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Senior Engineering Manager

Helpshift, A Keywords StudioPune, Maharashtra, India
On-site Full-time

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Experience Level

Senior Level Manager

Qualifications

Key Responsibilities:Assess software solutions and system performance while overseeing the software development team. Guide the team in enhancing the stability, scalability, and resilience of the Helpshift platform. Manage the development, deployment, and integration of innovative software solutions. Continuously strive to optimize the performance, efficiency, and sustainability of our product. Champion the needs of team members and foster an environment of growth. Provide mentorship to junior developers with patience and effective guidance. Plan and execute strategies to ensure timely project completion. Identify training needs and promote talent development within the team. Recruit and onboard new team members.

About the job

Join Our Team as a Senior Engineering Manager!

At Helpshift, a proud member of Keywords Studios, we are revolutionizing customer support by bridging the gap between traditional service channels and the modern consumer's preference for mobile and messaging communication. Our AI-driven platform empowers companies to address customer issues swiftly and effectively, enhancing overall satisfaction.

Leading brands like Supercell, Scopely, and Rovio rely on Helpshift to deliver messaging-first customer support. With our technology installed on over two billion devices globally, we serve more than 820 million active users. We seek an ambitious, experienced, and solution-focused individual who thrives in a dynamic, technology-forward environment.

At Keywords Studios, we continue to develop world-class services tailored for video game and interactive content creators. Our team members are passionate, skilled, and committed to excellence. We value diversity and celebrate the uniqueness of our talent, whether in one of our 70+ studios around the globe or collaborating virtually.

As a Senior Engineering Manager, you will lead a technically adept and enthusiastic team. Our engineers are product-minded and dedicated to delivering high-quality features while maintaining robust systems. Explore our Helpshift Engineering Blog to discover the exciting work happening at Helpshift.

About Helpshift, A Keywords Studio

Helpshift, part of Keywords Studios, is at the forefront of transforming customer service through advanced AI technology. We empower businesses to meet the evolving expectations of consumers who prefer messaging over traditional support channels. Our platform is trusted by top-tier brands and is designed to enhance customer satisfaction and operational efficiency.

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