companyTenable, Inc. logo

Senior Director of Customer Success - APAC

Tenable, Inc.Singapore - Office - Suntec City , Australia - Office - Sydney
On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Senior Level Manager

Qualifications

The ideal candidate will possess the following qualifications:Proven experience in customer success or account management in a technology-driven environment. Exceptional leadership skills with a track record of building and managing high-performing teams. Strong analytical and problem-solving abilities. Excellent communication and interpersonal skills to engage effectively with executive stakeholders. Demonstrated ability to drive customer satisfaction and retention. In-depth understanding of cybersecurity solutions and industry trends is preferred.

About the job

About Tenable:

Tenable® is a leader in Exposure Management, trusted by over 44,000 organizations worldwide to understand and mitigate cyber risk. Our solutions empower 65% of the Fortune 500, 45% of the Global 2000, and major government agencies. Join us in our mission to enhance cybersecurity!

Why Work at Tenable?

When you ask our team what makes Tenable a fantastic workplace, the answer is always, “Our people!” We collaborate to develop innovative, top-tier cybersecurity solutions while fostering a culture of inclusion, respect, and excellence. As a member of our #OneTenable team, you’ll work alongside some of the most talented professionals in the industry, with the support and resources necessary to make a meaningful impact. Together, we achieve exceptional results and celebrate our successes!

Your Role:
As the Senior Director of Customer Success, you will be responsible for developing and leading a team of Customer Success Managers and managing strategic client accounts. Your primary focus will be on driving revenue growth, nurturing executive-level client relationships, and overseeing the day-to-day management of these crucial accounts.

Your Opportunity:

  • Build and lead a team of account managers to ensure high customer satisfaction and retention by fostering strong customer relationships and delivering customized service and innovative solutions for our entire customer portfolio.
  • Exhibit in-depth knowledge of our software products and operational procedures while coordinating all essential operating groups that support each enterprise client.
  • Formulate strategies to meet customer expectations, promote growth, and maximize ROI, ensuring that Tenable’s software adds significant value.
  • Establish and maintain robust professional relationships with Research and Design, Sales, Sales Operations, Marketing, and Customer Advocacy teams.
  • Delegate tasks to appropriate operational teams, monitor progress against benchmarks, and drive projects to completion.
  • Lead account management meetings, engaging and managing stakeholders for successful project outcomes.
  • Forecast and analyze key account performance metrics.
  • Conduct regular monthly and quarterly strategic business reviews with all enterprise accounts and facilitate the development of action plans to address any issues.
  • Identify growth opportunities within enterprise accounts and collaborate with relevant sales representatives to facilitate expansion.
  • Recruit, mentor, and provide training and development opportunities for the account management team.

About Tenable, Inc.

Tenable is a global leader in Exposure Management, helping organizations understand and reduce their cyber risk. With a diverse workforce and a commitment to innovation, Tenable provides cutting-edge cybersecurity solutions that empower businesses to thrive in a digital world.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.