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Senior IT Service and Operations Manager

European DynamicsAthens, Attica, Greece
On-site Full-time

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Experience Level

Manager

Qualifications

Must-Have Qualifications: Bachelor's degree in an IT-related discipline; ITIL Foundation Certification or higher; Fluency in English; Minimum of 8 years of experience in Service and Operations management, focusing on critical systems and advanced tools in a senior role; Proficient in managing IT projects using Agile methodologies; Experience in building, deploying, and updating software in an agile framework; Familiarity with ITIL-compliant ITSM tools such as BMC Remedy, ServiceNow, or similar platforms. Preferred Qualifications: Understanding of DevOps practices and/or certification; Certification in Agile methodologies; Certification in Project Management methodologies; Over 10 years of experience in IT Service and Operations management.

About the job

Are you a driven and proactive IT Service and Operations Manager eager to take on a new and rewarding challenge? We invite you to consider joining our esteemed team at our headquarters in Athens, with opportunities for occasional onsite engagements at client locations throughout Europe.

Your Responsibilities:

  • Oversee and coordinate the operations and support teams, including Service Desk and Technical Support, to ensure seamless execution of international projects;
  • Take full ownership of maintaining the operational integrity of our technologies and services, ensuring all daily activities are executed promptly and efficiently;
  • Manage IT Facilities within the company’s data center or external environments, including client premises and various cloud solutions;
  • Guarantee compliance with Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) for both internal and external stakeholders;
  • Implement and coordinate ITIL Service Operation Processes, such as event and incident management, and request fulfillment;
  • Collaborate with development teams to integrate ITIL processes into product designs;
  • Leverage Service Management tools to generate insightful reports on operational performance;
  • Proactively address and resolve conflicts while eliminating obstacles that arise.

Essential Qualifications:

  • Bachelor's degree in an IT-related discipline;
  • ITIL Foundation Certification or higher;
  • Fluency in English;
  • Minimum of 8 years of experience in Service and Operations management, focusing on critical systems and advanced tools in a senior role;
  • Proficient in managing IT projects using Agile methodologies;
  • Experience in building, deploying, and updating software in an agile framework;
  • Familiarity with ITIL-compliant ITSM tools such as BMC Remedy, ServiceNow, or similar platforms.

Preferred Qualifications:

  • Understanding of DevOps practices and/or certification;
  • Certification in Agile methodologies;
  • Certification in Project Management methodologies;
  • Over 10 years of experience in IT Service and Operations management.

What We Offer:

We value and reward commitment and talent. As part of our team, you will enjoy:

  • A competitive full-time salary;
  • Private Health Insurance through the company’s group plan;
  • Flexible working hours;
  • Access to state-of-the-art tools;
  • Opportunities for professional development, including language courses and specialized training;
  • Career advancement opportunities;

About European Dynamics

European Dynamics is a leading IT services provider with a focus on delivering innovative solutions across Europe. Our commitment to excellence is matched by our dedication to fostering a collaborative and dynamic work environment that empowers our professionals to thrive.

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