companyCGS Federal logo

Senior Help Desk Technician II

CGS FederalChicago, IL
Hybrid Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Senior

Qualifications

- Demonstrated experience in IT support roles.- Strong problem-solving skills and attention to detail.- Ability to work collaboratively in a team-oriented environment.- Proficiency in Microsoft Office and other standard desktop applications.

About the job

Join CGS Federal as a Senior Help Desk Technician II, where you'll provide exceptional Level 1 & 2 Help Desk support services to a diverse group of end users, including senior management, attorneys, support staff, contractors, and various systems for the Executive Office for the United States Attorneys (EOUSA).

At CGS, we are committed to harnessing the talents of motivated and skilled professionals to tackle some of the government's most complex challenges using innovative technology. We foster a collaborative environment where employees can thrive and grow professionally through numerous learning opportunities.

Key Responsibilities:
- Administer and support backup/restoration processes.
- Provide file server support and user account/mailbox administration.
- Install and troubleshoot software/hardware, including handheld devices.
- Set up, support, and troubleshoot remote user access.
- Conduct end-user training and create procedural documentation.
- Maintain accurate records of all IT-related tickets following ITIL standards.
- Generate proactive reports and conduct inventory management of IT assets.
- Facilitate desk-side training for new employees on essential desktop applications.
- Prepare conference and training rooms with necessary audio-visual support.
- Utilize online meeting applications to ensure effective virtual communication.

Qualifications:
- Proven experience in Help Desk support, particularly with Level 1 & 2 services.
- Strong technical skills in software/hardware installation and troubleshooting.
- Excellent communication skills, with the ability to train and assist users effectively.
- Familiarity with ITIL best practices and ticketing systems.
- Ability to manage multiple tasks and prioritize effectively.

About CGS Federal

CGS Federal specializes in delivering innovative solutions to tackle pressing governmental challenges. Our team is composed of passionate individuals who thrive in a dynamic environment and are dedicated to advancing technology in public service.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.