Senior IT Service Quality Analyst

ABOUT TIDETide is dedicated to empowering SMEs by streamlining their operations and enhancing their financial management with our innovative business accounts and a suite of integrated administrative solutions, ranging from invoicing to accounting.We are revolutionizing the small business banking landscape with a community of over 1.8 million members globally, spanning the UK, India, Germany, and France.With our cutting-edge technology, we design all solutions with SMEs in mind. Our rapid onboarding, competitive fees, and unique features enable us to make data-driven decisions that align with our mission: to help SMEs save valuable time and resources so they can focus on what they do best.Tide facts:Available for SMEs in the UK, India, Germany, and FranceOver 1.8 million members: 800,000 in the UK and 1,000,000 in India, rapidly expandingMore than $300 million raised in fundingA diverse team of over 2,500 Tideans globallyHeadquartered in Central London, with a member support and technology center in Sofia, Bulgaria, and additional technology centers in Serbia, Romania, Lithuania, and Hyderabad, along with offices in Gurugram, New Delhi, Berlin, Paris, and Luxembourg.ABOUT THE TEAMThe Ongoing Monitoring team is a crucial part of our first line of defense (1LOD) operations, tasked with monitoring the activities of our SME customers (members) to prevent, detect, and report sanctions violations, money laundering, terrorist financing, tax evasion, bribery and corruption, money mules, and fraud.This role offers the opportunity to collaborate with an exceptional team across various geographies, including analysts, team leaders, product and engineering managers, data scientists, and operations managers. You'll engage with numerous senior stakeholders across the business, playing an essential role in safeguarding our customers.ABOUT THE ROLETransaction Monitoring Alert Review & Analysis:Monitor and investigate alerts generated by automated transaction monitoring and sanctions screening systems.Conduct thorough, risk-based reviews of customer accounts and transaction histories to identify suspicious patterns or activities that diverge from a customer’s typical behavior.Synthesize information from diverse sources, including customer profiles (KYC/CDD), public records, adverse media, and internal data.Evaluate transactional activities in the context of financial crime typologies across various payment types and financial products.

Join our dynamic team at Louis Dreyfus Company as a Continuous Audit and Monitoring Analyst. In this pivotal role, you will be responsible for ensuring compliance and enhancing operational efficiency through continuous auditing processes. Your analytical skills will be crucial in identifying risks and proposing actionable solutions.

At bunq, we believe banking should be tailored to our users' needs, fostering trust in our services. As a Transaction Reviews Agent, your mission will be to enhance our compliance operations, ensuring adherence to local laws and regulations, and ultimately simplifying life for our users Are you ready to take on this challenge? Begin your application by completing our assessment to discover if bunq is the right fit for you!Embrace ResponsibilityYour role is vital in maintaining compliance with bunq's policies and legal frameworks while investigating any irregularities As our Compliance Operations Customer Guide, you will take charge of:Enhancing user experience Applying and interpreting bunq's AML (Anti Money Laundering) guidelines during case reviewsConducting thorough reviews of user transactions, including complex cases requiring careful judgmentImplementing process improvements to ensure compliance with laws and regulations

Role Overview Playtech is looking for a Monitoring Specialist in Sofia to help maintain the stability and performance of company systems. This role focuses on real-time monitoring and analysis of system performance. What You Will Do Monitor system health and performance using internal tools Analyze data to detect irregularities or issues Work with teams across the company to address and resolve problems quickly Proactively identify potential risks to system stability

Join the dynamic team at Louis Dreyfus Company as a Trade Compliance Monitoring Analyst, where you will play a crucial role in ensuring adherence to trade regulations and compliance standards. This position offers an exciting opportunity to contribute to our global operations and enhance our compliance monitoring processes.

Our MissionAt Trading 212, we are committed to empowering individuals to accumulate wealth. We are transforming the landscape of trading and investment by developing outstanding products that resonate with our users. A culture rooted in excellence and rapid execution is fundamental to our achievements.Currently, we cater to over 5 million clients, managing assets exceeding €30 billion, which reflects the scale and trust we have established in a few short years.Trading 212 thrives on the dedication of passionate individuals who seek excellence and value their independence.We are seeking a Contracts Analyst to join our Global Legal team in Sofia, Bulgaria, and help us navigate our ongoing growth.Your ResponsibilitiesServe as the primary legal authority for commercial contract reviews across the organization.Draft, review, and negotiate a diverse array of contracts, including vendor agreements, intra-group agreements, NDAs, and partnership contracts.Oversee contract lifecycles, including renewals and terminations, ensuring timely and precise execution.Collaborate closely with internal stakeholders to collect necessary information and ensure cohesive contractual terms and execution.Ensure all contracting procedures comply with applicable legal regulations, internal policies, procedures, and governance standards.QualificationsStrong academic background in Law, with a sincere enthusiasm for contract law and its practical application within a business context.A minimum of 2 years of experience in a law firm or an in-house legal department.Ability to review and manage contracts across various jurisdictions governed by foreign laws.Self-motivated with a strong drive to deliver thorough, high-quality outcomes and exceptional attention to detail.A proactive and inquisitive approach to staying informed about legal and regulatory changes.Fluency in both Bulgarian and English (written and spoken).Preferred QualificationsExperience in a similar role within the financial services sector and in a global context.Proficiency in the German language.

Join our dynamic team at Louis Dreyfus Company as a GL, Closing & Reporting Analyst. In this pivotal role, you will be responsible for ensuring accurate financial reporting and assisting in the closing process. Your analytical skills will contribute to our commitment to excellence and innovation in the agricultural sector.

At Cision, we are dedicated to empowering each individual to create an impact. Here, your voice is amplified, your ideas are celebrated, and your distinct perspective drives our collective achievement. By joining our global team, you will flourish in an environment that promotes curiosity, teamwork, and innovation, while contributing meaningfully to the brands we elevate. Join us in revolutionizing communication and forging genuine connections that matter. Whether you’re tackling intricate challenges or spearheading bold innovations, your growth translates to our success. Together, we’ll cultivate the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. We are currently seeking a motivated individual to join our team as a Sales Operations Analyst. In this role, you will support our Sales and Revenue teams by simplifying data interpretation and streamlining processes. You will assist with reporting, analysis, and daily operations to enhance visibility and consistency throughout the sales lifecycle. Your contributions will be pivotal in aiding the team in making informed decisions and improving efficiency, ultimately driving overall sales success.

Role overview The Client Data Analyst at NielsenIQ in Sofia plays a key part in supporting business decisions through careful analysis of client data. This role involves close collaboration with colleagues across different departments to help maintain accurate data and high-quality reporting. What you will do Examine client datasets to find trends and patterns that inform business actions. Present insights in a clear, actionable way for both internal teams and external partners. Contribute to strategic planning efforts by supplying relevant data analysis. Work with cross-functional teams to uphold data integrity throughout reporting processes.

As a Digital Operations Analyst at Experian, you will play a vital role in enhancing our data management processes. Your analytical skills will contribute to optimizing operations and driving efficiencies across our digital platforms. You will collaborate with cross-functional teams to ensure that our data strategies align with business objectives, enabling us to deliver exceptional value to our clients.

Role Overview Experian is hiring a Commercial Contract Analyst in Sofia. This role focuses on analyzing and managing commercial contracts to support business operations. The position involves working closely with different teams and stakeholders to review agreements, ensure compliance, and help improve contract terms where possible.

We are seeking a skilled Data Extraction & Operations Analyst to join our dynamic team at NielsenIQ. In this role, you will be responsible for extracting, analyzing, and interpreting data to help drive operational excellence and strategic decision-making. Your expertise will contribute significantly to the efficiency and effectiveness of our processes.

Join Delivery Hero as a Finance and Controlling Analyst in Sofia, Bulgaria! We are looking for a motivated individual to support our finance team in analyzing and controlling financial performance. You will play a key role in budgeting, forecasting, and reporting, ensuring alignment with our strategic goals.

Join Atlean World, a pioneering HR SaaS consultancy, committed to fostering multicultural workplaces that reflect our global society. We excel in multilingual recruitment, ensuring that candidates experience a seamless and enjoyable journey.Your Next Job Awaits, Unbounded! We invite you to experience an exciting opportunity as a Risk & Compliance Content Analyst in Sofia, where you will be part of a vibrant team. Why this Role Will Propel Your Career:Live in Sofia while embracing diverse cultural experiences.Represent a renowned global brand in the Short-Form Video Platform and Viral Content Hub.Fast-track your career with unparalleled growth opportunities. Your Daily Responsibilities Will Include:Participating in training for a dynamic and innovative social media platform that allows users to create and share engaging short videos on trending topics.Become a:Problem-Solving ChampionProduct/Service Detective Key Qualifications for Success:Language Proficiency: Fluent in Polish and B2 level in English.Tech Enthusiast: A keen interest in the latest technologies.Analytical Thinker: Strong critical thinking skills.Decisive: Ability to make swift, objective decisions.Work Eligibility: Must be eligible to work in Bulgaria. Exclusive Benefits:Relocation Package Includes:Airport meet-and-greet.Airfare reimbursement.Accommodation for up to 21 days in a hotel or apartment.300 BGN gross accommodation allowance per month in addition to your salary.Make this Your Next Job Without Boundaries!

Join our dynamic team as a Service Data Analyst, a thrilling opportunity for a motivated candidate eager to immerse themselves in various facets of the warehousing and logistics sector. This role offers a chance to engage in customer account management while ensuring our data remains accurate and updated. The fast-paced environment demands exceptional attention to detail and quick decision-making.As part of a newly established team, you will play a vital role in migrating multiple finance and logistics back-office functions from a group firm. This role covers an array of disciplines, starting with data management and sorting, and evolving into a variety of interconnected tasks.Main Responsibilities:Data Management:Inputting and managing workflow data across multiple systems.Gathering and processing customer inputs.Report and Table Maintenance:Ensuring that tables are updated based on business requirements.Aligning reports with global reporting standards.Maintaining adherence to business rules and coordinating data across tables to prevent discrepancies.Project Support and Governance:Providing advice, training, and assistance with process implementation, querying, and audits.Developing and refining functional templates and process documentation.Contributing to new projects, migrations, and strategic implementations.Continuous Improvement:Enhancing function effectiveness through the identification of improvement areas and collaboration for problem resolution.Team Performance:Fostering a positive team atmosphere through proactive communication with stakeholders.Collaborating closely with the continuous improvement team and team leaders.Working in a coordinated fashion with team members to meet process objectives.Ensuring daily responsibilities are completed according to the agreed-upon schedule with your supervisor/manager.

Join our dynamic team at devexperts as a Business Analyst, where your analytical skills will drive impactful solutions in our client projects. You'll collaborate with cross-functional teams to gather requirements, analyze data, and recommend enhancements to optimize business processes. If you are passionate about utilizing data to inform strategic decisions and eager to work in a fast-paced environment, we would love to hear from you!

Join Louis Dreyfus Company as a Commodity Analyst with German. In this role, you will leverage your analytical skills to support our commodity trading operations while utilizing your proficiency in the German language. You will analyze market trends, assist in risk management, and contribute to strategic decision-making processes.

Join bunq, where we prioritize delivering a seamless banking experience while safeguarding our users' finances from fraudulent activities As a Fraud Operations Analyst working the night shift, you will be essential in identifying and addressing suspicious behavior, ensuring user protection throughout their banking journey, and maintaining compliance with regulatory standards.In this role, you will manage all aspects of fraud cases, navigate complex situations, and propose innovative solutions to enhance our processes, ultimately contributing to a safer and more efficient banking experience.Your ResponsibilitiesAct as a fraud prevention detective, utilizing your investigative and problem-solving skills to shield our users from suspicious activities ‍Monitor for potential risks, leveraging your expertise in fraud detection and prevention to stay ahead of threatsDemonstrate empathy and strong communication in every interaction, ensuring optimal support for our users

Empowering Wealth Building for AllAt Trading 212, we are transforming the trading and investing landscape by delivering exceptional products that resonate with our users.Our commitment to a culture of excellence and rapid progress has been pivotal to our achievements.Currently, we proudly serve over 5 million clients, managing more than €30 billion in assets—a testament to the trust and scale we have established in a short period.Position OverviewWe are on the lookout for a Junior AML Operations Analyst to become a vital part of our expanding team in Sofia, Bulgaria. In this pivotal role, you will engage in detailed investigations and manage escalations to our Second Line of Defense teams. This position demands in-depth analysis, critical thinking skills, and a meticulous attention to detail.This role is designed for growth, where you will receive guidance from seasoned analysts in our Operations team, learning to uncover patterns of financial crime and suspicious activities, while contributing directly to the security and integrity of our global platform.What You Bring to the TableLanguage Proficiency: Fluent English (C1 level or above).Mindset: Eager to learn, adapt to a fast-paced environment, and maintain a customer-centric approach.Soft Skills: Strong time management capabilities and effective multitasking skills.Preferred QualificationsPrior experience in an AML operational role or within the Fintech sector.Basic knowledge of stock market operations.CAMS certification or similar compliance qualifications.Your ResponsibilitiesMonitor, investigate, and respond to AML transaction alerts.Examine transaction patterns and behaviors to detect potential money laundering or fraudulent activities.Compile reports on suspicious transactions and activities, including relevant findings and supporting documentation.Escalate high-risk or suspicious findings to the appropriate internal teams.Stay updated on all relevant AML, KYC, and CTF regulations.