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Senior Engineering Manager - Team Billing

Intercom, Inc.London, England
On-site Full-time

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Experience Level

Senior Level Manager

Qualifications

Proven experience in engineering management, particularly in billing and payment systems. Strong understanding of financial systems, revenue recognition, and operational excellence. Excellent leadership and team development skills, with a focus on fostering a high-performance culture. Ability to communicate effectively across various teams and stakeholders. Experience with agile methodologies and modern engineering practices.

About the job

Intercom is a pioneering AI Customer Service company dedicated to empowering businesses to deliver exceptional customer experiences.

Our AI agent, Fin, stands as the most sophisticated customer service AI on the market, enabling businesses to provide seamless, round-the-clock customer service while significantly enhancing customer interactions. Fin integrates with our Helpdesk to form the comprehensive Intercom Customer Service Suite, designed to tackle complex queries that necessitate human agent involvement.

Founded in 2011 and supported by nearly 30,000 enterprises worldwide, Intercom is redefining customer service standards. Our commitment to our core values drives us to push boundaries, build with urgency and precision, and consistently deliver remarkable value to our clients.

What’s the opportunity?

Join Intercom as a Senior Engineering Manager to lead Team Billing, which is responsible for the fundamental systems that govern customer purchases, usage metering, accurate billing, revenue recognition, and financial flow. This pivotal, high-visibility role within Growth Engineering will see you collaborating closely with teams across Pricing & Packaging, Order Management, Self-Service, Sales, Finance, Enterprise Systems, Analytics, and Billing Operations. You will promote clarity, focus, and execution across this vital platform, fostering a culture of ownership, accountability, and exceptional standards.

What will I be doing?

  • Lead and expand a team responsible for developing and enhancing Intercom’s billing, subscription, invoicing, and metering functionalities — the cornerstone of our revenue and monetization strategies.
  • Oversee and enhance the reliability and operational performance of Billing systems, including on-call quality, incident response, monitoring, and continuous improvement initiatives.

About Intercom, Inc.

Intercom, Inc. is an innovative AI Customer Service company, striving to transform how businesses engage with their customers through cutting-edge technology and exceptional service.

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