Senior Forward Deployed Engineer at Retell AI | San Francisco

Join Retell AIAt Retell AI, we leverage first principles to revolutionize the call center experience through innovative voice AI technology.In just 18 months since our launch, our AI voice agents have been adopted by thousands of companies to manage sales, support, and logistics calls, significantly reducing the need for large teams of human agents. Supported by Y Combinator, Alt Capital, and other notable investors, we've achieved impressive growth, scaling from $5M to $36M ARR with a dedicated team of 20.Looking ahead to 2026, we aim to create a comprehensive AI-powered Customer Experience (CX) platform that transforms entire contact centers. Instead of simple automation requiring ongoing human oversight, we are developing intelligent AI "workers" that serve as frontline agents, QA analysts, and managers — perpetually executing, monitoring, and enhancing customer interactions.We're experiencing rapid growth and are on the lookout for passionate innovators eager to tackle complex technical challenges, accelerate progress, and make a significant impact at one of the leading voice AI startups.Let’s build the future together.Ranked in the top 50 AI applications by a16z: https://tinyurl.com/5853dt2x#4 on Brex's Fast-Growing Software Vendors list for 2025: https://www.brex.com/journal/brex-benchmark-december-2025One of the top startups on: https://leanaileaderboard.com/

Join the Revolution at Retell AIRetell AI is pioneering the future of call centers through innovative voice AI, driven by first principles thinking.In just 18 months since our inception, we have empowered thousands of businesses with our AI voice agents, transforming how sales, support, and logistics calls are managed—previously requiring extensive human teams. Supported by prestigious investors such as Y Combinator and Alt Capital, we've rapidly scaled from $5M ARR to an impressive $36M ARR with a compact yet dynamic team of 20.Our ambition for 2026 is to create a revolutionary customer experience platform, where entire contact centers are powered by AI. Moving beyond basic automation, we aim to develop intelligent AI “workers” that serve as frontline agents, QA analysts, and managers, continuously enhancing customer interactions without the need for constant human oversight.As we expand, we are seeking passionate engineers who are eager to solve challenging technical problems, act swiftly, and make a significant impact in one of the fastest-growing voice AI startups. Let’s shape the future together.

Join Our Innovative Team at Retell AIRetell AI is at the forefront of revolutionizing the call center industry through advanced voice AI technology. In just 18 months since our inception, we have empowered thousands of businesses to optimize their sales, support, and logistics calls, which previously relied on large teams of human agents. Supported by prominent investors including Y Combinator and Alt Capital, we've achieved remarkable growth, scaling from $5 million to $36 million in annual recurring revenue (ARR) while expanding our talented team to 20 members.Our ambitious vision for 2026 is to develop a state-of-the-art customer experience platform, transforming entire contact centers with AI. Unlike traditional automation that requires ongoing human oversight, we are building intelligent AI "workers" capable of functioning as frontline agents, quality assurance analysts, and managers, constantly enhancing customer interactions.If you are a passionate innovator eager to solve complex technical challenges and make a tangible impact at one of the fastest-growing voice AI startups, we invite you to join us in shaping the future.Ranked among the top 50 AI applications by a16z: a16z List4th on Brex's Fast-Growing Software Vendors of 2025: Brex BenchmarkFeatured as a leading startup on: Leanaileaderboard

Join Our Innovative Team at Simple AIAt Simple AI, we are transforming enterprise communications through cutting-edge voice AI agents. Our highly realistic agents empower leading companies such as DoorDash, xAI, and Omaha Steaks to efficiently manage a variety of phone operations, including customer support, order processing, and lead qualification.As we experience exponential growth and a surge in customer demand, we are seeking a few founding software engineers to help us navigate this exciting journey and develop systems for the future. Our passionate team operates from our vibrant San Francisco office five days a week, driven by a shared vision of leveraging AI to make a significant impact in the world.We are proud to be backed by esteemed investors and operators, including Y Combinator, Massive Tech Ventures, and industry leaders such as Michael Seibel (Twitch), Jared Friedman (Scribd), and more.

Join Retell AI as a Senior Machine Learning EngineerRetell AI is at the forefront of revolutionizing the call center industry using groundbreaking voice AI technology. Within just 18 months of our inception, we have empowered thousands of businesses with our AI voice agents capable of managing sales, support, and logistics calls that traditionally required extensive human teams.Supported by renowned investors, including Y Combinator and Alt Capital, our journey has seen us scale from $5M to an impressive $36M ARR with a dedicated team of 20. Our ambition for 2026 is to develop a state-of-the-art customer experience platform, transforming entire contact centers with AI. We are building intelligent AI “workers” that will serve as frontline agents, quality assurance analysts, and managers—constantly executing, monitoring, and enhancing customer interactions.We are rapidly expanding and seeking passionate innovators eager to solve complex technical challenges and make a tangible impact in one of the fastest-growing voice AI startups. Together, let's shape the future of customer interactions.

About Retell AIAt Retell AI, we are pioneering the future of call centers through innovative voice AI technology. Our cutting-edge solutions are transforming how companies engage with customers.In just 18 months since our inception, we've empowered thousands of businesses with our AI voice agents that efficiently manage sales, support, and logistics calls, significantly reducing the need for large teams of human agents. Supported by industry-leading investors including Y Combinator and Alt Capital, we've grown our annual recurring revenue from $5M to an impressive $36M while expanding our team from 5 to 20 talented individuals since 2025.Our ambitious vision for 2026 is to develop a state-of-the-art customer experience platform where entire contact centers are driven by AI. Unlike basic automation requiring constant human oversight, we’re engineering intelligent AI “workers” capable of serving as frontline agents, quality assurance analysts, and managerial roles, all while optimizing customer interactions continuously.We are rapidly expanding and seeking driven builders who thrive on solving complex technical challenges, act decisively, and wish to make a tangible impact in one of the fastest-growing voice AI startups.Join us in shaping the future!Recognized as a top 50 AI application in the a16z list: https://tinyurl.com/5853dt2xRanked #4 in Brex's Fast-Growing Software Vendors of 2025: https://www.brex.com/journal/brex-benchmark-december-2025Featured among the top startups on: https://leanaileaderboard.com/

About Retell AIRetell AI is pioneering the future of customer service by leveraging first principles to transform the call center experience through advanced voice AI technology.In just 18 months since our inception, our innovative AI voice agents have been utilized by thousands of companies to efficiently manage sales, support, and logistics calls, significantly reducing the need for large teams of human agents. With the backing of esteemed investors such as Y Combinator and Alt Capital, we have achieved an impressive $36 million ARR, growing from $5 million at the beginning of 2025 with a dedicated team of 20 professionals.Our ambitious vision for 2026 is to develop a state-of-the-art CX platform powered entirely by AI. We aim to create intelligent AI 'workers' that will function as frontline agents, QA analysts, and managers, capable of autonomously executing, monitoring, and enhancing customer interactions.We are rapidly expanding and seeking passionate innovators eager to solve challenging technical problems, work swiftly, and make a tangible impact at one of the fastest-growing voice AI startups. Join us in shaping the future.Recognized as a top 50 AI app in a16z's list: https://tinyurl.com/5853dt2xRanked #4 on Brex's Fast-Growing Software Vendors of 2025: https://www.brex.com/journal/brex-benchmark-december-2025Listed among the top-ranking startups at: https://leanaileaderboard.com/About the RoleAs the Support Engineering Lead at Retell, you will be responsible for overseeing the technical support operations of our sophisticated voice AI platform. This hands-on leadership position involves directly troubleshooting complex customer challenges, developing AI agents and automations, and leading an expanding team of support engineers.You will work at the intersection of engineering, customer relations, and product development, ensuring unparalleled reliability, swift issue resolution, and scalable support systems as Retell continues its growth trajectory.This position is perfect for individuals who thrive on resolving intricate technical issues under pressure, engaging with clients directly, and constructing systems and teams from the ground up.

Overview: Join strala-ai as we redefine the insurance industry using cutting-edge technology.In just under a year, strala-ai has achieved impressive multi seven-figure ARR and is experiencing rapid growth at 50% month-over-month. We are backed by top-tier investors, including Peter Thiel’s Founders Fund, and led by partners with strong ties to OpenAI, Cognition, and Scale AI. Our talented team hails from prestigious institutions such as Harvard, Berkeley, and Oxford, and includes professionals from leading firms like Optiver, AMD, and Palantir, many with backgrounds in ICPC and NeurIPS.Key Responsibilities:Lead the deployment of multi-modal, agentic AI systems in production, ensuring significant business outcomes. You will manage client deployments from start to finish, being the key liaison for senior client stakeholders.Develop and nurture client relationships by understanding their challenges and aligning on priorities, establishing yourself as the trusted advisor for AI adoption.Create, build, and enhance AI agents that optimize claims outcomes through prompt engineering, model integration, and rapid prototyping using AI-assisted coding tools.Engage with applied AI daily, scoping and developing new features to support our customers in scaling and improving claims results.Integrate our solutions into client environments, collaborating directly with their technical teams on APIs and systems.Coordinate with our core platform team to facilitate smooth delivery, providing actionable insights for product enhancement.Document and share best practices in internal playbooks to scale our Forward Deployed Engineering efforts effectively.Ideal Candidate:Exhibit a founder's mindset, taking ownership of challenges, acting swiftly, and finding solutions, whether that means engaging in client calls or executing quick integrations.Possess over 2 years of experience in a role that merges technical expertise with client-facing responsibilities (e.g., agent engineering, forward deployed engineering, growth engineer, or founding engineer/founder).Demonstrate a strong technical foundation with proficiency in Python, APIs, cloud platforms, and modern AI/ML tools.Familiarity with LLMs, prompt engineering, and agentic AI concepts, as well as comfortability with AI-assisted development workflows for rapid solution delivery.Excel in articulating complex concepts to non-technical stakeholders.

About Retell AI Retell AI builds voice AI technology for call centers, helping thousands of companies handle sales, support, and logistics calls with AI voice agents. Since launching 18 months ago, the company has grown annual recurring revenue from $5M to $50M, backed by investors including Y Combinator and Alt Capital. Our Mission By 2026, Retell AI aims to deliver a customer experience platform powered entirely by AI. The vision goes beyond basic automation: intelligent agents will take on roles as frontline workers, quality assurance analysts, and managers, improving customer interactions while reducing the need for ongoing human involvement. Recognition Ranked among the top 50 AI applications by a16z (a16z List) #4 on Brex's Fast-Growing Software Vendors of 2025 (Brex Benchmark) High placement on the Leana AI Leaderboard Working at Retell AI The team is expanding quickly and welcomes those who want to solve tough problems and help shape the future of voice AI. Retell AI is based in the San Francisco Bay Area and continues to grow as one of the industry's fastest-moving startups.

Join Variance: a pioneering company dedicated to developing an advanced AI platform that effectively manages adversarial risk and investigations.Our AI agents analyze billions of events each day, safeguarding millions of users from spam, scams, and various forms of abuse. We are looking for a dynamic Forward Deployed AI Engineer who will take charge of strategizing and implementing our innovative product within customer data infrastructures to address real-world challenges at an extensive scale. Our clientele comprises Fortune 500 firms and thriving tech unicorns, and we are on a rapid growth trajectory.This position is in-person at our San Francisco office.Your Daily Responsibilities:Lead the entire integration strategy of Variance for our enterprise customers.Collaborate closely with clients to comprehend their unique requirements and align their strategies with Variance.Develop GenAI-powered workflows and automation capable of handling billions of events.Act as the primary technical liaison for our users, ensuring ongoing support and guidance.Qualifications:Excellent communication and interpersonal abilities, capable of thriving in a team-focused atmosphere.Demonstrated experience with LLM solutions and a profound understanding of GenAI.Proficient in programming languages such as Python, Java, or Typescript.Self-motivated and adept at navigating uncertain situations.What We Provide:Comprehensive health care benefits, including platinum-level medical, dental, and vision insurance.Unlimited PTO, sick leave, and parental leave.Up to $100 monthly reimbursement for personal health and wellness costs.Complimentary lunch and dinner.401(k) retirement plan.

Join the Bretton AI TeamBretton AI stands at the forefront of innovation in the financial services sector, offering a premier AI agent platform. Our technology is trusted by industry leaders such as Robinhood, Mercury, and Gusto, enabling them to streamline critical operations including anti-money laundering and counter-terrorism investigations.Having successfully raised over $95 million from esteemed investors like Greylock, Y Combinator, and Thomson Reuters Ventures, our dynamic team is located in the heart of San Francisco, bringing together talent from elite organizations such as SpaceX, Google, Netflix, and Stripe.Your Role as a Forward Deployed EngineerAs a Forward Deployed Engineer (FDE), you will be instrumental in collaborating directly with clients to deploy and integrate Bretton’s cutting-edge platform within complex real-world environments. This position uniquely combines elements of engineering, customer engagement, and product development, enabling you to help clients leverage our technology while gathering insights that will enhance and expand our product offerings.Key ResponsibilitiesImplement Bretton's AI agents across banks, fintech firms, and payment processors, adeptly managing security and compliance challenges associated with regulated industries.Travel to client sites to address last-mile connectivity issues, ranging from core banking integrations to troubleshooting scenarios that arise in live production.Collaborate with BSA officers, AML analysts, and risk management teams to translate their operational workflows and regulatory obligations into actionable agent behaviors.Develop connectors, configuration tools, and internal frameworks that transform bespoke client solutions into scalable platform capabilities.Guide clients through the implementation process as a trusted technical advisor, helping them resolve challenges swiftly and maximize their investment in Bretton's solutions.Work cross-functionally with engineering, product, and go-to-market teams to eliminate obstacles and ensure client success.Diagnose and solve issues during real deployments by replicating problems and collaborating with the engineering team to implement solutions.Convert customer usage data into actionable product insights by communicating their needs with engineering and product teams, identifying opportunities to integrate recurring solutions as formal product features.

About HappyRobotHappyRobot is revolutionizing the real economy with its AI-native operating system. Our innovative platform integrates real-time data, specialized AI workers, and orchestrating intelligence to empower enterprises in managing complex and mission-critical operations with unparalleled autonomy.Our AI operating system continually accumulates knowledge, optimizes processes, and evolves over time. We are initially focusing on supply chain and industrial-scale operations, where resilience, speed, and continuous improvement are paramount—allowing humans to dedicate their efforts towards strategy, creativity, and high-value activities.With $62 million raised to date, including a recent $44 million Series B funding round in September 2025 and backing from renowned investors such as Y Combinator (YC), Andreessen Horowitz (a16z), and Base10, we are committed to assembling a world-class team. We seek individuals with unyielding drive, exceptional problem-solving skills, and a passion for pushing boundaries in a dynamic and fast-paced environment. If this aligns with your aspirations, HappyRobot is the place for you.Role OverviewWe are on the lookout for a talented and adaptable Forward Deployed Engineer to join our dynamic team. In this pivotal role, you will leverage your technical expertise and outstanding communication abilities to work directly with customers, helping them derive maximum value from the HappyRobot AI platform. Your responsibilities will include customer onboarding, implementation, and ongoing support, along with contributions to product development and innovation.At HappyRobot, we maintain a culture of collaboration, devoid of rigid hierarchies. We build, we execute, we take ownership, and we are deeply invested in our customers' success.

About Context AIJoin us in revolutionizing productivity for knowledge workers.At Context AI, we are pioneering the future of enterprise AI—developing systems that go beyond merely answering questions or automating straightforward tasks, to executing complex, judgment-intensive work that significantly impacts business outcomes. The main barrier to AI delivering true enterprise value is no longer model intelligence; it is institutional intelligence. This involves understanding organizational operations, the locations of vital information, important quality standards, and the actual workflows within a business.Our platform addresses this challenge by autonomously learning the unique context of each organization—the tribal knowledge, business rules, internal language, and tacit expertise that define high-quality work. Every task on Context connects to extensive data across entire codebases, data rooms, and operational systems, allowing AI agents to undertake genuine tasks traditionally performed by knowledge workers: engineers analyzing firmware logs for root cause identification, bankers conducting due diligence on massive data rooms, analysts updating deliverables with real-time market data, and consulting teams developing client presentations and websites.We have validated our system with Fortune 100 clients, achieving productivity enhancements of 30-40%, reducing cycle times by over 90%, and deploying solutions in days instead of months. Context AI operates continuously across global teams, enabling knowledge workers to concentrate on strategic initiatives and explore new growth opportunities.Why Choose Context AI?Transformative Impact: The potential of enterprise AI is limitless, and we are at the forefront. Here, you will develop software that revolutionizes the work experience for thousands of engineers, bankers, analysts, consultants, product managers, lawyers, and more.Engaging Technical Challenges: Design innovative systems that have never been built before to solve unprecedented problems.Meaningful Ownership: We empower our team members to have a direct influence on product direction and to own entire systems. At Context, you will propose, build, and ship features with full autonomy.Elite Team Collaboration: Join a world-class team comprised of talent from Apple AI, Microsoft Research, Google, Stripe, Ramp, and more. Work alongside and learn from the best in the industry.Your RoleAs a Forward Deployed Software Engineer (FDSE) at Context AI, you will be at the intersection of cutting-edge AI and real-world complexity. You will engage directly with Fortune 100 clients to build AI agents capable of executing challenging tasks...

Human Delta serves as the AI adoption catalyst for American enterprises, enabled by leading venture capital firms such as Susa Ventures, Wischoff Ventures, Afore Capital, and the Kleiner Perkins Scout Fund, alongside esteemed angels from renowned research institutions and financial entities. Our talented engineering team is dedicated to creating an operational framework that ensures enterprise AI is reliable, secure, and scalable.The Role:As a pivotal member of Human Delta, you will contribute to our mission of facilitating AI adoption in large enterprises. Our platform is utilized by a diverse range of users, from technical teams to operational leaders, who depend on our solutions to gain insights into their systems, understand process dynamics, and observe AI behavior in practical scenarios.In this role, you will operate at the confluence of engineering, product development, and operations. Your responsibilities will include converting complex real-world challenges into actionable technical strategies, making impactful architectural choices within established constraints, and working closely with founders and clients to tailor our platform to the rigorous demands of environments where precision and dependability are paramount.We pride ourselves on our agility and maintain a high standard for clarity, accuracy, and code maintainability.About the Role:Join as an early engineer with significant equity opportunitiesThis is a full-time position located in San Francisco, CAEnjoy flexible working hoursReceive comprehensive health, vision, and dental coverage, with 100% of the premium coveredCollaborate closely with founders and early adoptersThrive in a high-ownership culture with rapid development cyclesWhat Makes You a Good Fit:Proficient in navigating the technology stack, from APIs and data layers to user interfaces and client-facing toolsExcellent communication skills and a confident approach to engaging directly with enterprise clientsAbility to distill complex, ambiguous problems into clear and effective solutionsStrong intuition for product design, user experience, and system architectureBonus Points:Familiarity with large language models (LLMs), retrieval systems, knowledge bases, or search technologiesExperience with enterprise software platforms (CRMs, ticketing systems, content management systems)Previous experience handling large or complex datasetsA solid understanding of AI technologies and their practical applications

About GigaGiga has recently secured $61 million in Series A funding and already boasts several customers, including DoorDash. We're pioneering the future of customer experience with real-time AI agents capable of understanding emotions, resolving issues instantly, and scaling across the world's largest enterprises.This is an exciting time for Giga as we embark on ambitious goals to become the leading AI platform for enterprise automation, driven by our advanced voice superintelligence. Great engineering talent is crucial to help us realize this vision.Our engineers have the autonomy to make significant impacts on millions of lives daily, and this role provides a unique opportunity to join a company with visionary founders, proven commercial success, and a clear trajectory towards becoming a generational brand.To learn more about us, check out:Voice AI startup Giga raises $61M Series ADoorDash and Giga PartnershipIf this opportunity resonates with you, we encourage you to apply!Role OverviewWe are on the lookout for a Forward Deployed Engineer to join our teams in San Francisco and New York. In this role, you will be the technical liaison between Giga and our clients, responsible for building and deploying sophisticated AI solutions tailored to customer needs.Your Responsibilities:End-to-End Customer Engagement: Conduct discovery calls and demos, develop and maintain exceptional AI agents, participate in customer interactions, and serve as the primary point of contact in a dynamic environment.Agent Development Lifecycle Ownership: Rapidly build and prototype solutions, establish CI/CD pipelines, monitor real-time usage, iterate towards objectives, debug live issues, communicate with clients, and document best practices to enhance efficiency in future projects.Feedback Integration with Product & Platform: Identify unmet needs, prototype new features, directly contribute to the codebase, and collaborate with core teams to enhance our platform for all customers.Qualifications:Technical Proficiency: Strong understanding of React, Python, API integrations, and tool calls.Interpersonal Skills: Excellent communication and relationship-building capabilities for effective client interactions.

Join Vooma as a Forward Deployed EngineerIn the rapidly evolving landscape of enterprise software, we are witnessing a transformative shift from traditional "systems of record" to innovative "systems of automation." At Vooma, our goal is to harness the power of AI to revolutionize the logistics sector, particularly focusing on the $800+ billion trucking industry in the United States.Vooma is dedicated to developing an advanced AI orchestration platform that will empower freight brokers and trucking companies to enhance their operations, allowing them to secure more business and execute freight seamlessly. Our AI agents are designed to automate critical workflows across various communication channels, including voice, email, and text.Backed by leading investors such as Index Ventures, Craft Ventures, and Y-Combinator, we are positioned to lead the charge in transforming logistics through automation.Your RoleAs a Forward Deployed Engineer on our founding team, you will play a pivotal role in bridging the gap between our cutting-edge AI technology and the operational systems within the freight industry. Your responsibilities will include collaborating with enterprise clients to design, develop, and implement tailored integrations that bring our AI solutions into their daily operations.If you are known for your ability to tackle challenges and drive progress regardless of the circumstances, you will thrive in this role. You will enjoy engaging with customers, solving intricate technical problems, and witnessing the immediate impact of your work on multi-billion dollar businesses.Key ResponsibilitiesConduct discovery sessions with freight brokers, carriers, and IT teams to identify pain points, data sources, and success metrics.Design comprehensive solutions by mapping data flows, selecting appropriate models, and developing integration architectures compatible with existing TMS/ERP systems.Rapidly build and deploy high-quality code (Python/TypeScript), set up APIs, webhooks, and ETL pipelines to connect Vooma agents to client systems.Iterate quickly by releasing incremental updates, validating performance in production, and refining features based on user feedback.

About SuperAnnotateSuperAnnotate empowers leading AI teams worldwide to develop responsible and advanced models driven by high-quality human data. As a rapidly growing Series B startup, we bridge the gap between cutting-edge AI innovation and the data that fuels it. Our global network of expert specialists, scalable managed operations, precise talent matching, and full project transparency guarantees exceptional data quality at scale. Trusted by industry leaders such as Databricks and ServiceNow, and backed by prominent investors like NVIDIA, Dell Technologies Capital, Databricks Ventures, Cox Enterprises, and Lionel Messi’s Play Time VC, SuperAnnotate proudly holds the title of the highest-rated AI data company on G2 for multiple consecutive years, including 2025.Your Role and ImpactAs a Forward Deployed Engineer, you will be integral in executing complex coding projects that drive next-generation LLM and GenAI solutions for enterprise clients. This role transcends mere coding; you will design coding data roadmaps, leverage your technical acumen for large-scale initiatives, and oversee the operational delivery of projects involving over 100 global coder contractors. Your commitment to quality, speed, and innovation will directly influence how enterprise AI projects come to fruition at scale.This is a full-time hybrid position based in San Francisco.

About UsServal is a pioneering AI-driven automation platform revolutionizing the operational landscape for enterprises. We develop intelligent agents that comprehend complex real-world workflows and execute them seamlessly—transforming traditional manual processes and outdated legacy systems into adaptable, learning software solutions. Established in early 2024, Serval has quickly gained the trust of industry leaders such as General Motors, Notion, Perplexity, Vercel, Mercor, LangChain, and Verkada, automating high-volume and high-friction operational tasks across their organizations.At the heart of Serval lies a sophisticated agentic AI platform that translates natural language into production-ready workflows. Our agents not only respond to requests but also reason, take action across various systems, and enhance their capabilities over time. What initiated with operational use cases has rapidly expanded into a comprehensive AI automation layer applicable across IT, HR, Finance, Security, Legal, and Engineering.Our vision is to eradicate repetitive manual labor within enterprises, empowering teams through intelligent automation. In the long run, we aim to establish a universal AI operations layer—a network of agents that spans business functions and manages the workflows essential for the success of modern companies.Supported by top-tier investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, Elad Gil, and others, and founded by product and engineering visionaries from Verkada.Position OverviewAs a Forward Deployed Engineer at Serval, you will play a key role in introducing cutting-edge IT automation to some of the most intricate enterprises globally. You will engage directly with customers to transform chaotic, high-stakes workflows into dependable AI-powered systems—delivering production code that significantly impacts both revenue and product trajectory. This role is ideal for passionate builders seeking genuine ownership, tangible stakes, and a clear connection between their contributions and the company's growth.You will operate at the crossroads of product development, engineering, and customer engagement—translating real-world complexities into scalable solutions and promoting the adoption of our AI automation platform.

fal is at the forefront of developing the most rapid and scalable infrastructure for AI inference. Our fal Serverless platform powers over 1,300 endpoints on the fal Marketplace, efficiently managing tens of millions of requests daily across various production workloads. Enterprises leverage fal Serverless to seamlessly deploy, operate, and scale custom AI models without the burden of infrastructure management. Our platform excels in autoscaling, observability, and operational efficiency, all handled through fal’s intuitive UI. Initially designed as internal infrastructure to support fal’s own scale, Serverless was publicly launched for enterprise clients in early 2025 and has since evolved into a core revenue-generating product experiencing rapid adoption. As one of the fastest-growing AI startups, fal has reached Series D funding with a valuation of $4.5 billion, all while maintaining a lean team of approximately 70 employees. Joining us means becoming an early member of a dynamic team where your contributions directly influence a foundational product.

Thinking Machines Lab brings together scientists, engineers, and innovators behind widely recognized AI products such as ChatGPT and Character.ai, as well as open-source frameworks like PyTorch, OpenAI Gym, Fairseq, and Segment Anything. The team is driven by a mission to enhance humanity through collaborative general intelligence, aiming for a future where AI adapts to individual needs and goals. Tinker, the lab’s fine-tuning API, empowers researchers and developers to customize advanced AI models for their own use cases. Tinker manages the infrastructure, allowing users to train open-weight models with their chosen datasets, algorithms, and objectives. As Tinker grows its user base and features, the team is expanding to better support the community. Role overview The Forward Deployed Engineer acts as the main point of contact for a broad range of clients, from solo developers to large organizations. This role identifies customer challenges and requirements, then translates those insights into actionable product improvements. Both customer interaction and product development responsibilities are central to this position. What you will do Triage and resolve customer issues across the full stack, including analyzing logs, reproducing failures, and tracing job executions. Develop tools, integrations, and automation to address recurring problems and speed up user support. Create and update clear documentation and practical guides based on real user experiences and implementations. Work closely with research and infrastructure teams to turn customer feedback into prioritized engineering tasks. Help shape Tinker’s product roadmap by sharing insights from daily customer interactions.