressure situations.

Important: Zello never asks for sensitive information such as bank account details or checks during hiring. Official communication comes only from zello.com email addresses. If anything seems suspicious, contact recruiting@zello.com. Zello creates a voice-first communication platform used by deskless workers around the world. Over 175 million people depend on Zello’s push-to-talk app, which processes about 9 billion messages each month. The platform supports frontline workers, helps people during emergencies, and assists first responders globally. Role overview The L2 Support Engineer acts as the bridge between the Product Advocate (L1) team and Engineering. This position handles second-level technical support, focusing on advanced issues involving the app, network, and API integrations. Work includes direct interaction with enterprise customers and developers to resolve complex problems. The L2 Support Engineer helps maintain Zello’s reliability for organizations that rely on the platform daily. This role reports to the Product Advocate Manager and works closely with Product, Engineering, Sales, and Customer Success teams. Mission Provide deep technical expertise to diagnose and resolve complex product issues, supporting both enterprise clients and the Product Advocate team. Key focus areas Advanced troubleshooting and root-cause analysis Managing escalations and coordinating with multiple teams Supporting API, SDK, and integration efforts Assisting with enterprise implementations Responsibilities Advanced troubleshooting and root-cause analysis Investigate technical issues that exceed the scope of L1 support Use diagnostic tools, logs, and APIs to pinpoint root causes Reproduce and document product bugs for the Engineering team

About Future Secure AI Future Secure AI develops artificial intelligence solutions for global enterprises. The company focuses on tackling complex challenges across industries, guided by a set of BRAVER values: bravery, rigor, and curiosity. Leadership encourages open communication and values each employee’s role in the community. Professional growth is a priority, and success is seen as a shared journey. Role Overview The Customer Support Engineer will join the Austin, TX headquarters as a key member of the support team. This position acts as the main point of contact for customers, providing technical assistance and resolving complex issues related to the Future Secure AI platform. The role involves helping users with onboarding, troubleshooting, and explaining platform features. Customer feedback will be shared with product and engineering teams to improve the platform. What You Will Do Serve as the primary technical support contact for customers Assist users with onboarding and platform navigation Troubleshoot and resolve technical issues Clarify platform functionalities for users Advocate for customer needs within the organization Provide feedback to product and engineering teams Who Thrives Here Problem solvers with a technical background People who enjoy helping others and explaining technical concepts Those interested in the intersection of AI and security

Discover an unparalleled opportunity in the world of customer support as a Senior Product Support Specialist at Fyxer.About FyxerSince our inception in May 2024, Fyxer has experienced rapid growth, achieving an impressive $35 million in Annual Recurring Revenue (ARR). We are on a mission to revolutionize productivity with our AI-powered executive assistant, designed to manage emails, scheduling, and follow-ups, allowing professionals in client-focused roles to concentrate on delivering exceptional service to their customers.Your ResponsibilitiesServe as the first point of contact for customer support via chat, email, and video, efficiently resolving issues from start to finish with minimal supervision.Analyze and troubleshoot intricate technical problems, escalating to the Product Engineering team only when absolutely necessary.Identify trends in customer issues and transform them into process enhancements, knowledge base articles, and actionable insights for the broader team.Act as a liaison among Support, Sales, Product, and Customer Success teams, ensuring seamless communication and resolution of issues.Contribute to the scalability of our support operations by influencing tooling choices, workflow design, and team playbooks.You will be supported by robust Customer Success and Product Engineering teams, equipped with the tools, training, and autonomy needed to proactively address customer concerns, deliver impactful solutions, and accelerate your career growth.Indicators of SuccessYou demonstrate independence and sound judgment, effectively managing your time, priorities, and output without constant oversight.You leverage AI in your daily tasks, sharing insights on its efficacy and future potential.You consistently resolve complex technical challenges with proficiency and promptness.You take the initiative to enhance key support workflows.You are a trusted collaborator, sought after by your colleagues for your expertise.You maintain strong connections with your team, even in a remote setting, through proactive communication and timely updates.QualificationsA minimum of 5 years of experience in customer or technical support within a B2B SaaS environment.Exceptional written and verbal communication skills.Strong troubleshooting abilities, with a passion for problem-solving and creative solutions.A collaborative spirit with the ability to connect effectively across departments.

Sona builds workforce management software for frontline organizations. Many of these teams still rely on paper, spreadsheets, or legacy systems to coordinate their most important asset: people. Sona’s platform brings together scheduling, HR, payroll, and communication tools, helping large frontline employers improve staffing and empower their teams. In just four years, Sona has reached over 100,000 frontline workers and grown to more than 140 employees. The company has raised over $100 million from investors such as Felicis, Northzone, Gradient Ventures (Google), SpeedInvest, Antler, Notion Capital, and angel investors including Tom Blomfield (Monzo). Role Overview Sona is hiring its first Technical Support Engineer in the US. This hybrid role is based in Austin and works closely with the UK support team, as well as the Solutions Architect and Project Manager in Austin. The position focuses on supporting US customers and shaping the support function in this region. What You Will Do Provide technical support to customers via email and live chat Troubleshoot complex product issues and communicate findings to the development team Assist customers with product configuration, data uploads, and User Acceptance Testing (UAT) before launch Act as a bridge between customers and internal teams, ensuring smooth onboarding and successful go-live experiences Collaborate across time zones with colleagues in the UK and Austin Help shape support processes and influence how the US support operation develops What Makes This Role Unique First technical support hire in the US, with the chance to build and refine local processes Work closely with experienced teams in both the US and UK Gain hands-on exposure to Sona’s platform and customer base Opportunity to make a visible impact on customer experience and company growth Location Hybrid role based in Austin.

About Us Graphcore is a globally recognized pioneer in Artificial Intelligence computing systems. We specialize in designing cutting-edge semiconductors and data center hardware that deliver the specialized processing power essential for advancing AI innovation, while ensuring the efficiency necessary for its widespread adoption. As a proud member of the SoftBank Group, Graphcore is part of an elite network of companies at the forefront of transformative technologies. Our new AI Engineering Campus in Austin will be pivotal in our mission to shape the future of AI computing. Key Responsibilities: Oversee procurement and ensure material readiness for seamless execution with suppliers, contract manufacturers, and joint development manufacturers. Collaborate closely with cross-functional teams to ensure alignment and timely project delivery. Develop and maintain project schedules, ensuring on-time completion of deliverables. Support the engineering team in streamlining processes and enhancing operational efficiency. Assist in maintaining documentation for all engineering projects and procurement processes. Engage in continuous improvement initiatives to enhance workflow and productivity.

Join our dynamic Vehicle Development team as a Fleet Support Engineer, where you will play a crucial role in ensuring the operational uptime of our fleet. We are seeking a highly skilled technical expert who excels in collaboration with cross-functional teams, meticulously documents troubleshooting processes, and provides real-time operational support.**Shift: Saturday to Wednesday, 8 AM - 6 PM local time**Key Responsibilities:Act as the primary point of contact for real-time escalations related to sensor issues within the fleet.Conduct detailed root cause analyses through comprehensive log reviews to identify and resolve fleet-related issues.Create, update, and maintain a thorough troubleshooting guide for technicians, integrating new faults and their solutions.Execute hardware bring-up and validation procedures for new sensor components including LiDAR, radar, cameras, etc.Design and implement diagnostic procedures aimed at streamlining future troubleshooting processes with an emphasis on sensor calibration and data integrity.Analyze historical vehicle/fleet data, including sensor information, to identify trends and issues.Collaborate with engineering design teams to enhance tooling and improve issue detection capabilities.Develop and implement effective countermeasures across the fleet to prevent recurring issues.Define and capture critical data points to validate issue resolutions and measure the effectiveness of implemented solutions.Engage in cross-functional teamwork to drive continuous improvements in vehicle performance and reliability.Be available for overtime as required, with prior notice.Willingness to travel occasionally within the U.S. to support various operational locations.

Join Diligent Robotics as a Senior Software Engineer specializing in simulation and support. In this pivotal role, you will be responsible for developing cutting-edge software solutions that enhance our robotic systems. Your expertise will contribute to the design, integration, and maintenance of simulation environments, ensuring our robots perform optimally in real-world scenarios.We are looking for a passionate engineer who thrives in a collaborative environment, is eager to solve complex problems, and is committed to delivering high-quality software. You will work closely with cross-functional teams to innovate and improve our robotic capabilities.

Location: AustinCompany: DeepL GmbH About DeepL DeepL builds AI-powered language tools trusted by over 200,000 business clients and millions of users in 228 countries. Since 2017, under CEO Jaroslaw “Jarek” Kutylowski, the company has grown to more than 1,000 employees and is backed by investors including Benchmark, IVP, and Index Ventures. DeepL’s platform offers human-like translations, advanced writing tools, and real-time voice translation, all designed with security and intelligence in mind. Our Culture Teams at DeepL work at the intersection of AI and real-world impact. Employees often highlight the positive atmosphere, shaped by values like trust, curiosity, and care. The company supports growth, innovation, and well-being, aiming to make communication easier and more connected for millions. Learn more about DeepL’s culture on LinkedIn, Instagram, and the DeepL Blog. Role Overview: Senior Premium Customer Support Specialist The Senior Premium Customer Support Specialist provides high-level support to Premium and Enterprise customers around the world. This role handles complex issues, manages escalations with confidence, and works closely with internal teams to deliver effective solutions. The position blends technical troubleshooting with direct client interaction, focusing on improving the customer experience at every step.

Join Nagarro as an Associate Engineer in our Technical Support team, where you will play a vital role in providing top-notch support to our clients. This position offers an exciting opportunity to develop your technical skills while working in a collaborative environment. You will be responsible for troubleshooting and resolving technical issues, ensuring customer satisfaction through effective communication and problem-solving.

Join our dynamic team at LightEdge as a Support Engineer, where you will play a pivotal role in providing exceptional customer support and resolving technical issues. You will collaborate with cross-functional teams to ensure optimal service delivery and customer satisfaction. This is a fantastic opportunity to enhance your technical skills and contribute to the success of our clients.

Location: Austin About DeepL DeepL GmbH develops AI-powered language solutions trusted by over 200,000 business clients and millions of users in 228 markets. Since its founding in 2017 by CEO Jaroslaw “Jarek” Kutylowski, DeepL has grown to more than 1,000 team members, supported by investors including Benchmark, IVP, and Index Ventures. The company’s Language AI platform provides translation, writing enhancement, and real-time voice translation designed for secure, intelligent communication. Working at DeepL DeepL aims to be a global leader in reliable, intelligent AI technology. The team focuses on building products that help people communicate clearly, connect across languages, and make a real impact in their work. Employees describe life at DeepL as positive and supportive, crediting the company’s technology and culture of trust, curiosity, and care. DeepL values innovation, personal growth, and well-being, offering meaningful work alongside a collaborative team. Learn more about DeepL’s culture on LinkedIn, Instagram, and the DeepL Blog. About the Senior Manager of Customer Support Role DeepL is expanding its Customer team as part of a broader growth strategy. The Customer team is central to delivering outstanding user experiences and ensuring customer satisfaction. The Senior Manager of Customer Support will help build and lead a high-performing support team that reflects DeepL’s commitment to innovation and excellence. This role plays a key part in making sure users have a seamless, positive experience with DeepL’s products and services.

Fastly’s edge cloud platform supports organizations like GitHub, Yelp, Paramount, and JetBlue by processing and protecting digital applications close to users. The company’s mission is to create a more trustworthy Internet through secure and reliable digital experiences. Team overview The Customer Support Engineering (CSE) team serves as the primary contact for Fastly customers using the edge cloud platform. This group manages support across Tier 1, 2, and 3, focusing on both technical expertise and empathy. The team also leads Mission Control Engineers (MCEs), who deliver proactive support through the Mission Control Program (MCP). MCP emphasizes observability, advocacy, and event management, aiming to shift from reactive troubleshooting to proactive, scalable support. Strategic customers benefit from reliable assistance and strong observability during their busiest periods. What you will do Lead a distributed support team: Manage engineers at all support tiers and dedicated MCEs. Mentor the group to adopt proactive ownership and ensure the Mission Control Program can scale for high-traffic events. Drive delivery and execution: Identify workflow bottlenecks, clear obstacles, and set realistic project timelines. Oversee project completion and manage runbooks and After-Action Report handoffs to Engineering and Product for MCP activities. Oversee strategic resource governance: Use a "Swarm" approach to resolve complex customer issues, involving internal experts when needed. Monitor the health of these swarms, audit cases for compliance, and apply prioritization frameworks such as MoSCoW, Eisenhower matrices, and the EADS model to assess program health. Location This position is available in Austin, TX; Birmingham, AL; Chicago, IL; Denver, CO; Des Moines, IA; Little Rock, AR; Milwaukee, WI; Minneapolis, MN; New Orleans, LA; or Oklahoma City, OK.

Join our dynamic Trade Operations team as a Junior Electronic Trading Support Engineer at Hudson River Trading (HRT) in Austin, TX, or New York, NY. In this role, you will play a vital part in managing our cutting-edge electronic trading environment, renowned for its robustness and efficiency. Your responsibilities will include configuring, monitoring, and optimizing trading systems, while also addressing risk, regulatory, and development challenges. You will be at the forefront of ensuring seamless trading operations, tackling everything from debugging processes to making critical decisions that balance compliance, risk, and profit during market hours. Collaboration is key, and you will work closely with a talented team that thrives on technology-driven solutions. If you possess excellent communication skills and a proactive attitude, we want to hear from you!

Join Stanley Consultants, a renowned global consulting engineering firm, where our commitment to culture, values, and ethical practices sets us apart. We prioritize client experience while tackling complex challenges to foster a sustainable and interconnected world. As we adapt to the ever-evolving landscape, we integrate cutting-edge technology, innovation, and resiliency practices into our work. With over a century of service in the energy, federal government, transportation, and water sectors, our efforts have significantly enhanced lives and shaped the infrastructure that connects communities. Being an employee-owned organization, we adopt a People First approach, ensuring that your voice matters, your growth is prioritized, and your success contributes to our collective achievements. We offer flexible work arrangements, competitive compensation, comprehensive benefits, and a supportive community atmosphere, paving the way for a fulfilling and long-term career!As a Senior Transportation Engineer in our Austin office, you will lead engineering initiatives on highway projects, encompassing roadway studies and design, drainage and utility systems, preparation of construction documents, cost estimations, project scheduling, and managing large, intricate highway corridors.This role presents thrilling challenges and opportunities to expand our Louisiana program. You will oversee project scope, schedule, cost, quality, and resources, mentor junior engineers, aid in transportation market business development, and engage with professional organizations and technical committees.

We are looking for a highly skilled Senior Network Engineer to join our dynamic team. In this role, you will be responsible for designing, implementing, and maintaining complex network solutions that meet our clients' needs. You will work closely with cross-functional teams to ensure optimal network performance and security.

Join PHASOR Engineering Inc., a leading Alberta-based firm specializing in the engineering, design, and testing/commissioning of medium to high voltage electrical facilities. We pride ourselves on delivering cost-effective and efficient solutions in power system engineering, engaging in a wide array of projects from preliminary engineering to commissioning and startup.Currently, we are on the lookout for an ambitious Lead Commissioning Engineer / Commissioning Manager to become a crucial part of our field services team. If you are an outstanding communicator and adept problem-solver with meticulous attention to detail, we provide a stimulating work environment where you will face challenges in various aspects of the testing and commissioning process.Responsibilities:Lead a team in the testing and commissioning of power system protection & control schemes across utility, power generation, and oil & gas sectors.Interpret technical drawings and troubleshoot technical issues.Oversee direct reports and delegate tasks effectively.Prepare and submit reports.Assist in generating commissioning startup procedures or work instructions.Ensure compliance with corporate, client, and industry safety standards.Engage with customers to address inquiries, discuss issues, and confirm solutions.Qualifications:Must hold a Bachelor's Degree in Electrical Engineering, possess a Power Systems Electrician Journeyman Ticket, or have an Electrical Engineering Technologist Diploma from a recognized institution.A minimum of 4 years of experience leading a commissioning team within the electrical utilities sector.Exceptional interpersonal and communication skills, with a keen attention to detail.Proficiency in Microsoft Office and strong computer skills.Excellent organizational abilities to manage a diverse range of issues simultaneously.Strong analytical skills, risk assessment, and problem-solving capabilities.Willingness to work extended periods out of town.Valid driver's license with a clean driving record.Background checks and Drug and Alcohol Pre-Access Testing will be required as part of employment.Requirements:Must be legally eligible to work in Canada; VISA sponsorship is not available for this position.Valid driver’s license with a clean driving record.Ability to work extended periods out of town.Additional Information:Typical shifts may include 4/3, 8/6, 10/4, and 14/7 rotations.Working hours are generally from 7 AM to 5:30 PM at 10 hours per day.

Join ICON as a Senior Data Engineer in our Data Intelligence & Systems Architecture (DISA) team, where you will be instrumental in designing, developing, and expanding our enterprise data platform using Palantir Foundry. In this pivotal role, you will oversee the ingestion, modeling, and activation of data that drives reporting, strategic decision-making, and intelligent automation throughout the organization. Rather than merely constructing data pipelines, you will be architecting a Digital Twin for an industrial robotics and construction company. Your collaboration will span across departments including Supply Chain & Manufacturing, Logistics, Engineering Support Services, Software, Field Operations, and Technology R&D. Together, you will centralize high-value data sources, create scalable assets, and facilitate critical business applications, from real-time analytics to AI/ML-enhanced workflows and decision-making processes. This highly technical and cross-functional position is perfect for someone with robust data engineering expertise, a profound curiosity about the business, and a proactive mindset. This role is based at ICON’s headquarters in Austin, Texas, and reports directly to the Senior Director of Operations.

Natera is looking for a Senior Software Engineer in Austin, TX to help build and maintain software solutions that support the company’s mission. This role involves hands-on development and ongoing improvement of products that matter to the organization. Role overview The Senior Software Engineer works with cross-functional teams to deliver reliable and scalable software. Collaboration is central to this position, as projects often span several departments and specialties. What you will do Develop and maintain software solutions to support business goals Work with colleagues from different teams to ensure products meet quality standards Focus on functionality, performance, and scalability throughout the development process Requirements Strong software engineering skills Experience working in collaborative, team-based environments Motivation to deliver high-quality software products