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Senior Forward Deployed Engineer at Retell AI | San Francisco

Retell AISan Francisco Bay Area
On-site Full-time

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Experience Level

Senior

Qualifications

Role OverviewAs a Senior Forward Deployed Engineer, your primary responsibility will be to deliver Retell’s innovative voice AI solutions to enterprise clients. You will work closely with their teams to develop production-ready systems, ensuring seamless communication between technical and non-technical stakeholders, driving platform adoption, and utilizing customer insights to enhance our offerings. Key ResponsibilitiesOversee the complete project lifecycle using Retell's voice agent platform, from initial prototyping to full production, while effectively communicating progress and addressing potential risks. Establish yourself as a subject matter expert on voice AI solutions, particularly in LLM prompting techniques. Develop full-stack integrations (using Python, JavaScript) with various enterprise tools such as CRMs, ERPs, and scheduling applications. Collaborate with the sales team to engage clients, gather requirements, and prototype tailored solutions.

About the job

Join Retell AI

At Retell AI, we leverage first principles to revolutionize the call center experience through innovative voice AI technology.

In just 18 months since our launch, our AI voice agents have been adopted by thousands of companies to manage sales, support, and logistics calls, significantly reducing the need for large teams of human agents. Supported by Y Combinator, Alt Capital, and other notable investors, we've achieved impressive growth, scaling from $5M to $36M ARR with a dedicated team of 20.

Looking ahead to 2026, we aim to create a comprehensive AI-powered Customer Experience (CX) platform that transforms entire contact centers. Instead of simple automation requiring ongoing human oversight, we are developing intelligent AI "workers" that serve as frontline agents, QA analysts, and managers — perpetually executing, monitoring, and enhancing customer interactions.

We're experiencing rapid growth and are on the lookout for passionate innovators eager to tackle complex technical challenges, accelerate progress, and make a significant impact at one of the leading voice AI startups.

Let’s build the future together.

About Retell AI

Retell AI is at the forefront of the voice AI revolution, transforming traditional call center operations into efficient, automated systems. Our advanced AI technology not only enhances customer interactions but also drives significant cost savings for businesses. With a strong backing from prominent investors and a dedicated team, we are committed to redefining customer experience management through innovation and intelligent automation.

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